DENVER INTERNATIONAL AIRPORT review : 7 July 2008 : by Emmet Ferwerda

Customer Rating : 4/5

Been through this airport a few times over the last 5-10 years; it is an excellent facility in terms of architecture and service. I have had some problems with the security, but I have not visited for 2-3 years, so things may have changed. In all, a very nice facility which I will gladly use again.

DENVER INTERNATIONAL AIRPORT review : 5 July 2008 : by K Kapoor

Customer Rating : 4/5

Check-in is generally quick and efficient. Security wait times can build up, especially at the two main security check-points. Overall, TSA staff courteous. The inter-terminal tram comes every three minutes. DIA has a huge variety of gift shops, book stores, restaurants, and coffee houses, though the restaurants do tend to be kind of generic. If you are planning on connecting from an international flight to a domestic flight, I would recommend keeping at least a two-hour gap, as customs in Denver can be a little slow, but you should be able to get out in about an hour. Domestic arrival into Denver is easy, as baggage generally comes quickly, RTD skyride buses get you into the city for about $10. Thankfully, due to the recent surge by Southwest, DIA isn't dominated by United Airlines, but flying out of Denver, is still a little more expensive than other US airports. The architecture is stunning and the airport looks new despite being nearly 13 years old! The only negatives at this airport are the location, the security lines, and the alluring loneliness of the airport, due to its large size.

DENVER INTERNATIONAL AIRPORT review : 30 June 2008 : by S Srinivasan

Customer Rating : 3/5

Main problems at DEN are security waits at peak hours (often 30 minutes or more, since they funnel everybody through two checkpoints, which are often understaffed), the large distances between terminals, and the distance from the city itself. The positives are the relatively friendly staff, good express bus service to the city center available right outside the terminal doors, free WiFi in the terminals, and ability to withstand winter weather (I've flown through three times during light/moderate snow, and no problems with delays). I wouldn't want to try and make a connecting flight here, especially if there's less than 90 minutes between flights, but it's an OK airport if you're starting and ending your trip there.

Denver International Airport review by Ronald DePass

8 April 2008   Customer Rating :

People are friendly and real. That's customer service! The facilities are great, and customs is an easy thing to do. There's a lot of walk involved but that I can say, it's not a negative point. I'd add closer places to eat at Terminal A. Other than that, loved the experience and would enjoy visiting this airport again.

Denver International Airport review by K Sexton

28 March 2008   Customer Rating :

This airport was clearly designed and built right before the security changes after 9/11. All the good restaurants are on the wrong side of security and therefore deserted, while the small food stands in the concourses are over crowded. The wait/line at security is monumental, and there needs to be an alternative to using the train to get to your concourse, such as the pedestrian tunnel at Hartsfield. Forcing everyone onto the sardine can train is not fair. I realize airports are not something one would want to live next to, but the location is crazy. Easily any hour's commute from south Denver, combined with the rigors of the over-inflated airport itself can add hours to a trip that once in the air may be shorter than your wait at security.

Denver International Airport review by D Brock

14 March 2008   Customer Rating :

For its size, a very good airport, especially if transiting. A bit less if starting or ending there, as security lines and baggage are a bit problematic. Security lines variable, often quick, sometimes maddeningly long and understaffed. They are making some progress: for example, having people who will guide you across to the "other" screening if one is less crowded (DEN has two main screening lines, with their entrances at the far ends of the very large main building, so it is difficult to quickly decide which one to use. There is a third, smaller screening across the bridge to Concourse A). Baggage claim can be a wait, and seems to be getting worse. Baggage claim also seems needlessly cramped: for example, all Frontier baggage is on three carousels (Frontier is Denver's 2nd largest carrier), so they are perpetually crowded (the signage often showing more than one page worth of flights coming on each carousel), when other carousels are empty.

Denver International Airport review by Rohan Kapoor

9 January 2008   Customer Rating :

A functional airport. Check-in efficient and security waits generally less than 10 minutes. Concourse A is the closest and the walk across the bridge provides a stunning view of the airport. Most of the staff friendly. Customs/immigration process has been improved and I was out in less than 45 minutes after my flight from London Heathrow. Be prepared to walk a lot at Denver because the airport is so spread out - my guess is that you'll probably walked at least a mile by the time you reach your gate.

Denver International Airport review by Charles Roberts

7 August 2007   Customer Rating :

I've been through Denver dozens of times, and find it on the whole to be one of the best airports in the US. Despite its size, it's easy to get around, and I've found airport staff to always be helpful. As the airport grows in passenger volume, I wish that they had more-frequent trains between terminals and that shuttle services could drop passengers off at check-in level, but those are my only complaints about what is otherwise a good airport to use.

Denver International Airport review by Pat Bates

4 April 2007   Customer Rating : n/a

I use it fairly frequently and find it simple and spacious, with stunning architecture to boot. Never have had a problem with long security wait lines - generally shorter than other major US airports. If you have to go to concourse B or C, it is annoying to have to use the train, and customs is sometimes woefully understaffed, but aside from that I think Denver is one of the best airports in the US.

Denver International Airport review by Guy Senior

20 March 2007

Flew in and out a few days ago. International arrivals/immigration has been expanded since I last flew in, but still took at least 40 minutes to get through. What was frustrating was that it then took about half an hour for bags to arrive, so all in all well over an hour to get out and this from Concourse A, which is the nearest and smallest. Flying out, a different story. No queues at all at the BA check in and no more than 10 minutes delay at security and less than 5 minutes for the fingerprint test. Generally, this is a clean and spacious airport - easy to get around and with splendid architecture.

Denver International Airport review by James Faulkner

26 January 2007

Flew into Denver during the second blizzard, managed to land ok but waited 1hr 30 mins for luggage to arrive, and had to catch a train to the luggage belts. Not a great first impression for an Australian, and luckily an Indian man who lived in Denver showed me where to go, otherwise I was lost. Used the airport 3 more times in the next 12 days and found it ok. Probably the best in the US, but very average by world standards still. Some of the homeland security people were very nice, and some very, very rude. United check in staff uneducated, and impossible to deal with, and the police out the front were shocking! Then the car hire people didn't know the difference between a 4wd and a front wheel assist.

Denver International Airport review by Neil Ramsay

9 January 2007

Transited through Denver concourse B twice in 3 weeks. Always a pleasure to use this airport. Procedures ran smoothly and staff are always helpful. Plenty of places to pick up a quick snack, a reasonable meal or a coffee. Gate change announcements are clear and departure/arrival info is readily available. Gate lounges are comfortable and spacious. Luckily I missed out on the blizzard induced 3 day shutdown.

Denver International Airport review by Rohan Kapoor

2 November 2006

I fly through DIA every few month and find the airport to be one the best in the country. No matter which airline you fly on the check-in is always fast and efficient. Security can be a bit of a pain as it takes a long time, but everything else is ok. The automated train reaches the concourses quickly and all concourses have a nice selection of restaurants and book stores. Even the immigration process goes by quickly. Upon arrival from Frankfurt I was greeted by a friendly customs agent and retrived my baggage with in an hour of my arrival. The only problem with the airport is the long taxi times and the bumpy departures and arrivals. Overall, DIA is a very modern and pleasant airport.

Denver International Airport review by Katherine Allen

12 August 2006

I fly frequently through DIA, for work and to visit family. Arrivals and connections are painless, (other than the 30 minute drive back to the city for arrivals) but Departures are awful. Security is combined for all three terminals, and the lines are badly managed - expect to spend up to an extra two hours on very busy travel days, or an hour on normal days, waiting for security. Other than the security lines, everything is fast, efficient, and friendly - even the food leaves nothing to complain about.

Denver International Airport review by Neil Ramsay

12 August 2006

Transited thru Denver three times in a few weeks. Always a pleasure to do so at this airport. Staff are friendly and efficient, navigation and terminal transfer are easy, flight info is readily available, gate lounges are comfortable, food concessions are acceptable and there is plenty to keep one occupied on a longer layover.

Denver International Airport review by J Waters

12 August 2006

Traveling across the country in large airports and small, Denver International is clean, well marked, friendly and informative. Best of all ladies, it has tons of bathrooms with large amounts of stalls, so typically no waiting even on the busiest of holiday travel days. DIA is a significant ride from downtown Denver, but thus is the West. Anticipated light rail in the next few years will eventually make even that less of a problem.

Denver International Airport review by Dan Binder

19 January 2006

Connecting in Denver on United is extremely easy, since almost all of their flights are in the same concourse. Getting around is very quick with all the moving walkways and spacious hallways. Even switching concourses by tram is fast. Originating at DIA can be frustrating, as the security lines do build up at times. Overall, a pleasant airport to fly into, though.

Denver International Airport  by Neil Ramsay

8 August 2005

Transited thru United's Denver terminal twice in 3 days. Found it spacious and easy to navigate. The moving walkways made transfer a breeze. Arrival/departure info was readily available and departure lounges comfortable enough with plenty of seating. The public address system advising gate changes was audible and clear. Food concessions are basic and shops adequate if you have time to spare. The confusion caused by a sudden thunderstorm which closed the airport for an hour was handled professionally by staff who seemed to work well under pressure. All in all, a good impression.

Denver International Airport  by J Stives

29 June 2005

Automated DIA has a lot of liabilities that, probably over time, will improve, but distance from the city, the expensive toll rides to and from ($1.75 every 8 miles each way), wrong information about parking (my last trip the signs into the airport said lots were full, but indoor lots had plenty of space left), and, sadly, the inner courtyard area is now totally taken up with security lines and checkpoints. Final advise: don't fly there unless you adjust your schedule for much more time on the ground than you might expect.

Denver International Airport  by Alex Dodd

4 June 2005

Denver International Airport is a modern, well designed, stylish airport. Prior to this month, immigration and customs have been horrendous and so has security, however thanks to staffing upgrades and recent renovations, the lines have been cut in half and more immigration desks and staff have been added. The same goes for security checkpoints. Most major airlines fly out of DIA and offer non-stop long-haul flights (Denver to London and such). Also Denver has a host of smaller, low-cost airlines such as Frontier (a Denver-based low cost carrier that flies domestically as well as to Mexico and Alaska), Jet Blue, and Ted (United's low-cost, Denver-based carrier). Also Denver's high tech baggage system that was criticized when the airport opened has been upgraded making it the fastest and most reliable baggage system.  It takes about 3 minutes from the main terminal to the concourse and it has traditional music playing and it features native Colorado artwork. You can also choose to take the underground train to concourse A if you choose (you have to take the train to get to concourse B or C.)

Denver International Airport  by Tim Atchley

13 April 2005

DEN is a great airport for those of us flying domestic on Frontier or Continental. The A -Gates make it a beautiful walk to baggage claim. The bridge to the main concourse has a wonderful view of the Rockies and the background music puts you in a nice frame of mind. I enjoy the wide-open spaces and lack of congestion the airport offers. I don’t even mind the ride to the rental car lot. This airport has an alluring loneliness to it.

Denver International Airport  by Ed Shaxted

30 March 2005

A nice new modern airport but so spread out its ridiculous. Also its so far from Denver that I wonder why it has the name. My major criticism however is the inefficient immigration arrangements. The first time it took 4 hours, the second 3 hours. They really need to open more desks, especially when more than one aircraft arrives. Beware of the departure lounges - the screens only give info about the sponsoring airline's flights - not the others

Denver International Airport  by Arik Zedlman

11 January 2005

I fly weekly through Denver. It's pretty and modern, but seems to have been built on the premise that land was cheap -- so they put everything on the largest possible footprint. The whole place was built for the convenience of airplanes, not passengers; it takes a good 25 minutes to get from the airplane to the outside door, and luggage is usually another 20 minutes. And somehow, only ten years after the place opened, there isn't enough parking and you often have to use shuttle lots three miles from the terminal. And they put it practically in Kansas, a good 20 minutes farther than the old airport from essentially everywhere. Basically, it's a fine airport for anyone who isn't in a hurry. Give me a compact old airport like DCA or MDW any day.

Denver International Airport  by Neill Bell

20 July 2004

Flew in twice last year, once during the busy run up to Christmas. A good airport with fair choice of shops, bars etc & helpful "Cowboys" wandering around, ready to direct incoming & out-going travellers - even handing out free post cards of the airport! Immigration can be a long wait - count an hour - but at least they are civil, unlike some other US entry points I could mention. In all, a well thought out & friendly place.

Denver International Airport  by Neil Ramsay

11 June 2004

Denver is a large airport by any standard. The 3 concourses are connected by train so transfer is easy. The united concourse is long but moving footways take the stress out of gate changes. Flight information is well displayed although confusion between arrivals and departures maybe a problem for the unwary. Gate lounges have comfortable seating. Food and drink concessions are numerous and cater to all tastes.

Denver International Airport  by Danny Barnes

28 December 2003

Denver is a beautiful airport, if you are flying United. Terminals A & B have nice new furniture and wonderful shops. Terminal C, the "Every airline that is not United" terminal, has few (and boring) shops, and all the old rotting furniture they brought over from Stapleton.

Denver International Airport  by Pauline Sani

31 October 2003

A very beautiful airport - but tell that to international travellers arriving after a 10 hour flight from London - get to immigration control and stand in line for an hour because there are only 2 officers on duty to process 250 passengers!!! Missed my connection flight although my BA flight was half an hour early!

Denver International Airport  by Li Ping

22 August 2003

Flown through this airport a number of times. Very beautiful design, reminds me of KLIA in Malaysia. Easy access to the other terminals via rail. Within each terminal, there are food choices, which could be better in terms of variety. Thankfully, there are shops and restaurants to entertain yourself landside as well, which is a bonus. Otherwise, a very pleasant airport to transit through.






 

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