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Hanoi Noi Bai Airport Passenger Reviews and Hanoi Noi Bai Airport Traveller Reports
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Hanoi Noi Bai Airport customer review : 12 March 2013 by M Kemp (UK) |
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Rating : 3/10 |  |
Queuing |  |
Cleanliness | |
Facilities |  |
Recommended |  |
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Arrived from HKG on Jan 30th and departed for Danang on Feb 1st. Noi Bai is an old airport with poor
facilities. Immigration on arrival was extremely slow and despite relatively few arrivals at the time, took us
over an hour and a half. Domestic departures is poorly organised but generally quick, the real problem is the
departure lounge for domestic flights - extremely poor facilities and no wifi, the 3 shops sell the same poor
quality tourist tat and Vietnamese sweets. 2 coffee bars but very poor quality food. No lounge access unless
you fly business (flying blue status only valid for int'l flights). They are constructing a new terminal, this can't
happen fast enough.
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Hanoi Noi Bai Airport customer review : 19 February 2013 by J Scott (Vietnam) |
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Rating : 0/10 |  |
Queuing | |
Cleanliness |  |
Facilities | |
Recommended | |
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Horrific experience during Tet. It seems that the airport management did not make any attempt to deal with
the extra amount of visitors during this busy season. Domestic departures are a joke. They run 3 security
gates, but for the economy class passengers there they only open 2, the third is reserved for business class
and 'priority' passengers. As a result the queues are so big that there is no way that the departures hall can
cope - especially with no effort to organise a queue, instead allowing passengers into a free-for-all scrum.
Given that possibly 10% of passengers are business class or 'priority' this flaw in security gate allocations
mean that 90& of passengers are squeezed into only 66% of the gates. If there was the slightest bit of
common sense among the security staff then they would filter economy class passengers through the
business/priority gate to ease the strain on the overly-busy economy gates. It makes no sense for a third of
the security gates (and therefore a third of the security staff) to stand there doing nothing whilst the other
two gates are bursting at the seams. Even when passengers who were rushing for their flights were allowed
through, they were forced to jump the queue of the gate relevant to their ticket, therefore skipping the
economy class queue. I would suggest a through review of security procedures, especially considering the
staff were more confused by my Vietnamese residence card (which is helpfully translated into Vietnamese)
than my English passport - something I would have hoped to speed up the process! The departures hall is
bearable, with just about enough seats. Thankfully the domestic terminal is moderately priced for food and
drink if you are a foreign/expat traveller, but I suspect on the expensive side for local travellers.
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Hanoi Noi Bai Airport customer review : 30 January 2013 by Van Hiep Hoang (Vietnam) |
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Rating : 2/10 |  |
Queuing | |
Cleanliness |  |
Facilities | |
Recommended |  |
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This airport is not bad but needs some improvement. The advantage is that it is small hence you find
everything easily. The immigration is chaotic and unfriendly. The best thing is the short distance to
everything as it is a small airport.
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Hanoi Noi Bai Airport customer review : 7 November 2012 by T K Hill (Vietnam) |
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Rating : 1/10 |  |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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Quite bad. I actually liked it better back in 1999 before it was modernized. Main waiting area does not have
enough seating, shop owners are avaricious and the acoustics are terrible. While the toilets are not as foul
as those I encountered in China, they are a close second.
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Hanoi Noi Bai Airport customer review : 26 June 2012 by D Neumeyer (USA) |
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Rating : 7/10 |  |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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I had a great time while visiting Hanoi, but got scammed at the airport gift shops. All prices are in USD, but
when I paid by credit card they said they could only run it in Dong. I said that was fine. When I got the
receipt I had been charge twice as much as I should have. I bought 24.00 US dollars of gifts, but the credit
card transaction went through at 845,000. (which converted to $39.00). When I confronted the salesperson
about the transaction she had no answer and pretended like she didn't know what I was talking about. No
one in the airport could speak English well enough for me to talk to. Then my flight was boarding so I
couldn't do anything about it.
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Hanoi Noi Bai Airport customer review : 18 April 2012 by Farouk Mogheth (Thailand) |
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Rating : 7/10 | |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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Transit from Bangkok and onwards to Seoul, Korea. A small airport with architecture from the olden days.
Functional though. Arrivals and transit done in 10 minutes. Staff helpful and quick. There were 3 other flights,
so the whole waiting area was filled up with not enough seats. Lots of shops selling either luxurious items or
tourist bits and a couple of cafes as well. All in all an ok airport that would not handle larger crowds. One big
minus for not having wifi, which I consider today as basic courtesy for travellers.
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Hanoi Noi Bai Airport customer review : 27 March 2012 by S Bullas (UK) |
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Rating : 4/10 |  |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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Arrivals - there was the usual wait for visas, then chaos outside. Departures was horrendous: there are
cafes, shops etc. It was probably more chaotic as Vietnam airlines system had gone down so everyone was
kept waiting, then a mad dash to security etc. It was one of the most chaotic airports I have been to, with
people everywhere and generally just a total mess!
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Hanoi Noi Bai Airport customer review : 28 December 2011 by Y Ren (Australia) |
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Rating : 7/10 | |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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Hanoi airport has changed a lot from 10 years ago. Small functional airport with some new facilities. check in staff,
immigration and security staff are friendlier than Ho Chi Minh City airport. Shops and restaurants are open late, not designed
for morning flights (8,45 am). Prices are pretty expensive (5 USD for a coffee). It is still a tiny airport comparing with
most of the airports in the region. There is no public wifi. Toilets are small and relatively clean. There are enough seats at
second floor particular for morning flights. Immigration and security check are fast. Boarding process are smooth and
efficient.
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Hanoi Noi Bai Airport customer review : 21 July 2011 by Farouk Mogheth (Thailand)
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Customer Rating : 4/5 |
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 | Queuing |
| Cleanliness |
| Facilities |
A quick weekend getaway BKK-HAN-BKK. Both arrival and departure were hassle free as I only had a carry on.
Arrival was through an air bridge and passport control was quickly cleared. Ample ways to connect to the city, taxi
fares compare to BKK is a bit steep if you consider the distance but its not a rip off. Many taxi drivers trying to tout
you at arrivals but it is better to go to the official stand. Departure was hassle free as I checked in online so
managed to bypass Air Asia's long lines. Cafes on 1st floor are OK but the product quality is very poor. Duty free
or shopping at airport is full of tourist trinkets so not so interesting. Efficient airport but I flew in the morning so I
gather it was not the rush hour.
Hanoi Noi Bai Airport customer review : 19 December 2010 by A Devron (Netherlands)
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Customer Rating : 1/5 |
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In the Terminal we had to wait 20-25 mins for our visa on arrival before proceeding to
immigration and customs both were efficient. The departure a week later, really a terrible
experience, we checked in and look for some restaurant, not really a good choice before
security. So we thought we look after security, However after security (which let me pass with
a liter bottle of water filled), there was nothing - only tourist shops that sold of all thing
cookies, nothing from Vietnam. The terminal was filled with smoke, terminal was really
disgusting. People were unfriendly (security/shop seller). Also no decent place to sit, also
no shops selling magazines or books.
Hanoi Noi Bai Airport customer review : 25 November 2010 by A Bent (UK)
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Customer Rating : 5/5 |
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It's not a big airport by any means but it's very efficient - immigration quick entering and
leaving Vietnam, luggage reclaim also fast and finding my driver in the arrival hall was easy.
There wasn't a great lot by way of shopping in departures but it was a clean and comfortable
place to wait. I would agree with others that signage at check in could have been easier -
though it wasn't that difficult to work out where I should be going. All in all a pleasant
airport.
Hanoi Noi Bai Airport customer review : 31 October 2010 by J Drolet (Canada)
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Customer Rating : 3/5 |
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| Queuing |
| Cleanliness |
| Facilities |
Signage is very poor & vague in the check-in area. I had to ask 3 security people where to
check in. Little in the way of places to eat landside, airside there is a nice restaurant
though somewhat on the expensive side. Lots of merchandise vendors airside. Immigration &
security people some of the nicest & friendliest I've found anywhere! I got through very
quickly. Chairs are mainly hard metal ones with armrests throughout the airport. Immigration
on entering Vietnam smooth, efficient, friendly. Airport looks old but it is clean.
Hanoi Noi Bai Airport customer review : 29 October 2010 by Ron Kuhlmann (USA)
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Customer Rating : 2/5 |
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| Queuing |
| Cleanliness |
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I found the departure process to be daunting. The floor space is too small for the volume and
both signage and verbal information sources are poor. Getting to the counter involved a
lengthy search and "wading" through a sea of folks who seemed equally challenged. The gate
area was far more serene and the second floor, where lounges are located, was virtually empty.
Time for a new building - especially considering the region's growth.
Hanoi Noi Bai Airport customer review : 14 July 2010 by K Param (UK)
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Customer Rating : 3/5 |
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| Cleanliness |
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Small airport can't be compared with BKK OR KLIA. Upon arrival immigration clearance is quick
and bags are received quickly too. On down side at check in very poor signage and information,
check in counters only open about 2 hours before so one can't check in early in order to drop
off bag. Lounge at Hanoi average but does the job as very little else to do once you clear
immigration
HANOI NOIBAI AIRPORT customer review : 8 December 2009 : by B Ford
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Customer Rating : 3/5 | |
It's a pretty small airport, which has its good points and its bad points. On the plus side,
international arrivals are incredibly quick - you walk down a short corridor from your plane,
have a short wait in the immigration queue, walk a few metres over to baggage claim (which is
reasonably fast, since the bags don't have to travel far), then walk a few metres over to
customs (I was waved through without them even looking at my bags) and you're in the arrivals
hall. Similarly on departure, you are through very quickly once you check in, and don't have
to walk through miles of corridors like in larger airports. The negative side of HAN's small
size is the lack of facilities - not much in the way of duty free, food, etc, and if you're
travelling economy then the only entertainment in the departure lounge is a few TVs playing an
endless loop of Vietnamese ads for cosmetics. Signage is also pretty poor. It's not an airport
you'd want to spend much time in, but as it's definitely a 'spoke' rather than a 'hub' you're
never going to have a six-hour layover there. It's just a place you get into and get out of as
quickly as possible, and in those terms it's not too bad.
HANOI NOIBAI AIRPORT customer review : 1 October 2009 : by S Walker
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Customer Rating : 1/5 | |
Very poor airport - virtually no shops airside, no money changers and no information screens.
It's clean, but that's about all it's got going for it.
The duty free is extremely expensive (more expensive than UK high street prices!), and the
staff in the shops are surly and downright dishonest. If paying with dong, be very careful.
All prices are in US$, and while there may be posters saying 18,000 dong to $1, the staff bump
it up to to 20,000 in the hope you won't notice. Question this and some shops relent and
revert back to the official exchange rate, others won't, and it's time to walk away.
Hanoi airport shop staff - out to rip off tourists even more than market stall holders. Get
your dong changed before heading to the airport, and buy any bottles of water or snacks on the
plane. It might be expensive, but chances are it will be no more expensive than the airport,
and on the plane you might be served honestly, and with a smile.
HANOI NOIBAI AIRPORT customer review : 14 July 2009 : by Rob Boyce
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Customer Rating : 4/5 | |
Arrival process slowed down by additional health screening declaration form to be filled in at
present due to the swine flu crisis. Once through this, passports handled fairly quickly and
luggage reclaim likewise. Currency exchange possible in the arrivals hall. Departure process
saw long queues for check in for Vietnam Airlines flights, but handled quickly and
efficiently. Fairly modern terminal with a good range of shops and food outlets.
HANOI NOIBAI AIRPORT customer review : 31 October 2008 : by James Halley
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Customer Rating : 3/5 | |
One tip, I never saw any currency exchange airside so if you have dong, spend it or change it before
you check in. its a worthless currency once you leave Vietnam, although i did manage to find an
exchange in bitang in KL who took it off my hands at a rate beneficial to him. But the MYR got me
dinner and a beer.
HANOI NOIBAI AIRPORT customer review : 15 September 2008 : by P Giudes
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Customer Rating : 4/5 | |
Average airport. Singapore Airlines check in only opened 2 hours before departure. Lots of people
milling around, but no communication until the appointed time. There is a large selection of duty
free stores once through customers offering the usual things. Tip : head upstairs for more space and
a quieter experience.
HANOI NOIBAI AIRPORT customer review : 12 September 2008 : by Andrew Lam
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Customer Rating : 2/5 | |
Airport has a modern design look. Faculty is average compared to the South, Tan Son Nhat airport.
Immigration is ok. Building roof seems to need a major fix because of leak during the rain season
when I passed through (found small buckets everywhere on the floor).
Hanoi Airport customer review by Giles Norman
15 March 2008 Customer Rating : 
Travelled through HAN for first time March 2008. Overall, it's ok and I've been in much worse.
Staff friendly and efficient for a communist country. Check-in a little slow but Immigration fine.
Waiting area and shopping a little spartan by east Asian standards but fantastic by S Asian
standards, and clean!
Hanoi Airport customer review by C Owen
28 November 2007 Customer Rating :
As a regular traveler through Noi Bai airport I would say it is a very average airport. Queues at
check-in, immigration are really hit and miss. Can be 5 minutes but can be much longer. Waiting for
baggage is also a lottery, can again be 5 minutes but I have waited for almost an hour to receive my
bags. The small restaurant upstairs through passport control is very expensive for what it is and
really isn't anything to write home about. Overall, it does the job and is relatively clean and has
good views of the runway from the upper level.
Hanoi Airport customer review by M Gephart
26 November 2007 Customer Rating :
The airport is fine. The queues aren't bad for immigration/customs and the baggage arrives quite
quickly. The duty free leaves a lot to be desired and once you get into the gate area - there
really isn't much of a food choice (unless you consider Pringles as a meal).
Hanoi Airport customer review by George Santulli
31 December 2006 Customer Rating : n/a
Arrival was fast and bag carousel was pretty wide open, even at 1030pm
with some other flights from Korea etc. Customs was fast and efficient.
Departure was easy, but I got there about 2.5 hours before my flight
which was way too soon! The gates for Asiana to Seoul was being used by
domestic flights within Vietnam and didn't open for international check
until almost an hour before the flight. Not much to do in the terminal
and the coffee bar had only powdered Sanka like coffee.
Hanoi Airport customer review by Ned Hopkins
10 February 2006
Both arriving and departing HAN are quick and easy. No baggage
inspection on arriving at international terminal and only a cursory
passport /visa check. Departure on a domestic flight was also a breeze.
The 1st/business lounge is within the departure area. Snacks and drinks
are adequate; there is no smoking area.
Hanoi Airport customer review by Vuong Tuan Hao
1 November 2004
I must agree that Hanoi Noi Bai International Airport is very modern but it depends very much on
which gate you go to. I remember walking through a zigzag corridor to the gate departing Hanoi for
Saigon. Terminal in general is a lot better than the one in Saigon.
Hanoi Airport customer review by Hugues Martel
6
October 2004
Hanoi airport is really modern. The walking distance between the check-in and gate is very short.
Facilities are good (shops and a nice restaurent upstairs). The viewing gallerie upstairs is very
nice too and generally empty.
Hanoi Airport customer review by Wolfgang Kuhnle
27
August 2004
The best thing about the airport is, after the surprise of how modern an airport this is, that after
check-in and passport control there is a nice, little frequented restaurant upstairs where you can
have another nice nap on the comfortable seating prior to take off. Otherwise the waiting area is
quite mind-numbing.
Hanoi
Airport
review by Terry K Offord
1
August 2004
We used Hanoi Airport four times during April/May 2003. I found it to be as
good or better than many others around the world. Clean, Comfortable, Great Coffee
available, very
helpful staff, especially the Customs Officers who were polite and very helpful as were the
VN
Airline staff. We shall check them out again next year.
Hanoi
Airport
review by Kevin Dang
27
March 2004
Ha Noi airport is the best and most modern airport in Vietnam,
comparable to other international airports. The services there are
great, people are very friendly, courteous, and extremely helpful. I highly recommended- you have to see it to believe it.
Hanoi
Airport
review by K Gash
12
February 2004
Hanoi's new airport is very nice and modern. Arrival is simple and so is departure for both
domestic and international. I recommend it.
Hanoi
Airport by review
Hiro Suda
9
November 2003
The old terminal is cramped and filthy. In the arrival the immigration is slow, specially it's
horribly during the mid-summer day when the hall gets sticky and hot because there is no AC! The
only bathroom was one of the dirtiest one every saw among all the airports. Departure hall is a bit
better, but expect the slow immigration service. The new terminal was under construction at the
time when I visited back two years ago, which was used by domestic arrival only (funny how the
planes pulled off from the boarding bridge after clearing the passengers). The new one is much
better looking, clean, and has open-air concept which make it spacious.
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