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Hanoi Airport
5.7 out of 10  5.7 out of 10
39 reviews



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Hanoi Noi Bai Airport customer review :  28 January 2014 by P Lidgett    (Australia)

Rating : 1/10

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Recommended

Was very hot and stuffy inside, even though it was a cool day and the staff weren't particularly helpful. I had to put up with looks of disdain from some of the shop assistants when I went to interrupt their lazing to ask about products. There's nowhere to change money once you're through customs, none of the VAT reimbursement points seemed to be manned and there was a smell of urine where my gate was. Most infuriatingly, I was assured that I could take my duty free Chivas Regal through an international transfer and then had it confiscated by a man at Singapore airport who implied I should know better. Not a place I'd recommend at all.



Hanoi Noi Bai Airport customer review :  13 January 2014 by Van Hiep Hoang    (Vietnam)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Most basic facilities are available but without free Wi-Fi, waiting area for international departure lacks chairs so when it comes to busy hours, many people might have to stand or just sit on floors. Despite of these, I found that this airport is a good airport in general with friendly and helpful staffs. Terminal 2 is in progress and hopefully this will bring improvements for their service soon. The security is very funny, I checked in 2 water guns in plastic for our kids and they ask me to take it out even that they are clearly make of plastic and are checked in, ridiculous.



Hanoi Noi Bai Airport customer review :  8 January 2014 by D Caudwell    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Why passengers have to line up to pass their hand luggage through x-ray machines again after they've landed and passed through immigration prior to being able to pick up the rest of their baggage on the carousels escapes me and is something I'd never seen before. The terminal itself looks dated and on departure the staff aren't the most professional or polite in the world. Once you pass through security your options are very limited so bring a good book and don't expect wifi. My flight's gate number changed as well without announcement, which caught a few people off guard.



Hanoi Noi Bai Airport customer review :  17 December 2013 by Jennifer Ussery    (USA)

Rating : 0/10

Queuing

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Facilities

Recommended

This is the worst airport I have ever seen. Staff treat customers with no respect. Staff have no knowledge and no idea about professionalism. I don't understand why after several complaints, the management have never done anything to improve. The Airport creates the first impression of the country.



Hanoi Noi Bai Airport customer review :  12 December 2013 by D Hesse    (USA)

Rating : 0/10

Queuing

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Facilities

Recommended

This place is old, dirty and horribly disorganized. Those are its best features. Employees are universally surly, incompetent and disinterested. The queues turn into messy scrums, with attendants opening random areas for entrance with utter disregard to who managed to get in line first. The first class line is not much better. Customer service is a foreign concept, and the "help desk", when manned, is no help at all, with personnel keen on ignoring you. Immigration is unreasonably and unnecessarily slow. Bag claim has no signage to direct you to the proper belt to retrieve your luggage. Cabbies at the airport are like hyenas and charge 2x more than the going rate. Unfortunately, I live here part of the year and have no choice but to use this airport. I fear the new facilities being built will be no better since they will be staffed with the same clueless employees as Noi Bai. Given the facilities in Singapore, Bangkok, KL etc., this place should be an embarrassment to those in charge. But it isn't. They've got you and they know it.



Hanoi Noi Bai Airport customer review :  11 June 2013 by E Kang    (South Korea)

Rating : 1/10

Queuing

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Facilities

Recommended

Horrible airport. I used the lounge during the layover. This airport is so small, more like a bus terminal. Facilities are old and shabby, and most staff don't really speak/understand English.



Hanoi Noi Bai Airport customer review :  10 June 2013 by Martinus R Suryanto    (Indonesia)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from KUL on May 30 and returned back on June 4. A quite old airport with only one terminal that serves both domestic and international flights. Most basic facilities are available but without free Wi-Fi, waiting area for international departure lacks chairs so when it comes to busy hours, many people might have to stand or just sit on floors. Despite of these, I found that this airport is a good airport in general with friendly and helpful staffs. Terminal 2 is in progress and hopefully this will bring improvements for their service.



Hanoi Noi Bai Airport customer review :  12 March 2013 by M Kemp    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from HKG on Jan 30th and departed for Danang on Feb 1st. Noi Bai is an old airport with poor facilities. Immigration on arrival was extremely slow and despite relatively few arrivals at the time, took us over an hour and a half. Domestic departures is poorly organised but generally quick, the real problem is the departure lounge for domestic flights - extremely poor facilities and no wifi, the 3 shops sell the same poor quality tourist tat and Vietnamese sweets. 2 coffee bars but very poor quality food. No lounge access unless you fly business (flying blue status only valid for int'l flights). They are constructing a new terminal, this can't happen fast enough.



Hanoi Noi Bai Airport customer review :  19 February 2013 by J Scott    (Vietnam)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Horrific experience during Tet. It seems that the airport management did not make any attempt to deal with the extra amount of visitors during this busy season. Domestic departures are a joke. They run 3 security gates, but for the economy class passengers there they only open 2, the third is reserved for business class and 'priority' passengers. As a result the queues are so big that there is no way that the departures hall can cope - especially with no effort to organise a queue, instead allowing passengers into a free-for-all scrum. Given that possibly 10% of passengers are business class or 'priority' this flaw in security gate allocations mean that 90& of passengers are squeezed into only 66% of the gates. If there was the slightest bit of common sense among the security staff then they would filter economy class passengers through the business/priority gate to ease the strain on the overly-busy economy gates. It makes no sense for a third of the security gates (and therefore a third of the security staff) to stand there doing nothing whilst the other two gates are bursting at the seams. Even when passengers who were rushing for their flights were allowed through, they were forced to jump the queue of the gate relevant to their ticket, therefore skipping the economy class queue. I would suggest a through review of security procedures, especially considering the staff were more confused by my Vietnamese residence card (which is helpfully translated into Vietnamese) than my English passport - something I would have hoped to speed up the process! The departures hall is bearable, with just about enough seats. Thankfully the domestic terminal is moderately priced for food and drink if you are a foreign/expat traveller, but I suspect on the expensive side for local travellers.



Hanoi Noi Bai Airport customer review :  30 January 2013 by Van Hiep Hoang    (Vietnam)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This airport is not bad but needs some improvement. The advantage is that it is small hence you find everything easily. The immigration is chaotic and unfriendly. The best thing is the short distance to everything as it is a small airport.



Hanoi Noi Bai Airport customer review :  7 November 2012 by T K Hill    (Vietnam)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Quite bad. I actually liked it better back in 1999 before it was modernized. Main waiting area does not have enough seating, shop owners are avaricious and the acoustics are terrible. While the toilets are not as foul as those I encountered in China, they are a close second.



Hanoi Noi Bai Airport customer review :  26 June 2012 by D Neumeyer    (USA)

Rating : 7/10

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Cleanliness

Facilities

Recommended

I had a great time while visiting Hanoi, but got scammed at the airport gift shops. All prices are in USD, but when I paid by credit card they said they could only run it in Dong. I said that was fine. When I got the receipt I had been charge twice as much as I should have. I bought 24.00 US dollars of gifts, but the credit card transaction went through at 845,000. (which converted to $39.00). When I confronted the salesperson about the transaction she had no answer and pretended like she didn't know what I was talking about. No one in the airport could speak English well enough for me to talk to. Then my flight was boarding so I couldn't do anything about it.



Hanoi Noi Bai Airport customer review :  18 April 2012 by Farouk Mogheth    (Thailand)

Rating : 7/10

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Cleanliness

Facilities

Recommended

Transit from Bangkok and onwards to Seoul, Korea. A small airport with architecture from the olden days. Functional though. Arrivals and transit done in 10 minutes. Staff helpful and quick. There were 3 other flights, so the whole waiting area was filled up with not enough seats. Lots of shops selling either luxurious items or tourist bits and a couple of cafes as well. All in all an ok airport that would not handle larger crowds. One big minus for not having wifi, which I consider today as basic courtesy for travellers.



Hanoi Noi Bai Airport customer review :  27 March 2012 by S Bullas    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Arrivals - there was the usual wait for visas, then chaos outside. Departures was horrendous: there are cafes, shops etc. It was probably more chaotic as Vietnam airlines system had gone down so everyone was kept waiting, then a mad dash to security etc. It was one of the most chaotic airports I have been to, with people everywhere and generally just a total mess!



Hanoi Noi Bai Airport customer review :  28 December 2011 by Y Ren    (Australia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Hanoi airport has changed a lot from 10 years ago. Small functional airport with some new facilities. check in staff, immigration and security staff are friendlier than Ho Chi Minh City airport. Shops and restaurants are open late, not designed for morning flights (8,45 am). Prices are pretty expensive (5 USD for a coffee). It is still a tiny airport comparing with most of the airports in the region. There is no public wifi. Toilets are small and relatively clean. There are enough seats at second floor particular for morning flights. Immigration and security check are fast. Boarding process are smooth and efficient.



Hanoi Noi Bai Airport customer review :  21 July 2011 by Farouk Mogheth   (Thailand)

Customer Rating :  4/5

4 Star Rating   

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A quick weekend getaway BKK-HAN-BKK. Both arrival and departure were hassle free as I only had a carry on. Arrival was through an air bridge and passport control was quickly cleared. Ample ways to connect to the city, taxi fares compare to BKK is a bit steep if you consider the distance but its not a rip off. Many taxi drivers trying to tout you at arrivals but it is better to go to the official stand. Departure was hassle free as I checked in online so managed to bypass Air Asia's long lines. Cafes on 1st floor are OK but the product quality is very poor. Duty free or shopping at airport is full of tourist trinkets so not so interesting. Efficient airport but I flew in the morning so I gather it was not the rush hour.


Hanoi Noi Bai Airport customer review :  19 December 2010 by A Devron   (Netherlands)

Customer Rating :  1/5

1 Star Rating   

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In the Terminal we had to wait 20-25 mins for our visa on arrival before proceeding to immigration and customs both were efficient. The departure a week later, really a terrible experience, we checked in and look for some restaurant, not really a good choice before security. So we thought we look after security, However after security (which let me pass with a liter bottle of water filled), there was nothing - only tourist shops that sold of all thing cookies, nothing from Vietnam. The terminal was filled with smoke, terminal was really disgusting. People were unfriendly (security/shop seller). Also no decent place to sit, also no shops selling magazines or books.


Hanoi Noi Bai Airport customer review :  25 November 2010 by A Bent   (UK)

Customer Rating :  5/5

5 Star Rating   

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Cleanliness

  

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It's not a big airport by any means but it's very efficient - immigration quick entering and leaving Vietnam, luggage reclaim also fast and finding my driver in the arrival hall was easy. There wasn't a great lot by way of shopping in departures but it was a clean and comfortable place to wait. I would agree with others that signage at check in could have been easier - though it wasn't that difficult to work out where I should be going. All in all a pleasant airport.


Hanoi Noi Bai Airport customer review :  31 October 2010 by J Drolet   (Canada)

Customer Rating :  3/5

3 Star Rating   

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Facilities

Signage is very poor & vague in the check-in area. I had to ask 3 security people where to check in. Little in the way of places to eat landside, airside there is a nice restaurant though somewhat on the expensive side. Lots of merchandise vendors airside. Immigration & security people some of the nicest & friendliest I've found anywhere! I got through very quickly. Chairs are mainly hard metal ones with armrests throughout the airport. Immigration on entering Vietnam smooth, efficient, friendly. Airport looks old but it is clean.


Hanoi Noi Bai Airport customer review :  29 October 2010 by Ron Kuhlmann   (USA)

Customer Rating :  2/5

2 Star Rating   

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I found the departure process to be daunting. The floor space is too small for the volume and both signage and verbal information sources are poor. Getting to the counter involved a lengthy search and "wading" through a sea of folks who seemed equally challenged. The gate area was far more serene and the second floor, where lounges are located, was virtually empty. Time for a new building - especially considering the region's growth.


Hanoi Noi Bai Airport customer review :  14 July 2010 by K Param   (UK)

Customer Rating :  3/5

3 Star Rating   

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Small airport can't be compared with BKK OR KLIA. Upon arrival immigration clearance is quick and bags are received quickly too. On down side at check in very poor signage and information, check in counters only open about 2 hours before so one can't check in early in order to drop off bag. Lounge at Hanoi average but does the job as very little else to do once you clear immigration


HANOI NOIBAI AIRPORT customer review : 8 December 2009 : by B Ford

Customer Rating : 3/5

3 Star Rating

It's a pretty small airport, which has its good points and its bad points. On the plus side, international arrivals are incredibly quick - you walk down a short corridor from your plane, have a short wait in the immigration queue, walk a few metres over to baggage claim (which is reasonably fast, since the bags don't have to travel far), then walk a few metres over to customs (I was waved through without them even looking at my bags) and you're in the arrivals hall. Similarly on departure, you are through very quickly once you check in, and don't have to walk through miles of corridors like in larger airports. The negative side of HAN's small size is the lack of facilities - not much in the way of duty free, food, etc, and if you're travelling economy then the only entertainment in the departure lounge is a few TVs playing an endless loop of Vietnamese ads for cosmetics. Signage is also pretty poor. It's not an airport you'd want to spend much time in, but as it's definitely a 'spoke' rather than a 'hub' you're never going to have a six-hour layover there. It's just a place you get into and get out of as quickly as possible, and in those terms it's not too bad.


HANOI NOIBAI AIRPORT customer review : 1 October 2009 : by S Walker

Customer Rating : 1/5

1 Star Rating

Very poor airport - virtually no shops airside, no money changers and no information screens. It's clean, but that's about all it's got going for it. The duty free is extremely expensive (more expensive than UK high street prices!), and the staff in the shops are surly and downright dishonest. If paying with dong, be very careful. All prices are in US$, and while there may be posters saying 18,000 dong to $1, the staff bump it up to to 20,000 in the hope you won't notice. Question this and some shops relent and revert back to the official exchange rate, others won't, and it's time to walk away. Hanoi airport shop staff - out to rip off tourists even more than market stall holders. Get your dong changed before heading to the airport, and buy any bottles of water or snacks on the plane. It might be expensive, but chances are it will be no more expensive than the airport, and on the plane you might be served honestly, and with a smile.


HANOI NOIBAI AIRPORT customer review : 14 July 2009 : by Rob Boyce

Customer Rating : 4/5

4 Star Rating

Arrival process slowed down by additional health screening declaration form to be filled in at present due to the swine flu crisis. Once through this, passports handled fairly quickly and luggage reclaim likewise. Currency exchange possible in the arrivals hall. Departure process saw long queues for check in for Vietnam Airlines flights, but handled quickly and efficiently. Fairly modern terminal with a good range of shops and food outlets.


HANOI NOIBAI AIRPORT customer review : 31 October 2008 : by James Halley

Customer Rating : 3/5

3 Star Rating

One tip, I never saw any currency exchange airside so if you have dong, spend it or change it before you check in. its a worthless currency once you leave Vietnam, although i did manage to find an exchange in bitang in KL who took it off my hands at a rate beneficial to him. But the MYR got me dinner and a beer.


HANOI NOIBAI AIRPORT customer review : 15 September 2008 : by P Giudes

Customer Rating : 4/5

4 Star Rating

Average airport. Singapore Airlines check in only opened 2 hours before departure. Lots of people milling around, but no communication until the appointed time. There is a large selection of duty free stores once through customers offering the usual things. Tip : head upstairs for more space and a quieter experience.


HANOI NOIBAI AIRPORT customer review : 12 September 2008 : by Andrew Lam

Customer Rating : 2/5

2 Star Rating

Airport has a modern design look. Faculty is average compared to the South, Tan Son Nhat airport. Immigration is ok. Building roof seems to need a major fix because of leak during the rain season when I passed through (found small buckets everywhere on the floor).


Hanoi Airport customer review by Giles Norman

15 March 2008   Customer Rating : 3 Star Rating

Travelled through HAN for first time March 2008. Overall, it's ok and I've been in much worse. Staff friendly and efficient for a communist country. Check-in a little slow but Immigration fine. Waiting area and shopping a little spartan by east Asian standards but fantastic by S Asian standards, and clean!

Hanoi Airport customer review by C Owen

28 November 2007   Customer Rating : 3 Star Rating

As a regular traveler through Noi Bai airport I would say it is a very average airport. Queues at check-in, immigration are really hit and miss. Can be 5 minutes but can be much longer. Waiting for baggage is also a lottery, can again be 5 minutes but I have waited for almost an hour to receive my bags. The small restaurant upstairs through passport control is very expensive for what it is and really isn't anything to write home about. Overall, it does the job and is relatively clean and has good views of the runway from the upper level.

Hanoi Airport customer review by M Gephart

26 November 2007   Customer Rating : 3 Star Rating

The airport is fine. The queues aren't bad for immigration/customs and the baggage arrives quite quickly. The duty free leaves a lot to be desired and once you get into the gate area - there really isn't much of a food choice (unless you consider Pringles as a meal).

Hanoi Airport customer review by George Santulli

31 December 2006   Customer Rating : n/a

Arrival was fast and bag carousel was pretty wide open, even at 1030pm with some other flights from Korea etc. Customs was fast and efficient. Departure was easy, but I got there about 2.5 hours before my flight which was way too soon! The gates for Asiana to Seoul was being used by domestic flights within Vietnam and didn't open for international check until almost an hour before the flight. Not much to do in the terminal and the coffee bar had only powdered Sanka like coffee.

Hanoi Airport customer review by Ned Hopkins

10 February 2006

Both arriving and departing HAN are quick and easy. No baggage inspection on arriving at international terminal and only a cursory passport /visa check. Departure on a domestic flight was also a breeze. The 1st/business lounge is within the departure area. Snacks and drinks are adequate; there is no smoking area.

Hanoi Airport  customer review by Vuong Tuan Hao

1 November 2004

I must agree that Hanoi Noi Bai International Airport is very modern but it depends very much on which gate you go to. I remember walking through a zigzag corridor to the gate departing Hanoi for Saigon. Terminal in general is a lot better than the one in Saigon.

Hanoi Airport  customer review by Hugues Martel

6 October 2004

Hanoi airport is really modern. The walking distance between the check-in and gate is very short. Facilities are good (shops and a nice restaurent upstairs). The viewing gallerie upstairs is very nice too and generally empty.

Hanoi Airport  customer review by Wolfgang Kuhnle

27 August 2004

The best thing about the airport is, after the surprise of how modern an airport this is, that after check-in and passport control there is a nice, little frequented restaurant upstairs where you can have another nice nap on the comfortable seating prior to take off. Otherwise the waiting area is quite mind-numbing.

Hanoi Airport  review by Terry K Offord

1 August 2004

We used Hanoi Airport four times during April/May 2003. I found it to be as good or better than many others around the world. Clean, Comfortable, Great Coffee available, very helpful staff, especially the Customs Officers who were polite and very helpful as were the VN Airline staff. We shall check them out again next year.

Hanoi Airport  review by Kevin Dang

27 March 2004

Ha Noi airport is the best and most modern airport in Vietnam, comparable to other international airports. The services there are great, people are very friendly, courteous, and extremely helpful. I highly recommended- you have to see it to believe it.

Hanoi Airport  review by K Gash

12 February 2004

Hanoi's new airport is very nice and modern. Arrival is simple and so is departure for both domestic and international. I recommend it.

Hanoi Airport  by review Hiro Suda

9 November 2003

The old terminal is cramped and filthy. In the arrival the immigration is slow, specially it's horribly during the mid-summer day when the hall gets sticky and hot because there is no AC! The only bathroom was one of the dirtiest one every saw among all the airports. Departure hall is a bit better, but expect the slow immigration service. The new terminal was under construction at the time when I visited back two years ago, which was used by domestic arrival only (funny how the planes pulled off from the boarding bridge after clearing the passengers). The new one is much better looking, clean, and has open-air concept which make it spacious.






 


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