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Heraklion Airport
3.1 out of 10  3.1 out of 10
43 reviews

 



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HERAKLION AIRPORT customer review :  9 October 2014 by Iain Chapman    (UK)

Rating : 0/10

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Recommended

The airport is a dump and needs some money spending on it. The toilets are disgusting, smelly and no toilet paper. After security there was one cafe with 2 people servicing a huge long line of people. Other than the Duty Free shop, here was no other shops. You couldn't even buy a newspaper! It has very few screens showing your flights and you can hardly hear announcements. Awful place.



HERAKLION AIRPORT customer review :  1 October 2013 by P Harris    (UK)

Rating : 1/10

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Recommended

Departing from this airport approx. 19.00 hours Friday 27th September. Crowded, large queues, ridiculous method of booking in your luggage to be handed it back so you can take it to another queue to have it X-rayed. The staff seem unable to organise anything and end up arguing with each other. Making your way across the concourse is almost impossible with the queues reaching the back wall and totally blocking access. I really liked Crete but the departure experience would probably stop me visiting the country in the future. If the Airport is so busy they must be raking in the money but appear to have no interest in improving facilities. In conclusion it would appear that they are more interested in your money than your well-being. My son travelled on the same day but from Chania Airport and unbelievably his experience was even worse taking two and a half hours. Get your act together Crete we are not cattle we are your income.



HERAKLION AIRPORT customer review :  29 August 2013 by Michael Robinson    (UK)

Rating : 2/10

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Recommended

Frankly as a gateway to wonderful Crete it is so 1960's. it needs some investment in infrastructure. Checked in for a flight to LHR via Geneva, bag checked all the way but the check in clerk would not print me out a boarding pass for the Geneva/London sector. Reason, no idea, nor did the reason at swiss port desk, I can only assume bloody mindedness. I guess I should be thankful the bag was checked through all the way even if I wasn't! Check in and then queue again to drop the bag off is just a pain. The whole place is dreary and drab and the staff would clearly rather be elsewhere. I wanted a coffee, and the chap just looked at me continued to stack his shelf and made me wait. Athens airport by contrast is great, Heraklion one of the worst airports I have ever used (Cairo domestic the very worst). Do they realise that first and last impressions of a place are often what people take home with them as defining memory's. Come on Heraklion sort it out for the benefit of your own business. Remember, we have a choice.



HERAKLION AIRPORT customer review :  19 August 2013 by P Boom    (Norway)

Rating : 1/10

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Recommended

This airport was horrible! For some reason you have to stand in line for 1 hour while waiting to check-in. Then you have to squeeze through the queue to get to the other queue to deliver your bag to x-ray! Why on earth couldn't they just pass the luggage to x-ray themselves? This would free up space in the main hall. After two hours in line we finally got to the security area/pass control. Crete was nice, but because of this I will never travel to Crete again! They probably loose a lot of money because people don't have time to visit the tax free. I was ready to spend the rest of my euro's.



HERAKLION AIRPORT customer review :  5 July 2013 by H Gibbs    (Netherlands)

Rating : 0/10

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Recommended

Arriving at Heraklion on 16th June 2013 no problems, luggage arrived quickly. Did not use WC. Departure on 3rd July 2013 to Amsterdam (Transavia 872): Clock in the hall gave incorrect time, sleeping dog on the floor, cat strolling about. Toilets not very clean. As I was early, there were no long queues for check-in. I had to take my own suitcases to the security scanner. No long queue at the 2 cabin baggage scanners. The departure lounge: The announcements over the loudspeaker system was practically unintelligible. The ancient monitor (tube) with departure gate information was very dim and hard to read. When my gate number was finally announced, gate 2, arriving, there was a sign to Lypon on an old monitor with a tube. On the flatscreen monitor, nothing. On inquiring why this was I was told "They can't fix it". Other screens also gave wrong destinations at other gates. It was not possible to print my boarding card in advance when using this airport. The catering was acceptable, bottled water cost 50 cents and a baguette sandwich 5 Euro. Taxfree shop OK.



HERAKLION AIRPORT customer review :  13 February 2013 by Alexandre Borner    (Switzerland)

Rating : 5/10

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Recommended

I frequent this airport twice a year from and to Geneva or Zurich for holidays. The luggage delivery system is very long (I waited more than 1 hour) and the airport is not very clean (toilets). The staff do not speak English very well and the organisation of the departures area could be improved. However, once out of the building, you forget all that and are amazed of the wonders of the island. It has to be said that the duty free store on the first floor sells very good products at advantageous prices. Because of the fact it is a military airport, it is strictly prohibited to take photos outside.



HERAKLION AIRPORT customer review :  28 January 2013 by A Simpson    (UK)

Rating : 4/10

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Recommended

Returning to UK on Aug 7 2012. Checked in quickly, had to then go to a different queue and wait for about 15 minutes to drop our bags. Unexpectedly was queuing for 1 hour waiting to go airside as only 2 x-ray machines were available. When airside, there is no tannoy announcements to call passengers to gates, we had to keep running up and down the stairs to check the gate for our flight. We were the last passengers to board because of this poor system that is in place. Would rather fly to Chania then Heraklion in the future.



HERAKLION AIRPORT customer review :  21 November 2012 by L Watson    (UK)

Rating : 0/10

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Recommended

This airport is disgusting. After having a lovely holiday we arrived at least 4 hours before departure to come home, when we arrived there was no signs to point out as to where to check in, when we eventually found out, we had to queue outside for at least 40 mins. Shelter should be provided. As the line started to move, people pushing in, arguments between people, it was obvious the stress was taking its toll. Check in staff were rude and unhelpful. We had to sprint to the security area with another queue with staff working unbelievably slowly. By that time every one of us were stressed and panicking. We had 10 minutes to get to the gate. Only 2 x-ray machines were open for this huge queue. We eventually got to our flight on time after running to the gate. I will never return to this airport.



HERAKLION AIRPORT customer review :  5 September 2012 by K Rob    (Poland)

Rating : 1/10

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Recommended

The airport was terrifying. For departures you have to line up outside for a good 30 minutes and wait as they let you in slowly since there isn't enough space. After getting the luggage weighed and labelled you have to take it yourself to X-Ray. Then you go to the Passport and Security control which means another large queue of people and for the whole terminal there were only 2 little gates and 3 X-Rays available. Inside the departures after all the controls there are only 2 small old fashion screens. Whenever there was an announcement to be made or a plane delayed, the airport workers were running around and shouting to let the passengers know. There was 1 duty free shop which had a large variety of alcohol, tobacco but there was no water or any other drinks. Haven't ever seen a worse airport and the facilities.



HERAKLION AIRPORT customer review :  6 August 2012 by Mark Satherton    (UK)

Rating : 7/10

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Recommended

Inbound from Manchester was good about 40 mins from plane to road, most time at baggage carousel. Inbound, the queue for tags was 10-15 groups long, then queue for x-ray went for about 40-45 groups. Security area was cramped, considering the number of people who go through the airport, but acceptable. Screen that had all flights contradicted gate screen, and noise from nearby plane taking off was loud enough to cover my ears, after 50 group long boarding queue. All in all not a top-notch airport, but quite good.



HERAKLION AIRPORT customer review :  3 July 2012 by P Bearfield    (UK)

Rating : 2/10

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Recommended

One slow queue for check-in, another to take your own hold luggage through x-ray! Then queue again to get through passport control, and again for security. All this only to discover that the restaurant cannot be accessed from beyond security, and it only accepts cash! To add insult to injury the duty free shop sells goods at a significantly higher price than the tourist shops of Chania Old Town. Finally, the toilets are dirty with broken and/or missing seats. As a seasoned traveler I'm genuinely shocked to find an airport like this still exists in the developed world.



HERAKLION AIRPORT customer review :  15 February 2012 by F Bisaro    (France)

Rating : 8/10

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Recommended

On arrival I had no problems, the airport is not very big so you can't get lost, my suitcase came quickly on the baggage belt. Just enough time to go the toilets which are small, there were only 2 which is a little poor. On departure, I checked in online, I queued 15 mins to go through x-ray and get my boarding pass, no queue at security so it took only 5 mins. Departure lounge was not very big but enough space for all.



HERAKLION AIRPORT customer review :  1 December 2011 by S Vartanyan    (USA)

Rating : 3/10

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Recommended

The city is in dire need of a new airport or terminal. It is a so old and shows its age at every angle. I was fortunate enough to fly during off season, did not need to deal with the crowds, but even then, check-in opened up less than an hour before the flight. Toilets are dirty, smelly, with a claustrophobic feeling to the airport.



Heraklion Airport customer review :  22 October 2011 by J Bransby    (UK)

Rating : 1/10

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Heraklion Airport is appalling. Thank goodness we did not have hold luggage (we live out there) and that we checked in online as the queues were horrible! But, despite some other reviews on here the toilets look new and clean. On arrival from Bristol, we herded off the plane onto some awful cramped bus and driven at twice the speed of sound to the terminal which wasn't very comfortable as we had to stand up. On return to Heraklion (to fly to Bristol) it was worse. Our easyJet flight was called early, but we did not know about this, I just happened to go and look at the departure screen where it said in very small letters gate 6 (or something like that) but it didn't say boarding. We queued up, at the back, with another lady who same as us had paid for speedy boarding. One lady seemed to shout in Greek that speedy boarder's should come and stand by her at the front. She then tore up my boarding pass (no efficient cutter or anything) and then we were told to go and stand outside on the steps. 10 minutes later a bus came for the Gatwick passengers (whose flight was leaving 30 mins after ours!), and then finally 25 minutes later a bus came for us. Awful service at Heraklion! When we got onto the brand new easyJet plane to take us home (very pleased) we sat right at the front so very good legroom. Looking forward to flying into Chania with Monarch from Birmingham next year, as Chania is the much better airport!



Heraklion Airport customer review :  22 September 2011 by E Hill   (UK)

Customer Rating :  1/5

1 Star Rating   

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We had no problems with arrival flight from Manchester but departure was awful. There was insufficient seating, food queues were long with little selection and only 4 female toilets for whole terminal open and they were dirty with no soap, hand driers/towels. If this is what it's like in September I would hate to experience it in high season.


Heraklion Airport customer review :  29 August 2011 by A G Smith   (UK)

Customer Rating :  2/5

2 Star Rating   

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Upon arrival on an overnight flight from LHR the Immigration desks were un-manned. The airport police had to go and find the official. In the early hours of the morning it was all fairly painless as ours was the only flight arriving. On our return (afternoon) it looked a bit of mess. Very busy. Check-in with Aegean was quick and efficient. As they don't have lounge facilities at the airport I had booked the Goldair handling lounge. This is located before passport control and security, its location means its a bit of lottery as to when you leave to go through security Our boarding card had stickers for the Fast track lane - but there was no such line just the same scrum as everyone else. The lounge was pretty basic but offered a bit of calm in all the chaos. The toilets a walk away were disgusting. Airside the facilities were not that much better. This terminal is well past its sell by date and it shows it.


Heraklion Airport customer review :  16 August 2011 by Andreas Tell   (Sweden)

Customer Rating :  1/5

1 Star Rating   

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I was checking in for the Stockholm flight with Scandinavian Airlines. The airport was packed with too many flights at the same time. Check-in was ok but at Heraklion you have to take your already checked in luggage to a screening point. It was chaotic with 2 people trying to keep order and 4 full planes dropping their luggage.


HERAKLION AIRPORT customer review :  1 July 2011 by L Hayes   (UK)

Customer Rating :  3/5

3 Star Rating   

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Have been travelling through HER airport last 5 yrs (twice yearly), present day experience is unrecognizable from the eighties, with major improvements to space, refreshments, cleanliness and aircon. Only a couple of years ago I was able to carry a large wrapped package in the hold, though more recently excess weight has been charged for. It is all a bit 'Greek' at Heraklion, but well would one expect anything else, yes as another review has remarked. The departure lounge does leave a little to be desired still but even there, gone are the lines of furtive secret smokers on the upper landing on route to the duty free area, now there are also notices abound proclaiming that sleeping on the hall floor is now prohibited. The mens loo door in the arrivals/baggage reclaim hall still hangs stubbornly open, revealing its occupants in various states of undress. Long flight delays and gate changes seems to go on plaguing HER, along with the seeming lack of wi-fi even though it is flagged.


HERAKLION AIRPORT customer review :  9 October 2009 by M Flatscher   (Austria)

Customer Rating :  2/5

2 Star Rating   

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Heraklion Airport is definitely showing its age and a bit dirty. The ground staff is pretty slow. We had to wait for nearly one hour to get our bags! We returned on October 5th and once again the airport seemed to be pretty chaotic. At check-in counters your bags are weighed and labelled but you have to carry your luggage to a bag drop-off counter yourself, which was quite confusing. Security controls quick and professional - no complaints about that. But the departure area is very small and narrow for an airport of this importance. All in all I am not very impressed with this airport. They get their job done, but its quite chaotic.


HERAKLION AIRPORT customer review : 9 October 2009 by G Robins

Customer Rating : 1/5

1 Star Rating

We arrived in time at Heraklion airport to fly back to Norwich. First of all the check-in desks were late opening and we had to queue for 30 mins. After checking-in we had to take our cases for scanning and then queue for Passport Control. We queued at Passport Control for 45 minutes and hardly moved. There were about 50 people waiting at this time. We were aware that one security person was letting a few people through at a time - we were also aware that people were getting through quicker by pushing in from the left and centre and were allowed through, the authorities thus ignoring the proper queue. It was so hot and people in the proper queue were getting frustrated at being ignored. The officers on the "other side" of the barrier thought it was a huge joke and didn't hide their amusement at our frustrations. We queued for over an hour and a half before a Thomas Cook rep took control of the situation and when we finally got through we looked back across the concourse and there must have been well in excess of 400 people waiting to get through Passport Control for various flights. The annoying thing was that being EU Nationals the security officer didn't even want to look at our passports as we were English! We have never experienced such disorganisation at an airport before - never again!


HERAKLION AIRPORT customer review : 22 September 2009 by Lisa Evans-Kalaitzi

Customer Rating : 2/5

2 Star Rating

Heraklion airport has been a busy international airport for over 25 years and apart from increasing in size it has not been updated at all. It is expensive, the hire car parks are almost impossible to find unless you have been given strict instruction and dangerously situated across a busy road. The rest rooms have not been updated in over 25 years when I was a rep for a UK holiday company, making the job of the hygiene staff difficult and often quite impossible. It is very disappointing when one realises how many people pass through its doors annually leaving large amounts of money not to even install new toilets that flush!! Is that too much to ask in the 21st century? However, I have to give credit to the check in staff, even under huge pressure and a sea of people, they are quite efficient. As a hotelier on the island I hear comments about the two airports and neither are flattering. Food for thought for the powers to be maybe?


HERAKLION AIRPORT customer review : 10 September 2009 by A Boehm

Customer Rating : 1/5

1 Star Rating

Heraklion is the worst airport I have been to! Arrival was ok, luggage belts a mess, but finally we got our things. Departure was the horror! Besides the temperature, the airport was packed with people with literally not a centimeter space between each other and their luggage to walk trough. To get from one counter to the other we had to leave the airport building at one exit to enter it at another! There were no proper signs, nobody to ask! Finally other passengers told us where the x-ray for the luggage is. That's a scandal, I am sorry! A passenger has really to queue 4 times minimum until reaching the plane. First you queue at the check in (if you are lucky: in the building), then you queue at the x-ray (so you finally have found it and could get rid of your bags), then you queue at the passport control and then you queue at the security check. Then you reach a completely overcrowded waiting area with one duty free (where we bought some wine and oil and the cashier graciously handed us a plastic bag - not even thinking about making any extra effort to put the goods into the bag - I had to do it on my own - that's real service congratulations). We found two really friendly people helping us, the rest was either arrogant, bored, annoyed or overstrained. This airport is a service desert! Crete was nice but our holiday mood was gone that moment entering this airport. Improving this fully underdimensioned airport would cost a fortune - true, but I don't see any will for change at all reading the comments dating back to 2004. There is not enough space for everything, but clear and correct signs are not expensive. More and competent personnel should also be no miracle to find as so many are working in the tourism industry.


HERAKLION AIRPORT customer review : 8 June 2009 : by Colin Bushell

Customer Rating : 1/5

1 Star Rating

Had no problems at all with arrivals baggage came quickly, However departure was a disaster. We had my partners parents with us who are both in there eighties. Check in was bad enough but it then took 2.5 hours to get through security control. The main system keeps calling your flight but there were a couple of hundred people in front of you trying to get through passport controls. We managed to find seats for my partners parents thanks to the kindness of other passengers. This is the worst airport we have ever flown from which is a shame because Crete is lovely. Would not return until they sort it out


HERAKLION AIRPORT customer review : 16 May 2009 : by John Wadley

Customer Rating : 3/5

3 Star Rating

Having read other reviews on Heraklion Airport, it was with some worry that we approached the arrivals area. No need to worry at all - the luggage arrived quickly and on the belt designated. Departure went smoothly a week later but the public address system is not efficient or loud enough to be helpful.


HERAKLION AIRPORT customer review : 5 March 2009 : by E Ross

Customer Rating : 1/5

1 Star Rating

Arriving from London our luggage did not arrive at the carousel but was in another hall on the wrong belt. Departure was bedlam - no order, queues going all over the place and security a joke. Chania airport is far more pleasant but has less flights to and from the UK. The fairly new Athens Airport is (in my experience) excellent. Why can the Greeks not improve Heraklion which is used as a gateway into the truly wonderful island of Crete.


HERAKLION AIRPORT customer review : 30 November 2008 : by N Wells-West

Customer Rating : 1/5

1 Star Rating

Without a doubt the worst airport I have been to. Once through security (which is a bit of a joke given the number of people all jostling to get through), you come out into what can only be described as a huge bus terminal-style waiting room. There is one, yes ONE departures screen way up high and absolutely NO airport staff available to answer questions if your flight is not shown. The facilities are dirty and food and drink is unbelievably expensive. I went into the gents and then turned around and walked out again, deciding to 'hold it' until we got on the plane. Crete is a wonderful holiday destination but Heraklion airport really lets it down. It is the pits.


HERAKLION AIRPORT customer review : 21 October 2008 : by G Griffin

Customer Rating : 1/5

1 Star Rating

On arrival the carousel has luggage from several flights it's a free for all. Heraklion is the dirtiest airport I have been to - toilets are horrid and smelly, cafe is alongside the smoking area so nicotine is in abundance with your snack! Going home you queue to check in your luggage and get boarding passes, you then have to queue again in another area with your suitcase and put it through the x-ray security after that they finally take the hold luggage off you. Then you have to queue again in another area to go through security with your hand luggage and go through passport control. Crete is a beautiful island but Heraklion airport is something else it desperately needs replacing with something 21st century. I felt sorry for the aged and disabled trying to get through this dire airport.


HERAKLION AIRPORT customer review : 18 September 2008 : by David Himan

Customer Rating : 2/5

2 Star Rating

It is more user friendly when arriving/departing on internal flights - travel off season and the airport is a dream! The restaurant if very overpriced and the food is poor. If you have the misfortune to get delayed in the 'package' departure hall, you can pass away the odd hour watching people negotiate the bottom step coming down from the duty free! Interesting to note, that if you look like a rep (carry a clip board and where a name badge) you get 20% discount at the cafe bar!


HERAKLION AIRPORT customer review : 5 September 2008 : by C Joshua

Customer Rating : 1/5

1 Star Rating

Horrible airport. Arrival was OK, we did not wait too long for baggage claim. Departure was just a nightmare. Queuing all over the airport in lines you could not identify, counters used by staff that was unable to speak a single word English or German (flight went to CGN) and had to use a travel assistant to translate everything we said. Airport was horribly overcrowded. There was no space, not a centimeter left. After we thought our baggage was checked in we were told to take it back, go to another counter and have it x-rayed there. This never happened to me before and I have been flying quite frequently in my life. What a stupid organization. People around you were quite rushy. The security check is just a joke. I left all my jewelry and belt on, had liquids in my bag but they just did not care. No one was interested, we could have easily taken anything into security area. The "gates" are funny, too. It is unbelievable how easily people manage to get out (for a walk?!) on the runway, they probably search for their airplanes themselves. Flight was delayed, we were not informed. There were two monitors in the whole hall, one suddenly went out of order. The hall was overcrowded, no place to sit, very uncomfortable light, no facilities to go to except for a duty free shop and a sandwich store, and there was just not a single person feeling responsible for telling us something about our flight. It was not even orally announced delayed when it would have been time for boarding already. The staff controlling the tickets and letting the people walk outside the terminal to the planes seemed extremely swamped, several planes were delayed by many hours, there was one flight that had a delay of far more than ten hours. They were just unable (or unwillling?) to control who went outside the building. Most of the time, staff was busy giving final calls for noshow passengers calling them again, and again... and again. Up to ten times. TAfter all this chaos we found it quite surprising our baggage arrived with us in CGN, we did not really expect them to manage this in HER.


HERAKLION AIRPORT customer review : 26 July 2008 : by P Scholey

Customer Rating : 1/5

1 Star Rating

Worst airport I've seen in Europe. Cramped, badly designed, half the size it needs to be for the number of departing passengers. Smoky, to boot (airport staff standing next to the food counter checkout, smoking).


HERAKLION AIRPORT customer review : 3 July 2008 : by D Matravers

Customer Rating : 1/5

1 Star Rating

Worst airport I have ever used. Arrival not too bad, except waiting ages for luggage to come through. Departures, however, are your worst nightmare. If there are several flights leaving at close intervals, the airport becomes clogged. You have to queue outside. We were out there for over an hour. Luggage has to be checked in, then taken off the scales and taken to a scanner. In Departures you will be lucky to get a seat. There is one cafe, and that has people smoking at the end where you get your sugar, etc. There is one monitor for flight info. It is so small that if ten people stand in front of it, you can't read the information. Really dreadful airport, it must be due for an upgrade soon, and a big one at that.


HERAKLION AIRPORT customer review : 29 April 2008 : by Alex Jansen

Customer Rating : 1/5

1 Star Rating

Crete is a great destination but Heraklion airport is pretty worthless. Arrival was quite straightforward, even though there was no info on which carousel our luggage would appear. Departure was horrible though: first of all two chaotic queues were formed in front of one check-in desk. After some minutes the checking-in was moved to other desks! As you can imagine this involved a lot of pushing - I do expect airport staff to manage such situations more efficiently. Staff worked very slow. We finally got our boarding card but after this everybody had to move their luggage to the one scanner that was working, at the other side of the departures hall. Again chaotic queuing and pushing. After this another queue for the security check - the whole ordeal took more than an hour. Facilities in the departure lounge are extremely limited, just one very small shop and 2 bars. We went through this airport in low season (April). I guess it will be complete hell during the summer months.


Heraklion Airport review by L Cadwallader

29 October 2007   Customer Rating : 4 Star Rating

We must have passed through Heraklion airport at much the same time as your previous correspondent, but our experience was much easier - perhaps things were quieter because of our late evening flights. We last used Heraklion 6 years ago and remembered little apart from the crowding - until we read the reference about the entertainment value of the bottom step from the duty free, as we'd been entertained, too! Obviously Heraklion has been redeveloped since then because there's much more space and no longer an irregular bottom step from the duty free. On arrival, we, too, did have a long wait for our bags and I would agree that it was not easy to find which carousel was to be used. While I waited for the suitcase, my wife went through to process our car rental pick-up and had it all sorted long before our bag came through. Leaving from Heraklion was far easier than departures we've had from other Greek airports. BA check-in opened early so that only took us about 10 minutes, there was no queue at all for the separate baggage drop and there was plenty of seating in the pre-security departure area. We didn't even have to queue to go through security, either time (more of that later!), though we're not sure how searching security actually was, as the visible screen didn't seem to recive much attention. Lots of space in the departure lounge and much cleaning going on. We didn't try to buy anything, as we tend to avoid airport food anyway, so I can't comment on price or quality. The only problem that arose was when our flight was called - we were in the wrong depature lounge! We had to go back through security, right through the check-in area, through more security, to find Gate 1 at the other end of the terminal building. We don't think we missed any signs or information, but most other passengers for the flight seemed to be in the right place, so we assume that it is something to do with "Schengen" which is a mystery to us who are more used to shorter journeys with low-cost airlines. By the time we reached the gate, the buses to the plane were being loaded, but we weren't the last by any means so perhaps we weren't the only ones in the wrong place. Otherwise the "new" Heraklion came as quite a pleasant surprise.... though we did miss the entertainment of that bottom step! Score: 4

Heraklion Airport review by Tom Maule

28 October 2007   Customer Rating : 1 Star Rating

This has to be one of the worst airports in Europe! On arrival passport control was very quick, but that was the end of any efficiency. After a wait of about 15 mins, the monitors (which are badly positioned), showed the carousel for my BA flight. However, after another 15mins - still no baggage and it was only when another passenger went into the other baggage area did we find all baggage delvered on another belt. Departure was equally chaotic as check in staff took forever to get themselves organised. When you eventually check in you have to take your bags back and stand in another line for security checks. Heraklion always seems busy and it is difficult to know which line is for what check in desk or security point and there are no staff around to organise anything. As it was a BA flight to the UK the extra schengen gates are used - this was the only flight so that part was quick and the lounge comfortable because of low numbers. Buses to the aircraft again - for about 50 feet. Catering is poor with little choice - weak coffee and stale cheese pies!

Heraklion Airport review by Allan Thomson

4 July 2007   Customer Rating : 3 Star Rating

I've passed through between 20 & 30 times now (always in summer), so I feel able to comment. Be prepared - arrivals are hot and sweaty, you'll have a very short bus journey to the terminal, and you should get through passport control fairly quickly. The luggage reclaim is something else! Information can be hard to come by, but things do seem to be improving (unless several holiday flights arrive at the same time!). Departure involves long queues often starting outside the teminal, efficient security checks, and a packed, hot and usually uncomfortable departure "lounge". Our flight was once a couple of hours late, and we were offered complimentary soft drinks - either Coke or Fanta. I requested water - but that wasn't allowed! Toilets can be very clean or disgusting - blame the tourists. If the gents toilets are out of action - just use the ladies! But Crete is worth this minor inconvenience!

Heraklion Airport review by Colin Seeney

20 November 2006   Customer Rating : n/a

A really terrible airport. Visited in August 2006, perhaps the Schengen terminal was better but I doubt it. On arrival the baggage hall was chaos with poor signage and clearly no capacity for the number of flights arriving. It took over an hour from arrival in the baggage hall for us to leave with our bags and it was packed with nowhere to sit down and elbow room only at the carousels to see your bags. Even though most people seemed to be at the wrong carousel because of the poor information. The return flight was no better. If you were travelling independently there is almost no way you could work out which desk to check in at, with huge snaking queues managed by the travel operators. There were no worthwhile facilities before the 'security check'. The friend I went with has metal pins in his body and triggers the metal scanner you walk through. The red light flashed and a bell rang but he was waved through without a search. This was just after the liquid bomb threat in the UK. When you got to the waiting area by the gates it was no better. The seating area was full with people even sitting on stairs. We waited upstairs near the duty free. The departure boards were not visible so when, unbelievably, our flight was called 45 minutes early you didn't know and were treated like a drunkard who had stayed too long in the bar (if there is one). Overall Crete is a great holiday destination but Iraklion Airport should be avoided if possible.

Heraklion Airport review by K Thomas

3 August 2006

It may not be the most modern airport in the world, but the staff are friendly and it allows us to get from A to B. Every time I visit, I am glad they do not weigh the bags to charge ludicrous amounts for excess baggage which does happen at most other airports. I am extremely suprised to hear about personal belongings being stolen as the Cretan people are very honest, however, Mr Olden (above) did say his wife was silly to put an expensive item in the case. Personal items can be stolen from any airport, including those in the UK! You may be please to hear that they are currently building another airport further to the South East coast although the road links will not be as good as we have now become accustomed to in Crete, although I have no idea when it will be completed. It seems such a shame to moan about an airport, which in reality, we spend very little time in, when we could be looking forward to/reminiscing about our holiday in beautify Crete.

Heraklion Airport review by Alison Thornhill

29 August 2005

I love Crete but hate Heraklion Airport. Departure lounge very small and very crowded. The steps from the duty free shop provide people sitting at the side with endless amounts of fun as each year I have been I never remember that the last step is deeper than the others. When we go back in September I am waiting until the last minute to go through to the gates and will stop on the otherside after check in and keep an eye on the departure board.

Heraklion Airport review by Nik Xomik

17 August 2005

Flew in and out in the last week of July and the first week in August. My first impression was how small and confusing. You get on a bus from the plane to go 20m to some steps into the luggage hall. Waited no more than usual. Plenty of trolleys. Although after midnight has passport examined quite detailed. Outside was very confusing as you exit into the car park full of coaches. Going back to the UK was OK. Arrive early as all luggage is x-ray'd before checking in. We made a mistake and went in the intra-schengan lounge (gates 1-6) rather than the extra (gates 7+). This proved quite a find as it was very quite and the duty free shop was very empty. Only found out the mistake when they asked us to go to gate 10. The other lounge was very busy and noisy. Most staff we met at the airport spoke English. Not the best airport but better than Heathrow on a strike day!!

Heraklion Airport review by Neil Baldwin

25 January 2005

Been to Heraklion twice. Going to Crete again this year as I love it. Heraklion airport may not have the nice things we are used to in UK airports but even though it can be crowded etc, I got on with it. Queuing outside in the sun beat waiting in a cold Newcastle departure lounge.

Heraklion Airport review by Joanne Payne

1 November 2004

Crowded beyond belief, no departure lounge apart from the terminal itself and the rudest people I have ever met. Our luggage was damaged to the point where it is not secure enough to use again and the food pricing was expensive as well as the fact that they advertise different products to that they sell - I'm a vegetarian and bought what was advertised as a vegetarian pizza only to find a thick slice of ham in it. Awful place.








 


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