DUBLIN AIRPORT review : 2 September 2008 : by E Bowman
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Customer Rating : 3/5 |  |
I fly through Dublin airport a lot; for the most part, it's pretty efficient. Filthy, unpleasant,
but efficient. Finally got to see Pier D in all its glory - standards are low. First, the sky
bridge is hardly impressive - made from obviously prefab parts and is /already/ starting to look a
bit shabby. Because its curved, its moving sidewalk coverage is limited. It's a long walk out to
Pier D, and moving sidewalks would be kind of appreciated. I personally found it annoying that they
built this thing so that I have to walk further than a straight line because of the curve. What is
up with no air bridges? It rains a lot in Dublin, and it's 2008. You want me to walk across the
tarmac to get on the plane? Whenever I see a "D" gate on the big screen for my flight, my heart
sinks.
DUBLIN AIRPORT review : 22 July 2008 : by Emma Fitzgibbon
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Customer Rating : 2/5 |  |
Came through Dublin airport departures on a Sunday evening and found it to be an absolute nightmare.
We'd checked in online so no delays there however the queue for security was badly managed - staff
seemed unable to arrange the queue properly so passengers were sorting themselves out. Staff around
the scanners were doing nothing apart from making sure that passengers put the trays back in a rack
on the belt (in order that they wouldn't have to do it) - passengers were trying to reach up the
belt to get their stuck luggage while staff did nothing. Queuing for drinks and food was a nightmare
with people jumping ahead of each other and staff who had no idea what they were doing (although
this may just have been one outlet). Walk to the gate (D) was long and there was hardly any space to
move through the halls, no one was around to help elderly passengers caught in the chaos. The only
good thing I can say about this airport is that the staff at the gate were very friendly and
efficient - much appreciated after the nightmare we had getting through the airport!
Dublin Airport by Gary Farrelly
13 May 2008 Customer Rating : 
Pier D is currently being used as a departure point for many airlines. When the airport renovation
is complete the pier (which has no air bridges) will become a dedicated low cost facility. Yesterday
I boarded a flight via Pier D. The area is well equipped and clean with high ceilings and good
ventilation. The walk from the main terminal is far but in my opinion this is not a problem due to
the moving walkways. The designers of the pier and it's link to the terminal have taken great care
to make the long walk as interesting as possible and great views of the original 1939 terminal are
impressive. The Dublin Airport Authority are playing catch up to dramatically expand the capacity of
the airport. When all projects - pier D and E and the renovations of A and B and the inauguration of
T2 are completed I have complete faith all will be better.
Dublin Airport by Oscar Hillgaar
12 April 2008 Customer Rating : 
Dublin pier D is fine, but there seem to be problems with people ending up here when they were
intending to go to a different pier/gate. When you build a terminal full of shopping like a Middle
East souq, things are bound to go wrong with people ending up at wrong gates. No matter the amount
of signposts. Dublin airport should have some real, live "minders" available to escort passengers or
to help them on their way without having to go through the whole rigmarole of security etc. again.
Dublin Airport by R Hopkins
9 April 2008 Customer Rating :
Saturday evening, 6th April. The airport was remarkably quiet and, having arrived unexpectedly
early by Aircoach transfer, we went straight to a short queue at the Ryanair check-in which was
already open. Apart from Americans with vastly overweight baggage, check-in was rapid, followed by
quick security. There is a good range of duty free shops and a large café and bar area upstairs,
which we nearly missed owing to poor signage. The café was virtually empty, perhaps as a result of
a failure in their credit/debit card machinery requiring all payments in cash, not necessarily
convenient at the end of a visit! This is the only reason for losing a star. Access to the
apparently dreaded D area was no problem, the distance similar to that in many other airports, but
with plenty of walkways. Signs clearly advised of allowing 10 minutes to the gate, which was ample.
Once in the gate area, there was another shop and bar, together with plenty of seating. The two
clearly-marked and calm queues for the flight were well-managed with quick boarding. Overall,
Dublin airport is the most efficient and clean airport of the many from which I have travelled.
Dublin Airport by Gavin Stewart
8 April 2008 Customer Rating :
Credit where it's due to DAA, Pier D (Ryanair) is finished and extremely pleasant. There are no
airbridges, although the design implies these might be added later. Distances are long but ample
travelators. Certainly an improvement on the dangerously congested walk snaking the old terminal.
Arrivals processed well, and new passport area is very rapid. Departures, long trek again but at
least now arriving and departing pax are separated in the structure. I was pleasantly surprised by
the overall sense of spaciousness (and this was the evening rush), and the generous provision of
seating, most of which enjoys excellent views of the airport. No doubt in time all this empty space
will fill up with retail etc. but for now, enjoy it. I must be lucky, in 150+ visits through Dublin
outward security has always been a breeze, 5 minutes at most, and the security personnel are very
friendly. Last week, all available scanners were manned and open, even though it wasn't all that
busy. Can't remember the last time I saw that at an airport.
Dublin Airport by C McCafferty
6 April 2008 Customer Rating :
I used Pier D in late January over a weekend trip to Dublin, and was generally impressed. The
distances involved to get to and from the main terminal are certainly long, but there are plenty of
travelators and passengers are well informed that they should leave plenty of time to get to the
gates (for once not an overestimate of how long it takes to get somewhere in an airport!). My
experience was helped by the fact that it was a sunny evening and the airport was relatively quiet,
but I was almost amazed at how bright, airy and spacious Pier D is. I secluded myself in the Thomas
Read bar for 20 minutes or so and loved the effort they have made to make an interesting
‘gentlemen’s club’ type space, so much better than the countless nondescript bars which populate
airports the world over. Even though I was ‘lucky’ enough to have one of the few remaining flights
departing from the portacabins (quietly retained down a flight of stairs, but presumably on a
temporary basis), I was pleased with Pier D overall. Clearly an effort is being made by the DAA to
improve the experience.
Dublin Airport by D Moulton
25 March 2008 Customer Rating : 
Pier D is great if you are a fit and healthy individual, it is a disgrace if otherwise, with young
children, elderly etc. Do the DAA just not care about this 25 minute walk? What about their parents
and when they travel. Why do they just not think about the length of journey involved and offer some
kind of caddy service.
Dublin Airport by Jason Brown
25 March 2008 Customer Rating :
Used Dublin over Easter Weekend via the new Pier D. I've found Dublin in the past to be quite an
old fashioned airport however the new Pier D is very bright and airy. One word of caution - take
your walking shoes with you as to the very far gates it is a hell of a walk! From duty free it
would be approx. 15-20 mins. It'll be a nice airport once everything is finished!
Dublin Airport by P Casey
17 February 2008 Customer Rating :
Is D for disaster? Whoever thought that Pier D would bring with it an improvement over it's
predecessor - pier portakabin - was surely misguided. Whilst it has the look of a modern airport
terminal, drill a little deeper and note the wholly avoidable defects. The overhead signage is tiny
and poorly illuminated. The localised PA system (at each gate) is tinny and inaudible. If there is a
pier-wide PA system I have yet to hear it. The toilets are too small for the volume of people the
pier can accommodate. This results in passenger build up even when the terminal is half empty. Even
when quiet, the new pier looks unkempt and unloved. DAA's incapability to keep anything clean and
tidy has reached Pier D. Empty glasses here, old newspapers there, spilt crisp packets on the seats.
Catering appears to be monopolised by the inept and overpriced Cafe SOHO. It is fair to say that
with a bit of work, this place could be reasonably user-friendly and comfortable. I really hope they
do a better job with Terminal 2!
Dublin Airport by A Eames
5 February 2008 Customer Rating :
I pass through Dublin Airport every other week on business trips. Have found the best way to get
there and avoid the nightmare traffic chaos on the M50 is to catch the early flights around 07.00
a.m. But even if this helps avoid traffic chaos, the airport inside is bedlum - long queues. With
Aer Lingus even if you check in online and print out your boarding pass, you can still sometimes
queue for another hour just to drop off your baggage at the "Tag and Drop" counter - crazy! I've
found it is worth it to pay more to travel SAS or Lufthansa or one of the other international
airlines as the check-in queues are generally less chaotic. If just with hand luggage, Ryanair
online check in is excellent, you don't need to go anywhere near the check-in counters.
Security queues are a nightmare and I really feel sorry for old, disabled, ill or pregnant
passengers - as a young, fit and healthy person, I find the airport extremely stressful but how must
it be for a 70-year old having to walk for 20 minutes to the gates (they don't seem to have these
shuttle carts to transport people or walking conveyor belts that you find in other airports), carry
heavy hand luggage (as there are no small hand baggage carts once you go past security) and then
have to stand in the rain for 15 minutes as many of the airlines (e.g. Aer Lingus and Ryanair) do
not pay to use boarding walkways? It must be a living nightmare for people like this.
A few simple things would help to improve it: (some of these things are of course, up to the
airlines, but I think would help travelers to have a more favorable impression of Dublin airport:
1. Hand baggage carts after the security checks. 2. Organize the check-in queues properly - at the
moment there is no concept of a queue, people are pushing and skipping the queues like crazy. Most
the time you can't even figure out where the queue for your destination starts or ends. 3. Service
the ATM machines and ensure that they are not constantly "out of service!". 4. At the conveyor belt,
have a "do not step past this line" zone so that people who see their luggage passing by can
actually get to it. At the moment, it is a battle against hundreds of others to try and grab your
luggage from the belt. In Scandinavia, there is a "buffer zone" and this means people can step into
it when they spot their luggage. Very simple and civilized, but would it work in Dublin?
5. Toilets - the toilets by the conveyor belts are a nightmare. Always dirty and always a long queue
- there should be more toilets. 6. Walking conveyor belts - to the A gates ... sometimes it is a 20
minute walk to this area. Too far for ill, elderly, disabled or young families. 7. Car rental
carpark: very badly lit up so when you arrive at night you cannot see the numbers on the ground
marking your car spot and you cannot see if the car has any damage. Frequently, there are no baggage
carts here which means a walk to the airport to pick up one before you can unload your car.
8. More bus links to the suburbs. At the moment the Aircoach goes to Sandyford in the south of the
city and to the city center. Fine if you live along this route but the only alternative to go to
other parts of the city is to take a cab. Why are there no more Aircoach routes. A train connection
to the airport would be a major bonus. In most European airports you can hop on a train/metro in the
terminal building and even if it is rush-hour you know you will get to your meeting or destination
in XX number of minutes. In Dublin, where the traffic is hell, a train connection would be very
welcome as another alternative to travelers. 9. Wireless internet - only works in certain marked
areas. And two out of five times I use it, it doesn't work at all. More electricity sockets so you
can charge your laptop would also be great.
Dublin Airport by Paul Tyrrell
12 November 2007 Customer Rating :
Dublin airport has still a long way to go but is getting there. The departure area provides decent
facilities and in comparison to many other european airports it is becoming more user friendly. Where
Dublin falls down badly is its arrivals area which is shambolic, and is an atrocious chaotic mess
which would leave a very bad impression on first time visitors to Ireland. The lack of proper and
enough toilet facilities in this area, together with the long delays in baggage arriving on totally
inadequate carousels, needs to be addressed. Terminal 2 cannot come quickly enough but in the meantime
the DAA needs to address the arrivals area in the same manner they tackled the inadequate departures
area giving at least some level of comfort to its customers
Dublin Airport by S Blackburn
27 September 2007 Customer Rating :
I struggle to find a good thing to say about the airport, although it's clear a lot of building work
is going on, and it's really needed. Arrival hall is dark and low ceilinged - not a great first
impression. Departures is just a mass of people, mostly in queues. There simply is not enough space to
circulate and the only time I've seen LHR that bad is Terminal 1 on Christmas Eve... Travellers not
used to the airport should check the giant boards in the middle of the hall to find their desk. There
is some space to sit and relax upstairs in the food hall (which extends a long way, so there are more
seats at the end away from McD's) but most food seemed pricey (even more so than London). Beware the
"all you can eat" carvery - the promise only extends to the vegetables! Queues for security seemed to
vary; luckily I chose a time when it was short and things moved quickly. Gates A60 and above are
literally in portakabins about 10 mins walk from the main departure lounge - even a moving walkway
would have been a good touch here, but I suppose most airports would have remote gates and busses
instead of this so it could be worse. But it does give the feeling of a bus garage. Also odd, for a
European airport, to mix arriving and departing passengers, even for a short while.
Dublin Airport by J White
30 August 2007 Customer Rating :
I arrived from Heathrow, which is a total mess and arrived into another mess. Absolutely crowded check
in facilities and the baggage hall was packed full of people. We waited 30 mins for our luggage and
arrived into a arrivals hall that was packed with people, no money in the ATM. Departure gates are a
shopping centre but no thought on passenger comfort. Overall would never recommend flying from Dublin
until they sort it out. Only good thing is the US Immigration Clearance, so you avoid the home grown
American immigration officers in the US. They seem to be a lot nicer in Dublin than US - overall
airport 2 star
Dublin Airport by D McDonald
13 August 2007 Customer Rating :
I use the airport several times a year visiting relatives and have found it to be ok. A bit grubby and
rough around the edges but generally not bad. However, since the birth of my son, my wife has
discovered that the baby-changing facilities are non-existant and she has had to change nappies in the
seating area. The airport is stuck in the 1970s and needs a major injection of cash to bring it into
line with the rest of the development in the city.
Dublin Airport by T Smith
23 July 2007 Customer Rating :
Departed from Dublin, and I was shocked by the chaos. At 6am the
terminal was a solid mass of queued people from the back wall to the
entrance doors. It seemed impossible to find informative signs. After
several attempts we found the Continental counter. Once the proper
queue was found the lines moved quickly, aided by staff who were
competent, and friendly in spite of being obviously shell-shocked by the
booming confusion around them. Many airports handle more passengers
than does Dublin, without the crowding, confusion, and noise that I
witnessed. Additional space might be enough to solve the problem, since
the staff is already as patient and helpful as humanly possible. I can
only conclude that favorable reviewers travel from there frequently, and
have forgotten the experience of the first-time passenger.
Dublin Airport by Gavin Stewart
13 July 2007 Customer Rating :
Latest estimates still say Pier D will be ready September 2007. Let's
hope they put a spurt on, it can't come a moment too soon. What a shame
Dublin couldn't invest a bit more into the temp structure which has
covered all Ryanair flights for almost a year now. The unpleasantness of
this Ryanair-only pier is a factor in choosing your carrier to Dublin.
Passengers seem obsessed by queuing early, well before plane arrives, to
be the first to nab their seats onboard. Time after time, despite
signage, non-priority pax go in the priority lane. As these lanes are
very tight, you may have to push and shove to get past them. Last week,
a last-minute switch from gate A64 to A65 (all of ten yards away from
each other - what was the point?) produced a total stampede; lucky no-
one got injured. Treating pax like animals is now making them behave as
such. My advice is, chill out, head out to pier C or B where (especially
in the evenings) it can be deserted, put your feet up, watch the view;
head to Pier D at the last second if you can. Pier B often has no
evening flights at all, while the Ryanair portakabin heaves with people.
Odd!
Dublin Airport by Martine Brangan
3 July 2007 Customer Rating :
Information board re check-in desks good. Aer Lingus self-service check-
in terrific. Otherwise check-in areas are often chaotic. Pier C is
lovely and airy, Pier B a bit aged and tight, Pier D is a portakabin
which will be replaced, Pier A can be horrendously crowded and chaotic
as it mixes both arriving and departing passengers. Arriving into Dublin
can be very unpleasant, especially travelling with/as a disabled person.
I have encountered up to five elevators/stairs before arrival into
crowded baggage hall. Queue for taxi the other night was unbelievable.
There were easily over 100 people snaking towards the taxis, the queue
extending into the terminal building. There is, at times, not enough
transport for the number of people arriving. It should be great when the
new terminal is eventually built, providing there is transport to match.
Dublin Airport by Glenn Sleator
20 May 2007 Customer Rating :
Dublin airport is an interesting airport in terms of layout.Modern
combined with dated buildings making it not very uniform and straight
forward. It can be extremely busy any times.The airport copes with alot
of air-traffic in the summer. Especially when the holiday makers are
checking in. However the ground staff are pleasant and helpful and try
to keep the flow of passengers moving. The eating and shopping areas in
Dublin airport are actually good although expensive. The members lounge
is worth while joining up to if you are a regular user. Parking at the
airport is very far out from the terminal and expensive but good fast
and efficient bus service is in operation. Overall the airport is ok and
acceptable and gets the job done, the new terminal (peir D) is on the
way and will make life alot easier in the future.
Dublin Airport by Gavin Stewart
19 January 2007 Customer Rating : n/a
Your Dublin airport experience is a bit of a lucky dip depending on when
you go through. Chatting with an employee last week confirmed that
Mondays and Fridays are very unpleasant for delays and queues, but the
rest of the week it's mostly fine. I have been through on Tuesdays and
Wednesdays when I walked straight up to check-in and waltzed through
security. Outside, Pier D appears to be rising at a rather gentle pace;
expected late 2007 now. One thing to commend is the simply amazing
number of automatic check-in kiosks Aer Lingus have installed. Check in
for EI now works extremely well. Courtesy bus pick-up is very badly
signed. Be ready to wander around for a while confused. Airside food
hall upstairs is much better than it looks. Don't be put off, you can
get excellent deli style cold-cuts, even a fresh stir fry knocked up to
order. The whole thing is going in the right direction.
Dublin Airport by Kevin Armstrong
17 December 2006
Used Dublin many times since my first post last year. Can't say I enjoy
it, but it does the job. Check-in with Aer Lingus is excellent,
especially with the self-service machines. Security usually has long
queues but they get everybody through pretty quickly. The shopping isn't
great focussing mainly on leprachaun and Guinness tat, and the bookstore
is particularly disappointing. Food hall is ok though. The new temporary
wing is depressing. A very long walk into a huge cattleshed. Arriving is
very strange, walking through the departure lounge and baggage
collection is horrific. I try to fit everything in my carry-on bag.
Transport into Dublin is very good, other destinations so-so.
Dublin Airport by Paul Mathison
11 December 2006
I have used Dublin airport about a dozen times over an 18 month period.
To generalise, whilst certainly not the prettiest airport, it is
functional and gets the job done. Even my most recent flight a couple of
weeks ago with the new EU laws in place was well organised. There was a
massive queue for security, but it took a little less than 20 mins to
get through - acceptable. Some good places to eat, but I agree with
Gavin Stewart: Ryanair's portakabin setup certainly makes you feel like
human cattle. The worst part about Dublin Airport in my opinion is
getting there - no major rail link and traffic congestion that can cause
significant delays to buses makes it the most stressful part. I always
allow more time than the alleged '30 mins' from city centre,
particularly on a Friday.
Dublin Airport by Simon Albury
27 November 2006
The previous comment says it all. On 24 November, also, the wait for
security was the worst I have encountered at any airport. This is an
airport to avoid.
Dublin Airport by L Grounds
27 October 2006
Dublin airport needs to look very seriously at its security procedures.
We checked in as the check-in desk opened, so two hours before our
flight was due to depart and thank goodness we did as we spent the next
90 minutes queuing to get through security. The problem was that there
were only three desks in operation and with each passenger being
subjected to a thorough search there were considerable hold-ups. Lots
of people around us were actually going to miss their flights! All
complaints were met with the usual shrug and "sorry it's nothing to do
with me" don't get me wrong everyone was very polite but it isn't very
helpful when having allowed lots of time to get to your flight, you then
get held up through inadequate security procedures.Yes everyone expects
some delays as proper security procedures are followed but come on 90
minutes of standing in a long queue is a little excessive don't you
think?
Dublin Airport by Gavin Stewart
7 October 2006
Bit ramshackle here and there but Dublin is OK. It always seems smaller
than you might think. A word of caution for first-time Ryanair
travellers - the new temporary (?) portakabin mega-gate is just
horrendous. It is a seriously long walk down a bouncy pre-fab corridor
and when you finally get there, boy, a vision of Hades. Thankfully
Ryanair are the best around at getting planes boarded super-quick and
off on time (this sentence only sounds ironic, it is actually meant
sincerely) these guys don't muck about. Many travellers will feel it
worth a few extra pennies to avoid this experience and go with another
carrier, even Aer Lingus that use proper gates. Coupled to the notorious
"special" gate Leeds Bradford has laid on for Ryanair, LBA-DUB on
Ryanair must be a new low-point in air travel! Other than that, the
airport is OK. That bistro upstairs has been converted to air-side only
but it stops serving food at 9pm, or in other words, no new customers
after about 8.30 - what's that all about? Service quick though and food
edible, nice atmos. Shopping : looks showbiz but strangely unsatisfying,
unless you get very aroused by cuddly leprechauns, endless racks of
"Irish Cream" chocolates and exorbitantly priced smoked salmon. I always
enjoy arriving here because it's Dublin, it's friendly, and you
generally walk straight up to a Taxi, not something that can be said for
all airports.
Dublin Airport by Steve Ward
16 September 2006
Airport is suffering from increase in passenger traffic. At peak times
queues through security are very long; this all started last year after
they failed a security test. The new RyanAir departure gates are
horrible, avoid if possible. On the plus side, the food outlets have
been incorporated into the airside with plenty of choice. Baggage hall
is a bit dismal, I aim to travel light and walk straight past this.
Dublin Airport by Ian Gallagher
12 August 2006
Use Dublin airport once a year, it is generally an okay experience.
Staff are freindly and good service to the city, however during peak
times the terminal can be chaotic, with people queuing all over the
place. Self check in with Aer Lingus and Ryanair have improved check in
ques, but the time you have saved at check in , tends to be spent at
security. The worst part about Dublin is that if you transit from a
domestic destination, you have to exit through customs , go up stairs to
the check in area and pass through security again. The airport seems to
have taken a leaf out of the low fares airlines book on transfers, they
dont accommidate it. Dublin used to be a great airport as a transit
point, with a transit lounge, now that is all gone.
Dublin Airport by Ryan McKeag
10 June 2006
Dublin Airport is simply terrible. I expect an airport to be crowded
but I also expect to see activity to manage the crowd. If only those
'mystery suits' running the joint came down from the 4th and 5th floor
and put themselves in the shoes of the customer perhaps some change
would come!
Dublin Airport by Alan O'Mahoney
1 June 2006
Dublin is a dismal place to spend any length of time. It is old, shabby
and has aged very badly. It is in desperate need of renewal amd extra
facilities. The security screening area was packed. The passengers
snaked back a huge distance and although the queue moved constantly it
still took ages to get through to the Boarding gates. The airport's food
outlets are very expensive and the choice is rather limited. It seems a
great shame to me that our biggest airport is such a drab and
uninspiring place. It reflects very badly on the city and the country
for that matter. This is many peoples first view of Ireland and it is a
very bad view of it. I hope when or if the new terminal is built they
can offer better facilities for their customers as if they did they
would have much happier customers.
Dublin Airport by Stephen Timmons
1 June 2006
OK until we got to the gate. Very crowded and chaotic, and then a last
minute gate change that necessitated a sprint with an unenthusiastic
2-year-old from B26 to A12. Positive ; very friendly and pleasant staff
at both security and check-in
Dublin Airport by G Atkinson
18 May 2006
US citizen here - while Dublin was decidedly shabby and somewhat
decrepit in appearance (the airport not the city!) I found that
everything was in working order, and the staff was very friendly and
helpful. The plane left on time and there was plenty of food and seats
about. I will take that to a shiny new American airport (many are
anything but) with non functioning airtraffic control and baggage claims
(ahem, Denver) and rude staff (LA) any day of the week. To the Irishman
who was embarrassed by his airport I say you have the better deal - but
yes a simple fresh coat of paint would go a long way.
Dublin Airport by Brian Murphy
28 April 2006
Although Irish, I also am embarrassed at the overall state of Dublin
airport. On a recent flight which originated in Dubai, the contrast
between the two airports was overwhelming. On arrival in Dublin, I was
immediately struck by the chaos and overall grubbiness of the airport,
especially in area C. The carpets here need immediate replacement. In
addition, I could not believe the number of beer bottles lying around
the cafes in this area, which were ultra-quiet at the time and the staff
certainly did not look stressed. This leaves a very poor impression for
any tourist or business person using the airport. I also agree with
other passengers on the filthy state of the toilets in the airport.
Furthermore, it is a real pity that the airport authorities continue to
downgrade the number of notices in the Irish language in the airport.
There are bilingual notices in places, but on arrival in Area C, one
would think that one was arriving in England and not Ireland! This
contrasts sharply to the corresponding situation in Wales, where
bilingual notices are the norm, even in train stations. One plus
comment however - the Priority Pass lounge in the airport is excellent -
a welcome oasis of calm away from the chaos down-under! All one can
hope for is that somebody in charge at Dublin airport in a position of
authority would begin to read the comments of the users of this website,
who have taken the time and trouble to offer some really constructive
criticism and suggestions!
Dublin Airport by John Coghlan
20 April 2006
Departing Dublin Airport to London Stansted on Good Friday (14th Apr).
Absolute nightmare - departures area has just got too damn small. Check-
in at Ryanair desk took 5 minutes, however queues to go through security
were winding up, down & around the check-in desks! Took 40-45 minutes to
get through the queue & past security. Dublin Airport Authority staff
were struggling to direct people who had checked in to the end of the
queue, which led to people queue hopping. Someone in the queue asked a
DAA staff member what would happen if they missed their flight due to
the security delay - the response was a "nothing to do with me" shrug of
the shoulders. The mind boggles - thankfully we had plenty of time to
spare to get to our gate, but we could easily have missed our flight if
we had happened to go for a coffee before going through security. As it
turned out Ryanair ended up offloading 5 passengers bags due to the fact
that they didn't turn up at the departure gate in time. Any chance some
of them got caught in the queue at security gates instead of being in
departures?
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