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Incheon International Airport Passenger Reviews and Customer opinions

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Seoul Incheon Airport
9.2 out of 10  9.2 out of 10
161 reviews

 



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INCHEON INTERNATIONAL AIRPORT customer review :  28 July 2014 by P Alderson    (UK)

Rating : 10/10

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Recommended

This is like an airport should be. Spotlessly clean, well signed with all facilities working. I used this airport four times in 10 days and never had to queue for more than a few minutes. The airport appears well managed with staff who remember that passengers are customers not cattle that are there to be processed. It gives the lie to the idea that seems to prevail in a lot of European and North American airports I have used that effective security and border controls require passenger discomfort and inconvenience at the hands of officious, disinterested and rude staff. Well done ICN.



INCHEON INTERNATIONAL AIRPORT customer review :  1 July 2014 by K Pardoe    (Australia)

Rating : 10/10

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Recommended

Excellent airport, especially after arriving from Frankfurt. Most things on the same level and well sign-posted. First time through stayed overnight and security, immigration quick. Second time through in transit. Found the Rest and Relax area one floor up which is excellent for a snooze and a shower.



INCHEON INTERNATIONAL AIRPORT customer review :  24 April 2014 by Stevan Rusli    (Indonesia)

Rating : 10/10

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Recommended

This airport is clean, well designed and comfortable. Service airport and staff are good and timely. Incheon has a good subway.



INCHEON INTERNATIONAL AIRPORT customer review :  20 April 2014 by Dimitri Polyakov    (Korea)

Rating : 1/10

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Recommended

True, this airport has an interesting modern design and the facilities are clean, but that exhausts anything positive that can be said about it. On departure, the problems start immediately as you enter the building. The signs are messy and chaotic to figure how to get to the departure hall and then how to find your departure desk. The information on the screens is not up to date. The queues are long and messy, tending to be chaotic. There is no use to checking in online, even without luggage! You can check in online and print your boarding pass but it won't be accepted at the airport. You still have to wait in the queue to exchange that pass for the one they would issue at the desk! Staff are sometimes barely and almost artificially polite, they were yelling at passengers boarding and boarding itself was very chaotic and disorganized. On arrival, it is again complete confusion: they have several exits and often the one indicated in arrival information is different from the one where the arriving passengers actually end up. Apart from overpriced duty free shops there is not much to see. Free internet but, again, poor connection quality.



INCHEON INTERNATIONAL AIRPORT customer review :  3 March 2014 by Samet Sarac    (Turkey)

Rating : 10/10

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Recommended

I used the airport twice, IST to ICN, ICN to MNL, MNL to ICN to transit 3 hours then IST. It was an excellent airport for transit and the other flights. Comfortable lounges and seating areas.



INCHEON INTERNATIONAL AIRPORT customer review :  21 January 2014 by D Han    (Korea)

Rating : 8/10

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Recommended

I have used this airport on my trip to DXB. Airport was wide and clean, and also free WIFI available. Around the check-in counters, some USB Ports and 110/220 power volts were available. But the line of the security check was a little long, at least about 30 min. Apart from the security check, the facilities were very good. Restrooms were clean, and airport staff were neat and tidy. I would use this airport again.



INCHEON INTERNATIONAL AIRPORT customer review :  13 January 2014 by Josh Morrison    (USA)

Rating : 6/10

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Recommended

Flew in from ORD to ICN on a 14.5 hour full flight, and had no issues with my bags. I didn't see very many attractions in the main arrivals area outside of the international arrivals terminal. The airport currency exchange rates were pretty reasonable, and there were plenty of stores and places to sit and relax in the long corridor. Customs lines were a little bit lengthy when arriving, but there was a major intake for a work program going on, and they sort of knew what the deal was so it made things easier. Overall, pretty nice but nothing flashy.



INCHEON INTERNATIONAL AIRPORT customer review :  8 January 2014 by L Smith    (USA)

Rating : 2/10

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Recommended

Flew through Incheon on the way from Cambodia to New York. International transit is terrible. It is very unclear where one is supposed to go. There are no staff around to guide anyone. The line to go through the transit security check was a nightmare. Took at least an hour and no one knew where to queue. People cutting lines and switching lines - again, no staff to help keep things moving and in order. I will avoid this airport at all costs if I can.



INCHEON INTERNATIONAL AIRPORT customer review :  6 January 2014 by Frankie Yuen    (Hong Kong)

Rating : 0/10

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Recommended

This airport is well built and everything is very neat and clean. However, it took a long time to wait for the security check. The queues were massive and people working there were extremely slow and inefficient. You need to check in at least 3 hours before departure if you want to do shopping and eating in the airside. Compared to the airports in the region, this is totally unacceptable. This is even worse than some regional Asian airports, not talking about HKG/SIN.



INCHEON INTERNATIONAL AIRPORT customer review :  14 October 2013 by S Amaya    (Australia)

Rating : 8/10

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Recommended

Arrival with quick passport check and baggage claim. Very modern airport with heaps of facilities, extremely clean. My departing flight was one of the last ones at night so the airport was quite dark and it wasn't very easy to find my way through. But rather than that everything okay.



INCHEON INTERNATIONAL AIRPORT customer review :  1 October 2013 by G Slater    (UK)

Rating : 6/10

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Recommended

Incheon is easy to reach by the many busses and very well organised in that respect. Including AREX, good transportation to and from airport. The airport itself is not what I would describe as 5 star - it seems more ordinary to me. Check in is easy to find and immigration and security is efficient. There seems lots of shops. There are not lots of sitting down eating places. It is big and with concourse A a train ride away it also has more outlets so you are never short of shopping options. Things do seem to close down around 9.30pm but a number of flights leave from the satellite concourse where some duty free is open. The arrivals process is also quite easy. I think a good airport but not necessarily spectacular.



INCHEON INTERNATIONAL AIRPORT customer review :  16 September 2013 by Renata Andrade    (Brazil)

Rating : 9/10

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Recommended

The airport has all facilities that passengers need, is clean, organized, very huge but easy to find places and everything you need.



INCHEON INTERNATIONAL AIRPORT customer review :  11 September 2013 by J Powell    (Australia)

Rating : 3/10

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Recommended

Depart after 10pm and their is nothing open after customs (not even vending machines) apart from a 24 hour cafeteria which has about 4 menu items and half a dozen or so rather expensive beers... Very disappointed. Looked rather promising, free showers, shops etc. All closed. Spotlessly clean though and security was a breeze as there is no one here!



INCHEON INTERNATIONAL AIRPORT customer review :  23 July 2013 by Daniel Johnson    (USA)

Rating : 3/10

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Recommended

This airport is actually pretty good at providing a pleasurable experience for flyers. The staff are courteous and helpful and the terminal is beyond clean. However, the transit check as people have said before is a total nightmare resulting in me being extremely late for a meeting. The security officers need to improve on their English speaking skills too.



INCHEON INTERNATIONAL AIRPORT customer review :  18 July 2013 by Trent Tan    (Singapore)

Rating : 3/10

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Recommended

Transit security checks is a nightmare, which can take as much as 1 hour to complete. How can an international airport be so inefficient when it comes to security checks? Poor management of tax refund verification prior to entering the secured area. The requirement is for passengers who want to claim tax refunds to first obtain their boarding pass and check-in their luggage before proceeding to get the tax refund slips verified. While this information is stated at the tax refund counter, who would have seen the signs when there is always queue blocking the tax refund area. I was not the only one to have queued up, reached the counter after 10mins and told to get my boarding pass and luggage check first. Apparently, common sense is lacking here in putting up clear signs and information to inform passengers about tax refund procedure. The GREEN movement in Korea is worth commending, but the stuffiness and the stale air in most parts of the airport are not welcomed. They should reconsider giving passengers a more comfortable experience by easing their strict temperature control. Insufficient basic facilities such as seating area or power points in the transit area. Except for the gates, I don't believe I find any seats or power points in the shopping area or restaurant area of the airport. It is not a big problem, but I would think that wouldn't it be better to just provide such basic facilities for those who are on long transits so that they wouldn't have to be stuck at the gate area just to get a seat or just to plug in their laptops/handphones.



INCHEON INTERNATIONAL AIRPORT customer review :  15 July 2013 by Steven Cao    (China)

Rating : 10/10

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Recommended

One of my favourite airports for either short haul or long haul (other than HKG and SIN), very easy to transfer, numerous duty free shops and restaurants, always clean and well organized, staff are friendly and hopeful. A bit far from Seoul downtown and with MRT line to Seoul station, still convenient.



INCHEON INTERNATIONAL AIRPORT customer review :  15 July 2013 by Sarah Rockford    (New Zealand)

Rating : 10/10

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Recommended

Used Incheon from Sydney to head to the US and I was amazed at how advanced and friendly this airport is. It is just so big and spacious and everything is accessible and easy to find. Airport staff actually smile and are happy to go out of their way to help you. Arrivals and departures were fast, didn't wait in a queue for more than a minute! There were also many drinking stations with filtered water and toilet facilities were spotless. Shower rooms free of charge were available and was also very clean. Perfect airport to travel through and offers everything Western airports don't.



INCHEON INTERNATIONAL AIRPORT customer review :  10 July 2013 by James Cook    (USA)

Rating : 2/10

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Recommended

I am a frequent business traveler. This is one of the worst airports I have been to. It is very warm in the summer, they keep the temperature at 80F or so. The food is far below the average. On the other side, it is clean and has free but slow WiFi. Winter time, it is OK.



INCHEON INTERNATIONAL AIRPORT customer review :  5 July 2013 by N Chapel    (Australia)

Rating : 10/10

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Recommended

Travelled through Incheon International Airport from an Asiana Airlines flight and experienced the renowned South Korean efficiency. Total time taken from deplaning to leisurely exit the airport was 12 minutes and this includes going through baggage collection, immigration, customs and bathroom breaks. Very impressed and all staff were so friendly and fluent at English. The airport is absolutely huge but it is impossible to become lost as signage is clearly placed in all areas and it is pristinely clean. A variety of facilities not just shops were available and there was so much to see and do. It is a little far from Seoul CBD but one non stop express train ride took care of that. A stress free and highly enjoyable transit and hope other airports will follow suit.



INCHEON INTERNATIONAL AIRPORT customer review :  4 July 2013 by Simon Overall    (Australia)

Rating : 9/10

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Recommended

Without a doubt my favourite airport in the world. Despite having a 7 hour transit between my arrival from Frankfurt and departure for Sydney, once again I was not disappointed by my time here. Free wifi, free massage chairs and access to desktop computers is a massive plus. Free showers as well only enhance the experience, with the quality duty free shopping and eating options ensure a pain free transit, no matter how long. Look forward to my next visit!



INCHEON INTERNATIONAL AIRPORT customer review :  14 June 2013 by H S Lee    (South Korea)

Rating : 10/10

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Recommended

Used this airport to visit Seoul from the US using United. Flight used the midfield concourse and passengers had to use the shuttle train to reach the main terminal for immigration, baggage claim and customs. Got off the plane at 9pm on a rainy Monday night: 2-minute walk to reach the shuttle train station, 1-minute wait to get on the train, 2-minute ride to reach the main terminal, 2-minute walk to arrive at immigration, 15 seconds to pass immigration (eligible to use the kiosk being a Korean citizen), 5-minute wait to claim all checked bags, 10 seconds to pass customs, and I was walking for the Airport Express station. Altogether only about 13 minutes despite arriving at the midfield concourse, passing through immigration, claiming 2 bags, and passing through customs. Even the worst luck with gate assignment would have taken only 3 additional minutes for me, and even for foreigners who cannot use the automated immigration kiosks would have completed all the steps within 30 minutes. In conclusion, quite an impressive airport just with its speedy processing for most passengers. Add to this a bunch of other factors that has been talked about quite a few times over the Internet, and this airport is quite obviously one of the best airports in the world.



INCHEON INTERNATIONAL AIRPORT customer review :  15 May 2013 by S Macgregor    (UK)

Rating : 10/10

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Recommended

Just left my contribution to Heathrow's collection of damning reviews so I thought I should balance things out by leaving some praise for what I consider the best airport in the world. What's so good about it? Well for a start despite its sheer size its ridiculously easy to find your way around, I don't think you could get lost in here its just so well laid out and with clear signage exactly where it needs to be. The whole place is also spotlessly clean. Queues at immigration last only a few minutes at most, if queues start forming more desks open, simple eh? Security is breeze, they really don't like queues in South Korea! Staff are polite and courteous, most only speak basic English but they will do their best to help you should you need it. Flights depart on time, delays are very rare. Good selection of shops and decent prices. Excellent transport links to Seoul or the nearby Gimpo airport which handles mostly domestic traffic. In short this is what a major international hub should be and its everything LHR or CDG are not.



INCHEON INTERNATIONAL AIRPORT customer review :  24 April 2013 by Shaun Chan    (Singapore)

Rating : 10/10

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Recommended

I flew to Seoul back in September from Changi International Airport all the way to Seoul Incheon International Airport via Korean Air. Getting through immigration when arriving was quick and easy. The place is roomy, and has a ton of options for dining and shopping, especially in the main concourse area. I didn't even manage to explore the whole airport. Too large, too many options. But what I did see, I liked. Despite the vast size and scale of the airport, it was very clean, and staff were very friendly and helpful as well. While it is a little far from downtown Seoul, the experience at the airport itself is outstanding.



INCHEON INTERNATIONAL AIRPORT customer review :  4 April 2013 by Jeremy Chan    (Hong Kong)

Rating : 4/10

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Recommended

The terminal was clean, queuing time was acceptable, and there are enough facilities, so the marks won't be so low. However, first of all, the terminal was like a greenhouse. It was so hot no matter which location I was in. Airport staff were not friendly. It's not the standard of service from a first-class airport. Systems in the airport were very confusing, and not efficient. Although we arrived at the airport 3 hours before departure time, we had only 1 hour and 15 minutes to relax in the departure hall. We had to walk through so many escalators which are unnecessary. Eventually we were back to the same level, but we had already passed around six escalators. Overall, the airport is very disappointing.



INCHEON INTERNATIONAL AIRPORT customer review :  12 March 2013 by Melanie Dranias    (Australia)

Rating : 10/10

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Recommended

Both arrivals and departures were quick and simple. Had the opportunity to have a good look around as our flight was delayed and my partner and I were very impressed. The airport offers free wifi and shower rooms for travelers. Toilets were also very clean. Food stores had both Asian and Western influences. Duty free stores had nice range of products and prices were good. Whilst we were waiting for our flight a line of performers walked past giving a small performance wearing traditional costumes which was delightful. This airport is miles ahead of many airports we've traveled through both in service efficiency and facilities.



INCHEON INTERNATIONAL AIRPORT customer review :  8 March 2013 by S Hedden    (USA)

Rating : 10/10

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Recommended

One of the easiest airports to transit that I've ever used. Every staff member encountered was courteous, helpful and professional. From stepping off arriving plane, through security, and checking in at transfer desk all of about 15 minutes. All shops take a variety of currencies, including US dollars. Everything well signed and super clean. Plenty of staff around to answer any questions. This airport can actually be a relaxing experience.



INCHEON INTERNATIONAL AIRPORT customer review :  4 February 2013 by Amanda Richardson    (Australia)

Rating : 10/10

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Recommended

Quality airport with excellent airport staff. Immigration and security is thorough - organized and efficient. Once on the main concourse in less than 10mins there are plenty of multicultural food stores and very clean toilets. Water stations with filtered water were available in convenient locations both in arrivals and departures which were highly appreciated. Surprised by the free shower facilities which were modern and very clean and free wifi also offered. Duty free outlets are the best in the world and there are so many premium brands. Definitely the best airport I have experienced.



INCHEON INTERNATIONAL AIRPORT customer review :  25 January 2013 by J Hook    (Australia)

Rating : 10/10

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Recommended

Everything was done very quickly from baggage collection to security and airport staff are very friendly and prominent to assist travelers. Toilets are clean and there are plenty of food outlets. Best part is the duty free shopping in the departures area with so many high end brands. The airport overall is modern and innovative with high efficiency.



INCHEON INTERNATIONAL AIRPORT customer review :  14 January 2013 by Jeremy Chan    (Hong Kong)

Rating : 8/10

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Recommended

Visited this airport again after around 10 years. I was impressed. The airport is now very modern, comfortable and big. Very convenient, and clean. Efficiency is high, with not long queuing times even compared to some top airports like Singapore and Hong Kong. Ground crew are generally nice as well. The best thing about the airport is the design of the terminal.



INCHEON INTERNATIONAL AIRPORT customer review :  7 January 2013 by T Ellis    (UK)

Rating : 9/10

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Recommended

Spacious, quiet and efficient is our experience of Incheon on two occasions Dec/Jan 2012-3. Distances to walk are relatively small, signage is good. Best is the superb rest and relaxation area with a wide range of good facilities all close together and close to gates: free shower, easy to access massage, loungers to snooze on, on site day hotel, children's play areas. Internet access. There was also free cultural activity to participate in which our 6 year old enjoyed. Only downside was a limited range of Western food outlets.



INCHEON INTERNATIONAL AIRPORT customer review :  28 December 2012 by Shiva Sitaraman    (USA)

Rating : 10/10

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Recommended

Superb in every respect- clean, orderly and efficient. Staff everywhere were courteous and a far cry from the TSA staff here in the US! Have also transited through this airport and found it to be well organized. Definitely recommend this airport.



INCHEON INTERNATIONAL AIRPORT customer review :  14 December 2012 by M Eggleton    (UK)

Rating : 7/10

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Recommended

It's a nice clean and modern airport, but doesn't offer much if you. I couldn't find anywhere to lay down, plug in a laptop, or go on the Internet for free. It was just lots of electric shops. I don't care there I was only there for an hour. You go through customs as you do anywhere else, but then before you board at the gate staff search everyone's bags. Overall its a good airport, I've been to worse, but been to better.



INCHEON INTERNATIONAL AIRPORT customer review :  21 November 2012 by A Snelling    (USA)

Rating : 10/10

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Recommended

This is by far the best transfer airport I have experienced. You get off of the plane; go through security again, a standard practice when you enter a new country and you are upstairs in the main terminal in less than ten minutes. I have been through most major airports in the world, and I have never seen this done any better. With a two hour layover, we managed to find our gate, use the free showers, eat, and then use the free wifi at the gate while we waited to board. This airport puts US airports to shame.



INCHEON INTERNATIONAL AIRPORT customer review :  19 November 2012 by M Eggleton    (UK)

Rating : 7/10

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Recommended

Large and clean airport, not much to do or see though, just shop after shop after shop, and not many seats to sit down, or beds etc if you have a long stop over. Doesn't compare to Singapore airport which is my favourite! Not much else to say really. One thing which was odd I thought was they search your bag before you board at the gate.



INCHEON INTERNATIONAL AIRPORT customer review :  19 November 2012 by Sasun Vartanyan    (USA)

Rating : 7/10

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Recommended

An excellent airport if you are not transferring. The idea of transfer passengers to go through another security check after they land is extremely inconvenient, time-consuming, and downright unnecessary; too few transfer-security spots, too few attendants, and considering that Seoul aims for a major transfer hub, it makes absolutely no sense. Once that hurdle is over, the departure areas is spacious, lots of amenities, shopping/eateries alike, people speak English and service is good.



INCHEON INTERNATIONAL AIRPORT customer review :  7 November 2012 by B Sarbane    (USA)

Rating : 2/10

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Recommended

Beautifully designed, very clean, but the "throughput" side of handling transit passengers has not been thought through very well. The very size of the facility and the near necessity of switching airlines when transiting through Seoul make it necessary to handle large volumes of passengers descending on the transit gates and security. Unfortunately, the transit arrangements are awful - some of the worst I have seen internationally. Every time I come through Incheon there are 1 or 2 security teams at the transit security checks, so when 300 people show up at once off an arriving flight the lines immediately form for 1+ hour waits. Its like it never occurred to anyone in Security that a lot of people might show up, even though this has been going on for the 2 years I've been flying thru Incheon, especially now that the direct Singapore - Newark flight has been cut. I've tried commenting on this directly to some of the Security personnel however they are all government types and couldn't care less, especially if its close to break time or the end of their shift.



INCHEON INTERNATIONAL AIRPORT customer review :  5 September 2012 by G Brombacher    (Switzerland)

Rating : 10/10

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Recommended

I have arrived and departed ICN now 5 times in last year and I can say that it's the best of the "big airports" I've ever been to. The airport is very clean, the staff friendly and helpful and everything is well organised. You find everything you need and the connection to downtown Seoul is better than before, since the new Airport Express Train opened (costs now only 8000KRW).



INCHEON INTERNATIONAL AIRPORT customer review :  4 September 2012 by K Powley    (Australia)

Rating : 2/10

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Recommended

My first experience was shortly after a typhoon and delays at transfer counters were over 3 hours (there was just no management of the queues). At 9pm I needed to send an email to let my hotel know I would be very late but no Internet terminals available as all had closed - by 9pm at an international airport. No international sockets to plug PC into and had to buy adapter plug. But of course no plugs near seats so ended up sitting on floor near a wall. On return several days later I had purchased a the transit hotel stay for my long layover of 9 hours. After the first experience with huge delays I decided to get my ongoing boarding pass early and then relax. I went from main terminal to terminal A, got the pass but then found out your cannot go back - no one was on duty when I left the main terminal to let me know this was the case. So missed out on my prepaid pass and all the other great experiences at the main terminal (sleeping on airport benches is no fun). Overall a disaster in every respect and I will avoid in the future if at all possible.



INCHEON INTERNATIONAL AIRPORT customer review :  4 September 2012 by M Cailes    (UK)

Rating : 10/10

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Recommended

Thank goodness we flew though this Airport to and from Manila. On our return home I needed urgent medical attention. When we found out that this airport has a small emergency medical centre, with excellent medical facilities, it was a great comfort. They managed to sort out the health problem I had within 2 hours. Then, I was taken to a small lounge to recover fully before getting back on the plane to London. Great service, just when I needed it.



INCHEON INTERNATIONAL AIRPORT customer review :  8 August 2012 by R Tan    (USA)

Rating : 5/10

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Recommended

Only used the concourse terminal during a transit. I had 2 hours to kill and I found that there is nothing to do. The shops and restaurants options were limited. I asked an airport staff how to get to the main terminal and he said that it was not possible. It is not a good airport for transit unless you're flying with Asiana or Korean, which operate from the main terminal.



INCHEON INTERNATIONAL AIRPORT customer review :  6 August 2012 by Richard Mabbitt    (Thailand)

Rating : 2/10

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Recommended

I am a frequent business traveller and find this one of the most annoying and inconvenient airports. I just completed a return trip from Bangkok to Ulaanbaatar via Seoul. The return KE flight from ULN arrives at 04.00. . My connecting flight to Bangkok was at 09.35, so I had 5.5 hours at Incheon. The flight from ULN is only 3 hours so I had only about hours sleep and needed some more. The first time I did this trip I went straight to Terminal A from where Thai flights depart. However on arrival at the Asiana Business lounge I found a sign saying that it did not open until 6 am. I decided I would take a hotel room. However there are no transit hotel rooms in Terminal A (only in the Main Concourse) and once you are there you cannot get back to the Main Terminal. I was therefore forced to lie down on a row of to wait for the lounge to open. I do not believe I should have to do this at my age (60) especially when flying Business Class. I decided I would go to the transit hotel in Concourse A to get a few hours sleep. (Even in the Main Concourse the Asiana Lounge does not open until 5 am). However, I needed a boarding pass (cannot be issued in ULN) so I asked at an information desk and was told that I get one at Transit Desk C which opened at 5 am. This meant that, although I was checking into the transit hotel at 04.15 and was desperate for some sleep, I could not go to sleep until I had obtained the boarding pass. At 5 am I went to the Transit Desk but was told that boarding passes for Thai flights could be issued at the Transit Desk F in Terminal A (not the information I was given previously). However, if I went to Terminal A for my boarding pass I would not be able to get back to the Transit Hotel – backward trips not allowed for departing passengers. I was therefore forced to take the risk of not getting my boarding pass (and confirmation that luggage had been checked through) until just before the flight. I slept until 08.15, rushed to terminal A at 08.40 and got boarding pass about 50 minutes before flight departure. An airport should be judged on how it handles unusual travel arrangements, not by the masses or travellers who pass through with uncomplicated plans.



INCHEON INTERNATIONAL AIRPORT customer review :  2 August 2012 by D Paik    (Singapore)

Rating : 8/10

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Recommended

Been travelling through this airport 10 times in past 10 months and always feel welcomed by both customs and security staffs with great facilities both inside and outside of immigration. The downside of this airport is that there is only ONE VAT/GST claim place and it was a nightmare to see a such a long queue. Didn't bother to claim as I would have to wait easily 30 minutes.



INCHEON INTERNATIONAL AIRPORT customer review :  1 August 2012 by S Trousset    (Singapore)

Rating : 3/10

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Recommended

I've been using this airport at least 20 times for the past 12 months, and I have to say it is a real pain. Extremely far from the city, only one "express" train that goes to the former city centre and takes almost an hour (excluding the escalators). At the departure, the security check is very unfriendly, understaffed and not aware of the latest regulations, making you usually wait for ages. At the arrival, if you are Korean you will have to wait about 30 seconds at the immigration. If you are not, you will have to queue usually for at least half an hour. As much as possible, avoid check-in luggage, even if you are in business / Gold, etc. And finally, unless you are flying with a local airline, you will be directed to the Concourse, with a slow and inconvenient train, and where the only reasonable place is the KAL lounge.



INCHEON INTERNATIONAL AIRPORT customer review :  26 July 2012 by Frank Mauz    (USA)

Rating : 10/10

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Recommended

Fast, friendly, efficient check-in, security, Spotless departure lounges and restrooms. Wide variety of fairly priced restaurants and shops, Many well-organized ground transportation options, Korean cultural displays. I keep hoping my flight will be delayed so I can spend more time there, but departures always on time despite rainy weather.



INCHEON INTERNATIONAL AIRPORT customer review :  14 July 2012 by Daniel Winters-McAppion    (Australia)

Rating : 7/10

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Recommended

Transit only, twice in June. Big, bright and busy. However, as with Hong Kong, once you've seen about three or four shops you've seen them all, as there a multiple outlets for the same stores. Very hot, sticky and uncomfortable throughout terminal and in KAL lounge. Some toilets not clean.



INCHEON INTERNATIONAL AIRPORT customer review :  9 July 2012 by Richard Mabbitt    (Thailand)

Rating : 4/10

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Recommended

If you arrive at Main Concourse but are in transit and leaving from Terminal A you cannot get boarding card at Main Concourse. There is no train link back from Terminal A to Main Concourse for departing passengers. This means you cannot use the Transit Hotel unless you are prepared to risk getting your boarding pass just before flying. There is no transit hotel in Terminal A.



INCHEON INTERNATIONAL AIRPORT customer review :  29 May 2012 by S Bryant    (UK)

Rating : 10/10

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Recommended

Excellent in all respects both to arrive and depart. The facilities are spotless, well organised and varied. The prices at most of the food outlets and shops are reasonable. Access from all around Seoul and neighbouring towns and cities is straightforward with the huge bus network that seems to run nearly all day long. The staff are friendly and helpful. Free WiFi and places to relax. Easily one of the best airports in the world.



INCHEON INTERNATIONAL AIRPORT customer review :  28 May 2012 by Frank Mauz    (USA)

Rating : 10/10

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Recommended

A pleasure to both arrive and depart. Speedy, friendly customs and immigration. Bright, roomy, departure lounges. Spotless restrooms. Easy connection to/from downtown Seoul via AREX (airport railroad). Large number of shopping and fast food options. Korean cultural experience.



INCHEON INTERNATIONAL AIRPORT customer review :  21 May 2012 by T Patrick    (Hong Kong)

Rating : 9/10

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Facilities

Recommended

Nice, roomy, clean and tidy. A long schlep from city as no handy train link. Good but not sure why better than HKG or even Changi. Miles ahead of any USA or European airport.



INCHEON INTERNATIONAL AIRPORT customer review :  21 April 2012 by M Rey    (Canada)

Rating : 9/10

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Facilities

Recommended

Had a 14 hour layover in Incheon. Stayed at the Transit hotel for the night. It was clean and very comfortable. The airport itself is nice and clean with very nice staff. Lots of food choices. I did not need WON and USD and credit cards were readily accepted. One complaint about this airport is why you are not allowed to bring in bottled drinks into flights even if they are purchased past security. This is allowed in all other countries I have been to (including the US) and yet it's not allowed here?



INCHEON INTERNATIONAL AIRPORT customer review :  18 April 2012 by Farouk Mogheth    (Thailand)

Rating : 10/10

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Recommended

Flying into Seoul Incheon from Vietnam (Hanoi-Seoul and Seoul-Ho Chi Minh City). Everything works like clock work and no question that this is one of the best run airports. Even the sheer size of the place does not make it impersonal. Flown into the new extension terminal connected to the main terminal by underground train. Passport control just seconds, bags already waiting for us. The same was through check-in. All staff helpful and respectful. Ample transportation opportunities to the city. Tons of shops, places to eat and relax, showers and hotels.



INCHEON INTERNATIONAL AIRPORT customer review :  10 April 2012 by Roger Stone    (Australia)

Rating : 5/10

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Recommended

Asiana flights KIX-ICN-PEK and NKG-ICN-KIX and transit through Incheon. Transit can be quite a different story and I agree entirely with your previous correspondents. With over 90 mins for transit on the same airline I barely made the connection. The main transit and security line barely moves with apparently new inexperienced staff there oblivious to the cries from passengers who were missing their connections. I was dreading the return experience. However this time I noticed another transit and security facility only about 100m away that was hardly being used! If you strike this same problem when trying to connect through Seoul Incheon have a quick run down about 100m away on the same pier and see if you can find this other transit area. It works much better and efficiently. Otherwise, it is a fine terminal.



INCHEON INTERNATIONAL AIRPORT customer review :  2 April 2012 by P Smith    (Canada)

Rating : 10/10

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Recommended

Incheon is a well-designed airport that is easy to get around. The terminal is a gentle half circle with two piers so it is easy to navigate. Moving sidewalks and clear signage make it simple. Lounges are modern, shopping is diverse and high quality, customs and security are very quick. The only knock is that it's a long way from downtown Seoul.



INCHEON INTERNATIONAL AIRPORT customer review :  23 March 2012 by T Hoeh    (Germany)

Rating : 10/10

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Recommended

Truly passenger friendly airport; friendly customs officials and luggage quickly on carousel. Numerous information desks with competent staff. They called my hotel for their pick-up shuttle, gave perfect directions to pick-up point. On departure no waiting at check-in, quick security check and airside shopping opportunities galore. Duty free at very competitive prices. Spacious lounges, all in all an excellent experience - Incheon is indeed deserving of its 5-star-rating.



INCHEON INTERNATIONAL AIRPORT customer review :  28 February 2012 by Y Koh    (Singapore)

Rating : 4/10

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Recommended

Was departing on a 00.20hrs flight on a weekday. As the airport shuttle from Seoul city took about 1 hr, I intended to arrive at the airport slightly earlier to have dinner and shop. In the end, when I arrived at 9.30pm, I discovered most of the shops, F and B outlets and restaurants in the public area were closed. I checked in, cleared immigration and security. To my horror, there was only 1 outlet serving drinks and sandwiches and another eatery serving hot food and fast food. That's all. Shops were generally closed. When I checked the flight display, there were at least another 10 flights departing! Departing at night from ICN was an entirely different experience.



INCHEON INTERNATIONAL AIRPORT customer review :  9 February 2012 by James Garrett    (Australia)

Rating : 10/10

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Cleanliness

Facilities

Recommended

Always a pleasant airport to use. It is spacious, well designed, shops are well spaced and equipped, they accept both WON and USD. You can get around easy enough with only speaking English. Customs and baggage takes minimal time to be processed. Never have I ever wasted any time in this airport whether I am transferring, arriving or departing.



INCHEON INTERNATIONAL AIRPORT customer review :  31 January 2012 by R Crossan    (UK)

Rating : 10/10

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Facilities

Recommended

Excellent in virtually every aspect. Glad to see that the taxi touts are now being kept out of the arrivals area - this was the only problem I found on previous visits. As usual, the terminal is fastidiously clean and extremely spacious, there is abundant seating and bathroom facilities, and the public transportation options are superb. Speak a little Korean and you might even get a smile out of the immigration officers.



INCHEON INTERNATIONAL AIRPORT customer review :  27 January 2012 by S Hedden    (USA)

Rating : 10/10

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Recommended

Very easy international transit airport. Lots of moving walkways and well-signed. Korean Air transit desk was tucked away upstairs but well labelled. Transit agents were efficient and knowledgeable. Shops took both Won and USD which was convenient for me. Facilities were very clean.



INCHEON INTERNATIONAL AIRPORT customer review :  17 January 2012 by D Kim    (USA)

Rating : 10/10

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Recommended

I flew into Seoul in Dec 2011 and flew out in Jan 2012. It is spotlessly clean and efficient. Nice steel and glass terminal buildings with a sense of space. Nice concourse with children's play areas and cultural pavilions with musicians playing soft traditional music. Lastly, lounges with showers and hotel rooms (a godsend for long layovers)! Coming in, it took just a few minutes to clear customs and pick up luggage; leaving, it was just as easy to check in. Now I know why this airport trades places with Singapore and Hong Kong for the title of world's best.



INCHEON INTERNATIONAL AIRPORT customer review :  9 January 2012 by H Sublett    (USA)

Rating : 10/10

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Facilities

Recommended

When my son had an unanticipated layover of around 9 hours due to aircraft mechanical issues, he was able to find a reasonably priced meal, a small efficiency 'cubicle' and a shower and get about 6 hours sleep - all for a reasonable price. This was without leaving the secured area of the airport. Helpful staff, clean facilities and very convenient.



INCHEON INTERNATIONAL AIRPORT customer review :  2 January 2012 by C Abele    (Latvia)

Rating : 10/10

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Recommended

Arrival at Concourse A and departure from Concourse A. Fantastic airport - short waiting time at immigration and security control points, fast check-in, good duty free shops, fast luggage handling. On the 4th floor are armchairs for relaxing. Almost all shops are closed after 10 pm at main terminal, but at Concourse A most of shops are open until the last flight.





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