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Doha International Airport
3.5 Star Rating: Fair
160 reviews

 



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DOHA INTERNATIONAL AIRPORT customer review :  28 March 2014 by Chris Hall    (Australia)

Rating : 1/10

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Recommended

Very sad airport. There seems to be plenty of toilet cleaners but the toilets are crowded, not so clean and far too few in numbers. The business class lounge is the worst I have seen. The options for eating are severely limited, Costas and one other similar place. Not very exciting for a delay of several hours. The single runway means every plane is going to be late. The runway just cannot handle the number of flights and then the terminal cannot handle the number of passengers. We waited one hour to land, circled at 15000 feet and then later for the next flight sat on the tarmac all ready to go for 70 minutes before actually taking off. The staff are amiable but unhelpful. The transfer desk was overwhelmed trying to arrange the hordes of passengers who missed flights. The new airport or new terminal has been rumoured to be coming soon for the last couple of years. Alas, too late, they have lost me.



DOHA INTERNATIONAL AIRPORT customer review :  18 March 2014 by J Powles    (UK)

Rating : 0/10

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Recommended

Disabled assistance at Doha airport is incredibly chaotic and inefficient. I have vowed never to fly Qatar Airways again after this. Upon arrival my disabled husband and I were herded into a "special area". Our passports were taken off us. About 15 mins before our flight was to depart I began to panic and make a fuss (otherwise we weren't going anywhere). They finally loaded us and another disabled passenger onto a special bus to take us to the plane. About 5 mins on the other passengers noticed that they had left her bag with her passport/boarding pass behind so we had to go back. Finally with all bags we get to the plane and the flight has been closed, they had to radio for permission from the pilot to reopen the door to let us on. This was granted thankfully and has now delayed the flight. And also no surprise the seat needed by my husband due to his disability had been commandeered by a passenger thinking we hadn't turned up. Don't travel via Doha Airport if you need special/disabled assistance.



DOHA INTERNATIONAL AIRPORT customer review :  22 February 2014 by D Gerrish    (UK)

Rating : 8/10

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Recommended

Whilst I agree about the time taken to get to the plane by bus I felt that I should add my recent experience of Doha International Airport to redress the balance somewhat. I found it to be a smooth trouble free experience. It took approx 25 minutes from the time that we left our hotel in Doha to the time we were sitting at the gate waiting for our plane to be called (admittedly this was at midnight). There were lots of people about but minimal queues everywhere and the staff that we had cause to speak to were friendly and helpful (including the security man). Perhaps it's a different experience when you're not a transit passenger?



DOHA INTERNATIONAL AIRPORT customer review :  28 January 2014 by Nick Turner    (Australia)

Rating : 0/10

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Recommended

After flying from LHR I had a 1 hour transfer before flying on to Western Australia. This was my first experience of Doha and it wasn't great, a 20 minute bus journey took us from the plane to the quick transfer building where I wandered about trying to find the gate, the usual queues for security etc. followed by another 20 minute bus journey back to the next aircraft. No time for the toilet, food or shopping. Airport was incredibly busy, narrow walkways make movement difficult. Hopefully my return (June) will be better but can't imagine I'll be back after that.



DOHA INTERNATIONAL AIRPORT customer review :  15 January 2014 by I Newton    (UK)

Rating : 1/10

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Recommended

Will avoid in future. We were in transit and after a long bus ride in (nearly 20 mins) from the plane there was a long queue to clear security where despite being on the colour coded short transfer queue we found the world and his wife going through the supposedly quick short transfer queue to avoid the long queue in ordinary transfer queue. None of the airport staff seemed to care, so what's the point ? As a result we only just made our transfer time and then had another 19 minute bus ride out to the next plane (I timed it). The toilet in the terminal was so crowded and smelly we didn't bother use them. Forty minutes in a bus and queues for thirty minutes just to get onto a plane parked 200 metres from the one we landed in! Never again.



DOHA INTERNATIONAL AIRPORT customer review :  8 January 2014 by M Pemberton    (France)

Rating : 2/10

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Recommended

It has all been said by other reviewers but I am so angry with this airport that I will add to the comments. Long bus ride, long queues for everything (passport control, duty free, toilets - I tried three and gave up) then another long bus ride. In and out of the planes up outside steps in the heat or rain. Truly horrible experience at 1am after an already long flight, surreal really. Would not fly Qatar again whilst they are using this airport (and I may not bother even when they move to the new airport).



DOHA INTERNATIONAL AIRPORT customer review :  29 December 2013 by Simon E Greenwood    (Thailand)

Rating : 2/10

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Recommended

Flew through again on the 19th of December and the new terminal really is needed. Forty minutes of bus journeys and over crowded business lounge again. In addition Qatar airways do not let platinum/emerald card holders use the 1st class lounge!



DOHA INTERNATIONAL AIRPORT customer review :  23 December 2013 by V Loras    (UK)

Rating : 4/10

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Recommended

Flew into Doha Airport from London. We had a 6 hour transit before heading to Bangkok. Arrived at 2am and it felt like a ghost town. We were traveling in Business on Qatar and the Business lounge wasn't very good compared to other countries. It's very over rated and as a seasoned traveler I was very disappointed with the lack of 24 hour service I have had in Asian airports. The lounge already feels very worn and tattered and they only served tea and coffee and soggy sandwiches. If they are trying to compete with Dubai, they have no chance in winning. Even compared to old European lounges it didn't strike me as anything too exciting. We even took the shuttle bus to the main airport and the lounge there was tiny and packed so we came back to the Qatar business lounge.



DOHA INTERNATIONAL AIRPORT customer review :  2 December 2013 by Paul Roberts    (Switzerland)

Rating : 7/10

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Recommended

Stopped at Doha airport for a two hour transit en route ZUR-MEL. Even with a young baby, it wasn't as bad as I had expected. The bus ride was long, but thankfully my wife and child had a seat. Going through security when arriving at the departure terminal took no more than 5 mins. Security at the gate also took no more than 10 mins. Even though we were there during the midnight rush, it was busy but not uncomfortable.



DOHA INTERNATIONAL AIRPORT customer review :  21 November 2013 by Farouk Mogheth    (Thailand)

Rating : 7/10

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Recommended

Connected from Bangkok to Cairo and back. First experience in Doha. The colour system they have for various passengers is great (yellow tags and cards for transfers, Orange for quick transfers etc.). The terminal itself is just a glass box (I expected a larger venue) but functioned well. Clean with a couple of shops here and there but I believe the new airport is to open soon and would reflect Qatar's ambition to offer a world class airport. This one works but lets say it lacks any lustre, for me its a non issue as long as all worked fine. The internet is free and appreciated even though works only on one side of the terminal and closer to gate 20, 21, 22 the signal is barely there and connection almost impossible. Staff are polite especially in the x-ray checks (which is a big issue for me especially in other Middle eastern airports). The only negative point is the people jammed downstairs when boarding the bus. For 2 flights the passengers were lead down but the bus wasn't there yet and it was very uncomfortable having a small room packed with people, kids and screaming toddlers. But all in all it went rather well. Toilets need a bit of a face lift!



DOHA INTERNATIONAL AIRPORT customer review :  13 November 2013 by Martin Mitchell    (UK)

Rating : 5/10

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Recommended

Transited here twice during November 2013. As others have pointed out the bus transfers from the plan are the longest I have ever come across - and there is the inevitable confusion for some passengers between the Doha arrival and transit/departures stop which can cause some chaos. Overall the airport terminal for transit was not as bad as I feared - plenty of seats in the downstairs area and a nice coffee shop close to the toilets. However buying anything from duty free is a slow process - I tried to buy a bottle of water and had to wait nearly 10 minutes while the cashier filled out volumes of paperwork for another customer who was just buying one bottle of whisky. And after all the drama the passenger left his boarding card behind! Its bearable as a transit stop - but the sooner the new Doha airport opens the better. I was there in November - so maybe that is why it seemed quieter!



DOHA INTERNATIONAL AIRPORT customer review :  5 November 2013 by Alasdair Brooks    (UAE)

Rating : 5/10

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Recommended

Perhaps I've been lucky with the immigration queues, but I've found immigration in and out of Doha to be fairly quick and straightforward - though make sure you have a credit card to cover the visa fee; they don't take cash. But I wouldn't want to be a transit passenger here; there aren't enough seats, the air side food options are dismal, there's hardly anywhere to plug in electronic equipment, and the shopping is surprisingly poor; if I was in transit for more than a couple of hours, I'd seriously consider paying for Oryx Lounge access (and maybe that's the intention). That every flight I've taken to and from Doha seems to involve a long bus drive from the gate to and from the actual plane is also a minus - and often confusing to people who haven't used the airport before. While hardly awful, Doha is too small and too dated an airport to properly serve as the major regional transit hub its primary airline and its government both want; in that sense, the sooner the new airport opens, the better.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2013 by Thomas Johnston    (UK)

Rating : 10/10

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Recommended

As I had only 1 hour 20 minutes between landing from Manchester and catching the next flight to Bangkok I'd booked the Al Maha fast track service which I can really recommend, I was rushed through the usual crowds and chaos of Doha and escorted direct to the departure gate so I can't really comment about delays etc although the terminal seemed to be a crowded as usual. On my return flight I'd used Q-miles to upgrade to business from Doha to Manchester as I was in transit for 8 hours, the premier terminal is the place to be if you have 8 hours with nothing to be expect sit and wait for the next flight a fine choice of foods and top class staff there seem to be more of them since my last visit I just hope the HAMAD finally opens they'll have done something about the crowds and queues. Most of the below marks are based on premier terminal.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2013 by M J Mathew    (Qatar)

Rating : 3/10

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Recommended

Every time I am at the airport, I see at least half the passengers disembark on the wrong section (transit) and I find them coming back. This takes too much time, just because the busses we travel do not have voice over instructions. This could save ground staff so much hassle. The crowd in immigration is usually quite large, but the egate card works for us.



DOHA INTERNATIONAL AIRPORT customer review :  23 October 2013 by B Josef    (UAE)

Rating : 1/10

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Recommended

This airport is a joke for all the tall claims Qatar Airways or their ads make. The Airport is a disaster, starting with the longest bus ride from the plane to the Terminal (at time waiting at the door of the plane as the Bus has not yet found its way to us). Once you get to the terminal things get worse. There are two or three outlets where you can buy food. The selection is rubbish, service is shabby. The prices are over the top. The available lounges are small and most of the time they refuse to honour the complimentary access assured by our Credit Cards (Platinum and above). I would hate to be stranded there more than an hour or so.



DOHA INTERNATIONAL AIRPORT customer review :  16 October 2013 by Federico Muscogiuri    (Spain)

Rating : 1/10

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Recommended

To the previous reviewer: are you sure you are talking about Doha airport? The airport of 2-3 wide-body jets arriving at the same time at 1 am and turning the security area into mayhem. Small and cramped departure areas where people are herded one hour before the boarding and are forced to sit on the floor due to lack of seating? Dingy and smelly toilets. Long bus rides around the runway where often the driver is himself unsure at which aircraft he has to stop. Surly and brusque customer service? Bad ventilation and simply not enough space to contain QR expansion. My last experience was all of the above and worse. Much as I like flying QR I hate this airport and will avoid it until the new terminal opens.



DOHA INTERNATIONAL AIRPORT customer review :  10 October 2013 by S Smith    (UK)

Rating : 9/10

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Recommended

I cannot understand the very bad reviews of this airport. My husband and I are in our 60's. We had a stop over in Doha, visa, everything went smoothly. Check in back at the airport fine. The departure lounge is fine, eating and shopping. Toilets, no problem. We found a seat again without a problem. The bus ride to and from the plane, does not take long, buses are used in lots of airports. (Our flight arrived in Doha at 01.15am and our departure was 08.45am). We shall have no hesitation when next we travel to Malaysia to use Qatar airways, with a stopover in Doha.



DOHA INTERNATIONAL AIRPORT customer review :  8 October 2013 by Faustino Asprilla    (Netherlands)

Rating : 5/10

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Recommended

I found arrival with Qatar Airways excellent, customs was fast and for the region ok in friendliness. Visa upon arrival possible by credit card and directly at customs check, though depending on nationality I guess. Taxis wait outside just around the corner. I found especially departure in the main terminal disturbing for Qatar-standards. I must again admit that check-in, customs and security-checks went smooth and fast, however, that is it. There are few shops that basically all sell the same tax-free items, if not, coffee. Most disappointing was the food court and choice, it was probably amongst some of the poorest I ever seen, after travelling to quite some airports in different parts of the world. There are hardly tables available and half of them is reserved for airport and airline staff, of which some noisy as well. Ordering service was chaotic and food quality was below average. Also the fact bus transport is used for every flight, where you would have expected air-conditioned walking bridges in Qatar instead, is a very annoying thing and may indeed take a while to reach the airplane. Toilets not clean and smelly as well. Too bad for Qatar Airways.



DOHA INTERNATIONAL AIRPORT customer review :  1 October 2013 by H S Kaplaner    (Turkey)

Rating : 3/10

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Recommended

Qatar is a great airline however, Doha is the worst airport for a transits. No airbridges, long bus rides from aircraft to terminals (very confusing system), crowded toilets even in the middle of the night. It was very tiring and wouldn't want to fly through Doha again.



DOHA INTERNATIONAL AIRPORT customer review :  26 September 2013 by A Orchard    (UK)

Rating : 5/10

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Recommended

Travelled through Doha in September. Very cheap airport, lots of bargains in duty free shops, very cheap beverages and food. Waited four hours for next plane on the way back to London and because it was after midnight, airport was quiet with plenty of seats in the main area and Quiet Zone. Different story on the way to Bangkok. Late afternoon on the way to Bangkok, completely different story. Overcrowded, dirty toilets, no seating left. Smoking rooms are a big joke, avoid if you can, no sufficient ventilation and too many people inside. Bus service to and from the plane was fast. Overall would not recommend this airport for staying longer than one hour.



DOHA INTERNATIONAL AIRPORT customer review :  26 September 2013 by James Laskowski    (Thailand)

Rating : 4/10

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Recommended

This has got to be one of the worst airports I have been in. Mainly due to the archaic use of busses that take over 20 minutes to get to and from the aircraft to the terminal. And then when checking in, with the extremely polite staff, everyone must hurdle into a 2nd waiting room to wait for the bus. The lack of services at the airport are very poor. 2 or 3 restrooms tops that have a line out the door for men, are packed and in locations not convenient to all passenger waiting areas. Since the current airport is so small the food and shopping options are extremely limited and the shopping is limited to duty free items (and over-priced electronics). The 1 great thing about this airport is the "Quiet Area" where it is dark, reclining seats and very quiet if you have a long layover. Made for nice place to nap.



DOHA INTERNATIONAL AIRPORT customer review :  26 September 2013 by R Brennan    (Australia)

Rating : 1/10

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Recommended

This airport desperate for an upgrade. The big, fancy new Doha airport has had its opening delayed for several years and it shows as Qatar Airlines continues to expand its massive fleet despite the tiny, overwhelmed airport that serves as its transit hub. A few problems to note: 1) The bathrooms would be a disgrace for even a small regional airport let alone a global hub. You would be forgiven for thinking the bathroom line is for boarding a plane because it stretches across the halls. Once you reach the inside, there are more sinks than toilets. 2) During peak hours people are camped out all over the floors due to the lack of seats. Sleep is impossible because of the crowds. 3) Perhaps overwhelmed by it all, staff are generally friendly but unhelpful or surly and unhelpful. For far fewer flights this would be a decently modern little airport. However, when crammed in with the rest of the cattle, it feels like a terrible place to be. When compared to the hub airports of the other 5 star airlines on skytrax (Singapore, Hong Kong, Kuala Lumpur - all of which I visited in the last year), it is a joke.



DOHA INTERNATIONAL AIRPORT customer review :  16 September 2013 by J Overgaard    (Denmark)

Rating : 7/10

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Recommended

Travelling with QR we have visit Doha Int Airport every year for the last 6 years. Service and conditions at the Airport is ok for us. We have no problems to find seats while waiting in transit, however the toilets area, I have seen better in other airports. The main issue for us is how long time it takes to go by bus from the aircraft to the airport. Our experience is from 10 to 25 minutes, which is long time, when the departure time is 45 minutes. This year, July, we didn't have to be checked arriving the airport, and I have never understand why they check people who arrives in transit. We look forward to see the new Airport next year, so we don't have to go by bus from aircraft to terminal.



DOHA INTERNATIONAL AIRPORT customer review :  22 August 2013 by S Padinj    (USA)

Rating : 1/10

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Recommended

Airport does not have enough space to handle all transit passengers. There is nowhere near enough seating and toilets. Having to queue outside the mens toilets was a new experience for me and I felt very sorry for female passengers who had longer queues outside their toilets. Avoid Doha if you possibly can.



DOHA INTERNATIONAL AIRPORT customer review :  21 August 2013 by Anil Tanwani    (Nigeria)

Rating : 6/10

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Recommended

Airport staff were very humble. The only drawback was the bus ride after exiting the aircraft until you reach the airport. It was really very tiring and hectic. A complete modern airport is much awaited where you disembark from the aircraft directly into the main airport.



DOHA INTERNATIONAL AIRPORT customer review :  5 August 2013 by K Standen    (Australia)

Rating : 0/10

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Recommended

Transiting through this airport at around midnight is horrifying. There is no where near enough seating and toilets. Having to queue outside mens toilets was a new experience for me and I felt very sorry for female passengers who had longer queues outside their toilets. Avoid Doha if you possibly can.



DOHA INTERNATIONAL AIRPORT customer review :  12 June 2013 by P Porter    (Australia)

Rating : 1/10

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Recommended

Billions spent on the new terminal but someone seriously miscalculated the number of toilets required. Security staff rude and I have doubts about their efficiency. My hand luggage was x-rayed twice notwithstanding that I was in transit and it had been done thoroughly in Milan. Curiously, my person was not searched during these checks. It is difficult to see the logic. The bus journey from the aircraft seemed never ending. I thought this was supposed to end once the new terminal had opened. I could not find any water fountains/coolers.



DOHA INTERNATIONAL AIRPORT customer review :  10 June 2013 by J Myers    (Australia)

Rating : 2/10

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Recommended

Great network of destinations and cabin/flight crew excellent but ground staff and Doha airport simply not up to the job. Had an uncomplicated transfer through on way to Europe, though lengthy bus rides standing to/from tarmac and lack of airbridge onto plane problematic for older passengers with mobility issues. Check-in in Europe for return trip went smoothly, purchased some duty free goods after checking in luggage and accepted as carryon to Doha in the usual sealed plastic bag. Passed through security again into Doha airport without comment when we were bussed into the terminal for a 2 hour transit. Had difficulty accessing departure gate due to long queues. Walked around to gate lounge that appeared to also have access to correct lounge but apparently did not, lengthy redirection by ground staff and instead of being 15 mins ahead of check-in for ongoing flight we were 2 minutes late, gate had been closed and we were off the flight with 24 hrs to spend in Doha airport. Went to board the ongoing flight, and all our duty free was confiscated, as was the duty free alcohol purchases of many other passengers, including transit passengers who'd purchased in Doha. Final insult was to get home, nearly 48 hours after starting our trip, to find our luggage had not been placed on our flight despite repeated assurances that it would be. Facilities and processes on the ground are insufficient to cope with the rapidly expanding flight schedule and staff do not have sufficient support to retain customer focus. And I would agree with other reviewers regarding minimal toilets!



DOHA INTERNATIONAL AIRPORT customer review :  5 June 2013 by Maurice Guiney    (Thailand)

Rating : 0/10

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Recommended

On arrival (for work) after midnight on a Monday night, had to wait about 2 hours to get through immigration - this considered regular traffic. On departure 3 weeks later arrived at airport early, checked in and went through to find its US$40 for access to the pay-in lounge where I could get an alcoholic drink.



DOHA INTERNATIONAL AIRPORT customer review :  3 June 2013 by Llewellyn van der Berg    (South Africa)

Rating : 5/10

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Recommended

The Airport terminal is pleasant enough, and Duty Free Prices were average. Main complaint is there are too few toilets, far too few. Every toilet was packed to capacity. With the number of people moving through there they need to improve that. Also if people are lying under the pay phones to charge iPhones and laptops, then make a proper charge station to accommodate these people. There are charge stations but as with the toilets it is designed for half the volume that the airport can handle. Would rather fly Emirates next time.



DOHA INTERNATIONAL AIRPORT customer review :  29 May 2013 by A Manconi    (Italy)

Rating : 4/10

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Recommended

Transited 2 times this month at DOH airport. Crowded but fast security checks. Nice and efficient personnel at transit desk, information and gates. The negative aspect is the dirty toilets!



DOHA INTERNATIONAL AIRPORT customer review :  30 March 2013 by Alexander Speer    (UK)

Rating : 8/10

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Recommended

Writing this from the Oryx lounge in Doha. Can't say much about the main terminal but as far as I could see it was packed. Oryx lounge good (costs $40 USD per person) not much food option but got good shower with towel you can borrow. Toilets and shower are cleaned every so often and were in excellent condition. Computers and WIFI internet provided free of charge even the printer is free to use! As for the food for about 18 hours I was living off Pepsi, bread and butter and a mushroom soup but the staff are friendly. Oryx lounge is recommended if you got a long layover but not if your layover is under 2 hrs to 2.5 hrs.



DOHA INTERNATIONAL AIRPORT customer review :  12 March 2013 by Robert Szocik    (UK)

Rating : 7/10

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Recommended

Transiting to/from LHR and HKG. The airport is clearly in transition as the opening of NDIA approaches. The terminal is still massively overcrowded, even at 0300, but it's quite easy to find a seat, as seats are everywhere. The new colour-coded transfer card system works well, and clearing security only takes a few minutes, even when several wide-body aircraft arrive at the same time. Staff are friendly and helpful, with no hassle at security. Toilets rarely stay clean for long – the cleaners work very hard, but they simply can't cope with the huge volume of pax. Shops are still cheap compared to other airports, especially for bottled water. The biggest issue is probably the bus ride to/from the aircraft – this must surely now be the world's longest aircraft-to-terminal bus ride – the distances are huge! Announcements are infrequent, which must lead to many missed connections. Unlike some, I quite like transiting here, but the new airport is eagerly awaited.



DOHA INTERNATIONAL AIRPORT customer review :  8 March 2013 by Rob Hurn    (UK)

Rating : 4/10

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Recommended

We had about an hour between flights at Doha (RGN-DOH-LHR). On arrival, we spent many minutes cruising round the edge of the airport in a transfer bus, eventually got to the transfer gate, the fast transfer lanes were closed but no queue at all at normal-speed lanes, so no problem. Arrived at departure gate as it was due to open, admired once again the confusing way a flight disappears from the gates display screen list as soon as the gate is opened. Our flight was delayed, so we hung around for half an hour. They don't make announcements about delays over the PA because it is a 'quiet airport' (no-one told the lady who was using the PA to tell us not to smoke). Suddenly the gate was open, we moved forward, but great efforts were made to persuade us to sit down again to avoid an unsightly queue, but we resolutely kept standing, and submitted ourselves to the first of 3 back to back ID checks. Got to the gate itself (check number two) and down an escalator to a tatty ground floor area, waiting for access to the transit bus, two of which were parked by the doors. The escalator continued to bring more and more people down from upstairs. Still no exit was allowed to the bus. A man struggled through the crowd with a key. It didn't fit the door lock. The escalator had been turned off by now, to stop people tripping over each other at the bottom. The man tried the other door. An ironic cheer went up as the door opened. Time for our third ID check and on to the bus, which then didn't leave for a few minutes, even though it was obvious more the one bus would be needed. We set off on another extended tour of the airport perimeter and arrived at the foot of the aircraft's steps. Naturally, only the rear door was available to us Economy class passengers, so boarding was slow. All in all, not a brilliant experience. Hope the new terminal opens soon and is better than the current one.



DOHA INTERNATIONAL AIRPORT customer review :  4 February 2013 by Jenalyn Ramos    (Dubai)

Rating : 3/10

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Recommended

Not satisfied at Doha transfer desk section, service is poor. They don't have enough staff at the counter desks, there were 9 counters, but only 3 staff members assisting the long queue of passengers. No special/fast track counter desk for transfer passengers with only an hour allowance and who have to be assisted very quickly for an immediate transfer. As a result, passengers asking for a quick assistance seem like they are begging for service with transfer desk staffs and fighting with a fellow passengers at queue jump to avoid missing the flights. Please improve your service, hoping to have a very fast and smooth transfer on our next flight.



DOHA INTERNATIONAL AIRPORT customer review :  25 January 2013 by M Bertram    (Australia)

Rating : 8/10

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Recommended

We just transited through here on our way to Amman and found the experience much less stressful than we had expected. By the time we disembarked from our first flight, our next flight was already boarding but the flight attendants assured us it would be fine. The longest part was the bus ride as we flew J class to Doha and then were flying Economy to Amman so the bus first dropped the continuing J class passengers at the Premium Terminal before going to Arrivals and finally to the Transfer terminal. Once inside, I was pleasantly surprised. The security check lines were moving very quickly and, in about 10 minutes, we were at the gate ready to board the bus.



DOHA INTERNATIONAL AIRPORT customer review :  14 January 2013 by Laurence Wheeler    (UK)

Rating : 2/10

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Recommended

Great airline, but what a shambles at Doha, it is not a pleasant experience. Flew MAN-DOH-KUL with 1.5 hrs change time outbound and 1hr 45mins return. All transfers appear to be by bus, but this is very poor. The ground staff have a completely lackadaisical attitude, it is 15 minutes before you can disembark, then a wait on the bus while the driver chats with his mates. Elementary things like vans being parked on the bus ways delay you even further on what feels like several km from plane to terminal. We only went through security on the return journey for some reason and there were long snaking queues, but the actually processing was OK. When you get to the departure hall it is not too bad, with some nice outlets like Costa that take cards for small amounts for no surcharge. Not that you will get time to use them, as they are calling flights for ‘immediate boarding’ 50 mins before time. None of this was in any way relaxing given the ridiculously short transfer times booked by Qatar Airlines; one party we met had been allowed 31 minutes. I think there is a ‘new airport’ under construction. Until then I would recommend that nobody accepts itineraries that have less than say three hours for transfer, or avoid the place altogether.



DOHA INTERNATIONAL AIRPORT customer review :  28 December 2012 by David G Stein    (USA)

Rating : 5/10

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Recommended

I transited at Doha Airport. I understand that the airport is in flux, with new terminal about to be opened. What appears to be confusing at first, turned out to be just fine. I had a 6 hour layover and took advantage of the quiet in Oryx Lounge for $39. For me it was a good value as I was able to take a shower, have a snack at the buffet and a short nap. Waiting in the general transit terminal would haven crowded, noisy and services would have been few. On my way home I had only 30 minutes to transit because my first flight arrived late. I managed to get though to layers of security with ease and board my flight on time.



DOHA INTERNATIONAL AIRPORT customer review :  7 December 2012 by Navin Kuriakose    (Kuwait)

Rating : 7/10

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Recommended

The airport is small. That's what you'll notice first. Duty Free Selection is excellent. Duty Free staff are very helpful too. The eating out choices are mediocre two or three fast food joint upstairs. According to me the maximum lay over time you can spend here is 2 hrs. Unless of course you have lounge access.



DOHA INTERNATIONAL AIRPORT customer review :  14 November 2012 by A Sargeant    (UK)

Rating : 4/10

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Recommended

Transited through twice in last week. Airport is of ok quality, quite compact, lots of seating but generally had over crowded feel which let down the experience. Lack of food outlets, and ones available seemed full / lots of rubbish about. Main ground floor is mostly filled by large duty free shop. Problem with airport is buses from planes to/from terminal, does give it the feel and look of a fancy bus station. Going to far side of runway from / to terminal takes ages (15 mins) on the bus, and can stand on the bus waiting another 15 mins waiting for buses in front to let people board the plane before allowed off. Will wait to the New Doha Airport opens before every go through again.



DOHA INTERNATIONAL AIRPORT customer review :  12 November 2012 by H Spliet    (Australia)

Rating : 0/10

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Recommended

Doha airport is not a place to spend more than an hour in transit. Very poor facilities for longer stopovers. The bus trip from plane to terminal is not a pleasant experience as the journey can take more than 15 minutes and after a long flight the last thing you want is to "strap hang" in a bus which has very limited seating. I would not travel with Qatar again until it upgrades the Doha airport facilities. Even though I have travelled both business class (superb) and economy class (not much better than other airlines) I would not fly Qatar again unless the transit time is no more than one hour. Doha airport is dry (unless you can access the first and business class lounges), yet on the contrary the outbound duty free has a large range of liquor products at very good prices.



DOHA INTERNATIONAL AIRPORT customer review :  5 November 2012 by Rosemary Arnold    (UK)

Rating : 10/10

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Recommended

Arrived Doha en route Shanghai to Heathrow. Damaged an already inflamed Achilles tendon on stepping up to shuttle bus. On arrival at terminal an official made me sit down whilst he fetched a wheelchair. From then on it was priority treatment. Staff could not have been more kind or friendly. Had travelled out through Doha. Found terminal clean, uncrowded with easy to follow signs. Speak as you find and I found them wonderful.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2012 by Tom Johnston    (UK)

Rating : 10/10

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Recommended

Other than having to travel between the aircraft and the terminal by bus I have no problems with Doha but my review is based on travelling business class but I've never had any serious problems when flying economy. The new airport should be open soon so its goodbye to the free tour of the airport by bus.



DOHA INTERNATIONAL AIRPORT customer review :  10 October 2012 by A Stevenson    (UK)

Rating : 4/10

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Recommended

The original terminal, which I used to pass through frequently in the 1990’s, seems to have disappeared, to be replaced with a larger more modern building which is only a temporary terminal pending opening of the new Doha Airport. There are no airbridges, so passengers are bussed to and from the terminal. Many connecting flights have short transfer times (mine was 50 minutes) which considering the time needed to travel to and from the terminal makes for a rushed and somewhat stressful transfer experience. I had been given an orange and yellow trimmed ‘short transfer’ boarding pass on check in with instructions from Qatar Airways to make this visible on arrival at Doha and to follow instructions. As it turned out, no one was interested and there were no ‘short transfer’ lanes open or anyone offering assistance. Fortunately, it was easy enough to identify my departure gate, which was only a short walk away. The terminal itself is rather basic and functional, and still too small for the number of passengers using it, but easy to navigate and seems to do its job effectively enough. I was also impressed that my bags made the connection, but all in all not a particularly enjoyable experience.



DOHA INTERNATIONAL AIRPORT customer review :  10 October 2012 by D Gibert    (Vanuatu)

Rating : 2/10

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Recommended

I used this airport with my wife and kids on the way to and from Singapore to Paris, flying with Qatar Airways. We did not disembark into a terminal but into buses waiting on the tarmac to bring us to the transit terminal, in the middle of the night. The trips in the buses were long, we were stuck in one of them for 20 minutes at the bottom of the aircraft waiting to board the aircraft, the driving style of the drivers was anything but smooth. The terminal itself was drab and looked very old and tired, with nothing to do in it, (no duty free, hardly any food outlets).



DOHA INTERNATIONAL AIRPORT customer review :  28 September 2012 by Yevheniy Kahanovych   (Ukraine)

Rating : 6/10

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Recommended

Very smooth and fast on the short transit, but unpleasant and boring for 14 hours stay on my way back home through it. Freezing cold aircon late at night, only three tiny coffee outlets. Two smallish food courts with very limited choice (moderately priced though). Duty free there was a total disappointment in terms of choice and prices. Toilets were clean and well stocked. Used paid lounge (Oryx) and was disappointed with selection of snacks (almost nothing to eat), quality of pastries, selection of drinks. Overall the facility just does its business, but nothing more. Hope the new terminal will be what Qatar Airways deserves.



DOHA INTERNATIONAL AIRPORT customer review :  28 September 2012 by H Taniwidjojo   (Indonesia)

Rating : 4/10

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Recommended

It is a pity that after a great flight with Qatar Airways from CGK, I have to experience a lot of discomfort from very long bus trip from the plane to the terminal, limited food stalls, limited rest rooms and short of seats. I do not think I will fly with Qatar Airways again although this is one of the best economy class I have ever experienced. It is hard to believe that the bus trip from the plane to the terminal or the opposite can take more than 30 minutes while most of the passenger are without seat, it is very much torturing.



DOHA INTERNATIONAL AIRPORT customer review :  18 September 2012 by R Graham   (Northern Ireland)

Rating : 10/10

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Recommended

As a special assistance customer, I was terrified of transiting Doha Airport after reading other reviews. However, my experience could not have been more delightful. Upon parking at the stand myself and all other special assistance passengers were disembarked using a lift vehicle and driven in it to the transfer terminal. There we were seated in a reserved area then taken swiftly through security. I was taken to the smoking area whilst my wife checked us in and then we waited for a bus to take us to the aircraft. We again used a lift car to enter it. Super job, most efficient.



DOHA INTERNATIONAL AIRPORT customer review :  17 September 2012 by M Wanke   (Germany)

Rating : 3/10

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Recommended

Passed though DOH to and from Asia. The transit is pretty unpleasant. All stories about the crowds and queues and bus rides are true. Security check was fast, took about 10 minutes. There weren't enough areas for sitting. One quiet zone with about 40 impressive uncomfortable seats with fridge-atmosphere. Another quiet zone with more seats and a little bit warmer, doesn't deserve to be named "quiet". Lavatories provide just warm water but are clean at least. For people in economy there should at least be a little better organization.



DOHA INTERNATIONAL AIRPORT customer review :  7 September 2012 by Andrew Maile   (Indonesia)

Rating : 5/10

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Recommended

Travelled through this airport twice last month and overall impression was that it is below average. The biggest problem is that there are no airbridges onto the plane so in order to board the aircraft you go down an escalator into a very cramped 'holding area' with hardly any seats before boarding a bus for the very long journey out to the plane. Very poor indeed. Other facilities are quite basic with small, crowded and dirty toilets and a general air of overcrowding, including a horrendously long queue to get into the Oryx lounge. The only positive was that there seemed to be a lot of Qatar Airways staff all around the terminal assisting passengers. I hope the new airport will provide a much better experience for passengers.



DOHA INTERNATIONAL AIRPORT customer review :  17 July 2012 by S Wong   (UK)

Rating : 6/10

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Recommended

Good points: clean, bright, well signposted, sleep lounge for economy passengers, helpful staff. Bad points: small, overcrowded, not many food and beverage outlets, sleep lounges have funny (and uncomfortable) curved loungers. Used buses to take passengers to/from aircraft and terminal. Confusing terminal instructions for passengers debarking.



DOHA INTERNATIONAL AIRPORT customer review :  15 June 2012 by N Sutherland   (USA)

Rating : 2/10

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Recommended

Have to agree with the earlier posts. I could find only 3 toilets in the Transit Terminal Departures Area - all simultaneously out of operation. A freezing cold terminal in the middle of the night, no facilities, non functioning 'information' screens and lengthy bus rides all conspire to make Doha a fairly dismal place to make a connection. Why on earth have they scheduled so many flights transiting though an airport without a properly functioning terminal? Not recommended - and a poor advertisement for Qatar Airways who are clearly trying to deliver a quality product.



DOHA INTERNATIONAL AIRPORT customer review :  11 June 2012 by H Howell   (USA)

Rating : 5/10

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Recommended

I found airport to be crowded and lacking in the number of rest rooms needed for the passenger traffic. The security lines after getting off the bus seemed daunting, but use of looping lines seem to lessen the chaos. There were quite a few duty free shops, but food and sundry outlets non-existent. Will not transfer in Qatar until the new terminal has been in use for at least a year.



DOHA INTERNATIONAL AIRPORT customer review :  8 June 2012 by Rod Catz   (UK)

Rating : 1/10

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Recommended

Stayed in Doha 2 nights whilst doing Rome-Singapore. No air bridges. Bus out to plane on departing flight took 30 mins. Airport itself had 1 Costa Coffee outlet past immigration to serve the whole terminal. Toilets in the terminal serving around 12 gates had 2 cubicles and a queue. Would not go back to Doha until they open the new airport.



DOHA INTERNATIONAL AIRPORT customer review :  5 June 2012 by James Halley   (UK)

Rating : 6/10

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Recommended

My only experience of transiting DOH in the past was as a J class passenger and having read the reviews of the airport for transiting 'down the back' I did wonder if I had done the right thing. The flight was an hour early and there transit terminal security check was deserted so there were no bad experiences and I was soon walking around the duty free shops. Cost of food in the food outlets seemed OTT, but there is nothing new in that concept! Boarding for the onward connection was orderly although making everyone use the rear steps for boarding was a pain especially as the other steps wouldn't have disturbed the J class passengers (who in fact hadn't boarded anyway). I sincerely hope that the new airport will do away with the need for bussing (which is pretty much a thing of the past at most airports). Otherwise not half as bad as I feared!



DOHA INTERNATIONAL AIRPORT customer review :  1 May 2012 by Mike Rouse   (UK)

Rating : 1/10

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Recommended

Hundreds of pushing people trying to get through two security gates, queue jumpers, shoving, a few people nearly coming to blows and no air-conditioning. Once inside the facilities are not bad but could be better. This is my third time through the first two times were good but this last time it seems to be copying Heathrow for bad service.



DOHA INTERNATIONAL AIRPORT customer review :  24 April 2012 by Iskandar Illyas   (Malaysia)

Rating : 1/10

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Recommended

Transit at Doha for SIN-MAD and BCN-SIN flights with Qatar Airways. Airport is absolute chaos. No airbridge, long bus ride between plane and terminals, confusing terminals, unfriendly staff asking nonsense and unnecessary questions which slows down the boarding process. Very slow security clearance, very limited seats. Toilets smell, WIFI is almost non-existent, and I don't even care to visit the duty free shops. Luckily our transit time was between 1-2 hours.



DOHA INTERNATIONAL AIRPORT customer review :  16 April 2012 by Alan Krawec   (Canada)

Rating : 4/10

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Recommended

One of the strangest designs I've ever encountered. No air bridges. All aircraft are at remote stands requiring transfer buses, a real pain in the summer heat. Multiple terminals (arrivals, departures/transfers, satellite transfer, premium terminal). Departures/transfers terminal incredibly crowded, even at 1 in the morning. Security lines can be long and slow. Duty free store crowded and difficult to get through. Sparse selection of magazines, books and newspapers.



DOHA INTERNATIONAL AIRPORT customer review :  3 February 2012 by Ashraf Hoque   (Bangladesh)

Rating : 6/10

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Recommended

I have been to Doha airport a couple of times as transit passenger. The airport is quite big, but if we consider the amount of traffic it's handling, it should be much bigger. When busy, it's really over crowded and security check might take more than an hour to pass. Duty free is small but has a good collection of products. On the bright side, toilets are pretty clean, food in the restaurant is nice and plenty in amount, announcement is very frequent. All in all, nice airport, just have to be much more bigger in floor space.



DOHA INTERNATIONAL AIRPORT customer review :  3 February 2012 by J Olfato   (Singapore)

Rating : 2/10

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Recommended

Passed though DOH to and from Europe. The transit is nothing less than horrific. All stories about the chaos and queues and bus rides are true. People were already spilling out of the exit door because of the lines at the security check, there was no line to speak of, and it took me 40 mins to pass through. They are only using 4 of the 10-12 X-ray machines for hundreds of transiting passengers. There weren't enough areas for sitting. For people in economy there should at least be a little organization and cleanliness.



DOHA INTERNATIONAL AIRPORT customer review :  30 January 2012 by Ahmed Zuhairi   (UAE)

Rating : 10/10

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Recommended

First class Premium terminal. Luxury bus picks you up from plane with 15 seats. Premium terminal has a very limited duty free. There is a games room with a few PS3's, and a nanny room to look after kids, as well as a business centre. First class lounge was not busy. Food was enjoyable and included sushi and fresh exotic fruits. Had a 7 hour connection so was given a twin room which gave a comfortable 4 hour sleep. Spa treatment was overpriced so avoided that. An extremely enjoyable experience.



DOHA INTERNATIONAL AIRPORT customer review :  9 January 2012 by W Sweeney   (UK)

Rating : 5/10

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Recommended

Does not have a lot to offer except the Oryx Lounge. You can book for 25 pounds (GBP) for use of 6 hours. It has showers, complimentary food and drink (alcohol served until 2am but you have to ask for it at the food counters) and free internet. It provides seating, a small amount of sleeping couches and a smoking room. Staff are very friendly. Lockers are available, although you need to ask for a key at reception. Great value for money and a fantastic place to relax if you have a long transit (I am currently in lounge in a 7 hour transit (12am-7am). Warning, no announcements are made in the lounge so keep an eye on your watch and check the screens in the lounge for boarding gates.



DOHA INTERNATIONAL AIRPORT customer review :  9 January 2012 by S Pratama    (Indonesia)

Rating : 5/10

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Recommended

Generally it is a transit/transfer airport. Compared to many other airports it is standard, during peak hours you hardly can move freely in the airport. The duty free is small with limited items available. For such a transit terminal it is not entertaining/accommodating enough. The toilets need improvement, but still adequate. No trolleys available so you need to carry all of your cabin luggage when shopping in the duty free and the queue of the payment point could be a nightmare. Seats are often not enough during peak hours. Since they bussed everyone upon arrival and departure, it was very time consuming. Really hope the New Doha International Airport can be operational soon.



DOHA INTERNATIONAL AIRPORT customer review :  30 November 2011 by D Kener    (USA)

Rating : 6/10

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Recommended

First time visiting Doha and to be honest it is not very good. There is chaos, probably as a result of over- staffing. The staff members walk around arbitrarily opening and closing lines resulting in large masses of people being moving around aimlessly. The bus transfers are long. Much easier to transit through European airports. Duty free on the first floor is pretty nice and there is a smaller duty free shop on the second floor.





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