SEOUL INCHEON AIRPORT customer review :  10 November 2009 by M Idrus   (Malaysia)

Customer Rating :  5/5

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Very comfortable, wide space and lots of accommodation.

SEOUL INCHEON AIRPORT customer review :  5 November 2009 by E Mabley   (USA)

Customer Rating :  5/5

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I connected through ICN on an Asiana flight between LAX and HKG. The terminal is well- designed, airy and spacious, with plenty of English signs and speakers. Connecting between gates is a breeze. The terminal is surgically clean and has an excellent selection of dining and shopping options appealing to Asian and Western travellers alike. There is plenty of space to sit and relax between flights. The customs/immigration staff do a good job of giving priority to connecting passengers and moving them along quickly.

SEOUL INCHEON AIRPORT customer review :  19 October 2009 by Glenn Dy   (China)

Customer Rating :  5/5

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I had been totally in awe of HK International Airport for many years for its total package then came Incheon. The signs are very clearly appointed in both English and Korean, the airport in itself is cleanly, smartly planned, even the Immigration officers are polite and friendly unlike most Immigration staff who are cold, intimidating and at times, arrogant. Seoul Incheon is really a top-notch airport. One thing I noticed though that on my stopover in Incheon to Seattle, I only saw one small kiosk selling books, newspapers and magazines...ALL in Korean. I tried to walk around the area but couldn't find a stand that sells these reading materials in English, I found it rather odd. The restaurant selection close to gates 40 and above are not that many and mostly, all are filled to the rafters, this is something that is not experienced in HK Intl. However, that aside, I believe Seoul Incheon deserve their star rating as they have really shown much care and attention in handling their passengers in the most comfortable manner. I just don't know how their duty free goods are priced as converting WON to US dollars or Chinese Yuan can be quite confusing, but that's another story.

SEOUL INCHEON AIRPORT customer review :  3 July 2009 by G Pietkowski   (Australia)

Customer Rating :  4/5

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A new airport that is very clean and stylish. Transport to the airport is good with a subway and buses both cheap and plentiful, but they all seem to finish around midnight. After that time the taxi drivers try to scam you if you are not Korean. Expect them to charge you double what you'd be charged on the meter. Lived in Seoul for a long period so when I used the airport to leave the country I tried to buy travel insurance at the airport, this was denied to me on the basis that I am not a Korean, despite having residency status at the time. I observed customs doing random checks, each time the person checked was a non Korean, seemed strange.

SEOUL INCHEON AIRPORT customer review :  23 June 2009 : by D Williams   (Australia)

Customer Rating :  4/5

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On the whole Incheon is a fantastic airport, the only aspect I didn't enjoy was the connection. Found my connecting flight and gate number on the screen and headed to the security to go back through, but my flight wasn't on the screen at the security point. So I head in anyway as there was no other information to be told "not here other, other". Through talking to other passengers in the same situation we managed to work our way on to the other security check and go through. Apart from that Incheon is a very good airport.

SEOUL INCHEON AIRPORT customer review :  9 June 2009 : by D Berdine  (Vietnam)

Customer Rating :  5/5

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As someone who uses Incheon 6-8 times a year, it is a great airport! If you are staying in the city center, go to the City Air Terminal by CO-Ex Mall and pass through immigration there (if traveling by Korean Air or Asiana). Take the bus to the airport and go through the AirCrew and Diplomatic lines thus by-passing the sometimes backed up immigration lines. Saves time and sometimes headaches.

SEOUL INCHEON AIRPORT customer review : 23 April 2009 : by J McMillan

Customer Rating : 5/5

I live in Incheon so I may be a little biassed but I have to say that this airport is wonderful in many ways. The only two things that really need improvement are more eating and drinking options (there is only one small bar in the whole airport) and perhaps a dedicated immigration channel for registered foreign residents as they don't take nearly as long to process as all other foreign visitors.

SEOUL INCHEON AIRPORT customer review : 26 March 2009 : by John Wagner

Customer Rating : 5/5

I have never been in such a nice airport as Incheon, and combined with excellent flight connections on Asiana, I had a flawless trip this week inbound from Vietnam. I especially liked the 4th floor transit area where I found the excellent Hub Lounge and free Internet areas + very comfortable lounge chairs and spotless restroom facilities. There are even flowers planted up there - a real bonus to passengers tired from long haul flights, and just wanting a comfortable area in which to relax between flights. Asiana even has a coat check facility at Incheon for the winter months (useful for passengers connecting from cold climates/Korea to the tropics).

SEOUL INCHEON AIRPORT customer review : 27 February 2009 : by R Allender

Customer Rating : 5/5

It's spotlessly clean, modern and spacious, and efficient. The only improvement necessary is additional immigration staff to handle foreign passports on arrival. Inbound Korean passport holders now have an electronic passport recognition lane and this appears to be very quick. For my flight departing to Australia from the new concourse A, curiously enough there was yet another carry-on baggage check immediately before boarding the aircraft, but this checkpoint was fully staffed and caused a delay of only a few minutes. Another good find at Airport City, just 10 mins from Incheon terminal via their free mini-bus shuttle, is Hotel Sky that provides overnight accommodation at a most reasonable price. The standby rate is 50,000won (less than US$40) but only when booked by staff at the Korean Tourist Office stand which is very hard to find, tucked away in the terminal building near exit F and to the right of the donut stand. Otherwise, exactly the same room booked at any of the hotel information stands is 85,000won. It's clean and quiet and lacks additional facilities apart from a free internet lounge, but convenience shops and small restaurants are immediately adjacent.

SEOUL INCHEON AIRPORT customer review : 19 January 2009 : by M Preece

Customer Rating : 5/5

The nicest airport I've been to. If I must get stranded in one Incheon would be my first choice for sure! It's clean and open and just a nice atmosphere overall.

SEOUL INCHEON AIRPORT customer review : 3 January 2009 : by Grisha Cleaver

Customer Rating : 5/5

A very good airport. One of the best I've seen. Transferring was a piece of cake and the airport Hotel was splendid. 5 stars.

SEOUL INCHEON AIRPORT customer review : 23 November 2008 : by C Slater

Customer Rating : 5/5

This airport is a pleasure to use. Lots of natural light, airy and clean. Signage easy to read and navigate. Check in and security was a breeze. Arriving was just as easy and transfer passengers should head up to level 4 where you'll find computers with internet for free, Shower Room with individual bathrooms free of charge (Amenities basket $6USD or 6000KRW which includes towel, soap, shampoo etc) and relaxation chairs. If only this was my home airport.

SEOUL INCHEON AIRPORT customer review : 19 November 2008 : by J Lee

Customer Rating : 5/5

It has a smooth, suave feel to it that airports like Changi lacks. The only criticism I had (and also on several occasions previously) is that the immigration lines for foreigners were quite long and took a while (~15mins) to clear. Bags were on the carousel by the time I arrived to collect the luggage, and customs were swift also. I highly recommend the Limousine buses to the city as they are fast, frequent and clean. The recurring impression is that of a modern, sophisticated and technological masterpiece.

SEOUL INCHEON AIRPORT customer review : 6 November 2008 : by J Bailey

Customer Rating : 4/5

Good airport - very clean, big spacious with lots to do if you like hanging around airports this is a good one to hang around. Up there with Changi in my opinion one of the best in Asia. The only issue I have is its location which is mind boggling far out just Narita and KLIA and Shanghai (PVG) and Beijing (PEK) - too far and not great on the connections side. Apart from that the airport is excellent.

SEOUL INCHEON AIRPORT customer review : 1 November 2008 : by S Miguel

Customer Rating : 5/5

Excellent airport: calm atmosphere, spacious, modern architecture, organized, clean. I have traveled through a variety of large airports including SIN, ATL, AMS, LHR, HKG, NRT, DWF, and BKK, however, none of these offer a free shower facilities for transit passengers. Personally, this makes ICN, my favorite airport.

SEOUL INCHEON AIRPORT customer review : 26 September 2008 : by A Ghoshal

Customer Rating : 5/5

SYD-ICN-LHR with 7 hour layover in ICN. Wonderful airport, thoroughly modern with state of the art facilities, good selection of shops and eateries. Particularly enjoyed the rest and relaxation area on the 4th floor along with the small museum and free showers (AUD1 for towels) which were better than a lot of 5* hotels! Gates also clearly signposted. Numerous viewing decks and free internet available throughout which made the time pass very quickly. Would use again

SEOUL INCHEON AIRPORT customer review : 2 September 2008 : by Russell Evans

Customer Rating : 5/5

Incheon is a superb airport in all respects except one. I have connected to other flights a number of times over the last couple of years and 2 days ago it was still a let down. In the area between the arrival gate and the security screening for connections there are several information desks but they are always unoccupied. That goes for the airports own desk and those belonging to Asiana and Korean Airlines. This becomes a real problem when you are connecting to a different airline and need to collect a new boarding card. They security people at the security screening often insist on a boarding pass to let you through but not always. On 2 occasions I have had to clear immigration into Korea (my bags have been interlined to my final destination), queue up in the main hall, check-in, clear security, clear immigration (again!) in order to get airside and to the departure gate. A real shame because in all other respects this is probably the best airport in the world.

SEOUL INCHEON AIRPORT customer review : 11 August 2008 : by S Sastry

Customer Rating : 5/5

Seoul Incheon airport is the best airport I have been to with state of the art facilities, cleanliness, dome shaped architecture, and ease of access. The botanical garden inside the airport is awesome.

SEOUL INCHEON AIRPORT customer review : 7 July 2008 : by Carol Yong

Customer Rating : 5/5

I had a 7-hour layover in ICN e nroute from JFK-KUL andit was one of the best experiences I had. Landed around 3am and easily found a place to sleep. Their 4th floor has been redone and renovated as a total rest & relax area. There are nice lounge chairs for the weary traveler to catch a few winks. There is also an internet lounge equipped with laptops if you want to surf the net. Free. Wifi is also available for those who travel with their own laptops. I also walked past various child playrooms that were brightly colored and decorated. Best part though, is the fact that they now have showers for you to take a shower! I woke up and managed to find a shower area. Towels and soap were free and shower was free. Overall, ICN has got to be one of the best airports I've ever been to - on par with Changi.

Seoul Incheon Airport by Karsten Sander

7 February 2008   Customer Rating :

Good airport with efficient and state of the art facilities and services. Immigration usually is fast, transiting around the airport is easy, airline lounges are very good.

Seoul Incheon Airport by Alistair Peckham

5 February 2008   Customer Rating :

Great modern airport. 15 minutes from entering terminal to getting into departure lounge, even at peak time on a busy start of a Korean holiday week! Lots of new catering places being built which is badly needed, as present catering is un-inspirational ad have no real nice seating areas. Also the fact it isn't a truly 24hour aiport, which mean transport is dismal after 10pm, but hopefully when AREX (train service) to Seoul is completed this should be another story!

Seoul Incheon Airport by J Sharples

27 January 2008   Customer Rating :

A rather pleasant experience although I was perturbed to see that the majority of the eating establishments in the departure area had closed at 2200 save for a subway sandwich place. Considering the late departure of some of the flights, this struck me as odd. Otherwise it is a beautiful airport; clean, efficient and direct. From the air bridge to the immigration control took around 5 minutes and the bags arrived quickly. Overall, a pleasing and rather relaxed airport.

Seoul Incheon Airport by Lee Sang Hoon

24 January 2008   Customer Rating :

ICN airport is very nice because it is very clean and airport staff is very kind, and duty free in airport is very big scale. ICN airport rest room is very clean.

Seoul Incheon Airport by Ashlee Nguyen

17 January 2008   Customer Rating :

Incheon Airport was so convenient and easy. Whole process from checking in to leaving was swift. The airport was clean, and I was very impressed with the high tech toilets. Staff were polite and courteous. I've been to many countries within Asia and Oceania, but the design of the airport in Korea is next generation. The one thing that wasnt so good, was the choice of duty free shops. I dont think many people visit airports to buy luxury bags and fragrances, although that was practically all I could see. I was much disappointed in the duty free area. But the airport is faultless and advanced.

Seoul Incheon Airport by Peter Schweizer

1 January 2008   Customer Rating :

One of my favorite transit airports in Asia. Very clean and efficient with lots of shopping and eating options. On my way to Europe had a night stopover in ICN and was through immigration within 10 minutes after getting off the plane. The Hyatt Regency is a great stopover hotel and the shuttle bus to/from the hotel runs every 30 minutes or so and takes no longer than 5 minutes. As I was flying business class, had access to the KE Prestige Class Lounge. Very nice facility with good selection of food/drinks and flawless working wireless internet.

Seoul Incheon Airport by Chohong Choi

4 December 2007   Customer Rating :

Changed planes at this airport for the first time after having used Kimpo twice during the 1990s. Incheon was an improvement and certainly comparable to Changi and Chek Lap Kok. Its interior was cavernous with easy-to-read signs. My sole reservation was the location of one of its transfer checkpoint, which is too close to a moving sidewalk. This forces people who are transferring to get in the way of those whose final destination is Seoul, because lines for the former group will wrap around the sidewalk once it gets too long. But it's a small problem.

Seoul Incheon Airport by Dirk Visser

4 December 2007   Customer Rating :

Passed through Incheon on a trip to Hanoi from Amsterdam. We were amazed at how we had deplaned and were in the bus to the hotel in less than 30 minutes! Amazing feat, needless to say. Facilities are top notch with good lounges and plenty of catering throughout. We were impressed by how we were greeted with a bow when passing through the security control - very unique! Only drawback to the airport is the lack of a (high speed) train to Seoul. The travelling time with the busses was gruesome at times with the Seoul traffic. Other than that a fine airport that easily matches (and perhaps passes) Changi and HKIA!

Seoul Incheon Airport by Henry Tib

12 November 2007   Customer Rating :

Incheon is a spacious well planned airport, designed with an easy flow for passengers. Food and shopping outlets are extensive, with clean toilets every 200 metres and a transit lounge that is comfortable and quiet. An airport that is a pleasure to experience.

Seoul Incheon Airport by Monica Kang

19 July 2007   Customer Rating :

Incheon Airport I guess is the world's best airport. All updated facilities, excellent services, very clean, fast, comfortable. It has got a class! Immigration & Custom was fast as well. I hope Incheon keeps its name best.

Seoul Incheon Airport by Peter Geran

5 February 2007   Customer Rating : n/a

Came through Incheon this morning after flying up from Suvarnabhumi. Its just like chalk and cheese. Incheon is so smooth and professional, whereas Suvarnabhumi is still a circus. I have been through Incheon a number of time in past few years, and, apart from my first experience back in 2004, where I complained about the delay in going through customs, all other visits have been pleasant. A small gripe though. I had to go down to Transfer counter "A", and it was quite slow. The barriers that they put up need to be extended so that people dont jump the queue. A bit of that happened this morning. Both Singapore Airlines and Asiana lounges are very good, with excellent internet connections. I even get lucky, and have to transit though Incheon in a couple of weeks on my way back to Suvarnabhumi.

Seoul Incheon Airport by Michael Kinghorn

29 January 2007

Incheon Airport is a dream. I have used Incheon Airport a lot over the past few months and have never queued for anything. Check-in (for whatever airline) is a breeze, security is swift and immigration is very efficient also. Incheon Airport always looks very clean and very new. Teams of cleaners work very hard to ensure that the terminal is always in tip-top condition. I have visited Incheon, Bangkok (the new Suvarnabhumi Airport) and Hong Kong recently. Incheon is by far the best of these three airports and my journey through it has always been completely stress-free!

Seoul Incheon Airport by Philip O'Connor

15 November 2006

I agree with other comments. For me, this is currently the best airport facility in the world from a passenger point of view. Just a pity it's so far from downtown - but that will be less problem when fast rail is finished. Also the Korean Air business class lounge is excellent.

Seoul Incheon Airport by Steve Koenig

15 November 2006

Too many duty free shops? Far fewer than at the new Bangkok airport. Interestingly, prices can vary widely, at least on liquor. Transit hotel is very nice, albeit a little pricey ($50 for 6 hours, as I recall). Boarding areas are nice, with cloth-covered (albeit hard) seats and wooden floors, and lots of space for passengers to queue up.

Seoul Incheon Airport by Keith Ketterer

28 September 2006

I am a regular traveler through ICN and must say that it is one of the great Airport facilities of the world. The Koreans have obviously spared no expense to create this monument. Two small things though that I find irritating, first, there are WAY too many duty free shops in the airside portion of the terminal and no useful stores where one can purchase small sundries such as toothpaste, shaving cream, bottled water, etc. It would be perfect if I could brush my teeth with perfume or whiskey. Second, as reported previously the restrooms are absolutely spotless - there just aren't enough of them airside. Some days I have to visit three or four just to find an empty spot. In all other respects ICN is almost perfect.

Seoul Incheon Airport by Jamie Ross

24 September 2006

ICN is certainly the best airport I have ever been in. I haven't read all the comments, but I don't see any mention of the bathroom in the airport, so I will. The bathroom in Incheon Airport was the cleanest I have ever seen and it reflects the cleanness of the entire building. Overall, very impressive!

Seoul Incheon Airport by Kevin Armstrong

12 August 2006

Passed through in transit and have to agree with the favourable comments about ICN. Terminal building is immaculately clean and spacious. If I have to gripe about something it's the choice of shops, and they wouldn't accept large denomination Japanese Yen ( I wasn't about to buy Korean money just to buy a book). Good selection of food outlets though.

Seoul Incheon Airport by Henry Segura

11 July 2006

I been in this airport 4 times in the last four years and a have to tell that I'm very sure that this it has to be the # 1 in the world, not only for the clean facilities but because the magic of this incredible country and the polite people.

Seoul Incheon Airport by Robert Clark

13 May 2006

ICN is by far my favorite airport. Its clean, its quiet, the food is great, customs is an easy process, the workers are professional, smoker rooms are available yet nicely sealed, duty free is large and reasonable - what more could you want? If only it were closer to Seoul itself. Be careful when using a cab from Seoul - they will expect you to pay the tolls in addition to the cab fare and tip. Bring plenty of won, because that trip from Itaewon is very pricy. Since it is so far and you could deal with traffic, I suggest staying at the Best Western adjacent to the hotels. Great bar at the hotel across the street, without the very expensive price of staying at it. There is a free shuttle to and from the airport.

Seoul Incheon Airport by William Jang

18 April 2006

This has to be the best airport in the region, if not the world. Yes, better than Singpore and Hong Kong (both due to excessive walking distances). On average, it takes 15 minutes to get off the plane and onto the Limousine Bus to the city. I only travel with 2 carry-ons and clear immigration with my APEC travel card though.

Seoul Incheon Airport by Norman Sutherland

8 January 2006

Amazing place - came in Asiana from MNL earlier this week. No waiting at Immigration - downstairs and the bags were already on the carousel, and I was waiting for the bus a few minutes later. From getting off the aircraft to getting to the bus stop - 12 minutes - and most of that was the walk - incredible. I have to agree with the earlier comments about the delays in outbound immigration at certain times of the day. You'd have thought getting out would be easier than getting in, but Immigration is the slowest part of this excellent airport. Did a quick check on Duty-Free Prices in ICN versus MNL, BKK, HKG and SIN - Seoul is generally more expensive than the others.

Seoul Incheon Airport by Rob Eikelboom

14 October 2005

A very efficient building and friendly staff. However, be warned that it's a long way from the city. The bus is good value (13,000 won one- way) leaving every 20 minutes, but it took well over 2 hrs to get to the Sheraton - we hit the evening traffic. The trip back on Sunday afternoon took 90 minutes. I made a good queue selection at immigration - the right hand one, adjacent to those for Korean citizens. There were very few Koreans, so the person monitoring the queues invited people on my queue (one at a time) over to the officers who had little to do. So that went very quickly. Checking in, and passport checking out of the country was very smooth.