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Houston George Bush Intercontinental Airport Passenger Reviews and Traveller Reports



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HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 November 2013 by M Lozier    (USA)

Rating : 2/10

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Recommended

Eight of us arrived from Cozumel Mexico at 2.20 and took us 2 hours to clear customs, saw lots of people cutting in line to no avail to the hundreds of airport personnel. We had four hours to our connecting flight thank goodness, we finally get to the gate to catch our flight to Amarillo only to find out that 8 United Express gates were basically in the basement of the terminal! As other flights left we heard the p.a. say to scan your ticket, we say" No Way" sure enough at our departure time, you scan your ticket and are let out a gate, to walk down a hall much like a movie theatre with departing cities in lights above doors. When we got to ours a lady was checking our names off a list? We had already scanned in, was the first and last time for Houston. Will stick with Dallas.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  4 October 2013 by Sam Hussein    (UK)

Rating : 0/10

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Recommended

I was coming over from Colombia going to the UK. A journey I have made many times. I have never met a more unprofessional set of immigration officers in the world. They deliberately made me wait just enough so that I missed my flight.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  2 October 2013 by Jeff Gale    (USA)

Rating : 0/10

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Recommended

Who was on the planning board when terminal E was in conception? Let's walk all the way through terminal C without a moving sidewalk, and when you finally arrive Terminal E, we'll give you about 75' of moving sidewalk! Not to overlook the fact that about 6 electric vehicles passed by, shouting to make way, having no passengers on board!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  20 September 2013 by S Black    (UK)

Rating : 0/10

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Recommended

I flew from Heathrow to Costa Rica via this airport. Never again will I do so. I had to change planes here going and coming back. I was treated terribly on the change going over. I was taken away to a room and had to wait for about half an hour. I was up set and asked why were they keeping me here so long as I had a flight to get. After what seemed like an age all I was told that I did not press my fingers on the x ray hard enough. Then on the way back I was questioned by a passport staff member for ages. Terrible. I will never ever go to the States again not even in transit.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 August 2013 by M Rose    (USA)

Rating : 3/10

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Recommended

Arrived at Houston Intl on Sunday, August 11 from Belize. My connecting flight was over 1.5 hrs. later. Apparently that's not enough when you have to go through Immigration/Customs in Houston. At least 500 people ahead of me and within 30 minutes there were that many behind me. Out of about 20 Customs booths, only 5 were manned. It took 85 minutes to get through. I had to sprint to new gate and was about the last one they let on. I'm sure quite a few people missed connecting flights because there were a lot of empty seats on my plane. I'm sure they have all kinds of excuses of being undermanned, etc., but when I look at the amount of money they take out of my plane ticket, I know it's just waste, inept management, and the general "couldn't care less attitude" of most Govt. employees. I travel outside the US 3 to 4 times a year, but I will avoid Houston Intl. like the plague in the future.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  23 July 2013 by S Clarke    (Mexico)

Rating : 5/10

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Recommended

On July 5 of this year I arrived at the Houston Bush airport from Mexico City at 8pm. Of 34 immigration stations, only 4 were in service. Having been seated at the rear of the plane, I was among the last to leave the aircraft. It took 2 hours to clear immigration. I'm under doctor's orders to limit my standing and walking time. My physical discomfort aside, it was sad to watch as pregnant women, young children and elderly passengers joined me in this snaking journey to the desk. Several people missed connecting flights. People were at their wit's end. I finally had my passport stamped at 10pm.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  5 July 2013 by Paul Weary    (UK)

Rating : 6/10

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Recommended

Flew in to terminal D on a transatlantic flight, transferred to Dallas via terminal B. Airport very quiet on a national holiday. Got through passport control, baggage reclaim, customs and baggage check in under 30 minutes. Friendly and welcoming TSA officer. Signage around the airport could have been clearer, but apart from that it was a positive experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 July 2013 by W Hamilton    (USA)

Rating : 1/10

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Recommended

I'm appalled by IAH. In the last month I was in the airports in Chicago, Detroit, Newark, Atlanta, Lisbon. Porto, Madrid and Frankfurt and all were clean, beautiful structures with excellent signage and service. At different terminals at IAH I was met with a blast of mould, followed by filthy stained and torn carpeting, chairs and floors that were filthy, mould on walls, broken and stained ceiling tiles and poor air quality throughout. Desks and chairs were often broken and the exterior glass was filthy. The SuperShuttle service (I'd reserved online) at 6 pm was abandoned, with a scribbled note saying to pick up a filthy cheap white phone that had no dial tone. I finally got through to someone who said they were in Phoenix who directed me to a hall and door saying a shuttle would come. Strangely enough, after about 30 min a shuttle did come. In all, IAH is a filthy embarrassment to Houston, something needs to be done.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  27 June 2013 by Theresa McLaughlin    (USA)

Rating : 0/10

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Recommended

The United Airlines gates are the filthiest areas I have seen in any airport. The carpets are full of dirt, trash, and debris. I have never seen cleaners like you do in the nicer airports. The seats are old, dirty, and tearing. How can they permit their airline to depart from such a filthy and uncomfortable place? I do not want to sit anywhere at their gates.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 June 2013 by S Azhar    (USA)

Rating : 8/10

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Recommended

Terminal B was very easy to get around how ever I don't expect most people to like the fact that their plane might be parked on the tarmac without a Jetway. Lots of restaurants although there should be free wi-fi.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  15 April 2013 by S Ahlers    (USA)

Rating : 0/10

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Recommended

Eleven of us arrived from Costa Rica with a flood of passengers from other countries. Out of 35-40 stations only a few were open. The whole process took over 2 hours and was the worst I have experienced. We were lucky that our connecting flight waited for us. My husband and I were the last two to board after many stressful lines and a sprint through the airport. The airport employees got to listen to a lot of irate passengers. I don't know if other airports are experiencing the same lack of staff as Houston, but it was enough to make us not want to leave the US again.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  15 April 2013 by M Mejia    (Philippines)

Rating : 8/10

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Recommended

Flew in and out of terminal A on a Delta connection last week. Since I did not fly in directly to IAH from overseas, I did not experience the horrid queues mentioned in earlier reviews. On the contrary, I found terminal A pretty efficient coming in and going out. Food choices may be limited, and free wifi options are just on the free 45 minutes provided by Boingo, but the airport served its purpose. Baggage was out pretty quickly (the fact that we were on a 45 seater CRJ 900 made the wait less painful as we had to wait for only a few bags out the carousel). TSA officers were pretty friendly on the way out. Overall, not a bad experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  3 April 2013 by D Parrish    (USA)

Rating : 10/10

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Recommended

Me and my wife's first time flying in to this airport. Impressed with the professionalism of employees, whether directly related to the airlines, or vendors. Everyone was down to earth, even held light-hearted conversation with you. TSA agents were the friendliest we've encountered at any other airport in the US. Flying can feel intimidating to the "not-so-frequent-flyers" sometimes, but Houston's airport made us feel at home!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 March 2013 by Tom Ricketts    (Canada)

Rating : 0/10

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Recommended

Arrived in Terminal E on a Wednesday at 4pm from Mexico en-route to Toronto. Got to Immigration to a sea of people. There were probably 24 immigration officer desks - for US citizens 7 were open, for non-residents there were only 5 open. After being in line for at least an hour, we had moved up about half the queue - it took about 10 minutes to do one end of the line to the other end, then make the turn. Then a 'traffic control officer' moved us and another 200 people through an empty officer desk to another room equally as large with just as many officer desks. These officers were obviously clearing only international travellers and less than 12 desks were open. Took us another hour to get cleared. Certainly a big problem is the amount of time each officer has to spend doing a picture and fingerprints of both hands - as much as 15 minutes. We had endured that experience in LAX 3 years ago, so when we finally saw an officer, we were cleared in less than 2 minutes. Luckily we had 3 hours to make our connection, but this was still a rush to get to Terminal D to ensure our seats weren't given up to someone on standby. However, original itinerary was to give us 50 minutes between connections, but having to clear security in terminal B took only 5 minutes. Worst US Immigration experience we've had in over 50 trips. First time through Houston. Never again if possible.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  13 March 2013 by Steven Dratler    (USA)

Rating : 7/10

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Recommended

Been to this airport many times. Flown through all terminals except D. Each terminal is different in so it is hard to rate the whole airport. Terminal A is decent but doesn't have very much shops and the concourse is very narrow with limited seating. Terminal B was very unpleasant to fly through for many reasons. The biggest problem is the concourses. They were absolutely tiny, and became extremely crowded. Another problem is how confusing security was. It was hard to find the entrance. Terminal C was just an average airport terminal with decent food options. terminal E was the best out of them all, and had some of the best variety of food options you can find at an airport. This airport is fairly decent but terminals A and B need to be upgraded.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 February 2013 by A Stevens    (USA)

Rating : 0/10

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Recommended

90 minutes is not enough time for making connections through the international terminal. We arrived from Mexico yesterday, along with what seemed to be dozens of other flights. The line snaked down long hallways outside the immigration "hall" which already was filled with crowds of people. Don't they know when flights are scheduled to arrive? It took nearly 40 minutes just to get through immigration, another 10 for customs. There were lines just to place checked bags back through security, and then up escalators to another logjam. Everyone entering from an international flight had to go back through security. Our connecting flight was in another terminal, which meant rushing to catch the train, up and down escalators, down long hallways, and barely time to catch a breath. We were the last ones onboard our flight home. Five more minutes of delay and we'd likely have missed our flight.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  17 January 2013 by Julie Eittreim    (USA)

Rating : 0/10

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Recommended

We went through Customs at Houston Airport in April 2012, not even high season, and it was awful! It took us 2 hours to get up to a Customs Agent. There were hundreds of people in line and only 5 of the booths open. I would think with today's technology the airport should have the ability to track busy times and staff accordingly. Not only was the airline we were flying out on to Minneapolis calling 'last call' for our flight with half the people scheduled for that flight still in the customs line, but we had to re-check our baggage! We had to run to our flight. Unfortunately we will have to stop in Houston again in April 2013. All I can say is I hope things go better this time around. I am dreading it, tried to get a flight that stopped anywhere but Houston.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  10 December 2012 by Richard Jenkins    (USA)

Rating : 5/10

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Recommended

I transited here for long layovers on two international flights. I was last here about 10-15 years ago and remembered it as having been cavernous and neglected. Now it seems even more cavernous, but relatively up to date. The distances can be vast and the signage often is confusing - gate numbers appear and disappear and it's easy to think you have got lost despite being on the correct route. There are a few spots with moving walkways, but people with mobility concerns will need to use the complimentary golf carts that ferry people around the terminals - these are annoying to walkers and fewer in number than at some other airports like Atlanta Hartsfield-Jackson or Cleveland Hopkins where they also are a necessity. There are a great many food options, but all are pretty generic and unhealthy. The book stores seem to be good places to buy right wing political tracts, but sell snack food at prices a bit lower than is typical at major airports. I was glad that I had a complimentary pass for the United lounge - I wound up with a healthier breakfast than I could have found on my own and access to a shower. Immigration went quickly because we arrived at an odd hour and it had been a relatively small plane. There were few people on duty and I could see this going very slowly under different circumstances. Security was uneventful and also went quickly.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  19 November 2012 by Chris Allnat    (Belize)

Rating : 5/10

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Recommended

Arrived Sunday 6th November from Belize with a tight-ish connection to SFO. Immigration lines long, everyone frustrated, immigration officers had Sunday working "attitude" and could care less about traveler's concerns about connecting flights. Now you have to have both hands fingerprinted. Some people were taking 7 or 8 minutes to process and with a line of 30 in front of you it makes for an ugly arrival experience to the USA. IAH used to be quick when entering the USA, it has slipped big time and now rivals MIA for regular immigration delays. Airport itself is OK, golf carts can be a bother if you're wandering around trying to relax but we had to use one to make our connecting flight 3 minutes before gate closed.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 November 2012 by L Strickland    (USA)

Rating : 3/10

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Recommended

I flew out on a Sunday morning. The lines were short and I got through security smoothly. However, this is the dirtiest airport that I have ever been in, and I've been through a lot. I flew out of Terminal B and the carpets were filthy. Also all the bathrooms smelled awful. I will try to avoid ever coming through here again.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  7 November 2012 by J Segal    (USA)

Rating : 10/10

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Recommended

Connected recently at IAH for international trip to South America. Outbound easy. Be warned that these terminals are huge and you might require a lot of walking. Many options for dining, and the usual shopping. Return immigration could not have been easier. Was through immigration, retrieving bags, customs and rechecking bags in less than 20 minutes total. Might have been the luck of the draw, but everything went smoothly.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  5 September 2012 by C Peck    (UK)

Rating : 3/10

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Recommended

I will make every effort to avoid this place in the future when visiting the states. I have entered the US via several big airports, but never had to wait so long to clear immigration. The lines were massive and only half the booths staffed. When our party cleared that hurdle we then had to then clear TSA security to get to our gate and what a nightmare. Massive line again and very few staff on duty. Then came our turn. We were told to place our Passports and boarding passes into the property trays with shoes etc. Immediately we noticed that one of the staff had removed my daughters bag from the tray it had been in straight onto the conveyor belt and threw the tray which still contained her Passport onto a pile of empty trays. We alerted the staff who handed it back with no apology. I then passed through security and when my tray appeared after screening and my passport and boarding pass was missing. I immediately informed a staff member who alerted the control desk who told him they had a passport, but not mine. It took an age to locate it under a machine which led to us missing our flight and having to wait on standby for 3 hours until the next flight. If you are using this airport to transit, make sure you leave a good two hours between flights or pick another route, as it was not just our party that missed our connection, but at least 8 other people from our flight missed their connections.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  31 August 2012 by A Amaladoss    (UK)

Rating : 3/10

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Recommended

Travelled from LHR and back in August 2012. Immigration at this airport is farcical, and we were in a queue for about an hour. Despite the long queue (from a Qatar Airways and BA flight that had arrived more or less at the same time) there were only 2 or 3 agents processing passengers, and 2 of these closed whilst we were waiting. Dining facilities at Terminal D very poor.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  6 August 2012 by H Jackson    (USA)

Rating : 8/10

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Recommended

I was very surprised to read many of the comments regarding IAH. We fly back and forth to Russia on a regular basis and have never had any problems. As far as customer service, well, I find that seems to be the norm these days. Unfortunately, the term "customer service" is rapidly becoming a phrase from the past. There was some extensive construction going on recently that caused some signage issues and the airport is a little worn. Overall, this airport is great for me.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 August 2012 by Roberta Riley    (USA)

Rating : 2/10

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Recommended

We went through this airport early in the morning and late at night returning from our trip. The dining area that we were limited to eating at was dirty. The cleaning lady was eager to kick us out, all I can guess is her shift was ending. She swept the garbage towards us and left the pile of trash on the floor next to our luggage. Needless to say I was done sitting in that area and I did not order any food even though I was starving. Then we went to our gate and there was a bartender wiping down and cleaning the area, when I ordered my beer, he didn't bother to wash his hands. I paid for the beer but didn't drink it either.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 August 2012 by J Davidson    (New Zealand)

Rating : 1/10

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Recommended

Quite possibly the worst international airport experience I have ever had - and I've flown around the world extensively. The control of queues at immigration and security was appalling with one person processing a huge line of 'visitor' passports. The US citizen line seemed to disappear quite quickly, especially when people were channelled into the visitor queues, not a good impression for overseas visitors to the US or Texas. Airport staff were rude and unhelpful, ignoring questions altogether and giving the wrong answers. The security line management was conducted inefficiently and staff barked condescending instructions in childish sing-song voices. Non-English speaking visitors must've been quite confused. I was very disappointed to be yelled at, treated like a second class citizen and grunted at, and won't be returning to Houston if I can help it, ever.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 August 2012 by N Ward    (Canada)

Rating : 7/10

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Recommended

Your experience at Houston seems dependent on what part of the airport you need to pass through. On International arrivals, immigration lines are always long, but if it is an option for you, get signed up for Global Entry. There is never a line at the dozen or so kiosks and you will be on your way through immigration in minutes rather than hours. Once into the airport, Terminal B is by far the worst. Crowded and more than showing its age. Be prepared to stand in the gate area unless you are willing to camp out in the windowless hallways. Use the washroom and eat elsewhere in the airport if you can, otherwise be prepared to stand in line for both. Terminal E being the newest has plenty of space with decent places to eat. Apart from staying away from Terminal B, Houston is simply typical.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  17 July 2012 by Enrique Alvarez    (Mexico)

Rating : 3/10

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Recommended

Recently we had to come to Houston George Bush Intercontinental Airport to take a flight to Seattle; unfortunately this airport is the worst airport I have ever visited. Customers were being required to go through body scans at security. This took an extremely long time, two security lines. They are so inefficient with long lines and waits even with connecting flights. With two hours between connecting flights literally need run to catch our plane and finally we lost the fly to Seattle. Tomorrow we will go to Madrid via Houston and have three hours to make the transfer, we hope to be on time for our next flight.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 July 2012 by Michael Spata    (USA)

Rating : 10/10

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Recommended

I use this airport often and have never had excessive delays at immigration. The staffing is controlled by the US Federal Government. It is always a clean and well maintained airport with good dining and shopping options.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 June 2012 by S Janes    (UK)

Rating : 8/10

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Recommended

Arriving from DEN very recently my husband and I needed to get to Terminal E to catch our connection to LHR. The signage could certainly be improved upon but the United Airlines member of staff we spoke to could not have been more helpful and soon pointed us in the right direction. We had a good lunch at Ruby's diner in Terminal E. All in all not a bad experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 June 2012 by Stephanie Stephenson    (USA)

Rating : 1/10

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Recommended

Horrible for customs, immigration, security, baggage claims, and rechecks, worst airport that I have ever visited. Majority of customers were being required to go through body scans at security. This took an extremely long time with tons of frustrated people, two security lines, and one body scanner. They are so inefficient with long lines and waits even with connecting flights. Two hours between connecting flights and my family still had to literally run to catch our plane.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  28 May 2012 by S Koenig    (USA)

Rating : 7/10

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Recommended

We've had pretty good experiences here, the only problem being occasionally long trips between terminals (and some confusing signage). The commuter plane terminal was a bit dumpy (though it looks like there was construction going on during our last visit). Never had a long wait at Immigration or Customs. We've usually waited between flights at one of the United Clubs, so have not spent much time at the airport's restaurants or shops, which looked pretty standard for most large airports. I'd certainly rather transit (or travel from downtown Houston to) Houston Hobby, but that's not typically an option for us.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 May 2012 by Steve Powers    (USA)

Rating : 5/10

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Recommended

I thought that our horrible experience trying to get through customs at this airport was possibly an isolated one until I saw the other customer reviews expressing the same issues on numerous occasions. It appears that this is business as usual at this airport. Requiring travelers to stand in line for hours and miss connecting flights is not what airport security measures should include. With only 5 of the 24 stations being staffed and several hundred customers in line its a management issue rather than a security issue. I would avoid using this airport for international travel if at all possible.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  8 May 2012 by Larry Davis    (Canada)

Rating : 1/10

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Recommended

The lines at US customs are a joke. 3 flights through Houston, one missed flight, other two times barely made 2.5 hour connections. There were more customs officers at Calgary, Alberta at 11 pm than on duty in Houston. Whoever is in charge needs a serious lesson in customer service and labor management. The most annoying part is the indifference of both staff and management when they are causing extreme anxiety to the travelling public as well as missed flights and extra expense. My travelling friends have all experienced this same horrific service and now avoid Houston if possible.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  2 May 2012 by Susan Lowry    (UK)

Rating : 1/10

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Recommended

Saturday 28 April, 2012 - so called Fast Track Immigration Line. I waited for 1hr 40 minutes to get through. I would have been better off going to the regular immigration queue. I waited for so long, that combined with the horrible security queues for flight connections, I should have missed my flight to London - United waited for me. I arrived at the gate 10 mins after departure time! So no thanks to the Immigration Staff! I was spending a total of 2hrs 10 minutes in the country, and 1hr 40 mins of that was spent in the line at Immigration. There seemed to be one person on duty who was taking around 10 mins with each person, plus there was only one line out of 8 that seemed to be open. This is a major hub, with a large number of transit passengers. It would be a shame if we had to make other travel arrangements, with airlines that use cities other than Houston as hubs.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 April 2012 by S Riegert    (USA)

Rating : 8/10

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Recommended

Flying from IAH-EWR, departing 737-900 from United Terminal E. Generally, IAH experiences are a hit or miss. This was a hit. Fantastic terminal, spacious, helpful staff at huge customer service counters. Normally don't leave from here on domestic flights. Lots of food options. If you have the misfortune to be departing from pre-renovation Terminal B, A, or C, I recommend hopping to E to eat, shop, etc.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 April 2012 by P Alderson    (UK)

Rating : 2/10

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Recommended

Arrived in Immigration with only a few dozen passengers from another flight in front. Despite this it took 40 minutes to have my passport checked as only 3 of 15 booths were open. Few facilities land side for drinks or food. Missed my connecting flight as was stuck in the TSA queue for 45 minutes.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 March 2012 by A Miller    (USA)

Rating : 2/10

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Recommended

I arrived at Houston from San Antonio and was waiting on my connecting flight to Cleveland. I was met at the gate with a wheelchair, and taken to the tram from A to C. I was put on a shuttle to be taken to my gate. This is where the problem is, since they would not let me just use the wheelchair instead of the shuttle I was effectively trapped at the gate. I had no way to go to a shop for water, to go and get food, or even to go to the bathroom. Your wheelchair policy causes quite a bit of distress and anger. This was my first experience flying out of Houston, and will avoid connecting flights out of Houston Intercontinental at all costs.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  19 March 2012 by Alex Smith    (USA)

Rating : 3/10

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Recommended

We flew Omaha to Houston to Tegucigalpa and back. Coming back, we had 2 hours until our flight left. We had to go through customs, which had huge lines and they weren't helpful in telling us where to go. We had to get our bags, check them in and go through security. After security hassles we had to made it to our gate. Houston airport has rude unhelpful workers, not enough customs agents for the amount of people coming in, and its difficult to get to connecting flights on time in that airport.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 March 2012 by S Juniper    (USA)

Rating : 1/10

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Recommended

IAH has unconscionable delays, with very long lines and unhelpful attitudes. With two hours to catch my connecting flight I just barely made it. Woman ahead of me in line with 1.5 hours tried to get help from guard but was told, "Too bad. You're not the only one." Another friend went through a couple of weeks ago. Took 2.5 hours to get through immigration. There were only 5 booths open.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 March 2012 by Andi Mann    (UK)

Rating : 1/10

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Recommended

International immigration is consistently the longest immigration queues of any airport in the world. My record so far is 2 hrs 35 mins of standing in line. Last week it was 2 hrs 20 mins despite being one of the first off the plane. My shortest time is still over an hour. I fly in and out of US airports quite a bit and nowhere is anywhere as bad as IAH. While in the queue you are approached several times by panicked passengers showing you their boarding cards and needing to rely on passengers allowing them to jump the queue to make their connection. There are lots of lanes available but only a few are ever open. Checked baggage has usually been unloaded from the carousel and is in a pile awaiting collection. Staff are courteous and the place is fairly clean but the immigration queues make this airport an undesirable arrival location.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 February 2012 by K Summers    (USA)

Rating : 3/10

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Recommended

I was transferring from a San Diego flight. Due to weather they cancelled my flight which would have been fine if they had actually announced it. Workers weren't rude but definitely lacking in customer service skills. I finally got a semi competent worker who was only able to offer a coupon for ten percent off of a hotel room. The whole place seemed disorganized.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  11 February 2012 by John Basford    (UK)

Rating : 3/10

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Recommended

I went through two airports in the US recently and they could not have been more different. Houston was awful - completely disorganised - we had three separate sets of instructions for going through immigration. Once there the staff seemed to have no concern for the long lines of transit passengers, chatting amongst each other on trivial matters, and not at all pleasant. Newark on the other hand was efficient and the staff were friendly.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  28 January 2012 by Gordon McCann    (USA)

Rating : 2/10

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Recommended

I have flown to and from Honduras through Houston twice. The only significant problem we have had was a shortage of Customs agents when planes are arriving, and with Security Checks after customs for connecting flights. Most recently, the flight arrived 13 minutes early, yet with 4 customs windows open it took us nearly an hour to clear customs. We had to collect checked bags, forward them to the connecting flight and clear security. After being directed by a security officer into a shorter line, 6 wheelchair passengers were pushed ahead of us while the line we were in moved steadily ahead. We missed the flight by 7 minutes, after having had nearly 2 hours to make the connection! How about having agents scheduled when planes are coming in!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 December 2011 by R Vines    (USA)

Rating : 1/10

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Recommended

My wife and I flew from Midland, TX to Houston International and we checked in one bag. The bag made it to Houston fine, but Houston did not load the bag on the return trip back to Midland. This was a Continental flight as well. We did not get the bag back until the next day, after about 15 flights. The airport is very confusing and you cannot get to where you need to go in a timely manner. I have personally watched multiple elderly people miss their flights because they did not know where to go.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  6 December 2011 by J Schemack    (USA)

Rating : 1/10

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Recommended

Connecting flight from Cancun to Newark, out of 50 immigration office boxes only 4 open. After waiting for 45 mins they opened 4 more. We had to run to catch connecting flight. baggage did not make it we still waiting for 2 bags. Long distance to walk to immigration check and long distance to walk back to the gate. I will try to avoid this airport.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 November 2011 by Gwyn Lawrence    (UK)

Rating : 4/10

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Recommended

Arrived from Costa Rica on route to Newark and then to UK. Was aware beforehand that transfer time was tight so had contacted airport beforehand and had been assured more than enough time was available. Inevitably there was a delay on my incoming flight of less than 15 minutes. Queues for immigration were substantial. More concerning was the apparent attitude of some of the staff. The immigration officer I spoke to was helpful, pleasant and efficient. That could not be said for all staff. At the boarding gate one official told us aggressively to get on the plane, this was against the specific instruction of her colleague who had told us to wait.



Houston George Bush Intercontinental Airport customer review :  11 September 2011 by E Miconi   (Italy)

Customer Rating :  2/5

2 Star Rating   

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I have been using this airport for the last few years, in transit. The queue at immigration is bad in most US airports but Houston is worse. I was queuing for 2 hrs 20 mins. Some Immigration officers kindness leaves something to be desired.


Houston George Bush Intercontinental Airport customer review :  28 August 2011 by Carol Biev   (USA)

Customer Rating :  3/5

3 Star Rating   

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The Continental terminal is very old and dirty. The bathrooms are tiny for the amount of people arriving and departing. There are not enough chairs in front of the gates. The other terminal I have been in was nicer. There are some good restaurants available and the train relatively fast and easy.


Houston George Bush Intercontinental Airport customer review :  13 August 2011 by Robert D'Avanzo   (USA)

Customer Rating :  1/5

1 Star Rating   

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Having to re screen hand baggage as I went from international to domestic caused me to run the full length of two concourses to catch my flight. The TSA lines were endless, letting people with children cut ahead. I had allowed more than the time the airline suggested and it was not enough. No food was served on my flights, I had hoped to eat at the airport but no time. The directional signs leading from the international arrivals to gates in upper c terminal lead to a dead end in e terminal.


Houston George Bush Intercontinental Airport customer review :  11 July 2011 by Raj Shah   (USA)

Customer Rating :  3/5

3 Star Rating   

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We travel often and living in Houston doesn't make the experience to much better. The airport is located at an end of the city, so for most folks (Galveston/Sugarland/Pearland) it takes at least 45 mins without traffic to reach the airport. The airport, compared to others has no facilities for kids that I am aware of thus you find yourself under stress and occupied instead of calm and relaxed if you have kids. The dining is exceptional, but the layout of the airport is terrible. It is impossible to get from one terminal to the other without counting a 10 min walk (not that I don't like walking but when it comes to getting to your plane) where as in airports like Denver and Hongkong, Travel is a lot easier for those that have a connection. The staff at the airport isn't nice/respectful and the airport does not provide language assistance for those that do speak English or Spanish. Immigration lines are incredibly long, but at least the airport has Air Conditioning (Unlike Bombay). The other thing the airport lacks is the style/feel. Most modern airports not only make passengers feel welcome but they also create an open/vibrant environment.


Houston George Bush Intercontinental Airport customer review :  29 June 2011 by O Simmons   (USA)

Customer Rating :  5/5

5 Star Rating   

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I had to catch a connecting flight at this airport several times. I like this airport a lot and I think it's very nice. There is a Marriot hotel right there, if you need to spend the night. You don't need to catch a cab or shuttle to get to it. The airport has many shops, and lots of different places to eat from fast food places to nice restaurants. There is even a spa at terminal D, if you have time. Yes, there is always a line at customs and immigration, but they seem to move it quickly. I was surprised to see so many negative reviews of this airport. People, who complain about this airport, probably haven't seen lots of other airports to compare it with. I've seen many airports and Houston George Bush Intercontinental is one of the best I know.


Houston George Bush Intercontinental Airport customer review :  9 June 2011 by A Cameron   (UK)

Customer Rating :  1/5

1 Star Rating   

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Terminal D is a nightmare to get through. On arrival its immigration on departure its security. On my last visit in May there were only three lanes open but lots of officials standing about apparently doing nothing. I was second off my 747 flight and I still took an hour to get through.


Houston George Bush Intercontinental Airport customer review :  8 June 2011 by C Mansour   (USA)

Customer Rating :  1/5

1 Star Rating   

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Worst airport for arriving from Mexico in the evening and trying to catch a connecting flight. Immigration understaffed for the long lines, causing many people to have to stay overnight and pay for a hotel. You will need at least 2+ hours between flights to deal with immigration, even though your tickets seem to provide you with enough of a layover. Unbelievable bad immigration service. This is a service we pay for as US citizens so I don't understand why this is mismanaged at this airport. You would think they figured it out by now.


Houston George Bush Intercontinental Airport customer review :  23 May 2011 by Leann Reemer   (Netherlands)

Customer Rating :  1/5

1 Star Rating   

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It took 90 mins to get through customs in the US citizenship line. I can't imagine how long it would take in the international line. Luckily I had 3 or 4 hours between flights. There was barely any restaurants when I finally got out of customs. I didn't see any shops. The bathrooms and carpets were dirty and the place had an old musty smell.


Houston George Bush Intercontinental Airport customer review :  12 May 2011 by Sarah Nichols   (USA)

Customer Rating :  1/5

1 Star Rating   

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Coming from an international flight to board to another plane was horrible! The lines took forever and people were upset because their planes were boarding as all of us were in line. I tried to ask three different people a question and they all either pointed or looked at me like I was dumb. I have never experienced such low professional care from an airport.


Houston George Bush Intercontinental Airport customer review :  2 May 2011 by Alan Wan   (UK)

Customer Rating :  4/5

4 Star Rating   

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A lot of negative comments mostly about immigration. I transited through the airport from New Orleans to an international flight . We arrived at the A terminal and took the train to terminal E, this took about 10 minutes and as there was no additional security it was a breeze. It seemed to have the usual fast food outlets.


Houston George Bush Intercontinental Airport customer review :  28 April 2011 by Robert Myhre   (USA)

Customer Rating :  1/5

1 Star Rating   

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Let me echo all other complaints about ridiculous queues. Took me more than an hour to get through immigration but I was far from finished. Then get your bag and go through customs, then load your bag for the connecting flight, then go through security again. I had a 1.5hr layover and still was 15 minutes late to my gate. Fortunately, the plane hadn't left yet and I made it.


Houston George Bush Intercontinental Airport customer review :  19 April 2011 by S Wood   (UK)

Customer Rating :  1/5

1 Star Rating   

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Every time I arrive at this airport absolutely nothing has been done to improve the time it takes to get through immigration. In fact it is now worse than ever despite the new terminal. The immigration officers now seem to take extreme pleasure in making arriving passengers feel intimidated and extremely unwelcome despite the video message welcoming you to the US. I have never met with such rudeness in a so called civilized country. My young grandson and I stood in line for well over an hour after 15 hours of travelling.


Houston George Bush Intercontinental Airport customer review :  11 April 2011 by Nancy Preitz   (USA)

Customer Rating :  1/5

1 Star Rating   

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I flew into IAH from Panama. I was aghast at the amount of time it took to go through customs, immigration and security. The personnel would not let me get ahead so I could catch my flight home to RDU. I ran at breakneck speed, caught a cart, jumped off, without a bathroom or water break only to find that the jet had left the gate. The person at the desk was very rude and acted as though this were my fault. It took 2 hours to get to a hotel via shuttle. My travel insurance didn't cover anything. At least I was able to get a flight home the next day. My fiancee will be taking the same flight next week and he has multiple health issues. I ordered a wheelchair for him. Hopefully he will be luckier than I!


Houston George Bush Intercontinental Airport customer review :  7 March 2011 by F Neale   (UK)

Customer Rating :  1/5

1 Star Rating   

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This was the most unwelcoming airport, and the one which cared least about the passengers, we have ever encountered. Long, long queues [stood in line for about 1 hour 45 minutes] staffed by humourless unhelpful officials. We had a 3-hour layover, so were not stressed, but we repeatedly observed anxious people with less time for connections being told, "we are not interested in your flight times, we are interested in your immigration status," or similar. Having got through Immigration [60 minutes], and despite our baggage being checked through, we had to wait 45 minutes to be screened again. After that it wouldn't have mattered if this airport had the cleanest and best facilities in the world [it doesn't], as we didn't have the time or mood to appreciate them. All of this happened whilst we watched a film on the loop telling us how they would serve us with courtesy etc. Newark [on our return leg] was infinitely better, and we have often flown in and out of Denver, which is great.


Houston George Bush Intercontinental Airport customer review :  26 February 2011 by EL Cuignet   (France)

Customer Rating :  1/5

1 Star Rating   

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T1 is a complete mess and stressful on the traveler. The walk is long to the immigration and the queue is longer than JFK!! Just compare the traffic between the two airports. 45 mins wait for immigration. Despite ESTA, the immigration officer asks the same questions that they were asking years ago - this is slowing down the whole entry process and is totally useless with ESTA. JFK knows it apparently not IAH. Looking for the car rentals is the next challenge as there is no sign. I had to ask for information. There was a brownout at the rental center and the booths had migrated in the parking lot. This was unreal.


Houston George Bush Intercontinental Airport customer review :  11 February 2011 by Marc Guillemard   (France)

Customer Rating :  2/5

2 Star Rating   

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This review about terminal D. I believe the very different appreciations of this airport are in part due to the fact that all terminals are not equal. Arriving from Paris on the AF flight. Quite a long walk until you get to immigrations (no longer at its original place). There, some queue and waiting time, but it was organized with employees guiding the passengers and it took no more than 20 minutes to go through the control. Luggage already on the conveyor ! All in all not a bad performance. On the return, I am not so satisfied.The safety controls are undersized for the number of passengers, (and this day a number of flights were cancelled because of weather !) in what looks to be a (for-ever ?) temporary location, and it took ages to go through the process while messages kept informing you that commenting on safety procedures was an offence. The so called "magic" X ray system does not seem to be an improvement, it is long, an about 50 % of the passengers need to be hand-checked anyway. Then the terminal itself must be the barest international terminal I ever saw : 1 small duty-free shop (do your shopping in town, prices are better and there is no choice), a very limited (US only) newspaper stand, no bookshop, no electronics shop, only 1 bar / snack, no plugs for computer, it's big and empty. If I had only landed in IAH, my global appreciation would have been better.


Houston George Bush Intercontinental Airport customer review :  28 January 2011 by Jim Drevescraft   (USA)

Customer Rating :  1/5

1 Star Rating   

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This airport is like a flashback to airports of the 60's and 70's. The galleries from concourse to customs are endless, austere, and unwelcoming, with an announcement warning you of imminent arrest should you mutter something "sarcastic" (that's a quote) under your breath.


Houston George Bush Intercontinental Airport customer review :  19 January 2011 by Alasdair Brooks   (UK)

Customer Rating :  4/5

4 Star Rating   

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Interminable immigration queues at major US airports have become the norm, but I will admit to being pleasantly surprised by IAH - not because the queue wasn't long, because it was, but because compared to many counterparts, some effort was in place to at least have it move fairly quickly given the queue size. What was particularly impressive to me was that IAH seemed to have a roughly equal number of desks open for non-citizens as for citizens; in my experience this is extremely rare in the USA. Since most of the arriving passengers seemed to be US citizens - leading to what seemed to be an extraordinary queue all the way out of the immigration hall for the latter - this led to the even rarer phenomenon of non-citizens often having a shorter wait than the citizens, even though the former were being processed faster. For all that, I still had to wait about 70 minutes before clearing immigration, but a similar length queue at Washington Dulles, for example, would have required two to three times as long to clear. Otherwise, facilities at IAD seem to be a notch above average for major US hubs, with clear signage, 45 minutes free wifi, many plugs for laptops, and the best duty free shop I've ever encountered at a US airport.


Houston George Bush Intercontinental Airport customer review :  7 January 2011 by J Rokiendala   (UK)

Customer Rating :  2/5

2 Star Rating   

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IAH used to be one of the more efficient immigration and customs clearance airports. Not anymore. Returning to the US from Costa Rica we had to clear in Houston before transferring to a flight to SFO. There were approximately 3000 people in line at immigration and only 16 inspection stations operational (there appeared to be around 50 inspection booths). People were queued up outside of the immigration hall into the terminal. No effort was made to prioritize clearing by transfer flight time. People were left to their own to shuffle their places in line to accommodate those transferring to other flights. The officials who monitored the queues were completely unhelpful and almost mocking of passengers' plights, arrogantly telling passengers to blame clearance delays on the airlines! The queue for US residents/citizens was 4 times the size of the queue for non-residents, but they refused to move inspectors over to the US resident/citizen queue to balance the load. Two hours and 10 minutes later we cleared immigration. The slowest clearance I have experienced in 30 years of travel at any airport in the world. Mercifully, our connecting flight was delayed for mechanical issues (although I felt bad for the passengers already on board). A brief chat with the gate agent (Continental) prior to boarding indicated that this is an ongoing problem. DHS refuses to put on any more than 27 inspectors. The airlines send DHS their plane loading plans in advance so they will know what the passenger volume will be and they do nothing. It costs passengers thousands of $$ every day to have to stay in hotels because of missed connections. It costs the airlines thousands of $$ every day to issue vouchers. Wouldn't it be a lot less expensive to put on 10 additional inspectors every day?


Houston George Bush Intercontinental Airport customer review :  24 August 2010 by C O'Neill   (UK)

Customer Rating :  4/5

4 Star Rating   

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I arrived here en-route to Mexico from Newark airport. Newark (you can see separate review) is about the worst airport I've ever been in. Houston on the other hand was rather nice. The signage in the airport was a little 'iffy' in places, but this was due to what appeared to be fairly minor work going on so was probably not a big issue. Apart from that it was easy to navigate. The staff were courteous although could have been a little warmer. The facilities were good and offered a range of well priced food and shops (a treat for an airport). At no time were queues excessive or slow. Immigration staff were courteous and efficient. Overall it was what a large modern airport should be.


Houston George Bush Intercontinental Airport customer review :  10 August 2010 by S Zaafran   (USA)

Customer Rating :  5/5

5 Star Rating   

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It's very convenient, and compared to other hub airports, a much better chance of not having your flight cancelled or delayed due to weather. For those who wait a long time to go through immigration, invest in the Global Entry Program, it's 100 dollars for 5 years. When I go through passport control, it never takes me more than 10 minutes, and you also go through an expedited line through customs. For star alliance passengers, United is moving in August 2010 to terminal C, which is the same terminal operated by Continental. Terminal C and E have plenty of places to eat at with the best being Pappadeux in Terminal E. If you want to avoid changing terminals, avoid riding continental express so you don't move from terminal B to E. The Presidents Club in terminal E is very nice with a separate family room. I find this airport to be much nicer than Atlanta, JFK, Newark, Chicago. I have never been to an airport that delivers your strollers faster than at this airport. Check In is very fast and seamless. The queue through security is not too bad as there are plenty of security agents.


Houston George Bush Intercontinental Airport customer review :  26 July 2010 by D Moore   (USA)

Customer Rating :  1/5

1 Star Rating   

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I have travelled to many countries and entered the States through many airports. I have never seen anything like the immigration line at this airport. We missed our flight because of the long line And had to stay at a hotel in Houston because later flights were booked . At least, once we go to the immigration officer, he was quite friendly and polite. Avoid this airport at all costs.


Houston George Bush Intercontinental Airport customer review :  3 July 2010 by Jeff Schmerker   (USA)

Customer Rating :  3/5

3 Star Rating   

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I use IAH frequently and have mixed feelings. It's major convenience is that sitting in south Texas it's unlikely to be affected by winter delays. It is also a cheap hub to fly through. OTOH, it's dreary, unnecessarily sprawling, the bathrooms are third world, and it always smells of mould.


Houston George Bush Intercontinental Airport customer review :  9 April 2010 by Jonathan Kelly   (UK)

Customer Rating :  2/5

2 Star Rating   

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Terrible airport in almost all respects. We were in transit from London to Mexico and, even with over 2hrs to spare, almost missed our connecting flight - how can a hub airport be quite so bad? Connection was less of a problem on return journey which left us looking for anything that might resemble half-decent catering or shopping - no chance.


Houston George Bush Intercontinental Airport customer review :  31 March 2010 by Bill Male   (Canada)

Customer Rating :  1/5

1 Star Rating   

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If you have any choice do not transit through this airport. Limited staff, endless queues (over two hours to clear the first stage), swaggering officials and ignorant support staff who seem to find amusement in the plight of passenger who are going to miss their flight. If I heard the statement "There is always another flight"ťonce, I heard it half a dozen times. No consideration for the inconvenience caused. The worst thing is the endless loop recording (that you cant ignore because of the high volume) informing all how much the immigration service is working to serve us. This is not an airport that I would consider travelling through again.


Houston George Bush Intercontinental Airport customer review :  30 March 2010 by A Abarca   (Costa Rica)

Customer Rating :  4/5

4 Star Rating   

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Expedited immigration, baggage and customs services. Convenient national and international connections facilities. Fair restaurants and shops available.


Houston George Bush Intercontinental Airport customer review :  29 March 2010 by M Letourneau   (USA)

Customer Rating :  3/5

3 Star Rating   

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We had a 2 hour layover coming in from Mexico. It was not enough time to clear immigration and customs. The worst part was with 20 minutes to flight time the officials seemed to want us to miss our flights. They thought it was funny that we were very anxious. My cousin told the official we had ten minutes to catch or flight and was immediately pulled out of line for an extra customs check, where she was held for 10 minutes before one of the 5 people not doing anything finally got around to searching her. As a result we missed of flight and had to spend the night in Houston. We were one of hundreds of people who missed their flights due to inefficiency. After we missed the flight we stood in line with all those people while one agent did all of the rebooking. We ended up going to departures and having a continental agent help us rebook for the next day. We just barely got on a flight. Had we stayed in the line down in customs I am confident we would have not gotten home the next day. We were told by many employees that this happens all the time.


Houston George Bush Intercontinental Airport customer review :  6 February 2010 by Steven Koenig   (Brazil)

Customer Rating :  4/5

4 Star Rating   

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A big, relatively modern airport. Facilities seem best in the terminals used by Continental, which dominates the airport. We arrived from Brazil and transited to a domestic flight (reverse on our return). Immigration and Customs were quick. This was before 6 am, and crowds were not big, but desks seem well-staffed. We spent most of our time in Continental's President's Club, and only a short time in the regular part of the terminal. Area for disembarking was quite crowded. Insufficient seating, though this was exacerbated by people taking up multiple seats with bags, by stretching out, etc. My wife returned to Brazil before me, and her flight was canceled so the airline gave her a room in the hotel inside the airport. Very luxurious, but very expensive (she was glad she wasn't paying), she said.


Houston George Bush Intercontinental Airport customer review :  1 February 2010 by Chris Allsup   (USA)

Customer Rating :  4/5

4 Star Rating   

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A wonderful airport, but with 5 terminals split among 18 airlines, including Continental, which uses 2 whole terminals for its flights alone (A & C), it can get a little hectic and is not what I would've expected. With Houston, I would've expected something better.


Houston George Bush Intercontinental Airport customer review :  23 January 2010 by T Neyrinckx   (Belgium)

Customer Rating :  2/5

2 Star Rating   

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Flew BA into Terminal D on a Sunday afternoon. My experience with Immigration was shameful after a 10.5hrs flight : took about 90min to clear and reach the luggage pick-up. And after collecting my luggage, another queue to check the customs form! Check-in for the return flight was a breeze. But seldom been in an intercontinental terminal with fewer choices of eating places : only one! And the "Lone Star Grille" served food one wouldn't even feed to his dog.


Houston George Bush Intercontinental Airport customer review :  20 January 2010 by Byron Scott   (USA)

Customer Rating :  5/5

5 Star Rating   

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ORD-IAH-BJX January 2010. Easy connection outbound. Although it's not clear from the airport web-site, the airport people-mover is inside security and the trains (at least in mid- afternoon) run frequently. It's not that easy to find, but once you do, it's quick to get to Terminal B. There's not a lot of seating there, but a decent mix of places to eat. Returning from Mexico, we landed at gate D-1 (regional jet gate). This was a very, very long walk to immigration. Fortunately, we landed just before the KL, LH, AF and BA, so lines weren't long. Then you go downstairs to customs and back upstairs to go through security again for connections. Surprisingly, TSA opened an additional line. I can imagine that line can get long, so it's possible it could be faster to exit customs and just re-enter security along with passengers boarding in Houston. It took about 30 minutes from arrival gate to departure gate, much of it walking. Overall, a good return to the US.


Houston George Bush Intercontinental Airport customer review :  17 December 2009 by J Lemon   (USA)

Customer Rating :  4/5

4 Star Rating   

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IAH is a major hub for Continental and therein lies a problem. CO still seems to think that a 30 minute domestic to domestic flight connecting time is acceptable. However, if one has to connect from the far reaches of Terminal E to Terminal A, 30 minutes is simply not enough time - especially if one is deplaning from the back section of coach in a full 767-400 or 757-300 in Terminal E. There is an above ground people mover (the "Terminal Link") which works quite well; however, it has not been extended yet all the way to Terminal A from the other terminals, although this section is currently under construction. Other than that, IAH is a large, modern facility that works failrly well and now offers improved shopping and restaurants. Pappadeaux's restaurant in Terminal E is probably the best and there is also an elegant new wine bar in Terminal C that serves food as well. If you are flying into IAH on an international flight, try to avoid arriving in the mid afternoon as most of the flights from Europe arrive at this time, which can lead to huge crowds and long wait times when clearing U.S. Customs.


Houston George Bush Intercontinental Airport customer review : 13 December 2009 by Cristiano Miro

Customer Rating : 5/5

5 Star Rating

Flew from Rio de Janeiro to IAH, on Continental's new nonstop on this route. I did connect to my final destination. I must say that, Houston's Intercontinental airport is a very large, impressive facility. High-ceilings with glass windows and plenty of natural light, giving the terminal an airy, spacious feeling. The airport is, indeed, a modern, functional structure, with courteous and professional immigration staff that seems to know what customer-service mean. I was in line for about 25 minutes, which is not bad for an airport this size. The layout is practical, the airport is clean, and with plenty of good choices for dining.


Houston George Bush Intercontinental Airport customer review : 16 October 2009 by R Pym

Customer Rating : 3/5

3 Star Rating

Flew KLM from terminal D. check in and security were first class very speedy with no queues at all. However have never been in a terminal with fewer choices of eating places. Went to Lone Star Grille only to find that the bar tender was unable to mix a margarita.


Houston George Bush Intercontinental Airport customer review : 13 October 2009 by Joyce Pieper

Customer Rating : 1/5

1 Star Rating

My experience at IAH Customs was deplorable. Took over 1˝ hours to clear customs because not enough staff on duty. The “helpful information” TV screen is in English Language only. Many traveling foreigners who do not speak English received no help filling out forms. One Asian couple tried to fill out forms correctly but to no avail and was repeatedly told to “try again” without any help. Shameful experience. And this all happened between the hours of 12:30am to 2:00am. We were the only flight in at that time. I can’t imagine what the Customs process is during the busy daytime hours.










 


 
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