Charlotte Airport Passenger Reviews and Charlotte Airport Traveller Reports   No Star Ranking Awarded         Add your Charlotte Airport Review   Charlotte Airport Star Ranking     Customer Review scoring : Charlotte Airport   7 out of 10 45 reviews

	CHARLOTTE AIRPORT customer review :  14 June 2013 by J Kadri    (USA)
	Rating : 10/10 Queuing Cleanliness Facilities Recommended	I flew through CLT many times in the past and never really had anything positive or negative to say about it. However a recent experience helped to define my opinion of the airport. I flew US from PUJ to MIA via CLT which meant clearing immigration and customs in CLT. I must say that CLT is the most efficient airport I've ever seen in my life of traveling and I've traveled to some of the largest and most reputable airports in the world. From disembarking to claiming luggage, immigration, customs and going through security it was all literally a matter of 20 minutes give or take. I'd like to see any airport in the United States come anywhere close to that. Customs and immigration officers for international arrivals were friendly and cheerful. TSA were also surprisingly very polite and helpful too. Shopping and food choices are unbelievable, not even JFK has such a selection. If ever I have to connect planes anywhere in the United States, CLT is my #1 choice!

	CHARLOTTE AIRPORT customer review :  28 May 2013 by J Schyberg    (USA)
	Rating : 5/10 Queuing Cleanliness Facilities Recommended	Ok airport, however the parking situation is a mess. Can take up to an hour to get either long and short term lots.

	CHARLOTTE AIRPORT customer review :  19 April 2013 by P Servaes    (USA)
	Rating : 0/10 Queuing Cleanliness Facilities Recommended	Worst TSA in the Nation - security line 57 minutes long - no consideration foot the fact they make dozens of people miss their flights - over 100 first class passenger skipped the line during that time with no thought to the coach folks who missed their flights as a result.

	CHARLOTTE AIRPORT customer review :  17 April 2013 by Dick Hobbs    (UK)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Charlotte is a brilliant airport for arriving international passengers. Polite immigration officers, simple customs formalities, in-line baggage recheck and virtually no line for TSA to get back airside. And there is an excellent wine tasting bar with good food in the terminal.

	CHARLOTTE AIRPORT customer review :  19 March 2013 by S Koenig    (Brazil)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	Smaller and more compact than other airports we've used for international-domestic connections. Immigration and customs processes were quick. Needed a new belt, and got one in a store that was open early just as we re-entered the terminal area for our connection. Only clubs are US Airways clubs, which do not have showers but which are large. Gate areas can be very crowded for some flights.

	CHARLOTTE AIRPORT customer review :  4 September 2012 by Peta Cook    (UK)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Possibly the loveliest airport I have been to in my last 12 months of travelling around the world! Unfortunately I had to wait 5 hours for a connecting flight, but felt fortunate enough to be in Charlotte Douglas doing so. The staff were all extremely courteous, helpful and friendly; there were plenty of eateries and the rocking chairs, piano player and giant aeroplane mobile were lovely touches - all very unexpected! I spent at least an hour rocking in one of the chairs, using the free WiFi and reading my book.

	CHARLOTTE AIRPORT customer review :  27 July 2012 by John Elkine    (USA)
	Rating : 1/10 Queuing Cleanliness Facilities Recommended	Quite possibly the worst travel experience ever. 4 security lines, only 1 open because of TSA staffing issues. US Air rep gave me the wrong ticket causing me to miss my flight. None of the gate destination boards were working so they all had the wrong city names on them. I will definitely fly around Charlotte in the future. By the way, when did they start allowing pan handling in the airport restrooms? I don't want to feel obligated to tip a uniformed personnel for getting me a paper towel to dry my hands.

	CHARLOTTE AIRPORT customer review :  14 June 2012 by S Jabara    (USA)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	I got through the immigration line in less than 10 minutes! Yes, you have to claim your luggage and then recheck it, but it was hassle free. Now the line to go through security was ridiculously long, but it moved relatively fast. Overall, I was very pleased with this airport.

	CHARLOTTE AIRPORT customer review :  8 June 2012 by B Hyatt    (USA)
	Rating : 1/10 Queuing Cleanliness Facilities Recommended	I flew into Charlotte airport from Rome and had a layover in Charlotte on the way to Greensboro, NC. First, the International flight procedures were really confusing. You have pick up your checked luggage, carry about 10 feet and recheck it. Very pointless. Also, I've never been treated so poorly in any airport in my life. They rudely yell commands at you. They are very unorganized and blame it on the customers. I had my passport thrown back in my face at passport control/customs. Overall I was very disappointed with my experience.

	CHARLOTTE AIRPORT customer review :  1 May 2012 by Mark Gleisner    (USA)
	Rating : 2/10 Queuing Cleanliness Facilities Recommended	If you are booking an International Flight don't even consider going through Charlotte. They do not have enough employees to handle the volume of people. We landed there from the Cayman Islands. The line for immigration was over 90 minutes. We had to run to our connecting flight. Arrived in Milwaukee missing a bag that was left in Charlotte.

	CHARLOTTE AIRPORT customer review :  14 March 2012 by S Koenig    (Brazil)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	Decent airport. No big complaints, other than, as usual, inadequate space in front of the terminals for the large number of cars that drop off passengers. There should also be monitors showing flight status that are visible from the food court areas. A dearth of airline clubs - just US Airways, I believe - but there are at least three of those. I found the signs giving directions within the terminals a bit confusing.

	CHARLOTTE AIRPORT customer review :  13 February 2012 by S Srinivasan    (USA)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	For the most part, CLT is a pretty run-of-the-mill, domestic hub airport. However, there are two things that really stand out. The first is the good selection of locally themed restaurants. The second are the rocking chairs under shade trees in the main terminal area, complete with power ports (the free WiFi is an added bonus - if only they had more of the rocking chairs, because finding an open one can be difficult). You definitely get the feeling of being home in North Carolina while transiting through the airport.

	CHARLOTTE AIRPORT customer review :  4 February 2012 by Matthew Whitley    (USA)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	The sound system is terrible. The airport needs to seriously rethink the acoustics in the terminal, as messages from gates are too loud and can be heard from gates away. The sound engineering needs a lot of work.

	CHARLOTTE AIRPORT customer review :  8 December 2011 by D Hobbs    (UK)
	Rating : 10/10 Queuing Cleanliness Facilities Recommended	Transiting from London and to Washington DCA was a delight. A large number of immigration officers at their desks waiting for us to get off the plane, courteous and friendly staff, two people in front of me at the security check to get back into the airport. The terminal is adequate with the usual selection of shops and cafes. By far the best arrival experience I have had in the USA for decades.

Charlotte Airport customer review :  16 September 2011 by S Koenig   (Brazil)

Customer Rating :  3/5

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Transited twice during recent trip - once on international to domestic and once domestic to international. Former went smoothly. I was worried our 2+ hr connection would be sufficient but Immigration and Customs were very quick processes and we didn't have to wait too long for our bags to arrive. On the return, we were on a small plane (Dash-8) from GSP. As expected, some of the larger carry-on bags were taken from us and put in the baggage hold, and given tags to retrieve the bags upon landing. Upon arrival, the unloading of bags on the tarmac seemed to take a long time, and when a thunderstorm approached we all had to go inside. Finally the workers were allowed to get our bags and gradually put them in the terminal where we waited. The airport is quite big, and can take a while to traverse, with somewhat confusing signage, though certainly nothing like some other airports, such as ATL. Managed to find the larger of the two US Airways clubs, so we were out of the crowds until it came time to board our next flight.

Charlotte Airport customer review :  4 July 2011 by Jezrel Sabaduquia   (USA)

Customer Rating :  4/5

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Transferred from a US flight to another US flight. My flight from FLL arrived at the B concourse and I had to transfer to the C concourse for my flight to LGA. It was the evening rush hour and it was very crowded. Transfer was painless with the moving walkways. The selection of restaurants and shops is excellent, lots to choose from. The gate area was rather cramped and the ceilings were dilapidated as well as the windows were dirty. Overall, a great airport with friendly staff, not the best one but it was a good experience.

Charlotte Airport customer review :  28 June 2011 by A Roy   (USA)

Customer Rating :  1/5

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My wife just arrived at CLT with two small children enroute to PHX from PLS. The flight was 30 mins late. Customs took 2 hrs. She missed her connection. She asked if there were any special processing lines for small children like in MIA. The response "get into the back of the line like everyone else". Great treatment for a 5 yr old. Everyone in the airport and US Airways were rude and unhelpful. Avoid at all costs. We will continue to fly American through MIA.

Charlotte Airport customer review :  16 June 2011 by D Lemay   (USA)

Customer Rating :  5/5

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While returning to Charlotte after a nice vacation, we found we had a dead battery. There is an airport service that will help you with problems such as this, we told the ticket attendant, she radioed the service and within a few minutes he was there to boost our battery at no charge. Thanks Charlotte, Too bad more people don't know that you offer such a service.

Charlotte Airport customer review :  9 May 2011 by G Gee   (USA)

Customer Rating :  5/5

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This was our first experience with the Charlotte airport having always used JFK or Atlanta, what a pleasant difference CLT offers. Clean, uncrowded (on a Saturday depart and Sunday return) and all staff being very friendly. Security check was quick polite and efficient. All in all the whole experience was very civilised and we would highly recommend this airport.

Charlotte Airport customer review :  19 January 2011 by S DePenning   (USA)

Customer Rating :  4/5

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There is very little to make this otherwise nondescript airport stand out except for one unique redeeming quality: the availability of free wireless internet. When I used this airport a couple of years ago to visit family I regretted not having brought my laptop.

Charlotte Airport customer review :  21 November 2010 by S Koenig   (Brazil)

Customer Rating :  4/5

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We transited CLT twice: going from Rio to San Francisco and going from Washington, DC to Rio. Going through Immigration and Customs was a snap. There were plenty of shops and restaurants, but we spent out waiting time in the larger US Airways club (sure wish they had showers). We didn't see much of the airport, but all in all it seemed clean, modern and relatively easy to navigate (less chaotic than say Atlanta Hartsfield).

Charlotte Airport customer review :  17 November 2010 by Kurt Mueller   (Germany)

Customer Rating :  3/5

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The main building with check-in counters is easy to negotiate landside. You can hardly have the check-in counters closer to the entrance doors than here. Once airside, though, long walks await the traveler. Security is strange, with male pax asked to remove their sweatshirts (not females, though, wonder why). First time this has happened to me anywhere in the world, and I can understand the public support for an anti-TSA demonstration prior to Thanksgiving. More curiosity at the "Carolina Beer Co." restaurant, where the waiter asked to see my ID after ordering a beer. When I presented my driving licence, he refused this as "it was from out of state", and asked for my passport instead. He accepted it, although it was most definitely "out of state". When I enquired as to what this fuss was all about, I was informed that they had orders to check the age of patrons to make sure there was no underage drinking. Laudable cause indeed - but one would think they would be able to recognize the absence of any potential problem without resorting to checking IDs when a traveler is, like me, 50+ years old. WiFi is free at this airport.

Charlotte Airport customer review : 14 July 2010 by Mary Anne Allwein

Customer Rating : 3/5

We arrived at CLT on Saturday evening at 6:30 pm from Cancun - only four immigration officers (out of nine stations) working at a time when several hundred passengers were in line to have their passports stamped. We had a two hour layover between flights and barely made our connecting flight. If that wasn't bad enough after passing immigration, retrieving our bags and going through customs then rechecking our bags - we spent another 20 minutes getting through security again. They seemed to be experimenting with the new full body scanner and the process was not working correctly having to rescan a child several times in addition to wanding him. This makes no sense whatsoever. Situations like this backed up security at a time when passengers were trying to get to their next flights. One of the security employees even announced that security is not related to immigration and customs -basically saying it wasn't the TSA fault that immigration was so slow. We certainly understand the need for these protections but they must work more efficiently. The flights are scheduled well in advance, why not have sufficient officers working to handle the passengers.

Charlotte Airport customer review : 13 May 2010 by S Garac

Customer Rating : 4/5

I used this airport for my holidays in the USA, I was transiting through Charlotte. For me the positive point is that they were no big queue for admittance in the USA, making it easy. After collecting bags, I just have to let them in the xray and it was finished. As I got 4 hours transit I went in the city of Charlotte, which is quite nice, for transiting. WHen I went back to the airport, I found controls ok, but I found the airport style a little bit old fashioned. Anyway it's a nice airport.

Charlotte Airport customer review : 29 September 2009 by A Toth

Customer Rating : 4/5

I have connected through Charlotte many times for both domestic and international flights. We are always happy to go through this airport. Immigration/Customs efficient and the one time we ended up getting in late and missing our connecting flight, we were given a decent voucher for food while waiting for a later flight home to PIT. Staff are friendly and helpful and there are lots of food choices.

CHARLOTTE AIRPORT review : 11 May 2009 : by S Slater

Customer Rating : 5/5

I dread Atlanta and avoid at all costs. Charlotte makes for a wonderful alternative and the US Airways ground staff are informative and hospitable.

CHARLOTTE AIRPORT review : 24 January 2009 : by Monique Jones

Customer Rating : 3/5

I travel for a living, and connect through Charlotte at least twice a month, and guess I just have bad luck? I fly from Raleigh, which should be a thirty minute flight max, but for some reason, we always get grounded due to air traffic, and the flight seems to now take an hour and a half. I've had to run through this airport countless times, and since there's no rapid transportation, going from the A terminal to the E terminal can be hell. And once I catch my connection, taking off takes forever. However, the free Wi-Fi is lovely, and I always appreciate airports with Chili's!

CHARLOTTE AIRPORT review : 15 December 2008 : by S Egan

Customer Rating : 2/5

Unlike the other reviewers here, we had a very bad experience that might be specific to certain days of the week at CLT and/or elsewhere. We arrived in CLT on a Saturday from Mexico and went through customs around 6 pm. At that point, there were maybe 2 planes full of people ahead of us and only 6 customs officers screening people. It took well over an hour for us to get through customs. While waiting, 3 additional flights arrived and were queued behind us. We heard later that it took many people over 2 hours to get through and that many missed connecting flights as a result. What makes this experience especially unfortunate is that it is really unnecessary: a TSA agent told us that this is a recurring situation on Saturday nights - which means the Dept. of Homeland Security at Charlotte could have planned ahead, knowing the number of international flights coming in on weekends. Instead, it appears they assigned more people to herd us and/or tell people to put away cellphones and cameras than there were US customs agents. Signage in the airport is mediocre at best, requiring people to direct travelers at times. On the positive side, we found the selection of restaurants to be excellent and the airport clean and modern-looking.

CHARLOTTE AIRPORT review : 10 October 2008 : by G McGowan

Customer Rating : 4/5

CLT is compact, well-signed, easy to navigate and most importantly-not overcrowded. Only negative- my flight waited on the tarmac for 15-20 minutes for a gate to become available (not sure whether or not this occurrs frequently). Excellent alternative to transiting through Atlanta.

CHARLOTTE AIRPORT review : 30 July 2008 : by Tony Tosca

Customer Rating : 4/5

Chic and comfortable. I didn't notice any decent restaurants - all they seem to have is fast food. But if there's one major complaint I have is this: how could you call yourselves an "international" airport and don't have facilities dedicated for currency exchange! And don't direct me to the bank - it was closed. Driving out of the airport was a nightmare, but I will allow that traffic that particular day or time may just happened to be awful. Fix those little items and CLT is one of the best airports in the country.

CHARLOTTE AIRPORT review : 11 July 2008 : by P Guidali

Customer Rating : 4/5

Arrived to CLT from Munich, the immigration was so fast that I have been waiting for luggage 10 minutes. Then everything was easy and fast to get a car. For sure a good entry point for that area of the US.

CHARLOTTE AIRPORT review : 7 July 2008 : by P Littlefair

Customer Rating : 5/5

Any US airport that can get a UK citizen travelling in Y class into a rental car and on the Interstate in under an hour from touchdown gets my vote. CLT was presentable and not too crowded. Immigration and all other staff were friendly, with the possible exception of the Hertz desk clerk, who was a bit curt. I agree with the comment about car return, but computer routing to/from the West always seems to take you down Little Rock Road, which is a bit of a tradesman’s entrance thus not well signed, rather than the more official Interstate route. Be warned!

Charlotte Airport by J Edvardsson

13 January 2008   Customer Rating :

I agree with the other reviewers about the Charlotte airport. It's a gem once you get inside. However, if you are returning with a rental car, I suggest you give yourself plenty of time. The rental return signage is the worst I've seen in 20 years of air travel. I've been there 5 times and it still takes me a extra time (and a u-turn or two) to find the rental car lot (I use Hertz, but they all have the same problem). If you're an airport manager or city planner for Charlotte, please see what you can do to improve this one glaring defect. Oh and by the way this Hertz airport rental operation is not the smoothest either. They use one or two big shuttle buses, so the wait for a pick-up can be long. On the inbound, they didn't have my car ready for me although my arrival was on time (and they forgot the nav system). On the return, the bus driver almost ran over me when I tried to board the bus. I'm not kidding. Happy travels.

Charlotte Airport by Robert Clark

18 May 2006   Customer Rating : n/a

CLT is a very nice airport with an easy-to-understand approach. It is also the airport of choice if you are supposed to be heading to any location in South Carolina like CAE (Columbia) or GSP (Greenville- Spartanburg). Taking that next leg is quite expensive so land at CLT and rent a vehicle. The parking garage is simple and very close to the main building. I'd recommend CLT as a good portcall for anyone entering the USA as their customs are efficient.

Charlotte Airport by Jon Burgon

6 May 2006

I have connected through SFO, LAX, EWR, MIA, BOS etc etc and this was my first time in North Carolina. I have to say this little gem wins hands down every time. More akin to a European hub than the hellholes of Los Angeles and Boston and especially user friendly if you have children. Plenty of shops and things for kids to look at and do and just a general feeling of Southern Friendliness, Id go back anytime! Definitely doing something right!

Charlotte Airport by Dag Solheim

20 February 2006

I have only used CLT airport twice (once on arrival and once on departure to/from the US), but what an experience. Based on the other comments, I may have arrived on a bad day, because it took me at least 90 minutes to get through immigration! I had to run for my connecting flight, but I was stopped and selected for an extra security check by personnel that was in no hurry to expedite this check, and I did of course loose my connecting flight. I have never experienced anything similar to this. I have been a Star Alliance Gold member since 1998, so I do travel some. Although the time needed to get through immigration may vary, I have never on my numerous visits to the US (approximately 3-5 times a year since the mid 90s) had to wait as long as at CLT. Please observe that I always try to get a seat making me one of the first out of the plane just to get a head start for immigration.

Charlotte Airport by David C. Brown

6 January 2006

My wife and I connected through CLT on our journey from Nashville (BNA) to London Gatwick (LGW) this past December and found this airport to be far superior to Atlanta for connecting flights. Courteous people everywhere you turn along with an excellent airport layout made our journey both easy and pleasant. I can't really offer an opinion on the restaurants there but the numerous Starbucks were noted. US Airways has really made a believer out of me as far as their friendly employees and pleasant flights. I have been to London on nine previous occasions by four different carriers and US Air overall has been the best way to fly. Upon return from Gatwick into Charlotte the journey through US Customs was far quicker than Atlanta, Dallas-Ft Worth, Houston, or Chicago O'Hare. The big difference is in the sheer volume of passengers that are processed at the larger airports that result in the long lines of tired, grouchy people. Baggage transfer and the distance to departing domestic gates are well laid out and the use of moving passenger walkways makes your connection a breeze. If you don't mind going through the smaller Gatwick airport for your trip to London I don't believe that you can beat Charlotte International and US Airways.

Charlotte Airport by Corey Shreffler

16 September 2005

I have used CLT for connecting flights several times. It is a very "pretty" airport and at times reminds me of a smaller-scale O'Hare (due mainly to the greenhouse-like windows in certain areas). Each time I have gone it has been rather crowded, but the facilities are more than adequate to handle the traffic. In addition, the signage is quite prominent and the layout does not leave you scratching your head. When I arrived at CLT for the first time I had to walk a few terminals over for my connecting flight. It was quite a trek, but with the aid of moving sidewalks it was just a 10-minute walk.

Charlotte Airport by John Nolley

2 March 2005

Just returned from Miami to London with a connection in Charlotte - found this airport to be very user-friendly, with several restaurants and shops. Not too busy and, bliss, smoking allowed in the restaurants! Would use again.

Charlotte Airport by John Nolley

30 September 2004

I have connected through Charlotte many times on US Air, and though it is far from my favorite airport, I'll take it over Atlanta for connections any day--it tends to be far less hectic. My chief complaints with the facilities include: the lack of decent eateries (be prepared to pay $8 for a cold sandwich and drink); the sparseness of some of the terminals (can't recall WHICH, but I've flown into one a few times that seemed to consist almost wholly of gates; very few stores or eateries); poor transport within / between the terminals (moving walkways only, which are often off or filled by people who don't understand the concept of standing to the right to let those of us running to catch a tight connection by); poor seating at the gates (including sparse power outlets for those of us who'd charge our phones or use laptops while we wait); and the lack of free wireless networking. Also, it's often cheaper to connect through Charlotte than it is to originate there-- I've seen differences (involving the same connecting flight) of several hundred $$s before, which strikes me as very odd given the extra flight leg involved when not originating in Charlotte. Still, Charlotte doesn't seem to experience as many weather-related delays as Atlanta, and it is much more sedate in terms of sheer volume of people.

Charlotte Airport by John Logie

30 August 2004

We connected at Charlotte with US Air on our way from Gatwick to Orlando. Unfortunately we didn't get to chance to experience any of its facilities as immigration was staffed by 2 immigration officers which meant that it took us a ridiculous 75 minutes to clear immigration. We then ordered by the US Air reps to sprint to the gate for our connecting flight which ended up feeling like more of a marathon than a sprint. Seemed nice and clean, but hey it's hard to tell when your running as fast as you can with hand luggage etc. Our recommendation is to make sure your at the front of the line when getting off your plane so you don't end up at the back of a line of over 300 people being serviced by 2 surly immigration officials.