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Edinburgh Airport
3.0 Star Rating: Fair
96 reviews

 



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Edinburgh Airport customer review :  12 November 2014 by C Williams    (UK)

Rating : 0/10

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Recommended

Arrived at 5.40 am for a 6.45 flight. Had checked in online, and had only hand baggage. Went directly to security, where we were forced to wait outside closed doors for five minutes. Edinburgh is transitioning to a new security hall. The passengers who have already been through security in the new hall have to cross at right angles the passengers who have yet to go through security in the old hall. Their solution is to close the doors to the old hall, let the "new hall" passengers cross, then close the doors to the new hall and let passengers pile into the old hall. We were told not to go to the new hall, but wait there for the old hall. So we waited. On entry, we found an enormous queue of passengers, and only two security lanes (plus fast track) in operation. This was rush hour at Edinburgh airport. There was no calling of passengers forward for flights that were already boarding, it was a case of hurry-up-and-wait (and no information). The passengers were shirty, the security staff were harassed and rude. Bottom line - despite being an hour early for my flight, and only needing to get through security, I missed my plane. I wasn't the only one - three of us converged on the boarding gate at the same time. The only alternative flight was towards the end of the afternoon, so my trip was cancelled. Edinburgh security used to be a dream (10-15 mins even during rush hour). Now it's a nightmare. There's no information on the website to let you know to be very early for your flight. Fast-track might just be worth it, although another reviewer's comment about the lack of fast track in the new hall suggests maybe not.



Edinburgh Airport customer review :  23 October 2014 by H Love    (UK)

Rating : 0/10

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Recommended

I arrived at the Airport at circa 5pm on October 10th for a domestic flight. The existing security "hall" had literally just been closed to the pubic (still open for staff and flight crews) and we were all ushered into the new facility. New normally means better - at least that's what I thought. It was total chaos. There was no queue management leading into the new hall and several people almost came to blows as passengers who had paid for priority through security walked past the long (stretching all the way back to the escalators) queue, searching in vain for the non-existent priority lane. Once I reached the top of the queue, there was even more chaos, this time caused by the fact that there was active queue management - mis-management would be more like it - and only 2 security scanners operational. Staff were shouting out that passengers should go to a numbered spaces to put belongings in trays for scanning. Guess what, no numbered spaces, just a line of plastic trays on a table, staff on the actual security conveyor belt were highly aggressive and very rude, they paid no attention to the concept of customer service and had no understanding that when you put your valuables in a tray, you need to be able to see where that tray is, to make sure that no-one reaches in and lifts things out. No doubt they were just as stressed by the shambolic operation of the new hall as we were, but we are the ones who pay to use the facilities and need to be treated as valued customers. For the airport which would like to see itself as Scotland's premier airport, and Edinburgh's gateway to the world, it was a complete shambles and an utter disgrace. Those responsible for closing the existing facility during the day (on a very busy day at that) and making the passengers use a new facility which was woefully unready (only 2 of the lines were open!) should be sacked.



Edinburgh Airport customer review :  29 September 2014 by Ross Clark    (UK)

Rating : 5/10

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Recommended

EDI-LHR, Monday 22nd September. I arrived at 08.10 for a flight departing at 09.10 to find that what is normally no more than twenty minutes in the security queue stretched out to just on forty minutes. I know that a Monday morning will be busy, but when I'd got through - with my flight starting to board - I could see that six of the twelve or so scanners were not in action. Hence the pandemonium. Really, with the competition from a train to London, this is an own-goal. The new tram stops next to the about-to-be-opened terminal extension, but note also that for most of the day the bus will be faster, and for casual traffic it is cheaper (£4/£7 return versus £5/£9 return).



Edinburgh Airport customer review :  18 September 2014 by M Smith    (UK)

Rating : 2/10

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Recommended

We flew from Edinburgh Airport on 12th August at 8am in the morning. Ladies toilets were already filthy. The airport would do well using a customer experience consultant. How are you supposed to wash and then dry your hands in the Ladies toilets when you have your luggage and there are only two dryers and these are miles away from the sinks? The food outlet called Eat in the departure hall upstairs is always filthy and untidy and tables aren't cleared. The airport presents a consistently untidy and mucky experience all round.



Edinburgh Airport customer review :  18 September 2014 by F McCarney    (Ireland)

Rating : 0/10

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Recommended

I am aged on wrong side of 70, not a regular flyer. On return flight to Ireland on 11/09/14 I feel I was treated as no better by security staff (and I wholly approve of stringent security checks at airports) than a common criminal. The guy who checked me, made me remove my shoes, spread-eagled me and when he found I had failed to remove a few scraps of paper from my pockets dealt with me in a sneering and ill mannered fashion. Never again.



Edinburgh Airport customer review :  27 August 2014 by A Young    (UK)

Rating : 4/10

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Recommended

We flew from the airport on 16/08/2014 : the drop off area was dark and congested, the departure hall is congested as people flying out are trying to find their check in desk and people arriving off flights are walking through the same area to exit the building - a total muddle. The security and hand luggage check area is like a cave (it is so dark) and is very muddled before and after you go through it. But what a difference when you enter the duty free and waiting area - bright and well organised space. We flew into the airport on 23/08/2014: in the ladies toilets, there was one door with a broken lock and another toilet was out of action. It did not smell very fresh either. We seemed to be the only arriving flight as there were no other passengers going through passport control or baggage reclaim yet it took 15 minutes for any luggage to appear even although there was quite a delay in anyone being able to exit our plane after landing. We used to like using Edinburgh airport but in the last couple of years it has not been a very good experience.



Edinburgh Airport customer review :  16 August 2014 by M Stafford    (UK)

Rating : 4/10

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Recommended

Airport is a building site. Every time I have returned to this (my home) airport recently the airport via has been in a different place, each time even further from the terminal. Presumably this is to remind is that no matter how much inconvenience and expense the tram in Edinburgh has cost us it is still not over. The tram of course takes far longer than the bus to get to the city centre so I imagine they believe by making the bus harder to find they will displace at least some passengers from the bus to this 1 billion £ white elephant. Not me. But clearly they care nothing for their passengers. The only ones who have a decent exit these days are being met by private cars.



Edinburgh Airport customer review :  30 July 2014 by A McKenzie    (UK)

Rating : 2/10

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Recommended

Arrived on flight from Mexico on 24th July. Flight landed at 08.00, but we didn't get our bags delivered until 09.00. First bag was delivered from flight at 08.46 (after screens initially stating baggage delivery would start at 08.31). This was after being bussed from aircraft. General feeling amongst passengers was that there was not enough staff to cope.



Edinburgh Airport customer review :  28 July 2014 by Donald Munro    (UK)

Rating : 3/10

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Recommended

Flew to Geneva on Monday 7 Jul on easyJet 18.00 flight. Through the boarding gate more or less on time and then spent 25 mins waiting in hot sun in a polytunnel at the SW end of the terminal building. Turned out we were waiting for a vehicle with a lift platform to assist a disabled passenger to disembark. Exactly the same thing happen to me about a year ago only that time it was a wheelchair that took 20mns to appear. Something wrong somewhere. I wouldn't care, but I had just completed a passenger survey whilst waiting at the boarding gate and I gave the questions asked quite good marks. Mind you I am the one who told the survey that the gents toilets on the right when you come back home through passport control simply honk of stale urine. Sort it.



Edinburgh Airport customer review :  4 July 2014 by S Bone    (UK)

Rating : 0/10

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Recommended

Arrived on flight from Milan on Saturday 28th June. Taken from aircraft by bus, despite being on a stand within walking distance of terminal building. Then kept on bus for around fifteen minutes due to queues in passport control. Released off bus only to then spend 45 minutes in queue, in a perspex tunnel in very hot temperatures because electronic passport readers were being trialled. No air-con, no ventilation, with older people and children being subjected to heat. This was unacceptable for a major gateway point to Scotland.



Edinburgh Airport customer review :  6 June 2014 by J Strachan    (UK)

Rating : 4/10

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Recommended

Arrived 20 minutes early on a Ryanair flight from Tenerife arriving 2300 hrs. Bussed from where aircraft was parked at other side of airport to find huge Q at immigration. Immigration automated passport readers were taking twice as long as human counterpart. Having only cabin baggage you hope for a speedy exit, but with all the faffing about it was just after midnight, an hour after the plane had landed we walked out of airport door. Passing through baggage reclaim I heard the duty manager trying to explain a luggage delay by telling passengers that their aircraft was early so if they have more than one aircraft prepare for delays. This is my local airport and I so want it to be good, but the service at the moment for arriving passengers, with buses, stairs, walking outside in all weathers, incompetent immigration staff makes it Pathetic.



Edinburgh Airport customer review :  30 May 2014 by J Bown    (UK)

Rating : 0/10

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Recommended

I flew to Edinburgh Airport from Exeter by Flybe on 28th April 2014. I have some limitations to my walking and was quite amazed to be directed of the plane to 2 flights of stairs to the arrivals area, there then followed a very long walk to departure point with no walkways (only when you have to fly out of the airport are two sections provided). I have travelled by air to many destinations worldwide and usually find assistance if needed. Edinburgh is therefore a shock in that no assistance was offered and having stairs to climb with no alternatives make it a rather second rate airport. I'm quite surprised that no one working there from top management downwards has not recognised that they are around several decades out of date compared with other airports.



Edinburgh Airport customer review :  20 April 2014 by Simon Main    (UK)

Rating : 10/10

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Recommended

Flew into Edinburgh airport on 14th April 2014 from Bristol on easyJet and returned on 17th April. On both visits we were taken aback by the excellent customer service provided by the easyJet staff and staff from all parts of the airport, even the chaps that searched our baggage. I would highly recommend anyone to use Edinburgh Airport. A bit busy, but a few personal touches did not go amiss.



Edinburgh Airport customer review :  25 February 2014 by Alan James    (Spain)

Rating : 8/10

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Recommended

I think its a nice decent mid sized airport. Good location and has a very good number of flights to a variety of destinations.



Edinburgh Airport customer review :  13 February 2014 by J Matthews    (Ireland)

Rating : 10/10

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Recommended

This small airport is convenient to the city and is easy to navigate. Queue times were short, though I can imagine the size of the security screening area to be a bit of a problem during peak times. Otherwise, the facilities were good - especially airside and the bonus is that the airport has free wifi. A much nicer experience than most British airports.



Edinburgh Airport customer review :  29 December 2013 by D Wallace    (UK)

Rating : 2/10

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Recommended

Be careful of the fact that the three parking options for drivers picking up passengers from this airport are designed to fleece as much money as possible from you. Although road signage leads drivers to believe there is a Short Term parking area, once trapped within a one way traffic system you'll discover there is only a £1.00 per minute drop off zone where you are not allowed to leave your vehicle unattended. Also despite the fact that the Long Term parking option (very far from terminals) says they offer 10 min of free parking, they do not. The time on the ticket dispensed as you enter the parking is always one minute later than the actual time. Even if you return to the exit within nine minutes of entering this parking area the automatic ticket will bill you for more than ten minutes a minimum fee of £3.75. The exit ticket machine at the drop off zone does not accept 5 pence coins either. There is genuinely free parking at the ark and ride facility, but this is in fact at Ingleston which is a 30 min walk from the terminals. Further more the police hide around a blind corner in the one way traffic system. This is convenient for catching drivers using their mobile phones due to the fact that they need to make contact with the people they are collecting, after having to negotiate the day light robbery that is the parking system.



Edinburgh Airport customer review :  6 December 2013 by D Malcolm    (UK)

Rating : 4/10

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Recommended

Large and decent passenger area after security. Security pushes passengers through quickly (bit too quick for my liking). Given no time to re-pack before being selected for silly body scan that needs you to twirl.



Edinburgh Airport customer review :  10 October 2013 by Brian Stokes    (UK)

Rating : 5/10

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Recommended

Arrived from Nice mid day on Monday 7th October. Into the passport control area to a massive build up of people arriving from different places. The passport "E" area was not well directed and no signs to say this is for "E" passport holders only i.e. the new type so when my wife tried to go through that it didn't work and she was told to go into the line with all the others again. I have an "E" passport so took my place in the line stepped forward when called by the one female on duty and placed my passport on the screen, nothing happened then a glass door opened. I stepped into the next area and stood and waited and waited but the next glass door didn't open so when I walked back to ask the solitary female duty person she said you must put your passport face down on the screen, I said I did that, that's how I managed to get in here. Cut a long story short it was shambolic to say the least and they need to get passport control officers on hand to explain to people how the new system works.



Edinburgh Airport customer review :  16 September 2013 by Bernard Gallivan    (UK)

Rating : 0/10

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Recommended

Lately I have used Edinburgh Airport to pick up and drop off guests. Bearing in mind the size of the parking area, 15 mins for££2.50 is entirely inadequate. BAA must make 10's if not 100's of millions of pounds each year from parking in Edinburgh alone. It is nothing less than highway robbery and should be examined. I also have a theory why it takes so long to reclaim baggage. The longer the delay the greater the profit for BAA in parking charges. They have no incentive to improve.



Edinburgh Airport customer review :  27 June 2013 by Frank Nemhauser    (USA)

Rating : 8/10

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Recommended

Arrived EDI on a Sunday morning at 07.00. Long lines for check-in, and they moved slowly. Security lines moved quickly and efficiently. Decent number of shops and restaurants, and all looks spiffy post security. Serviceair lounge was basic and did not provide much comfort or food. Overall, a good experience.



Edinburgh Airport customer review :  10 June 2013 by A Williams    (UK)

Rating : 0/10

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Recommended

The queues at security on Sunday afternoons are horrific, had this twice, two months apart with many hundreds of people in a massive snaking line and it took over 40 minutes from starting the queue to getting through the scanners.



Edinburgh Airport customer review :  21 May 2013 by Owen Jones-Cruickshank    (Scotland)

Rating : 9/10

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Recommended

Edinburgh has improved greatly since I last used it (Pre-Sale). Check-In/Bag Drop times great and I like the bag weighing machines, very helpful for those that need them. Queues at security were quite long, but went very quickly. Good range of places to eat, but not enough shops. The shops there are ok, but too overpriced. Airport, although it's been done up, does look a bit tired.



Edinburgh Airport customer review :  2 April 2013 by W Spratt    (UK)

Rating : 0/10

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Recommended

Arrived back from Paphos last night (30/3/13) with easyjet which was 30 mins early. Then had to wait 1.5 hours for my baggage. This is not the first time that has happened to me at Edinburgh. Were they not expecting us? You would imagine that Scotland's flagship airport would want to make a positive impression on its visitors. Never had that experience at either Glasgow or Prestwick which I have used regularly over the years.



Edinburgh Airport customer review :  2 January 2013 by Michael Pobjoy    (UK)

Rating : 9/10

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Recommended

Arrived for an easyjet link up flight to LGW. Shuttle bus (5 mins), check-in (5 mins), coffee (15 mins), through to airside (5 mins) then a pleasant hour in nice relaxing atmosphere for an hour before boarding. On time flight. Airport is clean and efficient. On return, from landing to collecting bags and getting car from park and fly took all of 20 mins.



Edinburgh Airport customer review :  7 December 2012 by John Strachan    (Scotland)

Rating : 5/10

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Recommended

Slowest baggage reclaim of anywhere. Constantly have to wait from 45 minutes to an hour for belt to start. I complained via email when it happened last week and was told it was because our flight was 30 minutes late, it wasn't it was 15 minutes early. It is really poor and you could understand it happening now and again, but it is constantly late with every flight I arrive on. Servisair need to get more people, or get out and let someone with experience of an ever increasing passenger flow take over.



Edinburgh Airport customer review :  8 November 2012 by M Regan    (UK)

Rating : 0/10

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Recommended

We arrived at 11.30pm on 25th Oct 2012 on a Ryanair flight from Tenerife.  My son who is a wheelchair user and his fiancée who had an airport wheelchair, and myself as their carer.  After boarding last by the crew in Tenerife and being seated together at the back of the plane and ready for takeoff - we were then asked to split up due to Ryanairs policy for disabled passengers.  My son was made to walk to the front of the plane and we had to be apart for the journey - never before have we had to do this with any other airline and were very upset.  On arriving in Edinburgh my son was then taken off first (it was 4 degrees) on the outdoor lift and instead of coming to the back to collect us with the lift he was taken to another plane for a passenger and then back to our plane.  By then he was a shivering wreck.  I have travelled with my son and partner many times  and never been treated so appallingly.  I really think the staff should realise why the passenger is in a wheelchair and may need a bit more care. Once in the airport the assistant was great and took us speedily through passport, collected our baggage and then to taxi rank.



Edinburgh Airport customer review :  11 October 2012 by Colin Campbell    (UK)

Rating : 6/10

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Recommended

Such a shame that Edinburgh is let down so badly by its baggage system. It is truly appaling - I arrive back into Edinburgh from various destinations once or twice a week and always wait for an eternity for my bag - just arrived home having arrived on a 45 min flight only to wait a further 40 for my bag. When the irate passengers begin to complain the staff are surly and unhelpful - shocking service.



Edinburgh Airport customer review :  10 October 2012 by Ross Clark    (UK)

Rating : 5/10

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Recommended

Agree with previous comments about luggage retrieval at Edinburgh airport. It is without fail poor, cannot understand why it always takes so long at such a small airport.



Edinburgh Airport customer review :  3 October 2012 by Ross Clark    (UK)

Rating : 7/10

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Recommended

LHR-EDI 24 Sep. Agree with B Brockett below; luggage retrieval is this airport's weak suit. I almost ended up not getting my luggage at all because it was not clear which belts were handling the luggage off the London flight - and others were affected by this too. And it was extremely slow (20min for a domestic flight) - the interlined luggage (Belt #6, from trips originating out of the UK) seemed to come off a lot faster.



Edinburgh Airport customer review :  2 October 2012 by B Brocket    (UK)

Rating : 1/10

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Recommended

On the face of it Edinburgh Airport has everything going for it. What a shame it cannot treat its passengers properly. Every time I make a trip most things go well, that is until I arrive back at Edinburgh and I know my blood pressure is going to soar. It seems that they find it impossible to co-ordinate getting baggage off the plane and into the reclaim area without it taking an eternity. Yesterday it took only 40 minutes from me actually arriving in the reclaim hall for my luggage to appear - this was one of their better performances! I have waited on one occasion for over 1 hour! Contrast this to my visit last week to Naples, in less than 10 minutes of exiting the plane I had my luggage and was on my way. When it comes to baggage reclaim this is, without a doubt, the worst airport I have ever visited.



Edinburgh Airport customer review :  11 September 2012 by Clare Harley    (UK)

Rating : 8/10

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Recommended

Arrived on a BA plane from Gatwick, got off, baggage reclaim easy, but on way back after check in there where no signs to security so we had to ask a BA Staff member where to go. And restaurant's were hard to find. Overall it was ok.



Edinburgh Airport customer review :  16 April 2012 by C Lamza    (UK)

Rating : 1/10

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Recommended

After a relatively smooth flight, we got the usual Ryanair space at the furthest away spot at the terminal building. Obligatory buses were there to slow down the transfer - the first one couldn't leave until the second one was ready to go. No communication about how long it would take. I was bad enough that it took 15 minutes to get from the plane to passport control (we got through very quickly) only to arrive in the baggage hall where half a dozen bags came through and then nothing for 30 minutes. Again, no communication. I can't help wondering about the customer care with airlines and airports. It seems to be missing at Edinburgh.



Edinburgh Airport customer review :  9 April 2012 by Owen Jones-Cruickshank    (UK)

Rating : 8/10

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Recommended

I travelled from here recently and I hadn't been there for a while, and I was surprised how much it had changed. The staff were friendly and I was surprised how organised they were considering it was 6.30 in the morning! Going back to the airport itself, it had just been done-up and they had opened the new low-cost departure lounge as well. Overall, it is a great airport.



Edinburgh Airport customer review :  3 January 2012 by M Pobjoy    (UK)

Rating : 9/10

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Recommended

Used park and ride to airport which is an easy system. Baggage drop to airside took 10 mins. This airport is clean and simple to pass through. On return, landing to car collection took less than half an hour and this included bag collection! There does seem to be an absence of customs. For non flying people no visible viewing places.



Edinburgh Airport customer review :  1 January 2012 by Geoffrey McNab    (UK)

Rating : 5/10

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Recommended

An easy airport to arrive at with just hand baggage off a UK domestic flight as one is quickly through the airport and there is a dedicated bus every 10 minutes to and from the city centre. Returning for my return flight I found only five out of the ten scanners at security in use despite being a busy holiday period. Queues to get through. Despite being very busy airside there are at least windows and seats so one can look out and watch the runway activity whilst waiting. Like most airports the food and drink outlets seem pricey but there is an airside Boots. There can be a bit of congestion with queues at several of the gates close to the central section of the terminal, especially if it is an Easyjet flight where they are making people line up in the two columns, left for Speed Boarding or right for the rest of us!



Edinburgh Airport customer review :  24 October 2011 by Ian Miller    (UK)

Rating : 5/10

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Recommended

Still can't get over the drop-off and pick-up charges. Check-in queues are variable, as usual. I don't understand the advantage of checking in online if I have baggage as I have to stand in a long queue anyway. Security clearance has improved and I found the staff extremely friendly. Passport control is much better although the slalom like barriers make me laugh. Luggage retrieval is haphazard - sometimes it's good, but not if there are any other flights. They seem unable to cope with more than one flight at a time. Cost of parking is a nightmare here and the pick-up charge for pre-booked taxis is a rip-off. I would like to know what BAA are doing with the extra money they are getting from these charges.



Edinburgh Airport customer review :  29 September 2011 by E C MacKenzie   (UK)

Customer Rating :  2/5

2 Star Rating   

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We arrived back from Dubrovnik on a Sunday and were the only flight in the baggage reclaim area. The bags started to come through within 10 mins. However, that was short lived, several other flights arrived shortly after. Our bags were stopped and other flights luggage started to appear. We had to wait over one hour. During that time, we saw several baggage handlers walk away. This is not the first time I have experienced this at Edinburgh Airport and it is a bad reflection on the service provided.


Edinburgh Airport customer review :  20 September 2011 by J Henson   (UK)

Customer Rating :  4/5

4 Star Rating   

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I've used Edinburgh Airport for trips to Amsterdam and to Brussels in the last week. Queues at security are short and relatively efficient, staff fairly rude (but I find this typical of airport security anywhere). Airport is a good size: good range of shops and restaurants without having to walk miles to the gate. On arrival from Brussels on Sunday evening there was no queue at immigration. Bags arrived on the belt with 2 minutes. Toilets clean and well maintained. Short walk to the airport bus which is regular and good value. I was home in the centre of Edinburgh within 40 minutes of arrival on both trips. Used the car hire area twice in the last month for other trips: good range of providers.


Edinburgh Airport customer review :  22 July 2011 by T Patrick   (Hong Kong)

Customer Rating :  4/5

4 Star Rating   

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EDI-LGW. 9.30 am flight. Line for BA was huge at the bag drop, however we got to line jump as we were just going to London. Security was extremely slow at Edinburgh, usually about 25 mins to get through, pat downs and shoe checks for all. Airport much improved inside but bags are usually 25 min wait which seems like a long time as the plane is only a few metres away.


Edinburgh Airport customer review :  18 May 2011 by Ross Clark   (UK)

Customer Rating :  4/5

4 Star Rating   

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Departing for CGN. 10 minute queue for security (time of day 1100), better range of facilities than in the past. 15th May arriving from MUC at 1845. Ten minutes from plane to baggage to out the door! One point to note is that UK Borders Agency practice now includes fingerprinting you if you are not an EU national.


Edinburgh Airport customer review :  15 March 2011 by Allan Wilson   (UK)

Customer Rating :  3/5

3 Star Rating   

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My local airport so use Edinburgh frequently. However, on recent international flights if you arrive on an evening flight at "rush hour" the airport really let's itself down. On a flight back from Paris in January, the airport was not ready with steps even although the cityjet flight arrived at the designated arrival time - we had to wait 20 minutes to disembark, which meant we hit immigration at the same time as 4 other flights. Took another 30 minutes to clear immigration (surly Immigration staff - you leave immigration feeling like a criminal). Now given that this was 50 minutes since arrival at the gate you would have thought that baggage would be on the belt, but another 30 minute wait for Baggage to arrive. Given that BAA are desperately trying to attract new destinations and flights to Edinburgh, they should look at the arrivals part of the experience first.


Edinburgh Airport customer review :  1 February 2011 by James Short   (UK)

Customer Rating :  5/5

5 Star Rating   

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Arrived into Gate 11 used by BA, short walk to baggage reclaim and out to airport bus to city. Very quick passing through airport. Return journey, airport was busy as it was a Sunday night. Security worked well, forgot to remove coins from pocket, so set off alarm - security employee was polite & efficient in pat down. No queuing in toilets, facilities appeared clean and plenty of seating. Overall a positive experience.


Edinburgh Airport customer review :  21 October 2010 by M Campbell   (UK)

Customer Rating :  3/5

3 Star Rating   

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I travelled through Edinburgh on BA and Flybe flights. There was little in the way of queues at check-in, but the main problem was at security. The queues were long and there was only one archway open for two scanners. The main downside of Edinburgh is the attitude of the security staff. They are officious and sometimes nasty. I believed that my first experience was a one- off, but on the second occasion, I formed the opinion that these people are not managed properly and should have lessons in how to treat the customer. It's a great shame as Edinburgh is actually a very good regional airport.


Edinburgh Airport customer review : 23 August 2010 by G Gardner

Customer Rating : 2/5

2 Star Rating

Facilities at Edinburgh have recently been improved which basically means that there's more shopping and a lot less daylight in the departure lounge. In spite of this passengers using a boarding gate across from the business lounge inevitably block the passageway and access to the dozen or so gates beyond, obviously space for shopping was more important than improving passenger access at this point. This gives the terminal an oppressive cramped feel already induced by the enlarged security area which has several more gates although no more are opened than before, there merely being an even more intricate maze to negotiate to reach the actual security gates. The road in front of the terminal is being "redesigned" yet again. This is to enable the airport authorities to charge motorists for dropping off passengers in front of the terminal. This brazen grasping should be sufficient warning of the ethos of Edinburgh Airport.


Edinburgh Airport customer review : 20 December 2009 by Andrew Coogans

Customer Rating : 4/5

4 Star Rating

Used Edinburgh 3 times for return trips in the last year. I agree with the comment about the strange approach roads. It is as if the airport is just part of some industrial park, with farm houses and all sorts of businesses lining the road. The person collecting me on arrival most recently got confused and ended up in the wrong area due to poor signage. Efficient airport though, but still feels a little cramped, especially at the old gates (the ones where you turn left after Security) and at the check in. Check in has been fast every time, so you don't need to remain too long in that busy area. Arrival has always been quick with no real queues to speak of in Immigration.


Edinburgh Airport customer review : 6 October 2009 by A Cook

Customer Rating : 3/5

3 Star Rating

Transport to airport on Airport bus, £6 open return - good value ,swift service. The road layout in front of the terminals was "improved" about 18 months ago and is now chaotic making car drop-offs a pain. Check-in and security both swift. Departure area seems cramped as the terminal is undergoing yet another expansion. Facilities clean. Standard rip-off for bottled water.


Edinburgh Airport customer review : 31 August 2009 by W Gordon

Customer Rating : 2/5

2 Star Rating

Used EDI for a city break on the continent. The approach roads, which don't appear to have changed much in 20 years and the front of terminal area must be one of the worst in Europe for an airport this size. A complete shambles when the airport is busy. Does nobody in BAA ever look at airports in Europe and see what can be achieved? Immigration area is another mess, three aircraft arrive at the same time and the queues are out onto the apron. Why not expand this area and why no "Fast Track"? I notice that one of new traffic lights at the A8 roundabout has cunningly hidden the sign for Edinburgh and the Bypass. This doesn't help tourists trying to handle roundabouts and find their way out of the airport.


Edinburgh Airport review : 18 August 2009 by Tony McLaughlin

Customer Rating : 3/5

3 Star Rating

There has been a big expansion in service from this airport, including Delta to JFK and Continental to EWR. The airport itself now also needs to expand. I found it to be very busy, with arriving and departing passengers not clearly separated. Plenty of facilities however.


Edinburgh Airport review : 10 August 2009 by A Jennings

Customer Rating : 4/5

4 Star Rating

This was my first time using Edinburgh Airport. Departing Edinburgh was a decent experience. However, the queues for passing through security were not so good. It took us 10 minutes to check-in with nearly all of the airport staff helpful and polite apart from one young staff member in his twenties who was swearing and cursing at passengers under his breath. Then we got something to eat before clearing security. It seems that at Edinburgh there are more shops and places to eat before security, so if you are planning to eat- get something before security. Going through security took about 15 minutes- even with all of the screens being used. Slowly we got through. Boarding the plane was quick- although we departed about 15 minutes late due to missing passengers. Returning to Edinburgh was poor. We arrived at midnight and got off the plane quickly- but clearing immigration was pathetic- why do they make you walk round and round before reaching the desks? After clearing immigration, we had to wait and use the same baggage belt as another full flight even when the other belts were not being used! This meant we ended up waiting over 45 minutes to collect our bags. I understand that it was midnight and there would be less handlers on duty- but 45 minutes is a disgrace at any airport- especially an international one like Edinburgh. I think Edinburgh airport is a good one (despite the wait to collect our luggage) - the signage is clear and well designed making the airport easy to navigate. The toilets were clean too. It is clear that Edinburgh Airport needs expanding in the future.


Edinburgh Airport review : 23 June 2009 by Nick Paul

Customer Rating : 5/5

5 Star Rating

FlyGlobespan to Barcelona. Check in helped by extra desk being opened to handle full flight - good service to the passenger to see this and help the system. Security moving very quickly and staff assisting with directions for shortest queues. Departure from recently opened gates which are a long walk from the check-in desks, so allow this if you are late arriving at the airport. These gates have cafes and shopping close by so no need to queue at the shops etc in the main hall. Expansion work to double the size of the departure hall is ongoing, but this seems not to impact the lounges etc. On return, luggage on belt before the passengers were of the aircraft - another good service from Edinburgh.


Edinburgh Airport review : 23 April 2009 : by Nick Paul

Customer Rating : 4/5

4 Star Rating

Flight with easyJet to STN from EDI. Used off airport parking service, so avoided higher airport parking fees - recommend this as the airport charges are high in comparison. Early morning check in - no long queues. 2 items of baggage dropped. Staff helpful and prompt. Straight through to dept. lounge. No delays at security, plenty of staff and assistance to quickest security point. Not very busy as most commuters had departed which is the mainstay of business for Edinburgh. Plenty of seating, whole facility clean. Times and gates clearly advertised on electronic screens close to both gates and in waiting areas. Bar and cafes had no queues. Shops looked busy, but prices are still not the real bargain as they once were for duty free. Internet access on pay as you use desks in dedicated area if wanted. On return to EDI, quite long walk to enter building as aircraft stand some distance form main building, but all at ground level and under cover. Bags on belt quickly. A good service, and happy to recommend the facility.


Edinburgh Airport review : 8 April 2009 : by James Crichton

Customer Rating : 4/5

4 Star Rating

Edinburgh airport is a small regional airport and is one of the best I've been in. Check in was quick and efficient, as usual. Land side there was a number of shops and a newly opened/refurbished food hall which was clean and well maintained. We were able to pass through security within 3 minutes without any problems. The first thing I noticed airside was that all the windows had been boarded up making the gates look dull with poor lighting. I initially expected this had been done for security but I found out that they are currently increasing the size of the lounges and they will be opened in phases between 2009 and 2010. Virtually the same facilities are available airside as landside, so I wouldnt bother spending anytime landside and go straight through.


Edinburgh Airport review : 10 December 2008 : by Nick Paul

Customer Rating : 4/5

4 Star Rating

Dropped off couple of yards from entrance by Edinburgh Park and Fly so no problems or hold ups for travel to airport (Edinburgh is having some major roadworks in the city centre at present that could affect journey times out to airport (8 miles) until maybe 2010) or with on site parking rates (make sure you use the correct car park for the duration of stay, or use an off airport service for better rates). Busy on a Monday morning, but no queue at check-in, which is ground floor, then upstairs to dept. lounge. Joined security queue at 10.05, out to lounge at 10.25. Most gates being used, no real hold ups, just number of pax. Signage in lounge quite clear on overhead electronic boards. Avoid the duty free shops though - still high priced compared to many other airports. 3 coffee bars and cafes, if wanted. Sufficient seating for number of gates. Some wifi available if needed. Pleasant airport to use - fine for the volume of business, and though looking to expand the operation, at present the lounges can cope well with the volume of pax.


Edinburgh Airport review : 6 November 2008 : by Joe Bailey

Customer Rating : 2/5

2 Star Rating

Old and sad inside. It has a small feel about it and this makes it quite crowded. The land side is pretty poor and check in is not good. Once through to airside it is also pretty spartan, and as you approach the gate give up all hope of creature comforts.


Edinburgh Airport review : 7 October 2008 : by Peter Wells

Customer Rating : 4/5

4 Star Rating

I am a regular user if Edinburgh airport and find it a pleasant experience. I do however have three moans - baggage delivery can be very slow. Recently even though I was last off the plane, I noticed that there were still no baggage handlers in the vicinity so obviously there was going to be a delay. Short term car park is very expensive and makes picking up people expensive as well.


Edinburgh Airport review : 1 August 2008 : by John Stubbs

Customer Rating : 5/5

5 Star Rating

I was pleasantly surprised with Edinburgh Airport. Flying to Milan-Malpensa return, I found security speedy yet thorough and the Departures Lounge was comfortable, with loads of seating and a good selection of reasonably priced bars and shopping facilities. Toilet facilities very clean and tidy. Checking-in and boarding was also quick and easy. Generally, the airport has a very comfortable and welcoming feel.


Edinburgh Airport review : 27 June 2008 : by Ross Clark

Customer Rating : 3/5

3 Star Rating

EDI-LHR T1. From the check-in kiosk to clearing Security was, this time, 20 minutes, but that owed a lot to the time of day (0800) and this time of year. The queue this particular day was a long one, but they worked hard to keep it moving. However I don't see where they could add additional security screening capacity - short of taking out two shops to provide some sort of Business Fast-Track.


Edinburgh Airport review : 27 June 2008 : by Ross Clark

Customer Rating : 4/5

4 Star Rating

From the bag drop (had checked in online) to past security and airside, was a shade over ten minutes, and this at 1630. Can't really complain about the airside facilities, or indeed much else. On the return leg, the baggage was at the carousel by the time we had got there. The only problem was being held up by the bus service for twenty minutes because they couldn't get it to restart and a whole bus load of pax and their luggage had to change to another vehicle (but this is a Lothians Buses problem). Otherwise, I still rate it a very good airport in the 5m - 10m passengers per year category.



Edinburgh Airport review by Peter Cullen

19 May 2008   Customer Rating : 3 Star Rating

I have not used this airport as frequently as some commentators, but I was recently there and disagree with some of the previous comments. True, it is busy and needs additional facilities, also the shops and restaurants are usual BAA fare, but there was plenty of seating and information was good - my outward flight was delayed but not really due to the airport (the local weather was poor when it appeared very good everywhere else in Britain). My real disagreement is with transport links, there is a bus to the city centre every 10-15 minutes which costs £3 and when I used it took less than 20 minutes, which seems as good as any other airport I know of in Britain. Obviously it will take longer when the traffic is busy, however there is much publicity about a tram to link the airport and city to be opened in a couple of years, so it is not really fair to say the problem is not being addressed (albeit rather late).

Edinburgh Airport review by Jamie Harrold

23 April 2008   Customer Rating : 1 Star Rating

Unfortunately I have lost confidence in Edinburgh Airport. The last few years have seen it improve a fair bit from where it came from. However, there has been a period of growth over the last year or so and the airport is struggling to cope. The transport links to the airport are poor and appear to be getting worse. There is no word of any investment into improving the traffic problems in the area either. I also find the queuing times in Edinburgh mean that the time spent in the airport is no longer enjoyable while it seems that delays hit the airport more and more. I travel to Heathrow often and use Edinburgh but it would appear that whenever a flight is to be cancelled, it is from Edinburgh. Leaving us passengers late for business meetings. Coming from Kirkaldy, Fife I am delighted to see the upturn in Dundee's airport and I will certainly be using Dundee as opposed to Edinburgh from now on.

Edinburgh Airport review by M Izdebska

12 February 2008   Customer Rating : 3 Star Rating

Despite the increase of passengers in the recent years Edinburgh Airport remains still a small and cosy airport. There are however, few issues which could be improved; those are: playing area for children, better connection between Glasgow Airports and a safe cycling path from the city centre as well as other parts of Lothians for the staff commuting every day to work like me. Although Edinburgh Airport is a non-smoking airport, it is difficult to believe it simply because the smoking area outside the terminal limits to one bus-like shelter very poorly signposted so people smoke just at the exit doors.






 
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