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Dublin Airport
3.0 Star Rating: Fair
119 reviews

 



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Dublin Airport customer review :  18 July 2014 by C Healy    (USA)

Rating : 5/10

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Recommended

This is one of the dirtiest airports I have ever been in. A bit shocking since Ireland is generally very tidy. Someone needs to be hired to clean the restrooms and the food court area. There is supposed to be free wifi but it almost never worked. On the plus side, the bus to the city center is good (and does have free wifi!) and there is a left luggage counter that is handy for long stopovers. Customs was also the speediest of any airport I have ever been in.



Dublin Airport customer review :  13 July 2014 by O Kelly    (Ireland)

Rating : 10/10

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Recommended

Great airport, never any delays in my experience. wide range of shops and restaurants. Staff friendly and helpful.



Dublin Airport customer review :  19 June 2014 by Patrick O'Shea    (Ireland)

Rating : 4/10

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Recommended

As soon as the sun is a bit out, T2 becomes like a solarium, very stuffy and hot. Seats at the gate are dreadful. If you are lucky, you are out quite fast on arrival and that is they only good point about Dublin airport.



Dublin Airport customer review :  21 May 2014 by Robert Von    (UK)

Rating : 10/10

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Recommended

I used terminal 2. It is a nice, clean terminal and not too big. The check-in area is clear and efficient. The US immigration pre-clearance for US bound flights is a great service and means that you land in the US as a domestic flight - which is especially good if you have a connecting flight. I would try use DUB for this service alone. It is a pity that more airports don't offer a similar service. Be aware that there is no shopping and only very limited catering after US immigration, so it is worth shopping and eating before the pre-clearance area if you need to. Luggage came out nice & quickly. Regional access to Dublin airport is good.



Dublin Airport customer review :  23 April 2014 by R Barrigan    (UK)

Rating : 7/10

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Recommended

Flew into the new terminal 2, well we landed over at terminal one and then had a but tour of the whole of the airfield! It took us an absolute age just to get inside the terminal then you had quite a walk to get to passport control and baggage reclaim. Bit confusing on finding the pick up area too. Going back had its problems the terminal was like an oven and stared to feel unwell because of the stifling heat. Lack of staff at Aer lingus check in meant we had to queue for soem time but mercifully breezed through security. Another long walk to the gate along with the high temperatures not an enjoyable experience.



Dublin Airport customer review :  1 April 2014 by Alastair Finch    (UK)

Rating : 8/10

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Recommended

Flew in and out of terminal one, check in easy, security quite lengthy, facilities airside much better than some previous correspondents have indicated. Walk to Ryanair gates quite lengthy, not much seating at gate but generally a satisfactory experience.



Dublin Airport customer review :  10 March 2014 by K Gibson    (UK)

Rating : 9/10

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Recommended

Passed through terminal two on the way to the US on Thursday 6th March. It was a real pleasure - no check in queue yet the flight was full and no security queue despite the morning being the busiest time. US pre clearance is amazing and makes arrival in the US so much easier - wish Northern Ireland had it for the Newark flight from Belfast.



Dublin Airport customer review :  20 February 2014 by J Gunn    (UK)

Rating : 0/10

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Recommended

Terminal one is terrible - 30 minutes to get through security, not at all clean, only two eateries and one of those is a Burger King. It's hard to believe its part of the same airport as terminal 2.



Dublin Airport customer review :  21 January 2014 by Hans Jensen    (Ireland)

Rating : 5/10

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Recommended

I fly to and from Dublin airport at least 3x a month. Coming back into DUB T2 usually ok but only if plane does not stop at T1 gate. Leaving from T2 less pleasant usually. Queuing even through fast lane slow. In summer T2 is like an oven.



Dublin Airport customer review :  16 December 2013 by K McCarthy    (France)

Rating : 3/10

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Recommended

Literally the best airport I've ever had the pleasure of visiting. The service at the food hall was incredibly Huge inconsistency in services. Aer Lingus check in terminals in particular. 1 machine could not read a passport next could. Bag drop off consists of huge queues at peak times. Half the desks are empty and they prefer to have staff herding passengers around instead of checking them in. No other airport in the world finds it a normal process to have people working full time to pull people from the main queue for the closing flight queue as they know they will miss the flights. In T1 I used to just wait at the closing flight queue instead of waiting for nothing at the normal check in. Then generally if you are on a short haul you may have to walk to gates in T1 anyway. Once had our aircraft brought back to the ramp as they had departed minus 10 passengers due to delays in T2. Security has improved in timings in T2 and found that more organised now, but watch out for Aer Lingus sharks monitoring the queue for oversized cabin baggage to send you downstairs again. Airside services are nice and if departing T2 terminal its a pleasant experience, just painful to get there. Of course pre clearance for US flights is a great plus. For arrivals, prepare to walk, and if you arrive in business hours car hire consists of a mini bus to main yards 15 min away. So factor this in, unless you go gold with the hire company. Also with car hire, Dublin has extra charges for pick up (no clue why as pick up is away from airport) and excess is generally 3000eur.



Dublin Airport customer review :  2 December 2013 by L Moore    (Canada)

Rating : 10/10

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Recommended

Literally the best airport I've ever had the pleasure of visiting. The service at the food hall was incredibly quick, less than 5 minutes to wait before it was on my table! The security was efficient and friendly, unlike most airports. My phone connected immediately to their WiFi, which really impressed me. It is a clean and neat airport that is incredibly user friendly. It made me love Ireland even more than I already did! Incredible!



Dublin Airport customer review :  27 August 2013 by Jonathan Baum    (Ireland)

Rating : 3/10

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Recommended

Terminal 2 is a farce. A glorified check-in desk. You check-in in Terminal 2 and then have to walk miles to a departure gate in Terminal 1. I kid you not. Only in Ireland.



Dublin Airport customer review :  29 July 2013 by R Moran    (Luxembourg)

Rating : 0/10

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Recommended

Normally use T1 several times a year, not great (dated terminal) but never a bad experience. Expected great things from T2. Used it from BRX twice in the last 6 months. Arrivals ok, departures an absolute mess. On both occasions we arrived at the terminal approx 90 mins before flight (not 2 early as we travelled with kids). The queues were shocking, on both occasions we almost missed our flight. Second occasion we had to ask for help to get out of the queuing system so we didn't miss the flight. T2 might look pretty at 2am but should have been designed for purpose. Agree with other posts, seems there are too many flights at certain times of the day, particularly the morning. T1 all the way from now on.



Dublin Airport customer review :  31 May 2013 by K Kelly    (Sweden)

Rating : 7/10

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Recommended

I fly through Dublin Airport twice a month, security is always slow and security staff are generally rude and disorganised. I've seen security staff shouting at people to "move on up the queue", because it makes them look bad when there is a queue a mile long, instead of opening more lanes they just treat people like cattle. Passport control - their answer to a big queue again is just to put more barriers up and make people walk around in circles instead of getting more lanes open! The toilets are usually really dirty.



Dublin Airport customer review :  28 May 2013 by J Knack    (USA)

Rating : 8/10

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Recommended

We flew into Dublin (T-2) early morning (5.45 am) on a Saturday. Customs and immigration line was not too long and moved quickly. There is a convenient waiting area for those meeting rides, tours, etc. I didn't see a lot of the airport, but what I saw was clean and well marked.



Dublin Airport customer review :  17 May 2013 by Ken Gibson    (UK)

Rating : 5/10

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Recommended

Terminal Two pleasant but seats in departures uncomfortable. Terminal two only a couple of years old yet cant cope with early morning long haul number of flights and passengers while Terminal One seems half empty. Arrived on long haul early morning on 31 March. Plane sat on taxiway for 20 minutes as no gate available then when at gate there was no one to operate the airbridge and sat another 15 minutes.



Dublin Airport customer review :  16 May 2013 by M Farrow    (Switzerland)

Rating : 2/10

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Recommended

Unbelievable queues for everything in T2 this morning. Security is just awful - you queue to get on the queue. Many people running through the airport to try to make flights because it had just taken them such a ridiculous amount of time to get checked in and then through security. I think they have now just overloaded completely on the number of flights they are trying to depart between 6am and 8am. It was a really unpleasant experience all in all.



Dublin Airport customer review :  25 April 2013 by Susan Moore    (UK)

Rating : 2/10

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Recommended

I've been through this airport three times in the past month. Arrivals were fine and we got quickly through passport control. For departures, however, security in Terminal 2 is still a mess. The problem with security in Dublin is a total lack of focus and organisation. Throughput must be much lower than at other airports but its not because the checks are better, its because the staff are not focussed. The guys looking at the monitors are carrying on conversations with their colleagues and looking into space when there are no bags to observe, because the said colleagues won't move the bags down the conveyor. The lead in conveyor is far too short as well. Its dire, it causes unnecessary delays and I'm sure security must be weaker as a result.



Dublin Airport customer review :  24 April 2013 by C Byrne    (Ireland)

Rating : 3/10

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Recommended

Landed from Lanzarote in T2 late at night, waited a long time for bags no other flights due in, customs were standing watching everyone waiting on bags, walked through with my husband asked where I was coming from and told to put my bags through the scanner. Customs staff were so rude, not even a thank you.



Dublin Airport customer review :  15 April 2013 by J Dunne    (Ireland)

Rating : 10/10

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Recommended

Very clean and easy to get through, facilities were amazing. I enjoy coming to Dublin airport but security is terrible and the queues are very long - it can also get very busy. Shops there are very good.



Dublin Airport customer review :  15 April 2013 by P Carney    (UK)

Rating : 9/10

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Recommended

Flew EI for the first time in years so I used the new Terminal 2. (Normally fly FR) On arrival, quite a lengthy walk to Passport Control, but it was very swift. Waited no time at all at Passport Control and my luggage was already on the belt! Came out of the channel, and the Arrivals Hall was very crowded and small, made worse by a convenience store taking up so much space. On my return, check-in was very quick and proceeded through the Arrivals Hall, up another level to security. Security was very quick too. Terminal 2 has great shopping and refreshment facilities.



Dublin Airport customer review :  15 April 2013 by R Fuarain    (Ireland)

Rating : 0/10

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Recommended

A total nightmare. Arrived from Bilbao. Was told that transfer had closed. Had to exit, re-enter and go through security. Queue was crazy with many people under pressure to get flights. I purchased alcohol at Bilbao and had Boarding Card and receipt, I was told that I would have to dispose of it because it was not in a bag. When I asked a lady where Aer Lingus was, she did not turn around and just said "At the Aer Lingus desk". Nightmare in comparison to the way I was treated at other airports.



Dublin Airport customer review :  4 April 2013 by A Hamilton    (UK)

Rating : 3/10

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Recommended

I travel home to Ireland approx 4 times a year, it's bad enough having to fly Ryanair but now we have the added waiting and queuing time at Dublin airport. I last travelled through after Christmas and thought that as it was the end of the festive holiday, it could be a one off! But no, I queued for nearly an hour to get through security, there was absolute chaos, people were getting stressed and constantly checking the time as the delays were impacting everyone! I would have assumed that more staff would now be recruited as it appears to be an ongoing issue! Dublin airport, please sort it out!



Dublin Airport customer review :  2 April 2013 by Carmen Coffey    (UK)

Rating : 0/10

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Recommended

Agree with previous posts. Dreadful delays through security - very slow and only 2 lines open. Felt like a complete disregard for customers. Won't use Dublin again unless have no other choice. All shops closed by 9.00pm, so could not comment on facilities.



Dublin Airport customer review :  28 February 2013 by C Lawrence    (UK)

Rating : 8/10

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Recommended

I am delighted to say that I used Dublin airport twice in the last month. The new terminal is very welcoming, well planned and organised. It was good to see Irish language signs and to have a sense of arriving in a wonderfully welcoming airport. I found the use of art work and the theme of the 'gathering' to be very nice and both professional and sentimental. The airport seems to employ a lot of non-Irish people some of whom are very surly and let the airport and indeed Dublin down. The catering facilities are rather good but it is a puzzle that staff have a poor command of English. At a time of high Irish unemployment one would like to see Irish people employed rather than those with poor English and a bad attitude. Public transport is well signed and overall the airport is one of the best in Europe with attention needed to certain staff.



Dublin Airport customer review :  4 February 2013 by Jocelyne Noveral    (USA)

Rating : 10/10

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Recommended

I fly regularly from the US to multiple cities in Europe. This is one of the most convenient and friendly airport that I flown to and connected from. The pre boarding US custom office is particularly convenient. There is a nice choice of affordable hotels with free transportation from and to the airport.



Dublin Airport customer review :  4 February 2013 by Tim Mannion    (Sweden)

Rating : 2/10

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Recommended

One word comes to mind - a disgrace! And nothing more! Arriving at T1 after a delay in Copenhagen I had to wait at least 30 minutes before I could collect my baggage as several flights had arrived at the same time and used one of the two operating baggage belts even though there were others not in use. Restaurant facilities are under criticism. Bad and over-priced food served by ignorant staff. None of the staff I encountered anywhere in the airport wanted to be there and this was reflected in the level of courtesy given. The staff at the information desk were by far the most ignorant! Flying out from T2 a week later, the situation was only made better by a larger selection of food outlets. Security was a nightmare. No organisation at all with many queue jumpers and arrogant staff who just did not care. A major overhaul of the airport is necessary with greater attention being paid to employing staff who give a damn and to offering facilities that the traveller wants as opposed to what the airport wants the traveller to have.



Dublin Airport customer review :  8 January 2013 by Yury Plokhotnichenko    (Russia)

Rating : 1/10

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Recommended

Arrived with a Ryanair flight from Bristol. Half a mile walk to immigration, very slow passport control, took almost an hour with just 20 or 25 people in the queue. Staff completely indifferent. Poor signage, no directions to public buses, no information where to buy bus passes, no good directions to other terminal. Airport looks modern, but service is below zero.



Dublin Airport customer review :  2 January 2013 by C Harper    (UK)

Rating : 7/10

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Recommended

We visit Dublin approx 4 times per year, on trips to visit family, and have never had problems until last two visits, and on arrival it is now passport control that on arrival has large queue's and returning this time on the 30 Dec 2012 long security queue's, plenty of lanes a pity only 4 were open, it was no good a young lady shouting close up, close up if there was nowhere to go, I suppose it makes the queue look better on CCTV if you pack the people in closer.



Dublin Airport customer review :  2 January 2013 by Brian Nick    (Ireland)

Rating : 7/10

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Recommended

Terminal 1. What an absolute shambles even at 6am on Saturday morning. Long queue and going nowhere quickly, shouting orders at people and not in the least bit helpful. Having travelled to many countries, even some non 1st world countries, Dublin airport would rate very low. It's a real pity as once you get through the shambles that is security, everything else is great.



Dublin Airport customer review :  2 January 2013 by Robert Barrigan    (UK)

Rating : 5/10

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Recommended

All ok apart from queues at security, not impressed. Hardly any machines open and queued for at least 20mins to get through. Such a shame as the last time I passed through here really smooth and efficient. No excuse for queues like that should be able to have adequate staff on at peak periods throughout the day.



Dublin Airport customer review :  10 December 2012 by Roger Heath    (UK)

Rating : 2/10

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Recommended

I don't normally do reviews but felt compelled to do this one after last night's experience at Dublin Terminal 1. I checked in for my flight about 1+1/2 hours before take off at 19.40pm. Going through check-in was a breeze but at security, it was a nightmare. At the entrance to security are automatic doors which appear very new. At this point there was a little uniformed man barking out instructions to travellers like an RSM, "don't step beyond the yellow lines! wait your turn etc". Passing though the automatic barriers you then had a very long zig zag queue of travellers. At this point I would hazard that about 45 mins had passed. If you had left it late, as some passengers had, you were going to miss your flight. The last section, as always, was the best bit and you had options, which queue to join?! If like me you just accept that the queue you join will always be the slowest then no problem but if you're in a hurry! I got through okay and made my flight which fortunately had been delayed by 35 minutes. I am certain that many people missed their flights last night because of the delays in security. I think there is room for improvement at Dublin Terminal 1 but in the meantime would suggest that travellers check in early for flights.



Dublin Airport customer review :  10 December 2012 by Kai Schlender    (Germany)

Rating : 6/10

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Recommended

Ireland's busiest airport is an airport of long distances to walk, especially when flying with RYR (definitely taken into account when proceeding to the gates). Complicated structure with two Terminals. Poor signposting at check-in in T1. Cleanliness in T2 is very good, T1 is O.K. Accessibility by road is good, but no rail link. There are good bus connections not only to Dublin city but also to the countryside, even up to Belfast. However it's quite difficult to find the right bus stance, especially since there are several services to the city with different tariffs. Recommendation: "The Angels Share" pub in arrival T1. Airside needs improvement but obviously a master plan is already in force.



Dublin Airport customer review :  15 November 2012 by E Scot    (UK)

Rating : 0/10

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Recommended

T1 Security delay was an absolute disgrace on Sunday evening 11/11/2012. There were literally hundreds of people and only 3 or 4 security channels open. It took us 1 hr and 10 mins to get through and would have taken even longer had it not been for the kindness of several strangers, who let us go in front of them as our flight was about to close. We had to run all the way to our gate, with a young child in tow, and got there with seconds to spare, just as the flight was boarding. We saw several passengers at security who asked staff to let them through as they were going to miss their flights. The attitude of the staff was appalling, they did not care and just told the passengers to get back in line. Many people must have missed flights that evening. My cynical side would say that it is a deliberate ploy by Dublin Airport to promote their fast track security service (at an additional cost of course).



Dublin Airport customer review :  8 November 2012 by R Morgan    (Wales)

Rating : 4/10

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Recommended

Depart Dublin Terminal 1 around twice a month and always have a minimum delay of 20 minutes in Security. I have also missed a flight due to the delay in Security. When you ask the security staff why so few of the lanes are open they say it is 'down to management'. Would be interested in the reasoning behind this statement. Terminal 1 has improved greatly since Terminal 2 opened losing its 'bus station' feel with fewer passengers around. Food and drink facilities are ok. Overall if they resolved the unnecessarily long wait in security it would be a pleasant airport.



Dublin Airport customer review :  1 November 2012 by C Dixon    (UK)

Rating : 0/10

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Recommended

I was booked to fly back from Dublin to Bristol on Aer Lingus. We got on the bus to go to the plane (after passing security etc.) only to be told that the flight was cancelled because of bad weather. We were told we could try for a flight to Cardiff but would need to go back to the booking hall - about a Kilometre away. I got back to the booking hall and bought a flight to Bristol on Ryanair. The flight was in 40 minutes so it would be a rush to get to the plane on time. I tried security but it was solid with passengers so I asked the staff on duty if I could get to the front but they were having none of it. I stood in the queue for security for 25 minutes and then ran to the gate to find the flight had shut up 10 minutes before it was due to take off. I went back to the booking hall and changed my ticket for the later flight which cost me another 110 euros.



Dublin Airport customer review :  13 October 2012 by W Pechler    (Netherlands)

Rating : 9/10

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Recommended

I don't understand the negative reviews. Arrived around 13.30, Tuesday October 9th and departed around 14.00, Friday October 12th with Aer Lingus from and to Amsterdam. Arrival, the short taxi time was very convenient. Arrival and customs were very quick, the new terminal looks amazing. Departure Checking in was very easy (on the machines) as well, passport control was very quick once again and only had to wait in line for security check for about 5 minutes. Many stores and restaurants, easy to find your way around, screens updated very regularly, sockets to charge your electronics, free wifi.



Dublin Airport customer review :  7 September 2012 by Susan Moore    (UK)

Rating : 2/10

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Recommended

We passed through terminal 2 again in August. The security screening has not improved at all. The entire operation is badly organised and run. The queues were long but moving only slowly so I had a good chance to observe operations on my gate and the one beside it. The picture was the same. Both X-ray screens were being read by girls who seemed to have attention deficit disorder - they could not stay still and despite the queues, they were constantly leaving their posts to chat to other members of the crew. Whenever they saw something suspicious on the screen, instead of getting their colleague to check the bag, they called over the colleague from the belt to the screen and they had a discussion about the suspicious screen. In all cases they decided that the indication was safe and the bag was allowed though without opening. It looked almost as if they were being trained but that was not the case. Some simple changes to layout and work practices could improve efficiency and speed enormously. The rest of the airport was ok except for a 15 minute wait for some smoked salmon sandwiches at the bar there - it had to come from the kitchen apparently!



Dublin Airport customer review :  20 August 2012 by S Koe    (UK)

Rating : 2/10

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Recommended

I am outraged by the security screening at Dublin airport. We arrived 2 hours prior to our flight and despite having no bags to check in, we still missed our flight due to the huge queues at the security screening. Only 4 lanes out of 16 were open plus loads of people were pushing in. We waited for ages and due to being understaffed we missed our flight. Disappointedly, we were then told we would have to pay €110 euros to catch the next Ryanair flight back. The man at the Ryanair desk also informed us that Dublin Airport purposely put the gate number up last minute in the hope that more people will spend more in the Duty free section and that this has also resulted in passengers missing their flights. This is a total disgrace and what should have taken me a few hours to get home resulted in taking 3 times longer and costing me 3 times the amount. Also with it being the summer holiday season and a Sunday, why on earth were only a quarter of the staff working? I sympathise with many of the other passengers yesterday who also missed their flights.



Dublin Airport customer review :  1 August 2012 by D Walsh    (Canada)

Rating : 2/10

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Recommended

T1 layout is poor and very congested around the check-in area. Check-in and security screening lines are quite long. Dublin Airport Authority charges 1-2 euro for a plastic bag for liquids and if you do not have the coins, you have to try to find change. Long walks to many gates, and shopping is very poorly laid out just after security gates in T1. If you are looking for your VAT refund, you have to make your way to Terminal 2 after security which will take 30 - 60 minutes round trip, providing there are no line ups at the VAT desk. When arriving in Dublin Terminal 1, security is usually quite good but a fairly long walk from the gates. The baggage reclaim area is very dull and depressing and the exit signs are extremely confusing. This is not very good as this terminal was renovated within the last several years.



Dublin Airport customer review :  25 July 2012 by J B Legrand    (USA)

Rating : 8/10

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Recommended

Changed planes in DUB a couple days ago. Upon landing it was very interesting to see grazing sheep, cows and old farm cottages just beyond the airport perimeter fence instead of ugly industrial parks. T2 looks elegant, clean and modern, very impressive. Arrived from the US, but had to clear immigration and "enter" Ireland in order to obtain connecting boarding pass to Dubai, which was strange. All the airport staff were polite and courteous (including the local traveling public). The sole exception were the Polish women staffing the Emirates airline check-in counters who were extremely unfriendly and rude. Prices for food at the terminal were extremely high - comparable to Japan - so I did not buy anything. I wonder if main-street prices in Ireland are also this high? All in all, transiting through T2 gives a very favourable impression of Ireland to the visitor and inspires one to pay a visit to this country.



Dublin Airport customer review :  23 July 2012 by P Kopik    (UK)

Rating : 3/10

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Recommended

Long queue at security but adjacent fast track security queue empty, asked if I could use it but incompetent staff member declined the request. This staff manner is symptomatic of the decline in the country. Surely a can do attitude is better than a condescending negative attitude.



Dublin Airport customer review :  10 July 2012 by P Cairnduff    (UK)

Rating : 7/10

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Recommended

I live in Northern Ireland, but prefer this airport over either of the ones in Belfast. I have never had any major difficulties coming in or out of Dublin. I agree with many that the queues are notoriously long, but I accept that that comes with a busy airport and simply allow myself plenty of time! The upstairs airside food court is great, if rather expensive and is a good place to escape the noise and crowds of other parts of the terminal and relax before your flight.



Dublin Airport customer review :  27 June 2012 by Keith Lewis    (UK)

Rating : 1/10

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Recommended

35 minute queue at security meant I almost missed my flight on Monday evening, 25 June. We saw only one member of staff and asked about being moved forward, but were told the queue was moving well. Only 5 of 16 channels open. The x-ray operator had to leave his post to check a man's bag, there should be separate staff to do that to ensure everyone in the queue doesn't get held up. They should spend the money and get it sorted or lose custom. It was lucky that I was physically able to run 5 minutes through the terminal to the gate. All in all, a dreadful experience.



Dublin Airport customer review :  19 June 2012 by D Maher    (Ireland)

Rating : 2/10

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Recommended

As a regular user of Dublin airport (T1 and T2), I never had any major complaints until yesterday (June 18th). A young security staff member was barking at people to push their articles along the security belt despite the fact the belt was moving backwards! Rudely told me to remove my shoes (nobody else had to) when I informed her that my shoes don't usually cause security issues, she shouted that they were randomly checking shoes. I dread to think what impression the surly attitude of T2 security gives visitors to Ireland. Otherwise airport works reasonably well.



Dublin Airport customer review :  18 June 2012 by P Tyrrell    (Ireland)

Rating : 3/10

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Recommended

Terminal 1 has become a dirty and unfriendly place to leave from, our arrive into, since the opening of terminal 2. The toilets leave much to be desired. Some security staff have no professional standards of customer care and seem to go out of their way to highlight a most unfriendly demeanour. The restaurants serve bad food at high prices. The DAA needs to get its act together by insisting its core staff deliver a better service to its customers.



Dublin Airport customer review :  14 June 2012 by C O'Neill    (UK)

Rating : 7/10

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Recommended

Flew Dublin to Amsterdam on the first flight of the day (6am). The infrastructure in place in T2 is quite good but early in the morning it all took some time to some to life. As per the standard model for airport check-in the time was given as at least 3 hours before the flight time. This is all very well but the airport didn't really open until 1.5 hrs before. Once through security which was quite slow given the small number of people at that time we were through to an airside that wasn't offering much as nowhere was open yet except for one 'OK' cafe. For an airport of it's size it seemed odd to close down so completely and offer so little to travellers which had to be there at awkward times.



Dublin Airport customer review :  30 May 2012 by Peter Paul Ng    (USA)

Rating : 10/10

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Recommended

First time to transfer at DUB on 4 May, second time on return 11 May JFK-DUB-NAP with Aer Lingus. Aer Lingus is now my choice transatlantic airline whenever possible. T2 breezy transfers, courteous immigration, clean and convenient with enough eateries and shops to keep me satisfied. Water not always running from faucets, quite sparse in men's toilet. They have USA Customs pre-clearance which I did not benefit due to afternoon flight.



Dublin Airport customer review :  23 May 2012 by Adeline Farrelly    (Ireland)

Rating : 5/10

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Recommended

Terrible organisation at terminal 2 this morning, 19 may, with several passengers missing flights and staff completely overwhelmed by the situation. This is a reflection of management incompetence because it is due to a lack of planning and lack of proper management of resources to ensure passengers are ushered through in a professional way. This is not the first time this has happened indicating that management do not learn from their mistakes. There are many occasions where terminal 2 is a pleasure so it can be done. Respect for passengers should be higher up on the agenda. In situations such as this morning staff are rude, while others treat passengers with contempt. A more competent management planning today would help to make flying a more bearable experience.



Dublin Airport customer review :  19 May 2012 by Susan Moore    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I recently went through the new terminal two. Security was chaotic. Staff were inefficient and the layout was terrible. For example the rollers for putting your bags on to go into security are only sufficient for a couple of people's bags, meaning that everybody does they preparations (taking out laptops etc) right in front of the machine. With decent staff and a longer conveyor, waiting times could be slashed. Incredible to think that this can happen in a new terminal. Apart from this the experience was ok. It does however give the impression that they built a shopping centre and tagged on the airport as an afterthought.



Dublin Airport customer review :  8 May 2012 by Keith Clancy    (Netherlands)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Frequently fly from Dublin Airport, compared to other Airports its is very poor. Car Rental Pickup/Dropoff is nowhere near the Terminal. Security is unpredictable and poorly staffed, there was a massive queue yesterday and still they only had one third of the Security points operating, staff were rude. Factor in 3 hours if dropping back a rental car and its your first time at this Airport, queues can be horrendous, we showed up early due to the warnings on the radio of queues with the Bank Holiday weekend, only to see that they hadn't even opened one third of the security checkpoints.



Dublin Airport customer review :  3 May 2012 by H Barry    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Allow 2hrs to get from the motorway to hire car drop off, through check-in and then security. Hire car drop off is a mile from the airport, no garages nearby and all traffic lights are set to stop you for 2 mins at every junction. Hire car buses drop you at arrivals not departures. When you've found the right half of departures to go to and hiked all the way there check-in goes reasonably well. Then it's onto security: Allow at least an hour of queuing. Prepare for rude operators and to have all your personal effects strewn over the conveyor until they tell you you're clear to go. After that it's a 20minute hike to your gate. Once onboard it's a 5 minute drive and 15 minute wait on the curtain before you finally get in the air.



Dublin Airport customer review :  22 April 2012 by K Mcdonald    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Dublin T2 to Manchester, quick check-in although Aer Lingus do the 'one queue for all flights' check-in. Plane away on time despite it being a packed Friday afternoon flight. Nice, clean, well laid out terminal and the Guinness no more expensive than central Dublin.



Dublin Airport customer review :  10 April 2012 by D Cameron    (Norway)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

T1 Layout is poor and not up to the demands of the airport today. It all feels very cramped at check-in. Check-in times generally long, despite operator choice. Security gates never fully manned - I have flown through many times, and always have a longish queue - frustrating as this is cost cutting, as there are security gates free but not manned. Dublin Airport Authority charges all customers 1-2 euro for a plastic bag for liquids. Long walks to many gates, and shopping is sporadic and very poorly laid out just after security gates in T1. Baggage reclaim area feels dirty and looks depressed. On the plus, shop variety and services are very good - expensive.



Dublin Airport customer review :  10 April 2012 by K Martins    (Brazil)

Rating : 10/10

Queuing

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Recommended

Excellent airport, especially the new terminal 2. It was just built, so is modern, clean, spacious and simple to use. Lots of shops and duty free, nice places to eat and sit down. Terminal 1 is also great, with many options for food and shopping, although it's an older building - always clean and organized. The airport as a whole is excellent, well located, with plenty of parking spaces and bus routes, and soon the new rail system will make everything even easier.



Dublin Airport customer review :  5 March 2012 by P Quinn    (Ireland)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Use DUB frequently, and now mainly T2 as Aer Lingus is based at this terminal. While I see some people complaining about having to go up and down-stairs numerous times, I honestly don't see the problem. The terminal is bright, airy and modern. I still can't get used to the speed of using this terminal and still arrive with so much time to spare with the entire process of getting from my car, through check-in and security now taking an average of around only 15 minutes. Arrival is also a breeze.



Dublin Airport customer review :  2 February 2012 by D Rabinowicz    (Ireland)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Terminal 2. Apart from the aesthetic architecture it has little to recommend it. To enter the terminal from the car park you have to go upstairs one flight. Once you arrive in terminal, to go to check-in you then have to descend one level. Once you have checked in you have to ascend two levels to go through security. Once through security there are the usual shops. To go to the gates you then have to descend two levels. It is a tragic failure of design.



Dublin Airport customer review :  21 November 2011 by David Deans    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I arrived in Dublin T1 midweek with Ryanair. I guess as with many airports that are geared to low-cost airlines, you need to be prepared for a bit of a walk to immigration once you arrive. It's the same in departures, and some of the gates are behind a one-way system, which will not allow you to return to the shopping and refreshment areas once you've passed through. Dublin Airport doesn't have any kind of rail link or metro to the city centre. If you're not being picked up you will have to get the bus or a taxi. There are two very well publicised routes into the city. If I'm honest though my visit was pretty trouble free. I didn't really need to queue for very long anywhere other than to get on the flight, and that was only delayed. There is plenty of space in this airport and I didn't feel like I was being herded, like I often do at Bristol.



Dublin Airport customer review :  5 October 2011 by K Colfer   (Ireland)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Used T2 several time's this year and every time has been fine. Checked in online and just walked in and put my bag in the baggage drop, no queues. Most people complain about going up 2 levels and down a level (down two levels for US flights) but its not that difficult, I think people are just looking for something to complain about. Security is quick, A lot quicker than most other international airports and it was a busy Monday morning when I was flying out. The duty free is fine, Not as big as T1 but big enough. Good choice of places to eat/drink with views over the airport. Pier E is spacious and clean the furthest gate is only a 10 mins walk if taking your time. Overall a very good terminal, big improvement on T1.


Dublin Airport customer review :  23 August 2011 by Yevheniy Kahanovych   (Ukraine)

Customer Rating :  4/5

4 Star Rating   

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Facilities

The T2 I used for arrival and departure was clean, tidy and very convenient in every aspect. On arrival immigration took about 7 mins, then easy to find bus to the city. On departure security check was a breeze, and then to the gate area with beautiful views of the apron. The building is and the facilities are nice. Food prices are higher than reasonable, the airport is badly under used, so not enough customers to run high street prices. Good facility. Easy to use. Duty free is somewhat Dubai like - very uninspiring.


Dublin Airport customer review :  10 August 2011 by Adam James   (UK)

Customer Rating :  3/5

3 Star Rating   

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Good architecture, decent design for its purpose at T2 at least, though emphasis on escalators makes departures a bit of a long haul. Horrific prices on almost everything, even by usual airport standards.


Dublin Airport customer review :  21 July 2011 by G T McLean   (Ireland)

Customer Rating :  2/5

2 Star Rating   

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Had to wait on the aircraft for 5-10mins before we were permitted to disembark. We were then channelled through a very narrow area en route to Passport Control, where we were met with a staggering queue. This was a Sunday evening and yet almost two-thirds of the passport booths were closed and several flights were waiting. We then snaked around until we were directed to a booth. We were then faced with another narrow exit and into a cluttered, cramped Arrivals Hall. Overall the airport is of an average standard with tatty Burger Kings and car exhibits taking up too much space. It was also several degrees too warm.


Dublin Airport customer review :  7 July 2011 by G Burns   (USA)

Customer Rating :  4/5

4 Star Rating   

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I write just to warn those dropping off rental cars so that they can then fly from Terminal 1: Ask the car hire agency in advance about drop-off location because there are zero signs on the airport circular road for T1 car hire return, only T2. Otherwise I mostly like Dublin Airport; walking distances seem no longer than most places. Check in can be very crowded, but security and most sections of the airport are roomy and convenient. And I like that you walk a reasonably short distance outside the terminal to pick up a hire car rather than have to lug baggage on and off a van going to a distant location.


Dublin Airport customer review :  28 June 2011 by C Harper   (UK)

Customer Rating :  4/5

4 Star Rating   

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Facilities

Can not see why people complain about walks etc no worse but better then many of the other airports I use, this was the first time I have used T2 and was quite impressed, no delays at security. but it was thorough. have used the airport twice in the past week with no problems.


Dublin Airport customer review :  26 June 2011 by Patrick Jordan   (Ireland)

Customer Rating :  1/5

1 Star Rating   

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Arrived at Terminal 2 on an Aer Lingus flight from UK. I expected to pick up the Dublin Airport Authority car park shuttle outside the terminal building as is the norm in any the majority of airports. Not in T2: you have to brave the elements, go outside and drag yourself and luggage to terminal 1. No signs are on display to inform passengers, no advance notice is given when making the car park booking. I rang DAA's customer service who were singularly unhelpful.


Dublin Airport customer review :  14 June 2011 by J Dillon   (Ireland)

Customer Rating :  2/5

2 Star Rating   

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Refers to terminal 2. Building is spacious, no real complaints about departing. Problems however arise on arrival into terminal 2. We arrived from Amsterdam taxied to the gate and exited the plane,t he walk from the plane to the immigration area took 12 minutes, we had to go upstairs, downstairs, along corridors one of which had a travelator (not working) - when we finally got to the immigration area, the exit was closed. No one thought to open the shutter and we were left waiting there in a corridor like herded sheep with no air con and no windows - after a 10 minute wait some passengers became enraged and started to pound on the shutter, this had the desired effect and after a 5 minute pounding the shutter was eventually opened. At least 3 employees of DAA who were asked for an explanation just shrugged their shoulders and said it "wasn't their fault". Thankfully the process through immigration and customs was fairly swift. However, when we exited terminal 2 and had to walk half a mile to terminal 1 to get the bus back to the car park. DAA have let Ireland down with this very poor service. I for one will never travel through terminal 2 again.


Dublin Airport customer review :  31 May 2011 by Byron Scott   (USA)

Customer Rating :  5/5

5 Star Rating   

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Facilities

Used Terminal 2 for coach class flights on EI to and from Chicago in May 2010. Very pleased with the airport. Using Aircoach, we were at our friends apartment on the north edge of Central Dublin within 60 minutes of landing. Immigration and baggage claim was fast. Terminal 2 was open and spacious. We returned to the airport to pick up a rental car which was in the garage from Terminal 2 - a short walk. Note that you will return your car elsewhere - near the entrance to the airport - and have a bus ride back to the terminal. Check in was fast, and US immigration lines were fairly short. You do go through customs even though you've checked a bag - you'll see a picture of your checked bag. Once through US customs there's only one small snack bar and tiny duty free, so you may not want to go through too early. Before US customs, a good choice of shopping and eating options. Main terminal is spacious, although the US holding area is kind of cramped. Arrival in US was as if from a domestic flight, even though we arrived at international terminal at ORD. It was very nice not to have to go through customs and immigration upon arrival in the US - and this would really be helpful if connecting in the US I think. I was pleased with DUB terminal 2.


Dublin Airport customer review :  16 May 2011 by J Sonntag   (Israel)

Customer Rating :  5/5

5 Star Rating   

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Facilities

Very efficient self check in stands, fast check in. Good facilities for shopping, coffee shops, clean and tidy. Good public transport to city centre - however, after 21.00 all eateries were closed!


Dublin Airport customer review :  11 April 2011 by J. Brennan   (Saudi Arabia)

Customer Rating :  3/5

3 Star Rating   

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My flight dropped me at Terminal 2 recently. It took me a very long time and after asking many people before I could find my car rental desk in Terminal 1. I was directed hither and thither by Information and other miscellaneous staff. The signage for Terminal 1 in Terminal 2 is virtually non-existent (there is one tiny sign which is hard to spot). There is a long walk from Terminal 2 to Terminal 1 (and vice versa). Terminal 1 appeared to be virtually deserted. I don't understand why Departures and Arrivals are on upper floors of Terminal 2. I was too exhausted by the early morning start and all the walking and Security to bother with the shops when I finally got through to the Departure Hall.


Dublin Airport customer review :  10 April 2011 by John Matthews   (Ireland)

Customer Rating :  5/5

5 Star Rating   

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Facilities

Since T2 opened I've used both terminals regularly and I've found the experience to be pleasant and hassle free. The airport is clean and queuing seems to be restricted to the busy morning period only. Terminal 2 in particular is an absolute pleasure to use with short walking distances from check-in to gate.


Dublin Airport customer review :  28 March 2011 by D Kenny   (USA)

Customer Rating :  3/5

3 Star Rating   

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Facilities

Just flew in and out of terminal 2 for the first time. When you collect your luggage you have to get an elevator or escalator to access taxis. Fine with one bag but difficult with golf clubs or stroller and especially the elderly. On departure i went up and down 3 escalators to eventually go through security for a second time as I was travelling to US. Not sure it is as passenger friendly. No time to stop and browse in stores.


Dublin Airport customer review :  21 March 2011 by Sean Callaghan   (Ireland)

Customer Rating :  4/5

4 Star Rating   

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Facilities

Dublin airport is a nice, partly clean airport but the check in hall is badly organised and everyone is running around trying to find their check in desk. The rest of the airport is ok the food isn't the full shilling. On the other hand terminal 2 is brilliant I have flown to Boston numerous times and there is no queues or hassle.


Dublin Airport customer review :  16 March 2011 by A Hijmans   (Brazil)

Customer Rating :  3/5

2 Star Rating   

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Used the new T2 for the first time this weekend. Bright and empty. I saw no queues. Signage adequate. Food options only okay, especially once you get past security, where the coffee is horrific. Still T2 doesn't solve DUB's main problem, which is that it has no rail transport link to the city centre and that the Airlink costs EUR6 one way. (There is still the 16A which takes ages but costs EUR2.30.)


 


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