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Denver Int'l Airport
7.5 out of 10  7.5 out of 10
70 reviews

 



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DENVER INTERNATIONAL AIRPORT customer review :  23 October 2014 by R Koehler    (USA)

Rating : 1/10

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Recommended

Our experience at this airport was very poor. Incredibly slow TSA screening line caused my entire family to miss our flight, wait five hours and pay $375 to reschedule. Despite there being maybe 200 people in front of us (two wraps of line), the process took half an hour! Multiple TSA employees appeared to be standing around while only a single screening line operated. Nobody from TSA seemed to have the slightest concern that they were taking far too long and people were at risk of missing their flights. Is there any motivation or reward for TSA employee efficiency? We made the mistake of flying with Frontier airlines. These guys closed the boarding doors 10 minutes prior to departure (we checked our luggage at their counter nearly an hour before departure and that got on the plane just fine). And then happily got $375 to reschedule. As with the TSA, what motivation do these people have to actually help passengers? Zero! There are very few power outlets in the terminal (A gates) to plug in phones / laptops. With so many people sitting around (stranded?) it would be nice to have more power outlets! To be fair, if you do not have to go through TSA screening, and avoid Frontier airlines, Denver maybe isn't "too" bad.



DENVER INTERNATIONAL AIRPORT customer review :  15 August 2014 by Hansi Hartmann    (Germany)

Rating : 2/10

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Recommended

This is an unprofessional airport. With severe delays on August 9, the airport was an absolute disaster. I have never seen the likes. I will not fly here again.



DENVER INTERNATIONAL AIRPORT customer review :  4 July 2014 by F Martin    (USA)

Rating : 6/10

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Recommended

My biggest complaint with this airport is that the layout was confusing for me on my first arrival, in terms of figuring out how to leave the airport and get to the exit I needed to be at. There weren't many maps available to help me navigate, so I essentially followed the herd and ended up at the wrong exit, even though my pick up was able to find me later on. Amenities are OK. Bathrooms are pretty crowded all the time, but it's also a busy airport. Waiting areas were pretty standard.



DENVER INTERNATIONAL AIRPORT customer review :  29 March 2014 by A Morrison    (USA)

Rating : 3/10

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Recommended

Denver airport has flights departing all through the night but amazingly there are no facilities open for their numerous red-eye travellers. Lounges shut at 2100 hours leaving you nowhere to rest or work after that time - apart from the airport floor. Surely extended hours would bring in business and provide more local employment? The airport is vast. It took about 3 hours to get from the gate, wait for the train, wait for bags, wait for bus to the car hire lot, travel to the distant lot and pick up our car. Combined with the airports location (on the wrong side of Denver) and the huge traffic jams on I-70, it's impossible to spend much of a weekend break skiing in Colorado.



DENVER INTERNATIONAL AIRPORT customer review :  24 March 2014 by B Mallow    (USA)

Rating : 10/10

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Recommended

I came to Denver on a visit from Philadelphia and expected the same disaster as I did getting here. I would have been dead wrong. Check-in was at about 8.30am, finished getting through security at about 9.05. I was shocked. There were easily 300 people in the waiting line, and we never stopped moving once. 4 machines working to process people, the TSA staff seemed to enjoy their work, and were very courteous with their clients. The gates seemed a bit far away, but that's to be expected with an airport this big. The restaurants and bars in the terminal were modern, and looked clean and well taken care of. The bathrooms were pristine and well stocked. Overall, the only thing I found bad about this airport was that one of the electrical outlets didn't work. I'll gladly use it again.



DENVER INTERNATIONAL AIRPORT customer review :  3 March 2014 by J Stevenson    (USA)

Rating : 0/10

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Recommended

I would rate their handicap accessibility as the worst in the USA. I fly fairly often from Midway in Chicago and there is no comparison. Chicago Midway transports wheelchair customers directly to their terminal. Transporting wheelchair people to a cart, then waiting on a cement seat for sometimes half an hour is very uncomfortable. I was given a seat on the cart, placed on very end without any handle and was trying to hold on to the side of cart as it sped along. To make this trip worse I was driven and left about a block from my terminal and had to walk the rest of the way. Wheelchair staff were rude. I will soon be forced to make this trip to DIA and am dreading it.



DENVER INTERNATIONAL AIRPORT customer review :  29 November 2013 by Janey Buckley    (Australia)

Rating : 10/10

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Recommended

We flew from Denver to Indianapolis, then La Guardia back to Denver during our motorcycling holiday in America. We found Denver Airport very easy to find our way around, spacious and sparking clean and modern. I like the concept of catching a train to our gate rather than those walking escalators most airports seem to have. Plenty of eateries as we had a 5 hour wait. I forgot that I had two mini keyring/penknives in my cabin bag that I had bought at Yellowstone NP which of course showed up at security but security staff were very nice about it and showed me how to post them back to Australia.



DENVER INTERNATIONAL AIRPORT customer review :  31 July 2013 by Bob Busch    (USA)

Rating : 10/10

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Recommended

I want to commend DIA Lost and Found department for getting my bag back to me after I stupidly left it at a hotel shuttle bus pickup island. Within hours they had called the number on my bag to let me know that they had it, and after a few emails were able to FedEx the bag back to me. Everyone was so kind and helpful.



DENVER INTERNATIONAL AIRPORT customer review :  24 July 2013 by B McCarty    (USA)

Rating : 9/10

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Recommended

I've been flying out of here for 14 years. Anyone saying this airport is hard to navigate is sorely mistaken. How hard is it to follow signs and move between 1 terminal and 3 linear concourses? Even gates on one side, odd on the other. There is a healthy amount of people, but not too many. Look at website to find restaurants. Security can sometimes be a hassle, but look at the website and follow the signs to the less crowded checkpoint. Tip: there is a checkpoint at the end of the bridge to Concourse A. If you don't mind a little walk, it is often much faster. To the person who took a wheelchair to gate "E15": while I have complete sympathy for your plight with the attendant, I must point out that there is in fact no gate E15 at DEN. There has in fact never been a single E gate. US Airways does use gates B15/17 in the Star Alliance B concourse, and they are quite far from the train stop. However, other gates are farther, and the moving walkways significantly reduce this travel for most.



DENVER INTERNATIONAL AIRPORT customer review :  10 June 2013 by L Smith    (USA)

Rating : 2/10

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Recommended

It's 9.45pm on a Friday evening, I just landed with a 2 hour layover, and every restaurant and bar in the place is closed. There was McDonalds, which is what I did - and it just closed. The place is crawling with passengers, people everywhere, and the airport has allowed all food vendors to close. It's absurd.



DENVER INTERNATIONAL AIRPORT customer review :  6 June 2013 by Sirey Zhang    (USA)

Rating : 10/10

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Recommended

Denver is one of the most well organized airports I've ever been to. Extremely clean and organized. Even though there is heavy construction, the airport is still smooth to pass through. Check in areas are easy to navigate, and security is better run that any other airport in the US. The train is frequent, but one good thing is the pedestrian bridge to Concourse A. You can fly to anywhere in the US from Denver, but you're limited to mainly United Airlines because UA has a large hub there. Being one of the busiest airports in the US, it feels emptier than it is and it's well run with all the chaos that major airports have. Having flown into Denver from both London on British Airways and Frankfurt on Lufthansa, customs and immigration are very easy and quick to pass.



DENVER INTERNATIONAL AIRPORT customer review :  14 May 2013 by P Armani    (USA)

Rating : 10/10

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Recommended

Easy Airport to get around, very clean and the security line was only about 6 mins. D.I.A. Always seems to have their act together.



DENVER INTERNATIONAL AIRPORT customer review :  30 January 2013 by Neill Bell    (USA)

Rating : 0/10

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Recommended

The airport is continuing to go down hill. Same long TSA queues, lack of shops and bars and now the mayor has decided to phase out smoking bars, hence many smokers have to stand outside and the smoking bar on concourse A is normally full to capacity. Yet another short sighted move. I think it shows why airports need to be in the private sector, as they are elsewhere.



DENVER INTERNATIONAL AIRPORT customer review :  7 January 2013 by S Weldon    (USA)

Rating : 8/10

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Recommended

My flights in and out of DIA were later at night (10.30 and 12.20am), so the airport wasn't busy. Pickup and drop off by a family member was quick and easy. It was clean, people were friendly, and some shops and restaurants were open although it was late. In concourse A the security area is open, but I didn't mind. I can imagine the lines get quite long as it is a small area. There could have been a larger seating area at the gate. The intercoms for the other gates can be heard throughout the adjoining gates, which led to some confusion. Overall, it was comfortable and pleasant.



DENVER INTERNATIONAL AIRPORT customer review :  2 January 2013 by D Alley    (USA)

Rating : 4/10

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Recommended

Do not like traveling through Denver Airport. First time and had to rent a car. Pickup was no problem, but drop off we almost froze to death waiting to get on the shuttle to take us to the terminal area, the driver stopped at the rental stop which meant we had to cross 4 lanes of traffic/buses to actually access the terminal. Fortunately we did not have any check in baggage only carry on. Thank goodness there was not a snow storm while we waited for the shuttle. The rentals need to build a waiting area for customers. Security was dreadful. It felt like an open air arena for spectators to watch us all disrobe, not to mention watch us all put our wallets and purses and technology on open display for anyone on the overhead walk way to make note off. The security area was in the middle of the airport lobby taped off so the wandering spectators did not walk through! In all my travels security areas are completely separated from public view and access unless one is flying. Come on Denver you can do better than this.



DENVER INTERNATIONAL AIRPORT customer review :  4 September 2012 by J Paul    (USA)

Rating : 3/10

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Recommended

The TSA lines are absolutely ridiculous here. Flew Delta twice in past month, both times it took 1.5 hours in early am from Homewood Suites to drop off Hertz Car, suffer through the Delta Sky Priority ticketing desk and make it through security. Be advised that the Premium lane at TSA moves at 1/3 the speed of the general lanes.



DENVER INTERNATIONAL AIRPORT customer review :  1 August 2012 by D Smith    (USA)

Rating : 5/10

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Recommended

Every time I fly into to DEN the gate of my connecting flight has been changed at the last minute. That would be workable but the flight status monitors do not reflect the change, never! I am curious to why DEN needs to make more gate changes than other airports. The issue of the monitors not being up to date has been a long-standing issue with many, many airport. Wonder why that is the case.



DENVER INTERNATIONAL AIRPORT customer review :  25 July 2012 by K Murphy    (USA)

Rating : 3/10

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Recommended

I fly through DEN every other week. I know this airport very well. My main complaint with DEN is that it has the worst Internet and phone coverage of any major airport I know of. It is hard to get a phone connection and then hold it for more than a few minutes. The free Internet provided by Boingo is so slow that it is pretty much useless. If you are a business traveler and have any scheduled layover where you will need connectivity, plan ahead.



DENVER INTERNATIONAL AIRPORT customer review :  17 July 2012 by C Roberts    (UK)

Rating : 2/10

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Recommended

DIA continues to slide. I've flown out of this airport for 15+ years and it doesn't get any better. Queues are longer, waits for baggage are longer, it's crowded, and it seems like an unusually large number of flights are delayed. Getting through security can be a nightmare. I'd rather fly through Charles de Gaulle, and that's saying something. I'm also shocked at how rude the officials are at passport control. Overall, this used to be a very good airport and now it's one of the worst in the US.



DENVER INTERNATIONAL AIRPORT customer review :  27 June 2012 by R Rossin    (USA)

Rating : 2/10

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Recommended

First time flying out of Denver yesterday. So much airport construction added confusion and roundabout delays to a long drive from town. Flying US Airways, printed boarding pass at kiosk and requested wheelchair was soon there (I'm 81, a lifelong flyer but that altitude got me). I had 55 minutes to make it thru security and to the gate. You'd think that was enough time. The man assigned to take me via wheelchair was the most casual person I've ever seen. He strolled so slowly from one end of the enormous terminal past all the shops and eateries, to the gate, via terminals, corridors, elevators, trains, and my gate, E15, was the last one, naturally. Actually feared missing my plane while my aide sleepwalked along. At E terminal, gates are numbered down from 37 to 15. Finally at the gate and the gate agent said, "You just made it." I was a wreck from trying to get the w/c attendant to speed it up to normal walking speed at least! Gave him a $5 tip anyway, but they closed the door after me! Hope I never have to fly in or out of Denver again. There's too much sprawl with no geographical features to hem it in. Never had time to note those murals, or to get any food before takeoff, though we left Denver at 8 am for a 10.20 domestic flight. Wish I'd had an idea of the vastness of the terminal from check-in to gate. Would have left two hours earlier to enjoy the amenities. A wheelchair is a definite requirement there for an older person, though I'm in very good health except for a recently-torn ACL.



DENVER INTERNATIONAL AIRPORT customer review :  19 June 2012 by B Scott    (USA)

Rating : 5/10

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Recommended

Once you are actually in the airport, it's lovely. Getting to the airport, however, is not nearly as pleasant. Flew in and out of Denver in June 2012. On the return, from the time we arrived at the rental car return lot, it took 45 minutes to get to the gate, and the security line was just a couple of minutes. The car rental lots are a long bus ride from the terminal, and if you are returning to Terminal West, there's now a detour. If you don't need to check in, take a bus to Terminal East if you can. Car rental prices at DIA are much higher than in Denver, and the taxes are fees are very high - about 25%. If you can pick up your rental car downtown - admittedly not very practical with the transit options to downtown, you can save a lot of money. I'm sure the airport works well for connections - but watch out for thunderstorm delays in summer - but for actually visiting Denver, it's not very convenient.



DENVER INTERNATIONAL AIRPORT customer review :  18 June 2012 by B McCarty    (USA)

Rating : 9/10

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Recommended

I fly in and out of Denver a few times per year. Security times aren't the fastest, but much faster than many other Airports. Check in is very fast, and the terminal is easy to navigate. Many restaurants have lots of people, but the service is fast so you don't have to wait long. Shops in the concourses aren't very crowded. The airport is built for a higher capacity than it serves, so waiting for other planes doesn't take very long. Travel Tip: There are TWO security lines in the main terminal, plus an extra in concourse A. The concourse A security can be used no matter which concourse you are flying out of. So just pick the shortest line.



DENVER INTERNATIONAL AIRPORT customer review :  8 June 2012 by J Foran    (USA)

Rating : 6/10

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Recommended

I fly through DEN 3-5 times a year, always though B Concourse. While there is a sense of spaciousness because of the high ceilings, it is crowded, always crowded - thronged would be a better word. The airport sits on a windswept mesa miles from any real services. Woe betide you if you face a spate of cancelled flights in the winter! The place is pleasant enough, with a variety of middle of the road food choices, but the new smoking lounge in the centre of Concourse B and the DEN Boingo implementation are two real black marks. No smoking lounge can never be made not to smell, and when patrons come out the door they carry a powerful cigarette/cigar odour down the corridor with them. As for Boingo, when you open a browser on a smartphone Boingo comes up as your only option and though it isn't free, it's not obvious how to get past it to search through your cellular device alone. The only way I could find to deal with it was to turn off wireless services. DEN has a much better physical plant than PHX for instance, but is nowhere near as traveller- friendly.



DENVER INTERNATIONAL AIRPORT customer review :  8 May 2012 by Brett Plueger    (USA)

Rating : 3/10

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Recommended

I use DIA at least once a month and for a major airport it is a disappointment. For those who travel often you will understand that this an airport that does not cater to you. The so called free wi-fi is unable to perform the simplest tasks and most of the restaurant/bars are so over crowded that you better not be in a hurry. Some are worse than others but I won't mention any names. Fix the wi-fi or at least give me an alternative.



DENVER INTERNATIONAL AIRPORT customer review :  30 April 2012 by R Maccuswell    (USA)

Rating : 7/10

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Recommended

Nice big well laid out airport. Flew in this past week and deplaning was easy, no trouble getting into terminal, friendly folks to point the way. Return arrived early, security took maybe 15-20 minutes tops. TSA were actually pretty friendly. Plenty of shops, tram is quick and efficient, folks at gate friendly. Only complain is the rental cars are not at the terminal. You have to take a bus about a 10 minute ride out to the car agencies which means you have to account for this upon returning. Better than the other major gateways of NYC and LAX for sure.



DENVER INTERNATIONAL AIRPORT customer review :  8 February 2012 by D Ross    (USA)

Rating : 8/10

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Recommended

The choice of restaurants and shops and the overall cleanliness of the airport was pretty impressive. Even the airport transportation from Pikes Peak parking area to the airport was well co-ordinated with reasonable waiting times. The only drawback is the security line, however, security staff are pleasant and respectful, unlike many other airports.



Denver International customer review :  20 September 2011 by N Tyler   (USA)

Customer Rating :  1/5

1 Star Rating   

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After checking my bags at the curb, I was unable to obtain a boarding pass. I had to wait to check-in at the gate. I have an artificial hip which usually causes me to set off the old style scanners. After an inefficient wait to have my items scanned, I requested to go through the new x-ray machines. I was told, no. I was told that it was because I didn't have someone to watch my belongings. I was forced to set off the detector alarms and submit myself to a pat-down in front of hundreds of people. It is a shame that Denver airport leaves such a bad impression in what would have been a pleasant journey. To top it all off, since I was detained for so long at security and didn't get my boarding pass at the curb, I had to sit at the back of the plane in the middle.


Denver International customer review :  12 July 2011 by G Frampto   (USA)

Customer Rating :  1/5

1 Star Rating   

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There is one huge problem with this airport. It is very easy to walk out of the security area without meaning to. I used to live in Denver so when I was scheduled to transit through DIA enroute from Atlanta to Sacramento I decided that I would have dinner at a restaurant in the main terminal that I used to eat at. When I lived there the upper level in the main terminal was part of the secure area - now it isn't. I came out in the main terminal and realized that I was outside the security area. It took me 45 mins to get back inside the security area. Fortunately I made my connecting flight. Needless to say I didn't have dinner. I bet this happens all the time - airport management should put up some signs - lots of other airports do.


Denver International customer review :  17 June 2011 by Paul Townsend   (USA)

Customer Rating :  5/5

5 Star Rating   

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I have used DEN 3 times and every time it has been a pleasant experience. Signage has been no problem throughout the terminal and I have always been able to find my way without any problems. The terminal has spacious concourses and it seems to be able to handle the considerable passenger load better than most airports of its size and traffic volume. Some of the carpeting in the terminal is getting a bit faded, but the upkeep is very good overall. The security personnel had serious, but professional manners and the lines were reasonably short. The distance to downtown Denver is a bit long, but not unreasonable (many cities have longer distances).


Denver International customer review :  28 April 2011 by M McManus   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived from Dulles. Has three terminals (A, B, C), and they are connected by a train, which is very quick. You could probably get from A to C in 5 minutes on this train, although I don't know how often they arrive. TSA security line was very long and slow moving, although you can sign up to an express security scheme there for an annual fee, so this may be worthwhile for people who frequently go through DEN. After arriving, you need to take the train to baggage claim, which can be a tedious journey to go to the other side of the airport just to collect your bags. Sign posting for this is not immediately apparent to someone new to the airport. Ground transportation to downtown is plentiful, but taxis are expensive ($65). Best to get the $20 airport shuttle bus, which your hotel can arrange, and which you can pay in cash. ATMs everywhere, but they appear not to take Maestro cards, so be warned. Distance from downtown is quite far, and a car or taxi takes just under 40 minutes early in the morning, and possibly longer later in day with traffic. Huge selection of excellent cafes, restaurants and souvenir stores. Also has small number of internet PC stations, so you wont need a wi-fi enabled laptop to get online here. Helpful, friendly staff.


Denver International customer review :  11 April 2011 by Tori Wallace   (USA)

Customer Rating :  5/5

5 Star Rating   

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I fly in and out of Denver, and it is one of the airports that you can figure your way around and also allows you to be able to find things you might have not expected. With the allowance to walk to terminal A and go through security there if you dont want to deal with the bigger security lines to keeping everything in check and also clean as can be, it makes it such a nice place to travel through, just wish the luggage would have been a little faster.


Denver International customer review :  28 January 2011 by James Glass   (USA)

Customer Rating :  1/5

1 Star Rating   

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There are no hotels you can walk to from the terminal. Everything is located at maximum distance from everything else - rental cars, accommodations, and shopping. High speed rail to Union Station doesn't exist. If forced to stay overnight while changing planes vast amounts of time are involved getting to/from your hotel. I cannot conceive what the planners had in mind to create such an isolated, ill-suited and tedious facility. Denver is a beautiful city but it is a distant glow from the terminal windows.


Denver International customer review :  8 November 2010 by Ron Kuhlmann   (USA)

Customer Rating :  5/5

5 Star Rating   

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Transited twice in a week and found it to be a pleasant experience. Lots of folks but also lots of facilities for handling them. The space is comfortable and the layout is well able to deal with the volume. Nice place for a wait.


DENVER INTERNATIONAL AIRPORT customer review : 23 January 2010 by Matt Heinrich

Customer Rating : 4/5

4 Star Rating

I've flown into and out of Denver several times. Since we live overseas, we always arrive at Denver after at least 30 hours of traveling, and late at night. However, Denver is one of a few airports that I land at after a long trip, and do not feel like I'm cramped, stressed, or outdated. The terminals are very large and spacious and allow a large amount of natural light to illuminate the area. Even during the height of the holiday season when there are hoards of people flocking to Denver, the airport gives the sense that it is never really crowded. Even the train system is rarely jammed with people. Despite that, the problem that always seems to hit me, is that my bag is always delayed or lost. After traveling for 30+ hours, the last thing you want to do is wait for your bag, or, even worse, be told that it will be delivered the following day. My suggestion is that Denver needs to find a real solution to their baggage problems. The "new" system has been a complete failure, and United will no longer be using it because of maintenance costs.


DENVER INTERNATIONAL AIRPORT customer review : 29 October 2009 by D Hastings

Customer Rating : 4/5

4 Star Rating

As a long term resident of the Denver metro area, I appreciated the location of the previous Stapleton International Airport for passenger convenience (excellent bus connections, for example) and layout (you could walk to any gate relatively quickly), but recognized the value of relocating and improving the runway situation for operations. DIA's downsides are its location, vulnerability of passenger and crew access during snow or ice storms (which sometimes close the access road, and regularly make it hazardous), security (Hint: there is a generally less used security post to Concourse A that I use even when flying from a different concourse - access over the direct access bridge, past the changing art exhibit is very pleasant - then transfer to another concourse if needed), and lack of a walking or people- mover alternative to the trains in accessing Concourses B and C as is available in ATL, for example. Somewhat better direct international connectivity would be nice. DIA's upsides are its architecture, relative spaciousness, airport art, the very pleasant bridge and changing art exhibition space between the terminal and Concourse A (leading to that third, less- utilized though smaller, security checkpoint), runway design, passenger-handling capacity (except for extreme travelling periods), and a couple of food and beverage outlets. The personal greeting by Denver's mayor as you arrive in the train at the terminal is a nice touch.


DENVER INTERNATIONAL AIRPORT customer review : 16 October 2009 by Brian Kahin

Customer Rating : 3/5

3 Star Rating

A very nice airport in many respects. Internet access is poor. Abysmal free Internet service is erratic and won't permit sending SMTP email. They should allow pay services in addition. This is a big problem for business users, and I haven't been able to find where to complain to. (Quest and then Skyport used to provide free LAN connections for business users but the space has been abandoned [Terminal B upstairs]. Nearest motels are 15 minutes away. The airport is supposedly the second largest (52 sq miles) but the amount of wasted space is truly extraordinary.


DENVER INTERNATIONAL AIRPORT customer review : 21 July 2009 by D Gardenier

Customer Rating : 4/5

4 Star Rating

We had some time on a stopover and thought it might be nice to show our sin the terminal building, which is a great and impressive building. To our surprise, we had left the secure area simply by staying on the train to the terminal -- there is no indication that you have done so. We also felt that the scrutiny was severe. Liquids that were allowed through at our airport of origin were confiscated at Denver. We were lucky that the lines were not too long.


DENVER INTERNATIONAL AIRPORT customer review : 15 June 2009 by P McCorkle

Customer Rating : 4/5

4 Star Rating

I've been through DIA many times and it's a pretty good airport. One of the best for the US. There are a lot of shops in and outside the secure area. Baggage is fast. Customs is fast. Security isn't always fast, but it's never ungodly slow. Moving around the airport is pretty painless too. Personnel at ticket counters are professional and curteous. All the staff around the airport are generally pretty helpful. The only bad thing about DIA is that it's a hub for United. So if you go through DIA on an international flight or connecting to international, you're probably stuck with United, and that's no fun.


DENVER INTERNATIONAL AIRPORT customer review : 2 February 2009 by A Knuken

Customer Rating : 3/5

3 Star Rating

I fly in and out of DIA regularly. For the most part, it is quite a pleasant airport, not terribly crowded, pretty efficient. Long security lines are possible, especially coming from places like Mexico City. Hold onto your bags! I put my baggage 10 feet in front of me, and a porter took it from in front of my eyes. He thought they were someone else's bags. By the time I caught up with him, he had loaded the bags into a limo, which then drove away. I tried for weeks to get the baggage back (it contained my passport, wallet, $1,000 in photo equipment, warm jacket, house keys, laptop, cell phone - everything you never want stolen), but nobody was able to help me get it back. There are some dishonest people milling about. Please be aware of that, no matter how tired or safe you feel at DIA.


DENVER INTERNATIONAL AIRPORT customer review : 26 November 2008 : by Ronald DePass

Customer Rating : 5/5

5 Star Rating

Security goes fast and so does baggage claim. Excellent terminal for connections. I would use them again, shame they dont have connections with Tocumen PTY Airport. The architecture looks beautiful.


DENVER INTERNATIONAL AIRPORT customer review : 29 September 2008 : by Neil Ramsay

Customer Rating : 4/5

4 Star Rating

Spent a total of 6 hours in UA's terminal during two separate transit stops. plenty to keep you occupied. shops are varied as are the food outlets. seating is plentiful, rest rooms are clean, gates are large enough to cope with full flights and departure info readily available throughout. staff are obliging. My airport of choice for transfers.


DENVER INTERNATIONAL AIRPORT customer review : 7 July 2008 : by Emmet Ferwerda

Customer Rating : 4/5

4 Star Rating

Been through this airport a few times over the last 5-10 years; it is an excellent facility in terms of architecture and service. I have had some problems with the security, but I have not visited for 2-3 years, so things may have changed. In all, a very nice facility which I will gladly use again.


DENVER INTERNATIONAL AIRPORT customer review : 5 July 2008 : by K Kapoor

Customer Rating : 4/5

4 Star Rating

Check-in is generally quick and efficient. Security wait times can build up, especially at the two main security check-points. Overall, TSA staff courteous. The inter-terminal tram comes every three minutes. DIA has a huge variety of gift shops, book stores, restaurants, and coffee houses, though the restaurants do tend to be kind of generic. If you are planning on connecting from an international flight to a domestic flight, I would recommend keeping at least a two-hour gap, as customs in Denver can be a little slow, but you should be able to get out in about an hour. Domestic arrival into Denver is easy, as baggage generally comes quickly, RTD skyride buses get you into the city for about $10. Thankfully, due to the recent surge by Southwest, DIA isn't dominated by United Airlines, but flying out of Denver, is still a little more expensive than other US airports. The architecture is stunning and the airport looks new despite being nearly 13 years old! The only negatives at this airport are the location, the security lines, and the alluring loneliness of the airport, due to its large size.


DENVER INTERNATIONAL AIRPORT customer review : 30 June 2008 : by S Srinivasan

Customer Rating : 3/5

3 Star Rating

Main problems at DEN are security waits at peak hours (often 30 minutes or more, since they funnel everybody through two checkpoints, which are often understaffed), the large distances between terminals, and the distance from the city itself. The positives are the relatively friendly staff, good express bus service to the city center available right outside the terminal doors, free WiFi in the terminals, and ability to withstand winter weather (I've flown through three times during light/moderate snow, and no problems with delays). I wouldn't want to try and make a connecting flight here, especially if there's less than 90 minutes between flights, but it's an OK airport if you're starting and ending your trip there.


Denver International Airport review by Ronald DePass

8 April 2008   Customer Rating : 4 Star Rating

People are friendly and real. That's customer service! The facilities are great, and customs is an easy thing to do. There's a lot of walk involved but that I can say, it's not a negative point. I'd add closer places to eat at Terminal A. Other than that, loved the experience and would enjoy visiting this airport again.

Denver International Airport review by K Sexton

28 March 2008   Customer Rating : 1 Star Rating

This airport was clearly designed and built right before the security changes after 9/11. All the good restaurants are on the wrong side of security and therefore deserted, while the small food stands in the concourses are over crowded. The wait/line at security is monumental, and there needs to be an alternative to using the train to get to your concourse, such as the pedestrian tunnel at Hartsfield. Forcing everyone onto the sardine can train is not fair. I realize airports are not something one would want to live next to, but the location is crazy. Easily any hour's commute from south Denver, combined with the rigors of the over-inflated airport itself can add hours to a trip that once in the air may be shorter than your wait at security.

Denver International Airport review by D Brock

14 March 2008   Customer Rating : 3 Star Rating

For its size, a very good airport, especially if transiting. A bit less if starting or ending there, as security lines and baggage are a bit problematic. Security lines variable, often quick, sometimes maddeningly long and understaffed. They are making some progress: for example, having people who will guide you across to the "other" screening if one is less crowded (DEN has two main screening lines, with their entrances at the far ends of the very large main building, so it is difficult to quickly decide which one to use. There is a third, smaller screening across the bridge to Concourse A). Baggage claim can be a wait, and seems to be getting worse. Baggage claim also seems needlessly cramped: for example, all Frontier baggage is on three carousels (Frontier is Denver's 2nd largest carrier), so they are perpetually crowded (the signage often showing more than one page worth of flights coming on each carousel), when other carousels are empty.

Denver International Airport review by Rohan Kapoor

9 January 2008   Customer Rating : 5 Star Rating

A functional airport. Check-in efficient and security waits generally less than 10 minutes. Concourse A is the closest and the walk across the bridge provides a stunning view of the airport. Most of the staff friendly. Customs/immigration process has been improved and I was out in less than 45 minutes after my flight from London Heathrow. Be prepared to walk a lot at Denver because the airport is so spread out - my guess is that you'll probably walked at least a mile by the time you reach your gate.

Denver International Airport review by Charles Roberts

7 August 2007   Customer Rating : 4 Star Rating

I've been through Denver dozens of times, and find it on the whole to be one of the best airports in the US. Despite its size, it's easy to get around, and I've found airport staff to always be helpful. As the airport grows in passenger volume, I wish that they had more-frequent trains between terminals and that shuttle services could drop passengers off at check-in level, but those are my only complaints about what is otherwise a good airport to use.

Denver International Airport review by Pat Bates

4 April 2007   Customer Rating : n/a

I use it fairly frequently and find it simple and spacious, with stunning architecture to boot. Never have had a problem with long security wait lines - generally shorter than other major US airports. If you have to go to concourse B or C, it is annoying to have to use the train, and customs is sometimes woefully understaffed, but aside from that I think Denver is one of the best airports in the US.

Denver International Airport review by Guy Senior

20 March 2007

Flew in and out a few days ago. International arrivals/immigration has been expanded since I last flew in, but still took at least 40 minutes to get through. What was frustrating was that it then took about half an hour for bags to arrive, so all in all well over an hour to get out and this from Concourse A, which is the nearest and smallest. Flying out, a different story. No queues at all at the BA check in and no more than 10 minutes delay at security and less than 5 minutes for the fingerprint test. Generally, this is a clean and spacious airport - easy to get around and with splendid architecture.

Denver International Airport review by James Faulkner

26 January 2007

Flew into Denver during the second blizzard, managed to land ok but waited 1hr 30 mins for luggage to arrive, and had to catch a train to the luggage belts. Not a great first impression for an Australian, and luckily an Indian man who lived in Denver showed me where to go, otherwise I was lost. Used the airport 3 more times in the next 12 days and found it ok. Probably the best in the US, but very average by world standards still. Some of the homeland security people were very nice, and some very, very rude. United check in staff uneducated, and impossible to deal with, and the police out the front were shocking! Then the car hire people didn't know the difference between a 4wd and a front wheel assist.

Denver International Airport review by Neil Ramsay

9 January 2007

Transited through Denver concourse B twice in 3 weeks. Always a pleasure to use this airport. Procedures ran smoothly and staff are always helpful. Plenty of places to pick up a quick snack, a reasonable meal or a coffee. Gate change announcements are clear and departure/arrival info is readily available. Gate lounges are comfortable and spacious. Luckily I missed out on the blizzard induced 3 day shutdown.

Denver International Airport review by Rohan Kapoor

2 November 2006

I fly through DIA every few month and find the airport to be one the best in the country. No matter which airline you fly on the check-in is always fast and efficient. Security can be a bit of a pain as it takes a long time, but everything else is ok. The automated train reaches the concourses quickly and all concourses have a nice selection of restaurants and book stores. Even the immigration process goes by quickly. Upon arrival from Frankfurt I was greeted by a friendly customs agent and retrived my baggage with in an hour of my arrival. The only problem with the airport is the long taxi times and the bumpy departures and arrivals. Overall, DIA is a very modern and pleasant airport.

Denver International Airport review by Katherine Allen

12 August 2006

I fly frequently through DIA, for work and to visit family. Arrivals and connections are painless, (other than the 30 minute drive back to the city for arrivals) but Departures are awful. Security is combined for all three terminals, and the lines are badly managed - expect to spend up to an extra two hours on very busy travel days, or an hour on normal days, waiting for security. Other than the security lines, everything is fast, efficient, and friendly - even the food leaves nothing to complain about.

Denver International Airport review by Neil Ramsay

12 August 2006

Transited thru Denver three times in a few weeks. Always a pleasure to do so at this airport. Staff are friendly and efficient, navigation and terminal transfer are easy, flight info is readily available, gate lounges are comfortable, food concessions are acceptable and there is plenty to keep one occupied on a longer layover.








 


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