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Dhaka Airport
5.8 out of 10  5.8 out of 10
36 reviews

 



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DHAKA ZIA AIRPORT customer review :  10 February 2014 by Shane Walker    (Bangladesh)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Having lived in Dhaka for almost 3 years, during which time I have travelled through both the Dhaka domestic and international terminals more times than I can remember. During my time in Dhaka, there have been some very minor improvements, although none that I have seen in the domestic terminal. E.g., there is now a decent barista coffee shop and a few new duty free shops (although a number of them sell nothing except chocolate and cosmetics - no alcohol) in the departure lounge. However overall the Dhaka airport still ranks as one of the worst anywhere in the world. It is extremely dirty, bathroom facilities are disgusting, staff are rude and generally unhelpful, immigration is a joke (locals are allowed to queue anywhere including in the lanes marked Foreign Passport and VIP only), check-in is terrible, again people can que anywhere (business or economy). The place is full of dengue carrying mosquito. The only minor saving grace is the AMEX business lounge which is relatively clean, but the food is pretty bad, and you get 1 only complimentary drink after which they are expensive.



DHAKA ZIA AIRPORT customer review :  29 January 2014 by Z Adam    (UK)

Rating : 7/10

Queuing

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Recommended

I think Dhaka international airport lounge is quite decent, clean and has been improving. Ok its not Dubai standard but better than many international airports in the region like India. The free wifi is the best I have seen so far in comparison to other airports I have used. The coffee in the small cafe is quite good and not over priced. If you are buying chocolate the prices are reasonable. The seats could be improved.



DHAKA ZIA AIRPORT customer review :  29 October 2013 by D Stanley    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I have travelled through Dhaka international airport quite a few times in the last five years. I am not sure why people say it is improving as it is not. It stays exactly the same, just like anything else government run in the country. All government institutions have an absolute aversion to any sort of change. There are a few less mosquitoes in the baggage claim area, that is the only positive thing I can say. Immigration on arrival means long and slow moving queues. The Ruposhi Bangla business lounge is poor, with limited seating and similarly limited range of snacks and drinks. The wifi did not work on my way out. The City Bank Amex lounge looks better, so getting a card if you are a regular visitor could be worthwhile. They also have the only lounge in the domestic terminal. The domestic terminal has improved a bit over the last few years. The departure lounge is clean and the air conditioning working.



DHAKA ZIA AIRPORT customer review :  30 August 2013 by Khalilur Rahman    (South Africa)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I often visit Bangladesh, every time I go I see improvements. Airport staff are friendly, immigration services are just cool, duty free shop's are also okay. The whole airport is quite clean. Custom services are also good, if you have declared correctly then it's smooth. One thing they need to have are public phones on site.



DHAKA ZIA AIRPORT customer review :  31 July 2013 by R Jones    (Bangladesh)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I have been through DAC a few times the past months and it has much improved. Immigration especially on departure is efficient and waiting times down to minutes in the foreigners lines. Visas on arrival now issued for many nationalities and becoming popular. When leaving, it is worthwhile entering the departures from door 6 at the far end given its much quieter and "reserved" for visiting businessmen etc. Not much to do in the departures lounge and food and drink facilities limited. But it certainly works well these days and with a few cosmetic changes and improved airside refreshment, then DAC will be well on its way.



DHAKA ZIA AIRPORT customer review :  25 March 2013 by M Sadek    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

They have separate immigration counters for foreign passport holders, but no one cares. Anticipate a long wait. Over all - chaos. Be careful with your luggage.



DHAKA ZIA AIRPORT customer review :  19 March 2013 by Indranil Chakrabarty    (Australia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Thousands of money changers and touts and assorted hanger ons. Can be a confronting sight. BA flight was smooth. Immigration queues long. As soon as you are out of the arrivals area a bunch of touts will pounce upon you with offers of cheap taxis, good exchange rates, hotels, the works. Do not transit through this airport. If you are travelling to Bangladesh, then of course you don't have much of a choice. Give yourself plenty of time when departing. Take a print out of your e-ticket.



DHAKA ZIA AIRPORT customer review :  24 January 2013 by M Bertram    (Australia)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Well our arrival into DAC was terrible with long queues at the immigration desks and baggage that seemed to take forever to appear. However, our departure from DAC was so smooth. Check in was straightforward and there was no line at the foreigners immigration desk. There isn't much to do at the airport aside from a few shops but when we were there (mid morning) it was fairly quiet so we walked up and down the length of the airport past all of the gates and watched the cargo planes being loaded up. The toilets there are ok.



DHAKA ZIA AIRPORT customer review :  7 December 2012 by G Chew    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

On my last trip through DAC, things went fairly well. No queue to check in for Jet Airways, and no one else in the foreigners immigration queue. Airside is fairly boring, but there is a reasonable restaurant, as well as two duty free shops. Baggage reclaim on arrival took a long time (arriving on Malaysia Airlines), but getting a Visa on Arrival was very quick and easy. The domestic terminal is small, and fairly efficient. There is very little to do in the terminal, but check in only opens 1 hours before departure, so this shouldn't be a problem. Staff in both terminals seemed friendly, and toilet facilities were bearable.



DHAKA ZIA AIRPORT customer review :  31 August 2012 by M Maleque    (Bangladesh)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Every time I visit the airport, I have to face really long queues both before departure and after landing. The airport is not at all clean and there isn't much to do at the airport. The airport staff aren't very friendly or helpful. The worst part is collecting your luggage. I had to wait for over an hour at times around the luggage belts to collect my bags (I usually travel with 1 or 2 bags). But the Wi-Fi connection is quite good actually.



DHAKA ZIA AIRPORT customer review :  22 August 2012 by Rob Brook    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Update to my review dated June 2009. Used the airport again in January 2012. Immigration was fine, not excessive waiting. But avoid arrival on a large aircraft (in our case an Emirates B777). On Emirates everyone is given a 30 kg baggage allowance, and uses it to maximum effect to import consumer items from the Middle East (e.g. giant TV screens). That combined with a totally inadequate baggage handling system led to a two hour wait for our bags - not an ideal welcome after long flights from UK. Basically, everything ceased up because not enough people were removing what bags had arrived to clear spaces for more to be loaded on to the single belt in use. Departure was thankfully less fraught due to early arrival, so queues were avoided. But the free computer terminals for the Internet have been removed, and there is no wi-fi. Be warned, if you haven't spent all your Taka, changing money back to US$ (no other currency apparently available, despite having tills full of a whole range of currencies) is not easy. The kiosk in the departure area beyond Immigration is rarely staffed, but there is another downstairs back through Immigration, which they cheerfully waved us through and back again(!), where they grudgingly allowed to exchange back to hard currency. They insist on seeing the initial exchange receipt from when we changed money upon arrival, so hang on to it and plan your spending to avoid the hassle!



DHAKA ZIA AIRPORT customer review :  28 January 2012 by Ashraf Hoque    (Bangladesh)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Dhaka airport is quite busy, not that clean but okay. Duty free is expensive while not up to the mark. Toilet facilities should be much improved. Immigration on departure - queuing time is high in rush hours. They couldn't even recognize my e-Boarding pass and I had to wait until a supervisor came over. On the announcement of boarding, native people were running to board as if someone else would take away their seats! On arrival, immigration service is faster, luggage takes some times to arrive, taxi service is poor and not trustworthy. Despite lot of issues, food in the duty free area restaurants is quite good, also the food in the business class lounge is nice.



DHAKA ZIA AIRPORT customer review :  28 November 2011 by R Ali    (Bangladesh)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Small and peaceful airport. The queues can be long at times, but from starting my journey from my home to immigration was completed in 30 minutes! Adequate seating airside. Washrooms okay (except near the luggage belt - horrible). Duty free and restaurants - expensive, and best to avoid.



Dhaka Zia Airport customer review :  27 June 2011 by Michael Barry   (UK)

Customer Rating :  4/5

4 Star Rating   

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Cleanliness

  

Facilities

I frequently travel to Dhaka from the UK. I find that from leaving the plane and going for my luggage is absolutely professional. The immigration at Dhaka are very good and pleasant. Customs do their job, the only issue is that the luggage does take a while. The Bangladeshis will go out their way to help you. All staff at the airport are helpful. On the outward journey the only issue is if you need to contact anyone, lack of phone booths at a reasonable price. All in all I would give it 4 out of 5. Very good, I've been to worse. Turkey, Spain, Ireland and Greece to name but a few are a lot worse than Dhaka.


Dhaka Zia Airport customer review :  5 August 2010 by Henrik Gustafsson   (Bangladesh)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Not customer friendly airport at all although some improvements made lately, i e new shops and cleaner toilets. Departure is mostly fine, go to the Sheraton lounge at the third floor and enjoy a cold beer while waiting for departure. Arriving though is horrible, expect long queues to passport control and anywhere between 2-3 hours for the luggage to arrive. Arrange someone to pick you up since "taxis" are unreliable.


DHAKA ZIA INTL AIRPORT review : 23 January 2010 by I Chowdhury

Customer Rating :  1/5

1 Star Rating

This is by a long way the worst airport I have been in. On entering it is utter chaos, with touts sprinting behind your car so as to grab your luggage when you stop. It takes a raised voice to get them to go away usually. Some even pretend to be from your airline and say it is part of the service. They will then demand money when they have taken your bags in. The security is pretty woeful. The very old scanning machine is manned by totally disinterested looking staff who, to be frank, do not look like they know what they are looking for. It is also quite easy to walk around the metal detector when staff are not looking. Check in is ok. But there is a complete lack of information if your flight is delayed. Immigration is quite a slow process, as often there machines break down and details have to be hand written. The shops and restaurant facilities are absolutely miserable. The duty free guys will try to rip you off, especially if you try to pay Taka and not USD. The Sheraton bar upstairs is a bit more peaceful but hardly fantastic. Boarding the flight is chaos. As soon as there is a hint that boarding may begin there is a stampede to get to the front of the queue. I feel like reminding people that seats are allocated by ticket, this is not a Dhaka bus! Arriving I feel is even worse. The immigration officers are slow. There is no machine readable passport system so everything is written down, at a glacial speed. Friends who have asked for visa on arrival have been taken away to interview rooms and a bribe has been directly demanded. The luggage wait can be beyond belief. I have waited for well over an hour on occasions with no explanation of where the cases have been. Cases are also routinely tampered with. And as for exiting the airport and looking for a taxi- scary!


DHAKA ZIA INTL AIRPORT review : 21 August 2009 : by S Bashar

Customer Rating :  3/5

3 Star Rating

Just traveled in and out of Zia International Airport on international trip. It has improved since my last visit 4+ years ago. There's a "health desk" at the arrivals hall manned by health professionals but does not seem to serve any purpose; no one at the immigration desks that follow ask about the form. Although there are separate immigration counters for Bangladesh Passport Holders, Non-Resident Bangladeshis, nationals of other South Asian Association for Regional Cooperation (SAARC) and Foreigners, in effect there are only two gateways: foreign passport holders and Bangladesh passport holders. The arrivals hall is all very civilized but the time it takes for the luggage carousels to start delivering checked luggage varies: it's quicker for day-time arrivals and dreadfully slow during the post mid- night hours. Departure check-in varies airline to airline; it's a lot quicker if you checked in online via the web. Departure immigration is no non-sense, friendly and professional. There are two smoking rooms at either ends of the terminal on the air-side on the departure level. There are a few duty free shops selling both Bangladeshi export quality products such as leather bags, cases, shoes etc., as well as stores selling run of the mill duty free stuff (cigarettes, perfumes). There are not many public phone booths that are working as most people use cellphones. Not the most interesting place on the face of the earth but there are worse places to be stuck in that part of the world.


DHAKA ZIA INTL AIRPORT review : 10 June 2009 : by R Brook

Customer Rating :  3/5

3 Star Rating

Arrival - immigration reasonably efficient with average queuing time (10 - 15 minutes for an Airbus 330 load). Baggage return slow - about 30 minutes. Taxi area outside the terminal is chaotic; lots of taxi touts. They need to sort that out. Thankfully we were being met. Departure is good. Drop off is no problem. X-ray screening of all bags is done upon entry to the terminal and hand baggage again at the gate. I can imagine huge queues at peak time, but we avoided that. We were early for our Qatar Airways check in so did not experience any queues. Once through Immigration (very quick, no waiting), there is free internet (4 terminals, 30 minutes limit) and up the stairs there's a small cafe with reasonably priced (by airport standards) food (limited range, Bangladeshi food only), if you don't mind the sales pitch to buy local confections! We paid in Taka, so no idea if they take foreign currency. Duty free shops are cheap & OK and accept foreign currency. Seating is adequate. There isn't much else to do, so bring a good book. The terminal, including the toilets, is clean. We were there on what looked like quiet days, so can't advise on what it's like at peak times. Overall rather better than I expected


DHAKA ZIA INTL AIRPORT review : 6 April 2009 : by Dave Stanley

Customer Rating :  4/5

4 Star Rating

No problems with immigration or baggage delivery now. There is quite a good selection of shops/cafes in the departures area. If you are leaving on a large aircraft (Emirates), there are not enough seats in the gate area. So it is best to go to the gate early or late. There are some problems with mosquitoes in the airport, so it is best to wear long sleeved shirts.


DHAKA ZIA INTL AIRPORT review : 6 April 2009 : by Akther Miah

Customer Rating :  2/5

2 Star Rating

I have recently returned from Bangladesh to the UK and I think that overall Zia International has improved over the years but the actual facilities are still very limited in regard's to meeting the modern air travel standards. I think there should be more impetus on staff training and both in the smooth handling of the passengers and the overall customer service element. The shops and restaurants in the airport itself does not reflect the current trends in the modern Dhaka Metropolis as this is a shame as Zia International is used by many tourist on route to other destinations where the impact of the Airport can be used to market Bangladesh effectively.


DHAKA ZIA INTL AIRPORT review : 28 December 2008 : by Mark Bickerton

Customer Rating :  3/5

3 Star Rating

A few tips for Dhaka ZIA. If departing, there is a nice cafe on the first floor that few people know about. Alternatively, sit away from the gates near to passport control- there are lots of seats there and its quiet. On arriving, if you need transport, walk away from the terminal and jump into an auto rickshaw/baby taxi or get a taxi from the roundabout just outside the airport. I like this airport- people are friendly, many other passengers are curious about foreigners, and things seem to work well here


DHAKA ZIA INTL AIRPORT review : 7 October 2008 : by Shafqat Akanda

Customer Rating :  4/5

4 Star Rating

ZIA has improved - much bigger and cleaner now, including the restrooms. The effective space of the airport has doubled. Immigration, customs, check-in lobby, everything is much more spacious. Immigration officers are still learning their software, but they are courteous. The main trouble point is still the arrival curb and the taxi area. That place is still chaos and needs to be straightened out. Those who have cars waiting should not have any problem - but others will be at the mercy of the swindlers. Overall, the airport has come a long way - luggage unloading was really quick, took us less than 20 minutes to get out of the airport. The airport could use some restaurants and shops though.


Dhaka Zia International Airport by A Haque

19 November 2007   Customer Rating : 4 Star Rating

Dhaka s getting better. Passport control is a bit slow. Only a few shops and at arrival the duty free is very low stocks and doesn't take any credit cards. Baggage claim need to be improve and faster. A Taxi cab booth needs to be opened inside the terminal building so people don't get hassled by the cab drivers and middle men. Custom checks should be quicker and liberal for the long journey passengers. All other things are nice - friendly staff, clean, secured and quiet.

Dhaka Zia International Airport by M Rashid

19 October 2007   Customer Rating : 3 Star Rating

Departure from Dhaka airport is much better than the arrival. However, the arrival also on the side of OK. The main problem in arrival is to get a transport after exiting the terminal. Full of taxi agents and chaos. After renovation it is nice, clean, modern and most importantly very spacious. Although the airside facilities are limited only into a small duty free shops and couple of restaurants, its ok these days as you dont have to wait a long time as there is almost no transit passenger.



Dhaka Zia International Airport by Mark Bickerton

15 July 2007   Customer Rating : 3 Star Rating

Check-in is usually a bit busy but everyone is polite and it works OK. Immigration queues are longer for Bangladeshis than foreigners as there are generally many more Bangladeshis. Once through, there is a lovely Sheraton cafe on the first floor which everyone can access but its always very quiet and relaxing, compared to the pretty tacky cafe on the ground floor. No real shops to speak of, but to be honest thats a refreshing change these days. Arrivals - if you are at the back of the plane, the queue at immigration will be long by the time you get there. If flying to Dhaka try to get a seat near the front of economy, so you can get to the immigration before the crowds. Everyone is very friendly, and the hall is spacious. Baggage is sometimes slow, and exiting the airport can be a bit daunting.

Dhaka Zia International Airport by Dave Stanley

17 May 2007   Customer Rating : 3 Star Rating

I found the airport to be reasonable. Immigration was a bit slow on the way in. No other problems though. On the way out, there are a limited number of shops/restaurants. The airport is quite modern and clean. Even the toilets are OK. The domestic terminal is quite small, but again not too bad.

Dhaka Zia International Airport by Riaz Osmani

6 March 2005   Customer Rating : n/a

Departure facilities are excellent. Ground staff of the airline you are flying will largely determine your experience. They are usually quite good in Dhaka. Arrival facilities are a mixed bag. Immigration signs are large and clear upon disembarking your aircraft. Passport Control slow but functioning. Nothing to worry about. Baggage handling a bit messy. Conveyor belts are on two sides of passport control. I went back and forth between the two since they kept changing their minds about where to dump our luggage. Eventually they settled on one belt. Note: Bags can arrive on a belt adjacent to the one they mentioned on the board. Also the new conveyor belts are a little narrow meaning your suitcases have a hard time staying on them. Look around a bit if you cannot find your bags. If you are arriving from Europe or North America, you may be asked to jump the queue and exit the terminal ahead of those arriving from the Middle East who are subject to rigorous customs checking. Arriving in Dhaka would be a more pleasant experience if baggage handling was more disciplined. It must be mentioned that people who have travelled to Dhaka over the last few years will definitely appreciate that things are however much better that they used to be.

Dhaka Zia International Airport by Mazharul Bhuiyan

28 April 2004

More qualified & smart people should work at the immigration. Most of them do not know about transit visas, tourist visas and rules followed by other major countries. I always find them asking to their so called seniors, for advise. The parking area has become a taxi stand for the unmarked microbuses. There should be specific number of airport taxis and no authorized help person at the arrival hall otherwise the re-entry is horrible. This country will take long time to rise if the airport is not found friendly and comfortable by the foreign visitors/investors.

Dhaka Zia International Airport by Wasim Choudhury

27 March 2004

Zia Airport - though improved, still needs a lot of help. While the airport has new boarding gates, and the arrivals now boast new luggage belts, the appearance of the airport is still cute unclean and the layout leaves a lot to desire for. On arrival, why do passengers have to go through such long series of stairs to the immigration area? I noticed some elderly folks with large carry on pieces struggling to walk down those stairs. In the arrivals hall, immigration processing is way too slow. Under a new directive, all information is keyed in computers to a database while a passenger enters and exits the country. Unfortunately, this takes an incredible amount of time to enter all the info. I don't know why the process cannot be streamlined by scanning the passport info into a database and the keying in done at some other location at a later time. The customs area is working in better condition, and I am very glad for it. The area where passengers take cars from the arrivals area is still chaotic, although blocking general public access is a good idea. They still need to filter out taxi/porter and agents from this area. The departure immigration procedure is equally painful. I nearly missed my flight waiting for the line to move. It took 40 minutes for the 6 passengers in front of me to clear immigration. Boarding gates are ok, but can they not put news on the tv in waiting areas rather than music tv? I guess that is partly due to the taste of the passengers so I can't complain much. As for the domestic terminal, it runs a lot better than the international one. Check is for the two airlines is neat and easy. The terminal lounge is clean. The arrivals area is now graced with a luggage belt, so it is definitely more efficient.

Dhaka Zia International Airport by Riaz Osmani

28 September 2003

Improvement within a span of a couple of years. Hopefully more to come. It's no Singapore or Dubai, but it's no Mumbai or Calcutta either. Small, efficient and tidy for the most part. Transit passengers may be bored during long breaks. Not a lot to do. Next improvement must involve changing of several security personnel who ruin the day by their misguided pride in their work. First time foreigners with no one to meet may still be perplexed at the chaos once outside the neat terminal.

Dhaka Zia International Airport by Asif Chaudhury

15 September 2003

ZIA has gone through extensive renovations and has become an excellent airport. The new departure terminal is very comfortable. The new VIP Lounge for business and first class passengers is excellent. Impressive!

Dhaka Zia International Airport by Mamun Mahmud

11 September 2003

I have flown 8 outbound and 7 inbound international flights through ZIA in last seven years. The airport checking-in and immigration layouts have been remarkably improved during last two years. The departure portion is now comparable to most other international airports. The new parking structure attached to the main terminal is a great job done. The arrival portion is still messy specially outside the airport. Placing transparent glass between the baggage unloading people and the baggage claiming passengers has also reduced the baggage cutting (stealing) disasters. Thanks ZIA. We would like to see more continuous improvements.

Dhaka Zia International Airport by Rezwar Harron

11 September 2003

Luggage handling for arriving passengers takes a very long time. One can also see the handlers tossing luggage on the conveyor belts, not a pretty site. A yellow cab booth should be opened somewhere inside the terminal building so people don't get hassled by the cab drivers and middle men.

Dhaka Zia International Airport by Shadman Salem

17 August 2003

Zia Intl Airport have gone through some renovations lately to make it in to a functional, clean and comfortable airport for travelers. However one area where there's a lot of scope for improvement is the duty free shop. Going in to the duty shop at the Dhaka airport foreigners would definitely want to find stuff to take back home that represent Bangladesh. Currently there's very little in that shop that gives an essence of Bangladesh.

Dhaka Zia International Airport by Nazrul Islam

15 July 2003

Why don't we see and real-time arrival/departures for ZIA international airport at Dhaka ? Does this airport consider itself a major airport ? It must link it's real-time flight arrival/departures to internet sites which would be very valuable contribution towards passenger satisfaction.

Dhaka Zia International Airport by Asif Chaudhury 

11 May 2003

Dhaka's Zia International Airport has improved a lot in the past few years. Even though it is not comparable to other major airports, Zia Intl. is in very good condition compared to airports in India & Pakistan and the rest of the region. The departure and arrival terminals are comfortable and well maintained.

 

 


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