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Phuket International Airport
5.2 out of 10  5.2 out of 10
36 reviews

 



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PHUKET INTERNATIONAL AIRPORT customer review :  16 August 2014 by A Jaan    (Singapore)

Rating : 8/10

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Recommended

Arrived at 2pm and queued for 10 minutes at immigration. Didn't have any luggage, and was out of the airport by 2.20pm. Departure was smooth. Had an early morning flight at 8.40am, so we arrived at 6.30am to find that the airport was already bustling and almost all shops and restaurants were open. The best food options are before immigration so arrive early if you need to eat something substantial. The staff, while not friendly, were professional.



PHUKET INTERNATIONAL AIRPORT customer review :  8 August 2014 by Frey Mansikkaniemi    (Hong Kong)

Rating : 1/10

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Recommended

Horrible experience. The departure procedure is a pain. No queue management and baggage security in the entrance door to the terminal. Chaos around the check in desks and just to top it all off security staff who are rude and disrespectful beyond belief. We had our baby's water bottle emptied in a demonstrative fashion in front of our eyes without explanations and in fact without any verbal communication whatsoever. Once in the air-side part of the terminal you find that all the real restaurants were actually before the security check. And that's after you have queued for 30 minutes in the slowest ever immigration queue. Arrogance and ignorance is the name of the game here.



PHUKET INTERNATIONAL AIRPORT customer review :  28 July 2014 by Alaine Lloyd    (Australia)

Rating : 0/10

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Recommended

Dreadful experience both on arrival and departure. Waited one and a half hours to be processed through immigration because we didn't want to pay the scam money to be processed quickly. On departure our bags were security checked 4 times, with same experience as Peter Yeoman, see his 19 August 2013 review. Two of the checks involved having our bags opened and searched through every single zip and pocket. They couldn't even tell us what they were looking for.



PHUKET INTERNATIONAL AIRPORT customer review :  21 July 2014 by L Steadman    (UK)

Rating : 0/10

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Recommended

We waited for over one and a half hours at immigration, whilst staff chatted to each other. It was taking between 3-4 mins for them to check each passport, at all of the exits except the end one, where if you paid 100 bahts it took 20-30 seconds. It certainly felt like it was deliberate just so you would pay, as many people were doing because they were so fed up with standing around.



PHUKET INTERNATIONAL AIRPORT customer review :  23 April 2014 by Sebastian Wool    (Singapore)

Rating : 0/10

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Recommended

Immigration departure just terrible. Immigration officer rude, yelling, hand gestures. Very disappointing for an official country rep and considering the good nature of the Thai people. Granted lots of people queuing up and the chaotic line management from security screening to immigration boots does not help, but I have never experienced such a disrespectful behavior of an official towards tourists and visitors. Simply unacceptable and reflects badly on the Thai immigration department.



PHUKET INTERNATIONAL AIRPORT customer review :  7 February 2014 by E Fitt    (UK)

Rating : 0/10

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Recommended

Immigration was just terrible. My partner went to the counter and the immigration officer indicated there was something wrong by sitting there using hand gestures to indicate the number 1 and 2. He did not speak a word to either of us and sat there pointing around. When we tried to ask him what was wrong he just flashed 2 fingers at us and refused to say a word. We then figured out after a while that we needed to show him our departure card as well as our arrival card. When I went forward to his desk he asked me 'what do you want?' in clear English. I was so surprised, he could speak English after all and secondly what a stupid question. I asked him if he had any spare departure cards and he told me to go away and find mine, repeatedly he refused to provide me with any or direct me to a place where I could get one. Luckily we did find our cards, when we brought him our departure cards he and his colleague talked and laughed between each other about our confused reactions to his rudeness right in front of us. As we tried to book a minicab to our hotel in the stalls outside the airport the girls behind the counter shouted at us as we decided to go with another company. Our first contact in Phuket and what a warm welcome to Phuket it was.



PHUKET INTERNATIONAL AIRPORT customer review :  2 January 2014 by C Ne    (Thailand)

Rating : 1/10

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Recommended

The new Phuket airport can't come soon enough with the poor and overcrowded existing facilities. But the biggest issue with the airport is the lack of willingness to tackle the taxis scam issue. Taxis are about 8-10 times the cost of Bangkok, and it is a really unpleasant experience dealing with them. The taxis claim to use a meter, but on numerous occasions then refuse to use the meter and quote a price for example of 600 baht to go 10 minutes down the road. The airport needs to make the pick up and drop off experience a lot easier and more friendly.



PHUKET INTERNATIONAL AIRPORT customer review :  17 October 2013 by Joss Green    (Australia)

Rating : 0/10

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Recommended

Worst airport experience. Rude immigration staff. No lounge available to non-members. Not allowed to take 2.25 ltr of alcohol to Australia, had to be 100mls. I hope never to come through this airport again.



PHUKET INTERNATIONAL AIRPORT customer review :  14 October 2013 by S Amaya    (Australia)

Rating : 4/10

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Recommended

Overall the airport is okay, immigration process quite quick in my case (I did not have to get a visa on arrival, otherwise it might be a chaotic experience. Airport itself quite disorganised, pretty basic facilities but good enough if you don't have to wait too long for your flight.



PHUKET INTERNATIONAL AIRPORT customer review :  19 August 2013 by Peter Yeoman    (UK)

Rating : 0/10

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Recommended

Probably the worst airport I have ever used. Arrival was not bad, but departure was a nightmare. Firstly, baggage is checked as we entered the airport, which means queuing outside in the heat. Once checked we made our way to the check in desk, only to find security staff wanted to check our bags a second time, why? No one could answer that. Check in was cramped to say the least with 2 planes checking in passengers at the same time, queues zigzagged all over the place. Once through the check in, then on to another security check of carry on baggage and person before before reaching immigration, which in comparison to the security checks is a doodle. Into food and drink hall where we found little choice and high prices. Finally, duty free. Ha, what a joke this is, staff at the liquor stores refused to sell us alcohol for our Australian bound flight even though our allowance is 2.25 litres each, it seems if they do the security staff that search baggage (yet again) between check in gate and the plane, confiscate it anyway. Another small example of left hand not knowing what right is doing. At first baggage check I declared I had a cigar lighter in my pocket, OK said the checker, if you only have one. At the final check before boarding it was confiscated. Absolutely ridiculous.



PHUKET INTERNATIONAL AIRPORT customer review :  14 August 2013 by D Reiziger    (Brunei)

Rating : 2/10

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Recommended

Overall, the airport is not unlike other low-cost airports in the region: a bit chaotic, but with some basic stores and amenities that allow you to pass the time without too much trouble. One point though is that the immigration staff were extremely unfriendly and arrogant upon both our arrival and departure, barking orders at us to hurry up and threatening us with fines if unable to do so (despite travelling with a 7-month-old and 2-year- old). An example doesn't confirm a rule, but in this case the fact that there were two examples suggests to me that perhaps there is a general problem with the immigration staff. Very unfortunate, as almost all other people we met during our stay in Phuket were very friendly and hospitable.



PHUKET INTERNATIONAL AIRPORT customer review :  25 July 2013 by Sirajul Islam    (UK)

Rating : 5/10

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Recommended

Overall wasn't that bad in both manners, I arrived from a late flight, the toilets in arrival weren't bad compared to some of the other airports I have been to and immigration was reasonably quick possibly due to it being a late flight and baggage was there as soon as I arrived there, and left before I knew it. Departure wasn't as bad as I thought, I would say reasonably efficient, could have been more fast food shops and slightly expensive as well, but toilets were reasonable and not bad except for the wait.



PHUKET INTERNATIONAL AIRPORT customer review :  15 July 2013 by Van Hiep Hoang    (Vietnam)

Rating : 0/10

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Recommended

We arrived here on June 28th and waited for our luggage which never came, somebody came up to us and asked whether we are international, yes, we had to go to next belt 100m away! Then our luggage partly did not arrive, but the lost and found personnel were very efficient. Outside the cabs are expensive and controlled by taxi cartel all over Phuket hence you have to pay more, the price is too high for Thailand.



PHUKET INTERNATIONAL AIRPORT customer review :  22 May 2013 by M Marshall    (Canada)

Rating : 0/10

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Recommended

Horrible airport-crowded, hardly any food/beverage choices, no free wifi, and way too small. Hope to never end up there again.



PHUKET INTERNATIONAL AIRPORT customer review :  3 April 2013 by Scott Inglis    (UK)

Rating : 0/10

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Recommended

A dreadfully poor airport not fit for purpose. Agree with a previous comment, tear it down and start again or build a new one! The terminal is grubby and very limited in it's basic facilities. Small and overcrowded, this airport does not create a good first impression of Phuket and when it comes to departures the queues start before you can even enter the terminal building.



PHUKET INTERNATIONAL AIRPORT customer review :  13 February 2012 by Brian Smith    (Japan)

Rating : 1/10

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Recommended

A dreadful airport! The check-in area swamped with people and chaotic. It's a very dirty, small and extremely overused airport. There are international flights and many domestic flights going in and out of this small terminal and somehow it works. I suppose the Thai Airways lounge was just fine, but the economy class area was similar to a bus station. I've used this airport before, around 5 years ago, and little has changed. They need to tear it down and start again, or at least segregate domestic and international flights and passengers, and add space.



PHUKET INTERNATIONAL AIRPORT customer review :  27 January 2012 by Glenn Barnes    (Hong Kong)

Rating : 7/10

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Recommended

On arrival, long lines for immigration, in fairness it was Chinese New Year holidays so lots of extra passengers to deal with but still only 60% of the immigration booths occupied. Once through immigration its quick to exit as your bags are already available, a bit of congestion caused by all the various taxi touts so finding your pre-booked transport takes a keen eye. On departure you have to put your bags through x-ray on entering the terminal. There are two so go for the furthest one as its less busy. Check-in as one may expect for a busy holiday airport, busy but well organised. After security there are a variety of shops, not to many dining options but good enough for an average wait. Duty free is very expensive though and seemed mostly to be Russian tourists who were buying - not many others.



PHUKET INTERNATIONAL AIRPORT customer review :  5 January 2012 by N Werner    (Switzerland)

Rating : 5/10

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Recommended

Arrived at 12pm and so did 3 other planes from Russia. This meant immigration lanes were very long and it took over an hour to clear immigration. Airport is very old and it clearly was not built for the 8 million passengers which pass through there. Luggage was already waiting and we where whisked off in our hotel car. Departure there is a long line to enter as you have to get your bags checked at the beginning before going to check-in. Check-in was efficient and security relaxed. There is not really much when you arrive in the departure area. Flight left on time and TG has the most convenient gates at the airport.



PHUKET INTERNATIONAL AIRPORT review :  20 June 2011 by Yusuf Kader   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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I used this airport in Apr 2011, it was being revamped and immigration was fast, we also got free starter packs with free airtime at the airport, once activated we could make calls to tell friends we were safe, for the airport size it was great using it.


PHUKET INTERNATIONAL AIRPORT review :  28 March 2011 by R Kuwertz   (USA)

Customer Rating :  3/5

3 Star Rating   

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Being a parent and traveller, I am all for safety and security in airports. However, it was taken to the extreme when going through the last security check near my gate in Phuket airport. Despite the fact that I had a 1 and 3 year old in tow, security confiscated my baby forks! Then, we are all served with actual adult silverware on the airplane, including forks! Where is the common sense? Okay, maybe it doesn't cost that much, but the principle of the matter should be addressed.


PHUKET INTERNATIONAL AIRPORT review : 12 April 2010 : by B Johnson

Customer Rating : 1/5

1 Star Rating

This airport is extremely basic. I have been here a number of times over the years and it has not improved at all. The food facilities are terrible and the shops are no better. The only reason you would spend time here is in the mandatory check-in before departure. I was unfortunate to experience a delayed flight when I arrived at the airport and we caught a taxi back over to the JW Marriott which is quite close (confirm flight departure before leaving your hotel) and enjoyed some nice drinks and they had some entertainment as well. Amazing they don't have better facilities given the number of people that use this airport.


PHUKET INTERNATIONAL AIRPORT review : 3 April 2010 : by Jean Louis Vergaert

Customer Rating : 3/5

3 Star Rating

Definitively a bad airport, not living up to the expectations and requirements of the millions of tourists coming to this tourist trap. But there is a little secret for the flights OUT of the country which will make you a VIP: the Priority Pass Club Lounge. If you are not member, you will fork out about THB 800, but totally worth it. You register BEFORE the customs, and they whisk you through the queues, you even sit down at a separate desk for the departure formalities, then the same charming hostess brings you to a very beautiful lounge with internet access, decent food and all drinks you need. Then, have a look at the crowds fighting for a seat.


PHUKET INTERNATIONAL AIRPORT review : 27 July 2009 : by J Young

Customer Rating : 2/5

2 Star Rating

Airport feels and looks old and tired. Not all of the shops were open, food options near the Gates 9-10 were very limited and the VAT refund office was closed (at 2pm on a Saturday!) Bags screened as you went inside the airport doors which meant you had to line up outside in the heat. Check in was smooth and immigration departure was smooth. Plenty of seats available but there werent too many departing flights either. It needs a bit of redevelopment to bring it up to scratch.


PHUKET INTERNATIONAL AIRPORT review : 31 December 2008 : by M Le Roux

Customer Rating : 3/5

3 Star Rating

This is a tiny place, it feels like being somewhere in the countryside. It's almost unbelievable that this place serves so many foreign passengers. The big advantage is of course that you don't have to walk very far, check-in and boarding gates are close to each other. The downside is that there is absolutely nothing to do here if you have a spare hour. There are 2 or 3 small souvenir shops and about as many places to eat. The decor is non-existent and looks a bit old, not the fanciest place you'll ever see. But they are efficient and things happened quickly because we had an early flight and it wasn't too busy. Just don't plan on wasting a few hours here, or to eat here for that matter.


PHUKET INTERNATIONAL AIRPORT review : 30 November 2008 : by J Williams

Customer Rating : 4/5

4 Star Rating

Phuket International Airport is to means like Singapore however I had no problems and I am just relieved they have an International Airport! At the end of the day its only an airport and you only spend a couple of hours there. I didn't get a chance to sit down as by the time we had something to eat and last minute souvenir shopping it was time to board the aircraft.


PHUKET INTERNATIONAL AIRPORT review : 30 April 2008 : by D Keam

Customer Rating : 2/5

2 Star Rating

Phuket "International" Airport is not really of international standard! Small, woefully short of seating and quite frankly, the departure area is very grotty and could do with a really, really good clean. I refused to use the toilets as the stench carried out into the surrounding area. The staff there were however very polite and did their jobs well (as do most Thai people). Surely it must be making plenty of money considering how popular the area is? Why isn't the management authority spending a bit of money to at least keep it clean? Phuket is a beautiful area and the airport does not reflect that.


Phuket International Airport by H Leong

6 April 2008   Customer Rating : 3 Star Rating

Pretty much average all round. Been to Phuket many times, and there have been negligible improvements made to the airport throughout the years. The terminal is usually very crowded and can feel cramped, and long lines at the check-in desks and customs are common; it is the second busiest airport in Thailand. There is a huge lack of seating around the departure lounge; I have almost never sat down waiting for a flight. Signs are okay, apart from some confusing ones; there was one where the sign indicating the location of a single gate had 2 arrows pointing in opposite directions. Staff are quite friendly, but all the procedures at the airport are inefficient, but at least the security checks at the entrance are nowhere near as long as some I have encountered elsewhere. Dining and shopping options seem decent, but again nothing special, as with the environment of the airport - rather dim, but fairly clean. Phuket Int'l Airport isn't horrible, but pretty much average in every respect. I hope that renovations are imminent, as a beach resort town as famous and popularly-visited as Phuket deserves an airport that is better than merely average.

Phuket International Airport by Ian Baker

12 March 2008   Customer Rating : 2 Star Rating

At end of February flew Bangkok Air into Phuket; taxi took maybe 30 minutes to pass through the toll gate to get out of airport. Too many cars, not enough gates. Need fast electronic system for regular users - taxis, buses etc. Later flew out to go to Bangkok . Very slow to get into airport via baggage screening, facility woefully inadequate for the number of passengers. Slow check-in too. Hard to find seat in departure lounge. Whole airport needs upgrade.

Phuket International Airport by Thomas Parker

25 February 2008   Customer Rating : 3 Star Rating

Departing on Thai domestic to Bangkok. Plane delayed 2 hours due to congestion at Immigration. Phuket immigration cannot cope at busy times especially when everyone tries to clear immigration at Phuket instead of Bangkok. I went down the domestic route as I thought I had 3 hours to clear immigration in Bangkok. Big mistake! I made it by the skin of my teeth onto my connection to Dubai but I know that many others didn't make their connections. Should Thai have held up a domestic flight because people were delayed clearing Immigration?? Be warned it could happen to you.

Phuket International Airport by Jacob Pfleger

28 April 2007   Customer Rating : 3 Star Rating

It was very interesting to note on a recent trip from Phuket that they do have the security at the front door for check-in. But some incredibly intelligent person who planned airport security obviously forgot about the staircase going from departures down to arrivals and that there is no screening point at the arrivals exit. So some potential "trouble maker" to say the least could easily smuggle a "weapon" or worse up to departures through the arrivals exit and then up the staircase into departures where the staircase is located past the initial security point. Very stupid planning.

Phuket International Airport by Steve Koenig

15 November 2006   Customer Rating : n/a

In the arrival area there are several different commercial hotel "services." We ended up at the Thai hotel association desk. Although we wanted to go to Karmala Beach, we had no reservations, and not a real good idea of where to stay. The association said they had few hotels at Karmala and, even though we said we wanted to avoid Patong, pushed a hotel they said was in a quiet area just north of Patong. Brochure looked nice. When we arrived by taxi, it turned out to be nothing like in the brochure photos. We went to a hotel we found in a the Rough Guide. Phoned the hotel association, which promised we could get our 1000 Baht deposit back when we returned to the airport for our departing flight. And they were true to their word. All of the services do, of course, push hotels from which they get fees. Caveat emptor.

Phuket International Airport by Neil Ramsay

19 October 2006

Arrived from Singapore with MI. Lines at immigration were minimal. Baggage was on the belt when we eventually arrived. Minimal interest from customs. Departure was just as easy but suggest a 2 hour minimum pre boarding arrival. Baggage security check at the door and plenty of check in desks. 500BHT international departure tax, then immigration which was painless if not disinterested. Then a personal security check which is very thorough. Watched with interest as a passenger got "caught" with a sharp object. You would think people would have learned by now. Anyway the staff was firm and polite and despite protestations the errant passenger was sent back to the check in to have his "object" put in the hold. Plenty of duty free shopping and places to eat. Extremely clean toilets. Minimal room in departure lounges although you are only there a few seconds as they call you for your flight from the main lounge. A nice airport

Phuket International Airport by Hugues Martel

26 March 2005

Phuket has a nice and well-equipped airport. The airport is clean. People are friendly. Food and drinks are available at very reasonable prices. Custom officers are very efficient. As the airport is quite small, walking distance from the check-in desks to the gates is very short. However the airport must get very crowded during the holidays season.

Phuket Int'l Airport by Barry Hackett

15 April 2004

Phuket airport is the epitomy of confusion. To catch a flight to Koh Samui, we had to queue outside the front door of the terminal onto the concourse to go through security checks. Poor signage meant we lined up for the wrong airline. It also seems odd that when you use the men's toilet, the door is open so you are in full view of every one in the arrivals hall. But with all its faults it is still a great place and the people are friendly, the food and drinks are good and reasonably priced and I would love to be passing through immigration right now for a couple of weeks stay in paradise.

Phuket Int'l Airport by Bryan Chao

8 October 2003

Phuket airport is a small airport with big plane arrivals. Arriving passengers and departing passengers could collide if there were no traffic control by gate agents since the departing passenger have to cross the hallway where the arriving are rushing to the baggage claims. It is certainly not a good layout.

Phuket Int'l Airport by Alan K Fong

2 October 2003

Airport is old and quite small with very little gates. The customs and immigration lines were horrendous. There were only four to five officers working at the counter - and when you get a jumbo jet with around 350-400 pax arriving be prepared for at least an hour to an hour and a half in line to get past customs. Once past customs, we picked up our luggage which had already been pulled off the belt because another flight was arriving! After that, we proceeded our way towards the money exchange bureau. There we encountered another long long line up of pax exchanging for baht currency (apparently the airport exchange bureau offers better rates compared to the local hotels). The line up was ok, but the problem was when it was our turn to get the exchange, the lady who worked there said she ran out of baht because of too many people exchanging!! This definietly was not a good way to start a holiday trip! The taxis outside the airport were mostly operated by private individuals with vans who gathered a group of people together and strapped their luggage on the top of the vans! Was a messy situation when you get around 500 ppl outside the taxi stand scrambling for a ride to their respective hotels! On our departure, we went upstairs to check-in and the counter agents were quite efficient. Like the airport in Bahrain (BAH) we had to check-in and then go to a separate counter to pay for the airport tax! The customs this time was a brisk and we were waiting at the boarding gate within 10 minutes of checking-in. There were no airport lounges in sight so nothing much to do.. The plane arrived an hour late so we walked around the duty free shops and did some last minute shopping. The toilets were clean and the shops consisted of some good bookstores and souvenirs and the Thai people were always friendly. If you plan to pass thru HKT be sure to get off the plane quick and line up first at the immigration otherwise, you're in for a nasty wait!









 


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