Dublin Airport Passenger Reviews and Dublin Airport Customer opinions

Terminal Two pleasant but seats in departures uncomfortable. Terminal two only a couple of years old yet cant cope with early morning long haul number of flights and passengers while Terminal One seems half empty. Arrived on long haul early morning on 31 March. Plane sat on taxiway for 20 minutes as no gate available then when at gate there was no one to operate the airbridge and sat another 15 minutes.

Unbelievable queues for everything in T2 this morning. Security is just awful - you queue to get on the queue. Many people running through the airport to try to make flights because it had just taken them such a ridiculous amount of time to get checked in and then through security. I think they have now just overloaded completely on the number of flights they are trying to depart between 6am and 8am. It was a really unpleasant experience all in all.

I've been through this airport three times in the past month. Arrivals were fine and we got quickly through passport control. For departures, however, security in Terminal 2 is still a mess. The problem with security in Dublin is a total lack of focus and organisation. Throughput must be much lower than at other airports but its not because the checks are better, its because the staff are not focussed. The guys looking at the monitors are carrying on conversations with their colleagues and looking into space when there are no bags to observe, because the said colleagues won't move the bags down the conveyor. The lead in conveyor is far too short as well. Its dire, it causes unnecessary delays and I'm sure security must be weaker as a result.

Landed from Lanzarote in T2 late at night, waited a long time for bags no other flights due in, customs were standing watching everyone waiting on bags, walked through with my husband asked where I was coming from and told to put my bags through the scanner. Customs staff were so rude, not even a thank you.

Very clean and easy to get through, facilities were amazing. I enjoy coming to Dublin airport but security is terrible and the queues are very long - it can also get very busy. Shops there are very good.

Flew EI for the first time in years so I used the new Terminal 2. (Normally fly FR) On arrival, quite a lengthy walk to Passport Control, but it was very swift. Waited no time at all at Passport Control and my luggage was already on the belt! Came out of the channel, and the Arrivals Hall was very crowded and small, made worse by a convenience store taking up so much space. On my return, check-in was very quick and proceeded through the Arrivals Hall, up another level to security. Security was very quick too. Terminal 2 has great shopping and refreshment facilities.

A total nightmare. Arrived from Bilbao. Was told that transfer had closed. Had to exit, re-enter and go through security. Queue was crazy with many people under pressure to get flights. I purchased alcohol at Bilbao and had Boarding Card and receipt, I was told that I would have to dispose of it because it was not in a bag. When I asked a lady where Aer Lingus was, she did not turn around and just said "At the Aer Lingus desk". Nightmare in comparison to the way I was treated at other airports.

I travel home to Ireland approx 4 times a year, it's bad enough having to fly Ryanair but now we have the added waiting and queuing time at Dublin airport. I last travelled through after Christmas and thought that as it was the end of the festive holiday, it could be a one off! But no, I queued for nearly an hour to get through security, there was absolute chaos, people were getting stressed and constantly checking the time as the delays were impacting everyone! I would have assumed that more staff would now be recruited as it appears to be an ongoing issue! Dublin airport, please sort it out!

Agree with previous posts. Dreadful delays through security - very slow and only 2 lines open. Felt like a complete disregard for customers. Won't use Dublin again unless have no other choice. All shops closed by 9.00pm, so could not comment on facilities.

I am delighted to say that I used Dublin airport twice in the last month. The new terminal is very welcoming, well planned and organised. It was good to see Irish language signs and to have a sense of arriving in a wonderfully welcoming airport. I found the use of art work and the theme of the 'gathering' to be very nice and both professional and sentimental. The airport seems to employ a lot of non-Irish people some of whom are very surly and let the airport and indeed Dublin down. The catering facilities are rather good but it is a puzzle that staff have a poor command of English. At a time of high Irish unemployment one would like to see Irish people employed rather than those with poor English and a bad attitude. Public transport is well signed and overall the airport is one of the best in Europe with attention needed to certain staff.

I fly regularly from the US to multiple cities in Europe. This is one of the most convenient and friendly airport that I flown to and connected from. The pre boarding US custom office is particularly convenient. There is a nice choice of affordable hotels with free transportation from and to the airport.

One word comes to mind - a disgrace! And nothing more! Arriving at T1 after a delay in Copenhagen I had to wait at least 30 minutes before I could collect my baggage as several flights had arrived at the same time and used one of the two operating baggage belts even though there were others not in use. Restaurant facilities are under criticism. Bad and over-priced food served by ignorant staff. None of the staff I encountered anywhere in the airport wanted to be there and this was reflected in the level of courtesy given. The staff at the information desk were by far the most ignorant! Flying out from T2 a week later, the situation was only made better by a larger selection of food outlets. Security was a nightmare. No organisation at all with many queue jumpers and arrogant staff who just did not care. A major overhaul of the airport is necessary with greater attention being paid to employing staff who give a damn and to offering facilities that the traveller wants as opposed to what the airport wants the traveller to have.

Arrived with a Ryanair flight from Bristol. Half a mile walk to immigration, very slow passport control, took almost an hour with just 20 or 25 people in the queue. Staff completely indifferent. Poor signage, no directions to public buses, no information where to buy bus passes, no good directions to other terminal. Airport looks modern, but service is below zero.

We visit Dublin approx 4 times per year, on trips to visit family, and have never had problems until last two visits, and on arrival it is now passport control that on arrival has large queue's and returning this time on the 30 Dec 2012 long security queue's, plenty of lanes a pity only 4 were open, it was no good a young lady shouting close up, close up if there was nowhere to go, I suppose it makes the queue look better on CCTV if you pack the people in closer.

Terminal 1. What an absolute shambles even at 6am on Saturday morning. Long queue and going nowhere quickly, shouting orders at people and not in the least bit helpful. Having travelled to many countries, even some non 1st world countries, Dublin airport would rate very low. It's a real pity as once you get through the shambles that is security, everything else is great.

All ok apart from queues at security, not impressed. Hardly any machines open and queued for at least 20mins to get through. Such a shame as the last time I passed through here really smooth and efficient. No excuse for queues like that should be able to have adequate staff on at peak periods throughout the day.

I don't normally do reviews but felt compelled to do this one after last night's experience at Dublin Terminal 1. I checked in for my flight about 1+1/2 hours before take off at 19.40pm. Going through check-in was a breeze but at security, it was a nightmare. At the entrance to security are automatic doors which appear very new. At this point there was a little uniformed man barking out instructions to travellers like an RSM, "don't step beyond the yellow lines! wait your turn etc". Passing though the automatic barriers you then had a very long zig zag queue of travellers. At this point I would hazard that about 45 mins had passed. If you had left it late, as some passengers had, you were going to miss your flight. The last section, as always, was the best bit and you had options, which queue to join?! If like me you just accept that the queue you join will always be the slowest then no problem but if you're in a hurry! I got through okay and made my flight which fortunately had been delayed by 35 minutes. I am certain that many people missed their flights last night because of the delays in security. I think there is room for improvement at Dublin Terminal 1 but in the meantime would suggest that travellers check in early for flights.

Ireland's busiest airport is an airport of long distances to walk, especially when flying with RYR (definitely taken into account when proceeding to the gates). Complicated structure with two Terminals. Poor signposting at check-in in T1. Cleanliness in T2 is very good, T1 is O.K. Accessibility by road is good, but no rail link. There are good bus connections not only to Dublin city but also to the countryside, even up to Belfast. However it's quite difficult to find the right bus stance, especially since there are several services to the city with different tariffs. Recommendation: "The Angels Share" pub in arrival T1. Airside needs improvement but obviously a master plan is already in force.

T1 Security delay was an absolute disgrace on Sunday evening 11/11/2012. There were literally hundreds of people and only 3 or 4 security channels open. It took us 1 hr and 10 mins to get through and would have taken even longer had it not been for the kindness of several strangers, who let us go in front of them as our flight was about to close. We had to run all the way to our gate, with a young child in tow, and got there with seconds to spare, just as the flight was boarding. We saw several passengers at security who asked staff to let them through as they were going to miss their flights. The attitude of the staff was appalling, they did not care and just told the passengers to get back in line. Many people must have missed flights that evening. My cynical side would say that it is a deliberate ploy by Dublin Airport to promote their fast track security service (at an additional cost of course).

Depart Dublin Terminal 1 around twice a month and always have a minimum delay of 20 minutes in Security. I have also missed a flight due to the delay in Security. When you ask the security staff why so few of the lanes are open they say it is 'down to management'. Would be interested in the reasoning behind this statement. Terminal 1 has improved greatly since Terminal 2 opened losing its 'bus station' feel with fewer passengers around. Food and drink facilities are ok. Overall if they resolved the unnecessarily long wait in security it would be a pleasant airport.

I was booked to fly back from Dublin to Bristol on Aer Lingus. We got on the bus to go to the plane (after passing security etc.) only to be told that the flight was cancelled because of bad weather. We were told we could try for a flight to Cardiff but would need to go back to the booking hall - about a Kilometre away. I got back to the booking hall and bought a flight to Bristol on Ryanair. The flight was in 40 minutes so it would be a rush to get to the plane on time. I tried security but it was solid with passengers so I asked the staff on duty if I could get to the front but they were having none of it. I stood in the queue for security for 25 minutes and then ran to the gate to find the flight had shut up 10 minutes before it was due to take off. I went back to the booking hall and changed my ticket for the later flight which cost me another 110 euros.

I don't understand the negative reviews. Arrived around 13.30, Tuesday October 9th and departed around 14.00, Friday October 12th with Aer Lingus from and to Amsterdam. Arrival, the short taxi time was very convenient. Arrival and customs were very quick, the new terminal looks amazing. Departure Checking in was very easy (on the machines) as well, passport control was very quick once again and only had to wait in line for security check for about 5 minutes. Many stores and restaurants, easy to find your way around, screens updated very regularly, sockets to charge your electronics, free wifi.

We passed through terminal 2 again in August. The security screening has not improved at all. The entire operation is badly organised and run. The queues were long but moving only slowly so I had a good chance to observe operations on my gate and the one beside it. The picture was the same. Both X-ray screens were being read by girls who seemed to have attention deficit disorder - they could not stay still and despite the queues, they were constantly leaving their posts to chat to other members of the crew. Whenever they saw something suspicious on the screen, instead of getting their colleague to check the bag, they called over the colleague from the belt to the screen and they had a discussion about the suspicious screen. In all cases they decided that the indication was safe and the bag was allowed though without opening. It looked almost as if they were being trained but that was not the case. Some simple changes to layout and work practices could improve efficiency and speed enormously. The rest of the airport was ok except for a 15 minute wait for some smoked salmon sandwiches at the bar there - it had to come from the kitchen apparently!

I am outraged by the security screening at Dublin airport. We arrived 2 hours prior to our flight and despite having no bags to check in, we still missed our flight due to the huge queues at the security screening. Only 4 lanes out of 16 were open plus loads of people were pushing in. We waited for ages and due to being understaffed we missed our flight. Disappointedly, we were then told we would have to pay €110 euros to catch the next Ryanair flight back. The man at the Ryanair desk also informed us that Dublin Airport purposely put the gate number up last minute in the hope that more people will spend more in the Duty free section and that this has also resulted in passengers missing their flights. This is a total disgrace and what should have taken me a few hours to get home resulted in taking 3 times longer and costing me 3 times the amount. Also with it being the summer holiday season and a Sunday, why on earth were only a quarter of the staff working? I sympathise with many of the other passengers yesterday who also missed their flights.

T1 layout is poor and very congested around the check-in area. Check-in and security screening lines are quite long. Dublin Airport Authority charges 1-2 euro for a plastic bag for liquids and if you do not have the coins, you have to try to find change. Long walks to many gates, and shopping is very poorly laid out just after security gates in T1. If you are looking for your VAT refund, you have to make your way to Terminal 2 after security which will take 30 - 60 minutes round trip, providing there are no line ups at the VAT desk. When arriving in Dublin Terminal 1, security is usually quite good but a fairly long walk from the gates. The baggage reclaim area is very dull and depressing and the exit signs are extremely confusing. This is not very good as this terminal was renovated within the last several years.

Changed planes in DUB a couple days ago. Upon landing it was very interesting to see grazing sheep, cows and old farm cottages just beyond the airport perimeter fence instead of ugly industrial parks. T2 looks elegant, clean and modern, very impressive. Arrived from the US, but had to clear immigration and "enter" Ireland in order to obtain connecting boarding pass to Dubai, which was strange. All the airport staff were polite and courteous (including the local traveling public). The sole exception were the Polish women staffing the Emirates airline check-in counters who were extremely unfriendly and rude. Prices for food at the terminal were extremely high - comparable to Japan - so I did not buy anything. I wonder if main-street prices in Ireland are also this high? All in all, transiting through T2 gives a very favourable impression of Ireland to the visitor and inspires one to pay a visit to this country.

Long queue at security but adjacent fast track security queue empty, asked if I could use it but incompetent staff member declined the request. This staff manner is symptomatic of the decline in the country. Surely a can do attitude is better than a condescending negative attitude.

I live in Northern Ireland, but prefer this airport over either of the ones in Belfast. I have never had any major difficulties coming in or out of Dublin. I agree with many that the queues are notoriously long, but I accept that that comes with a busy airport and simply allow myself plenty of time! The upstairs airside food court is great, if rather expensive and is a good place to escape the noise and crowds of other parts of the terminal and relax before your flight.

35 minute queue at security meant I almost missed my flight on Monday evening, 25 June. We saw only one member of staff and asked about being moved forward, but were told the queue was moving well. Only 5 of 16 channels open. The x-ray operator had to leave his post to check a man's bag, there should be separate staff to do that to ensure everyone in the queue doesn't get held up. They should spend the money and get it sorted or lose custom. It was lucky that I was physically able to run 5 minutes through the terminal to the gate. All in all, a dreadful experience.

As a regular user of Dublin airport (T1 and T2), I never had any major complaints until yesterday (June 18th). A young security staff member was barking at people to push their articles along the security belt despite the fact the belt was moving backwards! Rudely told me to remove my shoes (nobody else had to) when I informed her that my shoes don't usually cause security issues, she shouted that they were randomly checking shoes. I dread to think what impression the surly attitude of T2 security gives visitors to Ireland. Otherwise airport works reasonably well.

Terminal 1 has become a dirty and unfriendly place to leave from, our arrive into, since the opening of terminal 2. The toilets leave much to be desired. Some security staff have no professional standards of customer care and seem to go out of their way to highlight a most unfriendly demeanour. The restaurants serve bad food at high prices. The DAA needs to get its act together by insisting its core staff deliver a better service to its customers.

Flew Dublin to Amsterdam on the first flight of the day (6am). The infrastructure in place in T2 is quite good but early in the morning it all took some time to some to life. As per the standard model for airport check-in the time was given as at least 3 hours before the flight time. This is all very well but the airport didn't really open until 1.5 hrs before. Once through security which was quite slow given the small number of people at that time we were through to an airside that wasn't offering much as nowhere was open yet except for one 'OK' cafe. For an airport of it's size it seemed odd to close down so completely and offer so little to travellers which had to be there at awkward times.

First time to transfer at DUB on 4 May, second time on return 11 May JFK-DUB-NAP with Aer Lingus. Aer Lingus is now my choice transatlantic airline whenever possible. T2 breezy transfers, courteous immigration, clean and convenient with enough eateries and shops to keep me satisfied. Water not always running from faucets, quite sparse in men's toilet. They have USA Customs pre-clearance which I did not benefit due to afternoon flight.

Terrible organisation at terminal 2 this morning, 19 may, with several passengers missing flights and staff completely overwhelmed by the situation. This is a reflection of management incompetence because it is due to a lack of planning and lack of proper management of resources to ensure passengers are ushered through in a professional way. This is not the first time this has happened indicating that management do not learn from their mistakes. There are many occasions where terminal 2 is a pleasure so it can be done. Respect for passengers should be higher up on the agenda. In situations such as this morning staff are rude, while others treat passengers with contempt. A more competent management planning today would help to make flying a more bearable experience.

I recently went through the new terminal two. Security was chaotic. Staff were inefficient and the layout was terrible. For example the rollers for putting your bags on to go into security are only sufficient for a couple of people's bags, meaning that everybody does they preparations (taking out laptops etc) right in front of the machine. With decent staff and a longer conveyor, waiting times could be slashed. Incredible to think that this can happen in a new terminal. Apart from this the experience was ok. It does however give the impression that they built a shopping centre and tagged on the airport as an afterthought.

Frequently fly from Dublin Airport, compared to other Airports its is very poor. Car Rental Pickup/Dropoff is nowhere near the Terminal. Security is unpredictable and poorly staffed, there was a massive queue yesterday and still they only had one third of the Security points operating, staff were rude. Factor in 3 hours if dropping back a rental car and its your first time at this Airport, queues can be horrendous, we showed up early due to the warnings on the radio of queues with the Bank Holiday weekend, only to see that they hadn't even opened one third of the security checkpoints.

Allow 2hrs to get from the motorway to hire car drop off, through check-in and then security. Hire car drop off is a mile from the airport, no garages nearby and all traffic lights are set to stop you for 2 mins at every junction. Hire car buses drop you at arrivals not departures. When you've found the right half of departures to go to and hiked all the way there check-in goes reasonably well. Then it's onto security: Allow at least an hour of queuing. Prepare for rude operators and to have all your personal effects strewn over the conveyor until they tell you you're clear to go. After that it's a 20minute hike to your gate. Once onboard it's a 5 minute drive and 15 minute wait on the curtain before you finally get in the air.

Dublin T2 to Manchester, quick check-in although Aer Lingus do the 'one queue for all flights' check-in. Plane away on time despite it being a packed Friday afternoon flight. Nice, clean, well laid out terminal and the Guinness no more expensive than central Dublin.

T1 Layout is poor and not up to the demands of the airport today. It all feels very cramped at check-in. Check-in times generally long, despite operator choice. Security gates never fully manned - I have flown through many times, and always have a longish queue - frustrating as this is cost cutting, as there are security gates free but not manned. Dublin Airport Authority charges all customers 1-2 euro for a plastic bag for liquids. Long walks to many gates, and shopping is sporadic and very poorly laid out just after security gates in T1. Baggage reclaim area feels dirty and looks depressed. On the plus, shop variety and services are very good - expensive.

Excellent airport, especially the new terminal 2. It was just built, so is modern, clean, spacious and simple to use. Lots of shops and duty free, nice places to eat and sit down. Terminal 1 is also great, with many options for food and shopping, although it's an older building - always clean and organized. The airport as a whole is excellent, well located, with plenty of parking spaces and bus routes, and soon the new rail system will make everything even easier.

Use DUB frequently, and now mainly T2 as Aer Lingus is based at this terminal. While I see some people complaining about having to go up and down-stairs numerous times, I honestly don't see the problem. The terminal is bright, airy and modern. I still can't get used to the speed of using this terminal and still arrive with so much time to spare with the entire process of getting from my car, through check-in and security now taking an average of around only 15 minutes. Arrival is also a breeze.

Terminal 2. Apart from the aesthetic architecture it has little to recommend it. To enter the terminal from the car park you have to go upstairs one flight. Once you arrive in terminal, to go to check-in you then have to descend one level. Once you have checked in you have to ascend two levels to go through security. Once through security there are the usual shops. To go to the gates you then have to descend two levels. It is a tragic failure of design.

I arrived in Dublin T1 midweek with Ryanair. I guess as with many airports that are geared to low-cost airlines, you need to be prepared for a bit of a walk to immigration once you arrive. It's the same in departures, and some of the gates are behind a one-way system, which will not allow you to return to the shopping and refreshment areas once you've passed through. Dublin Airport doesn't have any kind of rail link or metro to the city centre. If you're not being picked up you will have to get the bus or a taxi. There are two very well publicised routes into the city. If I'm honest though my visit was pretty trouble free. I didn't really need to queue for very long anywhere other than to get on the flight, and that was only delayed. There is plenty of space in this airport and I didn't feel like I was being herded, like I often do at Bristol.

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