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Doha International Airport
3.5 Star Rating: Fair
164 reviews

 



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DOHA INTERNATIONAL AIRPORT customer review :  13 July 2014 by Jay Toronto    (Canada)

Rating : 7/10

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Recommended

I flew from YYZ to AMD via Doha (old airport). Overall experience is not so bad except transporting to plane by coach. Embarking from and boarding to plane is by coach but overall management of coaches are good. Security check is quite fast and not so much hold up. Security personal are not checking for liquid in your hand baggage and line moves really nicely. This is for transfer and not sure about passenger boarding from Doha. Airport terminal is quite clean and roomy. Good part is there is a nice play area for young kids and reasonably good quality free WiFi. Washroom are no so clean mainly due to culture of people using them and mostly wet. In rush hours it is crawded and also sometime close one in middle due to close off that area (US bond flights). Not so much food option but overall food is not so costly compare to European airports. Ground staff are not that helpful but Qatar Airways staff are excellent. I missed new terminal by only 4-5 days.



DOHA INTERNATIONAL AIRPORT customer review :  12 May 2014 by D Hutchinson    (USA)

Rating : 6/10

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Recommended

I was here on a stopover on the way to Bangkok. I didn't have too many problems and the terminal wasn't that crowded (it was early morning). Also free internet worked well which was helpful. Staff seemed friendly though not really helpful. The toilets were overcrowded and not clean. Not many shops or restaurants that I saw. Overall this airport is nothing to right home about but my experience wasn't that bad. Qatar airways is a good airline and hopefully the new airport in Doha is better than Doha international.



DOHA INTERNATIONAL AIRPORT customer review :  1 May 2014 by G James    (UK)

Rating : 5/10

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Recommended

Passed through Doha on both 25th March and 15th April. Very disappointed with business class lounge which was very crowded and hectic. Couldn't find a cup to pour coffee in! Not anywhere close to buffet. Differing advice about our time and gate of departure meant we only had ten minutes to spare. The gates were in chaos Didn't appreciate having to climb stairs to board. Doha really wants to shake itself and look to the super business class lounge they have at Heathrow.



DOHA INTERNATIONAL AIRPORT customer review :  29 April 2014 by F Mustafa    (Singapore)

Rating : 1/10

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Recommended

Arrived with our baby, myself and my husband were forced to get on the fully packed bus that brought us to the arrival terminal as my request to wait for the next bus was denied. As such I had to struggle while carrying my baby in my arms through the dreadful bus ride standing and trying not to fall on anyone while the bus made sharp turns during the 20 minute ride. No one offered me a seat as expected because no one sitting or standing near any seats could see me carrying a baby in that super crowded bus. No assistance or clear information regarding a fast lane at the immigration hall. Immigration officer was very rude and made us go to another counter at the other end of the immigration hall. Our passports were handed over to three different officers and when asked why and what was happening, all questions were ignored and we were treated as though we were invisible as they spoke to each other in Arabic. Horrible experience and airport is a far cry from any other airports I have passed through. And very stressful for someone like us travelling with a baby.



DOHA INTERNATIONAL AIRPORT customer review :  28 March 2014 by Chris Hall    (Australia)

Rating : 1/10

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Recommended

Very sad airport. There seems to be plenty of toilet cleaners but the toilets are crowded, not so clean and far too few in numbers. The business class lounge is the worst I have seen. The options for eating are severely limited, Costas and one other similar place. Not very exciting for a delay of several hours. The single runway means every plane is going to be late. The runway just cannot handle the number of flights and then the terminal cannot handle the number of passengers. We waited one hour to land, circled at 15000 feet and then later for the next flight sat on the tarmac all ready to go for 70 minutes before actually taking off. The staff are amiable but unhelpful. The transfer desk was overwhelmed trying to arrange the hordes of passengers who missed flights. The new airport or new terminal has been rumoured to be coming soon for the last couple of years. Alas, too late, they have lost me.



DOHA INTERNATIONAL AIRPORT customer review :  18 March 2014 by J Powles    (UK)

Rating : 0/10

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Recommended

Disabled assistance at Doha airport is incredibly chaotic and inefficient. I have vowed never to fly Qatar Airways again after this. Upon arrival my disabled husband and I were herded into a "special area". Our passports were taken off us. About 15 mins before our flight was to depart I began to panic and make a fuss (otherwise we weren't going anywhere). They finally loaded us and another disabled passenger onto a special bus to take us to the plane. About 5 mins on the other passengers noticed that they had left her bag with her passport/boarding pass behind so we had to go back. Finally with all bags we get to the plane and the flight has been closed, they had to radio for permission from the pilot to reopen the door to let us on. This was granted thankfully and has now delayed the flight. And also no surprise the seat needed by my husband due to his disability had been commandeered by a passenger thinking we hadn't turned up. Don't travel via Doha Airport if you need special/disabled assistance.



DOHA INTERNATIONAL AIRPORT customer review :  22 February 2014 by D Gerrish    (UK)

Rating : 8/10

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Recommended

Whilst I agree about the time taken to get to the plane by bus I felt that I should add my recent experience of Doha International Airport to redress the balance somewhat. I found it to be a smooth trouble free experience. It took approx 25 minutes from the time that we left our hotel in Doha to the time we were sitting at the gate waiting for our plane to be called (admittedly this was at midnight). There were lots of people about but minimal queues everywhere and the staff that we had cause to speak to were friendly and helpful (including the security man). Perhaps it's a different experience when you're not a transit passenger?



DOHA INTERNATIONAL AIRPORT customer review :  28 January 2014 by Nick Turner    (Australia)

Rating : 0/10

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Recommended

After flying from LHR I had a 1 hour transfer before flying on to Western Australia. This was my first experience of Doha and it wasn't great, a 20 minute bus journey took us from the plane to the quick transfer building where I wandered about trying to find the gate, the usual queues for security etc. followed by another 20 minute bus journey back to the next aircraft. No time for the toilet, food or shopping. Airport was incredibly busy, narrow walkways make movement difficult. Hopefully my return (June) will be better but can't imagine I'll be back after that.



DOHA INTERNATIONAL AIRPORT customer review :  15 January 2014 by I Newton    (UK)

Rating : 1/10

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Recommended

Will avoid in future. We were in transit and after a long bus ride in (nearly 20 mins) from the plane there was a long queue to clear security where despite being on the colour coded short transfer queue we found the world and his wife going through the supposedly quick short transfer queue to avoid the long queue in ordinary transfer queue. None of the airport staff seemed to care, so what's the point ? As a result we only just made our transfer time and then had another 19 minute bus ride out to the next plane (I timed it). The toilet in the terminal was so crowded and smelly we didn't bother use them. Forty minutes in a bus and queues for thirty minutes just to get onto a plane parked 200 metres from the one we landed in! Never again.



DOHA INTERNATIONAL AIRPORT customer review :  8 January 2014 by M Pemberton    (France)

Rating : 2/10

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Recommended

It has all been said by other reviewers but I am so angry with this airport that I will add to the comments. Long bus ride, long queues for everything (passport control, duty free, toilets - I tried three and gave up) then another long bus ride. In and out of the planes up outside steps in the heat or rain. Truly horrible experience at 1am after an already long flight, surreal really. Would not fly Qatar again whilst they are using this airport (and I may not bother even when they move to the new airport).



DOHA INTERNATIONAL AIRPORT customer review :  29 December 2013 by Simon E Greenwood    (Thailand)

Rating : 2/10

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Recommended

Flew through again on the 19th of December and the new terminal really is needed. Forty minutes of bus journeys and over crowded business lounge again. In addition Qatar airways do not let platinum/emerald card holders use the 1st class lounge!



DOHA INTERNATIONAL AIRPORT customer review :  23 December 2013 by V Loras    (UK)

Rating : 4/10

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Recommended

Flew into Doha Airport from London. We had a 6 hour transit before heading to Bangkok. Arrived at 2am and it felt like a ghost town. We were traveling in Business on Qatar and the Business lounge wasn't very good compared to other countries. It's very over rated and as a seasoned traveler I was very disappointed with the lack of 24 hour service I have had in Asian airports. The lounge already feels very worn and tattered and they only served tea and coffee and soggy sandwiches. If they are trying to compete with Dubai, they have no chance in winning. Even compared to old European lounges it didn't strike me as anything too exciting. We even took the shuttle bus to the main airport and the lounge there was tiny and packed so we came back to the Qatar business lounge.



DOHA INTERNATIONAL AIRPORT customer review :  2 December 2013 by Paul Roberts    (Switzerland)

Rating : 7/10

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Recommended

Stopped at Doha airport for a two hour transit en route ZUR-MEL. Even with a young baby, it wasn't as bad as I had expected. The bus ride was long, but thankfully my wife and child had a seat. Going through security when arriving at the departure terminal took no more than 5 mins. Security at the gate also took no more than 10 mins. Even though we were there during the midnight rush, it was busy but not uncomfortable.



DOHA INTERNATIONAL AIRPORT customer review :  21 November 2013 by Farouk Mogheth    (Thailand)

Rating : 7/10

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Recommended

Connected from Bangkok to Cairo and back. First experience in Doha. The colour system they have for various passengers is great (yellow tags and cards for transfers, Orange for quick transfers etc.). The terminal itself is just a glass box (I expected a larger venue) but functioned well. Clean with a couple of shops here and there but I believe the new airport is to open soon and would reflect Qatar's ambition to offer a world class airport. This one works but lets say it lacks any lustre, for me its a non issue as long as all worked fine. The internet is free and appreciated even though works only on one side of the terminal and closer to gate 20, 21, 22 the signal is barely there and connection almost impossible. Staff are polite especially in the x-ray checks (which is a big issue for me especially in other Middle eastern airports). The only negative point is the people jammed downstairs when boarding the bus. For 2 flights the passengers were lead down but the bus wasn't there yet and it was very uncomfortable having a small room packed with people, kids and screaming toddlers. But all in all it went rather well. Toilets need a bit of a face lift!



DOHA INTERNATIONAL AIRPORT customer review :  13 November 2013 by Martin Mitchell    (UK)

Rating : 5/10

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Recommended

Transited here twice during November 2013. As others have pointed out the bus transfers from the plan are the longest I have ever come across - and there is the inevitable confusion for some passengers between the Doha arrival and transit/departures stop which can cause some chaos. Overall the airport terminal for transit was not as bad as I feared - plenty of seats in the downstairs area and a nice coffee shop close to the toilets. However buying anything from duty free is a slow process - I tried to buy a bottle of water and had to wait nearly 10 minutes while the cashier filled out volumes of paperwork for another customer who was just buying one bottle of whisky. And after all the drama the passenger left his boarding card behind! Its bearable as a transit stop - but the sooner the new Doha airport opens the better. I was there in November - so maybe that is why it seemed quieter!



DOHA INTERNATIONAL AIRPORT customer review :  5 November 2013 by Alasdair Brooks    (UAE)

Rating : 5/10

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Recommended

Perhaps I've been lucky with the immigration queues, but I've found immigration in and out of Doha to be fairly quick and straightforward - though make sure you have a credit card to cover the visa fee; they don't take cash. But I wouldn't want to be a transit passenger here; there aren't enough seats, the air side food options are dismal, there's hardly anywhere to plug in electronic equipment, and the shopping is surprisingly poor; if I was in transit for more than a couple of hours, I'd seriously consider paying for Oryx Lounge access (and maybe that's the intention). That every flight I've taken to and from Doha seems to involve a long bus drive from the gate to and from the actual plane is also a minus - and often confusing to people who haven't used the airport before. While hardly awful, Doha is too small and too dated an airport to properly serve as the major regional transit hub its primary airline and its government both want; in that sense, the sooner the new airport opens, the better.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2013 by Thomas Johnston    (UK)

Rating : 10/10

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Recommended

As I had only 1 hour 20 minutes between landing from Manchester and catching the next flight to Bangkok I'd booked the Al Maha fast track service which I can really recommend, I was rushed through the usual crowds and chaos of Doha and escorted direct to the departure gate so I can't really comment about delays etc although the terminal seemed to be a crowded as usual. On my return flight I'd used Q-miles to upgrade to business from Doha to Manchester as I was in transit for 8 hours, the premier terminal is the place to be if you have 8 hours with nothing to be expect sit and wait for the next flight a fine choice of foods and top class staff there seem to be more of them since my last visit I just hope the HAMAD finally opens they'll have done something about the crowds and queues. Most of the below marks are based on premier terminal.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2013 by M J Mathew    (Qatar)

Rating : 3/10

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Recommended

Every time I am at the airport, I see at least half the passengers disembark on the wrong section (transit) and I find them coming back. This takes too much time, just because the busses we travel do not have voice over instructions. This could save ground staff so much hassle. The crowd in immigration is usually quite large, but the egate card works for us.



DOHA INTERNATIONAL AIRPORT customer review :  23 October 2013 by B Josef    (UAE)

Rating : 1/10

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Recommended

This airport is a joke for all the tall claims Qatar Airways or their ads make. The Airport is a disaster, starting with the longest bus ride from the plane to the Terminal (at time waiting at the door of the plane as the Bus has not yet found its way to us). Once you get to the terminal things get worse. There are two or three outlets where you can buy food. The selection is rubbish, service is shabby. The prices are over the top. The available lounges are small and most of the time they refuse to honour the complimentary access assured by our Credit Cards (Platinum and above). I would hate to be stranded there more than an hour or so.



DOHA INTERNATIONAL AIRPORT customer review :  16 October 2013 by Federico Muscogiuri    (Spain)

Rating : 1/10

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Recommended

To the previous reviewer: are you sure you are talking about Doha airport? The airport of 2-3 wide-body jets arriving at the same time at 1 am and turning the security area into mayhem. Small and cramped departure areas where people are herded one hour before the boarding and are forced to sit on the floor due to lack of seating? Dingy and smelly toilets. Long bus rides around the runway where often the driver is himself unsure at which aircraft he has to stop. Surly and brusque customer service? Bad ventilation and simply not enough space to contain QR expansion. My last experience was all of the above and worse. Much as I like flying QR I hate this airport and will avoid it until the new terminal opens.



DOHA INTERNATIONAL AIRPORT customer review :  10 October 2013 by S Smith    (UK)

Rating : 9/10

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Recommended

I cannot understand the very bad reviews of this airport. My husband and I are in our 60's. We had a stop over in Doha, visa, everything went smoothly. Check in back at the airport fine. The departure lounge is fine, eating and shopping. Toilets, no problem. We found a seat again without a problem. The bus ride to and from the plane, does not take long, buses are used in lots of airports. (Our flight arrived in Doha at 01.15am and our departure was 08.45am). We shall have no hesitation when next we travel to Malaysia to use Qatar airways, with a stopover in Doha.





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