Seoul Incheon Airport by Karsten Sander

7 February 2008   Customer Rating :

Good airport with efficient and state of the art facilities and services. Immigration usually is fast, transiting around the airport is easy, airline lounges are very good.

Seoul Incheon Airport by Alistair Peckham

5 February 2008   Customer Rating :

Great modern airport. 15 minutes from entering terminal to getting into departure lounge, even at peak time on a busy start of a Korean holiday week! Lots of new catering places being built which is badly needed, as present catering is un-inspirational ad have no real nice seating areas. Also the fact it isn't a truly 24hour aiport, which mean transport is dismal after 10pm, but hopefully when AREX (train service) to Seoul is completed this should be another story!

Seoul Incheon Airport by J Sharples

27 January 2008   Customer Rating :

A rather pleasant experience although I was perturbed to see that the majority of the eating establishments in the departure area had closed at 2200 save for a subway sandwich place. Considering the late departure of some of the flights, this struck me as odd. Otherwise it is a beautiful airport; clean, efficient and direct. From the air bridge to the immigration control took around 5 minutes and the bags arrived quickly. Overall, a pleasing and rather relaxed airport.

Seoul Incheon Airport by Lee Sang Hoon

24 January 2008   Customer Rating :

ICN airport is very nice because it is very clean and airport staff is very kind, and duty free in airport is very big scale. ICN airport rest room is very clean.

Seoul Incheon Airport by Ashlee Nguyen

17 January 2008   Customer Rating :

Incheon Airport was so convenient and easy. Whole process from checking in to leaving was swift. The airport was clean, and I was very impressed with the high tech toilets. Staff were polite and courteous. I've been to many countries within Asia and Oceania, but the design of the airport in Korea is next generation. The one thing that wasnt so good, was the choice of duty free shops. I dont think many people visit airports to buy luxury bags and fragrances, although that was practically all I could see. I was much disappointed in the duty free area. But the airport is faultless and advanced.

Seoul Incheon Airport by Peter Schweizer

1 January 2008   Customer Rating :

One of my favorite transit airports in Asia. Very clean and efficient with lots of shopping and eating options. On my way to Europe had a night stopover in ICN and was through immigration within 10 minutes after getting off the plane. The Hyatt Regency is a great stopover hotel and the shuttle bus to/from the hotel runs every 30 minutes or so and takes no longer than 5 minutes. As I was flying business class, had access to the KE Prestige Class Lounge. Very nice facility with good selection of food/drinks and flawless working wireless internet.

Seoul Incheon Airport by Chohong Choi

4 December 2007   Customer Rating :

Changed planes at this airport for the first time after having used Kimpo twice during the 1990s. Incheon was an improvement and certainly comparable to Changi and Chek Lap Kok. Its interior was cavernous with easy-to-read signs. My sole reservation was the location of one of its transfer checkpoint, which is too close to a moving sidewalk. This forces people who are transferring to get in the way of those whose final destination is Seoul, because lines for the former group will wrap around the sidewalk once it gets too long. But it's a small problem.

Seoul Incheon Airport by Dirk Visser

4 December 2007   Customer Rating :

Passed through Incheon on a trip to Hanoi from Amsterdam. We were amazed at how we had deplaned and were in the bus to the hotel in less than 30 minutes! Amazing feat, needless to say. Facilities are top notch with good lounges and plenty of catering throughout. We were impressed by how we were greeted with a bow when passing through the security control - very unique! Only drawback to the airport is the lack of a (high speed) train to Seoul. The travelling time with the busses was gruesome at times with the Seoul traffic. Other than that a fine airport that easily matches (and perhaps passes) Changi and HKIA!

Seoul Incheon Airport by Henry Tib

12 November 2007   Customer Rating :

Incheon is a spacious well planned airport, designed with an easy flow for passengers. Food and shopping outlets are extensive, with clean toilets every 200 metres and a transit lounge that is comfortable and quiet. An airport that is a pleasure to experience.

Seoul Incheon Airport by Monica Kang

19 July 2007   Customer Rating :

Incheon Airport I guess is the world's best airport. All updated facilities, excellent services, very clean, fast, comfortable. It has got a class! Immigration & Custom was fast as well. I hope Incheon keeps its name best.

Seoul Incheon Airport by Peter Geran

5 February 2007   Customer Rating : n/a

Came through Incheon this morning after flying up from Suvarnabhumi. Its just like chalk and cheese. Incheon is so smooth and professional, whereas Suvarnabhumi is still a circus. I have been through Incheon a number of time in past few years, and, apart from my first experience back in 2004, where I complained about the delay in going through customs, all other visits have been pleasant. A small gripe though. I had to go down to Transfer counter "A", and it was quite slow. The barriers that they put up need to be extended so that people dont jump the queue. A bit of that happened this morning. Both Singapore Airlines and Asiana lounges are very good, with excellent internet connections. I even get lucky, and have to transit though Incheon in a couple of weeks on my way back to Suvarnabhumi.

Seoul Incheon Airport by Michael Kinghorn

29 January 2007

Incheon Airport is a dream. I have used Incheon Airport a lot over the past few months and have never queued for anything. Check-in (for whatever airline) is a breeze, security is swift and immigration is very efficient also. Incheon Airport always looks very clean and very new. Teams of cleaners work very hard to ensure that the terminal is always in tip-top condition. I have visited Incheon, Bangkok (the new Suvarnabhumi Airport) and Hong Kong recently. Incheon is by far the best of these three airports and my journey through it has always been completely stress-free!

Seoul Incheon Airport by Philip O'Connor

15 November 2006

I agree with other comments. For me, this is currently the best airport facility in the world from a passenger point of view. Just a pity it's so far from downtown - but that will be less problem when fast rail is finished. Also the Korean Air business class lounge is excellent.

Seoul Incheon Airport by Steve Koenig

15 November 2006

Too many duty free shops? Far fewer than at the new Bangkok airport. Interestingly, prices can vary widely, at least on liquor. Transit hotel is very nice, albeit a little pricey ($50 for 6 hours, as I recall). Boarding areas are nice, with cloth-covered (albeit hard) seats and wooden floors, and lots of space for passengers to queue up.

Seoul Incheon Airport by Keith Ketterer

28 September 2006

I am a regular traveler through ICN and must say that it is one of the great Airport facilities of the world. The Koreans have obviously spared no expense to create this monument. Two small things though that I find irritating, first, there are WAY too many duty free shops in the airside portion of the terminal and no useful stores where one can purchase small sundries such as toothpaste, shaving cream, bottled water, etc. It would be perfect if I could brush my teeth with perfume or whiskey. Second, as reported previously the restrooms are absolutely spotless - there just aren't enough of them airside. Some days I have to visit three or four just to find an empty spot. In all other respects ICN is almost perfect.

Seoul Incheon Airport by Jamie Ross

24 September 2006

ICN is certainly the best airport I have ever been in. I haven't read all the comments, but I don't see any mention of the bathroom in the airport, so I will. The bathroom in Incheon Airport was the cleanest I have ever seen and it reflects the cleanness of the entire building. Overall, very impressive!

Seoul Incheon Airport by Kevin Armstrong

12 August 2006

Passed through in transit and have to agree with the favourable comments about ICN. Terminal building is immaculately clean and spacious. If I have to gripe about something it's the choice of shops, and they wouldn't accept large denomination Japanese Yen ( I wasn't about to buy Korean money just to buy a book). Good selection of food outlets though.

Seoul Incheon Airport by Henry Segura

11 July 2006

I been in this airport 4 times in the last four years and a have to tell that I'm very sure that this it has to be the # 1 in the world, not only for the clean facilities but because the magic of this incredible country and the polite people.

Seoul Incheon Airport by Robert Clark

13 May 2006

ICN is by far my favorite airport. Its clean, its quiet, the food is great, customs is an easy process, the workers are professional, smoker rooms are available yet nicely sealed, duty free is large and reasonable - what more could you want? If only it were closer to Seoul itself. Be careful when using a cab from Seoul - they will expect you to pay the tolls in addition to the cab fare and tip. Bring plenty of won, because that trip from Itaewon is very pricy. Since it is so far and you could deal with traffic, I suggest staying at the Best Western adjacent to the hotels. Great bar at the hotel across the street, without the very expensive price of staying at it. There is a free shuttle to and from the airport.

Seoul Incheon Airport by William Jang

18 April 2006

This has to be the best airport in the region, if not the world. Yes, better than Singpore and Hong Kong (both due to excessive walking distances). On average, it takes 15 minutes to get off the plane and onto the Limousine Bus to the city. I only travel with 2 carry-ons and clear immigration with my APEC travel card though.

Seoul Incheon Airport by Norman Sutherland

8 January 2006

Amazing place - came in Asiana from MNL earlier this week. No waiting at Immigration - downstairs and the bags were already on the carousel, and I was waiting for the bus a few minutes later. From getting off the aircraft to getting to the bus stop - 12 minutes - and most of that was the walk - incredible. I have to agree with the earlier comments about the delays in outbound immigration at certain times of the day. You'd have thought getting out would be easier than getting in, but Immigration is the slowest part of this excellent airport. Did a quick check on Duty-Free Prices in ICN versus MNL, BKK, HKG and SIN - Seoul is generally more expensive than the others.

Seoul Incheon Airport by Rob Eikelboom

14 October 2005

A very efficient building and friendly staff. However, be warned that it's a long way from the city. The bus is good value (13,000 won one- way) leaving every 20 minutes, but it took well over 2 hrs to get to the Sheraton - we hit the evening traffic. The trip back on Sunday afternoon took 90 minutes. I made a good queue selection at immigration - the right hand one, adjacent to those for Korean citizens. There were very few Koreans, so the person monitoring the queues invited people on my queue (one at a time) over to the officers who had little to do. So that went very quickly. Checking in, and passport checking out of the country was very smooth.

Seoul Incheon Airport by Narudh Cheramakara

9 August 2005

This is a very impressive airport. A wide variety of shops are available. The security and immigration was pretty jammed. The airport is extremely far from the city, the express rail link would be nice (I believe that it is under-construction).

Seoul Incheon Airport by Frank McDaniel

19 July 2005

Beautiful facility (best I've ever been in). Large yet easy to navigate. Super first impression of Seoul and Korea.

Seoul Incheon Airport by Ajay Sharma

16 May 2005

The best airport in the world my opinion. Shops restaurants and waiting lounges blend so well unlike other airports where the waiting area is on a corner end of the terminal somewhere. I have heard about Singapore and Hong Kong being better but they are bit tacky or cheesy - while Seoul Incheon is elegant - that is exactly why you don't find those little touristy gift shops there that one person commented in the forum below.

Seoul Incheon Airport by Jonathan Perratt

15 May 2005

Further to my previous comments and having a few more months of frequent travel and and out of Seoul under my belt, the problems departing seem to mainly occur in the morning. Security and immigration combined have left me pretty consistantly queuing for up to one hour for a 10am departure (the botlenecks seem to be very slow processing at security: they wait for each passenger to go through the x-ray and be pat down before letting the next passenger even approach the hand-carry x-ray belt) and a pretty thorough examination of documentation at immigration ( they hunt through your passport looking for the entry stamp before stamping an exit one next to it, so presnting the correct one yourself helps when there are a ot of stamps) so I would thoroughly recommend any travellers to avoid the mornings. However, recently I have been heading back to Beijing on a flight that leaves just after 8pm and have found the queues to be much more manageable (through security and immigration in 15 minutes or so). However, rather curiously, that flight seems to be consistantly late in taking off owing to a back up of aircraft. Go figure! On arrival, I have found the usual rules apply: on flights from China, progress very quickly to immigration and pray that there has not been an arrival from any country that needs visas just before your flight. One little trick worth knowing, however, is that there are a number of immigration areas so if the one you come to first is crowded, keep walking and the next one may well be much quieter.

Seoul Incheon Airport by James Joy

6 May 2005

This has got to be the best airport in the world. Very clean, easy to find, great places to shop and dine. Plus, the airport is spacious and clean!

Seoul Incheon Airport by E  Mallari

21 March 2005

Had a one hour stop-over on our flight from SFO to Singapore. The new, huge modern terminal building is very impressive to look at. It was a long taxi from the end of the runway to the Singapore Airlines gate. We had to go through security check again before being let inside the commodious terminal, which we found to be clean, well organized, and their restrooms are well maintained. I found the stores lacking in variety. And if you are the type of traveller who likes to buy souvenirs, you will be disappointed.

Seoul Incheon Airport by Peter Geran

7 March 2005

Interesting comments by Jonathan Perratt . I started flying through Incheon back in Sept., 2004, and was really annoyed at the long queues at Immigration. Last week, I flew up from BKK, and got in about 7:30PM on Saturday night. Beautiful. Got off the plane fast, and , instead of using the moving walkway, walked fast to immigration instead. Second or third in line, and was through in 5 minutes. wait a while for the luggage, even though mine was Priororitory, and after changing money, was lucky enough to get the bus outside to Novotel at Doksan. If I had have taken my time, I would have had a 30 minute wait in the cold for the next bus. Looks like I will use this schedule in future, rather than get in at 4:00PM on Sunday. On the departure side, security lines can be a bit long, so I always get there early. Singapore Airline lounge is nice as well, so, I am in favor of Incheon after my negative comments some months ago. As regards to duty free, toiletry prices are much better than Australia, which is completely overpriced.

Seoul Incheon Airport by Jonathan Perratt

3 March 2005

I have been flying in and out of Incheon almost weekly for a number of months and reckon it to be potentially one of, if not the, best airports in Asia were it not for the queues at certain times of day. As a frequent traveller, queuing for up to 1 hour to clear security and immigration on departure is simply unacceptable and far too stressful so my heart sinks as I pull up outside the terminal knowing what awaits inside. That said, once cleared through, the concourse is spacious, light, clean, uncrowded with a good range of shops and the airline lounges are very good too.

Seoul Incheon Airport by Jan Paul Santos

28  February 2005

I have flown in and out of ICN, and all I can say is superb! Excellent facilities, great customer service, world-class shops and immaculate restrooms make for a truly unforgettable experience! Anyone flying in and out of Seoul should be amazed by this remarkable facility!

Seoul Incheon Airport by Rhett Pickering

24  February 2005

Incheon airport is definitely one of the cleanest airports I've been to. Lots of internet terminals also on the way to the gates (towards gate 40) and reasonably priced. Unfortunately the huge queues into and out of immigration and security let the experience down. One caution - do not buy duty free items unless you've checked prices elsewhere for the items you want. I bought an eye cream for USD87 and walked on to my Cathay Pacific flight and the same item was USD62. Asked a flight attendent friend about it and they confirmed that air-crew don't buy from there as it's known to be expensive.

Seoul Incheon Airport by Jean-Pierre Cliche

7 February 2005

Incheon International Airport is big, spacious and just beautiful. Could be among the five best airports in the world but I have one comment. The times it takes to go through security and passport control is just too long and too stressfull. With such a big airport, why isn't there more space devoted to security and passport control? If Incheon could solve that problem, they could very well be voted the number one airport in Asia and maybe in the world.

Seoul Incheon Airport by Roger Herod

25 October 2004

Great Airport. Very efficient, external architecture is more beautiful than Hong Kong's CLK. Only issue I would have with this Airport is the lack of Rail transport downtown. Although the Bus takes a good 60-90 minutes, the interior is great!

Seoul Incheon Airport by Markus Hiller

20 September 2004

Incheon Airport realy is one of the best airports in the world - as long you want to come into Seoul or just have an international transfer. But in case you are heading forward (or coming from) to another domestic destination it is just terrible. Nearly all domestic flights (except some flights to Busan and to Jeju) go out from Seoul Gimpo airport and not from Incheon! So you have to pick up all your lugage, hop on a shuttle bus to Gimpo airport (approx. 45 min.) and check in there completely again. (you cannot check in your lugage to the final destination in Korea! - there is no g transfer, even you fly the international and the domestic route with one of the Korean carriers, Asiana or Korean Air). What could be a transfer time of 1-2 hours at other airports makes you lose half a day.

Seoul Incheon Airport by Peter Geran

8 September 2004

Looks like I must have landed at the wrong airport last Sunday. Flew up from Thailand , and waited one hour to go through immigration. Long lines for the Non Korean people, and once the Korean passport lines had cleared, they did very little to get non Koreans into the locals line. High ceilings - not in immigration. Very hot, but, I must admit, once I had cleared immigration, I walked down stairs and my bag was already there waiting. Of course, that's because of the delays in processing. Nice to go through customs without a luggage x-ray as they used to do in the past, although it has been seven years since my last trip. I will reserve my opinions until I do a few more trips through Incheon.

Seoul Incheon Airport by Elin Stuart

16 August 2004

I transitted through ICN twice recently while on a journey between Japan and Vietnam. There is no doubt at all that it is up there with the world's best airports, in my opinion only Changi is better. One major gripe however. My flight from Hanoi arrived at 5 am or thereabouts and my connecting flight didn't leave until 10am. I was looking forward to settling down in the transit/departure lounge but at the entrance to it I discovered a third-world-style queue of several hundred disgruntled travellers realising that they were stuck in this non-descript corridor until the departure area opened at 6.30am. There were a lot of flights arriving before this time so this made no sense. Once the door finally opened I was not let in because I didn't have a boarding card for my onward flight (I had suspected there might be a problem but could not figure out where I could get one, there was a transit desk by the entrance but it was deserted). I was told that I had to walk to the 'other' transit desk, a good 15 minute hike away. When I got there, I had to queue 30 minutes to get it then another 30 minutes to get through security. There were so many people trying to get into the departures area by this time that the atmosphere really was chaotic. I'm pleased I didn't have a tight connection, I wouldn't have made it. Incheon- you're doing a great job generally but sort out the early morning transfer arrangements!

Seoul Incheon Airport by Nicole Barthel

11 August 2004

Very spacious, quiet, with all modern facilities needed, amazing views and great Korean food. Also one of the cleanest airport I've been to.

Seoul Incheon Airport by Cornelio Pido

27 June 2004

Superb, superior, and spectacular. Huge aisle and high ceiling. That's why you feel relaxed and comfortable. Duty frees are everywhere. The layout itself is fascinating. You'll never get lost unless you're really having problem in vision or reading instruction. the technology, the framework, the facilities, all-in-all, are world-class and top-notch.

Seoul Incheon Airport by Chris McDonald

25 June 2004

The South Koreans deserve hearty praise for this world-class facility. Incheon is filled with every possible service, shop and restaurant a traveler could need, and passengers arrive and depart through one of the nicest buildings in Asia. I especially like the soothing waterfalls in the immigration/baggage claim area. It's a pleasure to connect at this airport, even if (like me) you often spend 12 or more hours there transiting between Southeast Asia and North America.

Seoul Incheon Airport by Alvin Soon

11 June 2004

Flew into ICN for 2 transfers to and from Singapore. Incheon is big and spacious. Gives you a sense of space. Quite the opposite of some cramped and stuffy airport. Staff are willing to help and friendly. Free internet service at transfer lounge could be improved. Many terminals were out of order. Shops were quite boring after a 14 hour transit. They offer almost the same things. Things in the airport are over-priced. More expensive than Changi (SIN) i'd say. Overall, rather satisfied with the F&B at the airport. Large variety for all budget sizes. Good job ICN.

Seoul Incheon Airport by Charles Ainsworth

10 May 2004

One tip for Incheon Airport that I didn't see anyone else mention: The best priced souvenir shops and restaurants are in the basement of the terminal. For some reason, hardly anyone goes down there except for airport employees. The basement is also a good place to wait in one of the numerous seating areas because it's more quiet and less bustling than the main departure lobby. Another tip: If you give a huge smile to any of the airport employees that you're dealing with, you'll notice a difference in how much more helpful and friendly they are. I know that a smile helps in almost any situation anywhere around the world but it seems to have an even greater effect in Korea.

Seoul Incheon Airport by Hilde Goodale

10 May 2004

Seoul Incheon only came in fourth in the Airport of the Year? It really deserves first place. Nicely designed, lots of room, quiet, informative staff.

Seoul Incheon Airport by Jakob Sandager

4 April 2004

As for Kyle Kohs comments on connections from ICN to Seoul City there are buses leaving just in front of the terminal. They are cheap and go to almost anywhere in downtown Seoul. ICN is a great airport. Probably the best in Asia.

Seoul Incheon Airport by Kyle Koh

26 March 2004

Seoul ICN airport is the nicest airport I have been. There are many good things about this airport. For example, this airport is really clean and neat. But the most important thing is that the ceiling is several feet high and made out of glass, which allows the sunlight comes in. Of course, it is not perfect transparent glass. I didn't have to squint at all. I have been to many major airports in the World include and many other small airports in the US. But the waiting room was always stuffy and boring since low ceiling made them look small. But this airport looked bigger than it is, which made me feel relax. The food was not super. But I don't expect too much from the airport food anyway. The best food was at the outside of the gate area, before I went through security. Chosun hotel restaurant had a fantastic panoramic view with nice food (except for the price). I'm sorry that people with connecting flights will not have chance to enjoy this. Parking lot was sufficient and easy to pay fee through the machine. The worst thing about this airport is a public transportation system. Although more than 55% of people who use ICN have connecting flight, there was not many ways to get to Seoul city. Limousine bus which costs apporox. 10 US dollars, Taxi that costs 30 US, and that was it. Or i had to pay even more to rent-a-car. There was a huge building in the middle of parking lot which is eventually to be an express train station to downtown Seoul. But it starts in 2008. We might have to wait for a while. There was only one highway that connects to the outside of the world. If there is a car accident in the middle, no one will be able to get to the airport on time. What a disaster.

Seoul Incheon Airport by Carl Bolger

8 December 2003

The new airport at Seoul is fabulous. The building itself is very impressive and futuristic. Everything is very well signposted and the terminal has been planned very well. Huge windows and wide open spaces make the place feel airy and relaxed. I found the staff to be extremely pleasant and helpful. All in all, a truly superb facility.

Seoul Incheon Airport by J McRae

14 November 2003

After a 10 hour flight, I really didn't notice much about the terminal, although it did seem very clean and modern. My only complaint is that I would have expected the customs officer processing non-Koreans coming off a flight from North America would speak much better English. The Korean Air flight attendants spoke it reasonably well, but the customs officer didn't seem to speak more than a few stock phrases.

Seoul Incheon Airport by Sheran Fernando

20 October 2003

Flew in and out of ICN four times in the last two years. Terrific! Great design, visually attractive, a superb first and last impression for the visitor to Korea. Also, great passenger handling and expediting, world-class ground transportation options: was in an express bus to my hotel no more than 20 minutes after landing on both inbound experiences. KAL's first and business class lounges set the standard for all airports anywhere - seen nothing anywhere close in the U.S. or Europe.

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