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Customer Review scoring : Burbank Glendale Pasadena Airport
7 out of 10  7 out of 10
11 reviews




Burbank Glendale Pasadena Airport customer review :  18 November 2013 by S Koenig    (Brazil)

Rating : 9/10





Note that this airport has not been officially called Burbank-Glendale-Pasadena airport for several years. It was renamed the Bob Hope Airport in 2003 (though most people just call it the Burbank Airport, and the airport code is BUR). It is a small, domestic airport, with fewer airlines than in the past since American Airlines departed last year. Departing on our recent trip was a breeze: we stopped off our rental car at the Avis facility (Avis, Hertz and one or two others are on the terminal site; other, such as Budget and Enterprise, require a shuttle bus), I quickly walked to the terminal and got a luggage cart, and we returned to the terminal and checked in. I think we were the only ones in the TSA security line. Breezed through. There is one restaurant outside security and a smaller eatery and bar inside. A couple of small shops inside the terminal. One walks up a sort of sideways V shaped ramp to get to one's plane (I think they may offer use of umbrellas if it rains).

Burbank Glendale Pasadena Airport customer review :  18 October 2011 by E Mabley    (USA)

Rating : 6/10




Burbank provides a convenient and easy alternative to LAX, although the departure hall in Terminal B is too small to accommodate more than 2 flights at a time. There were 4 flights (an MD-80, a 737 and 2 CRJ regional jets) boarding simultaneously and the small space and cramped conditions caused confusion and delayed boarding for everyone.

Burbank Glendale Pasadena Airport customer review :  9 September 2011 by S Koenig   (Brazil)

Customer Rating :  4/5

4 Star Rating   






Bob Hope Airport, as it is formally known, is small and easy to navigate. Check-in counters have limited service, with strong encouragement to use automated kiosks. No collection of hotels nearby as in the case of LAX, but there are a few with shuttle service. As noted, sparse food and shopping options. Not the best place to kill time if your flight is delayed. With some rental car companies, you can quickly walk between the terminal and your car, while with others you need to take a shuttle bus. You can also take one of the parking shuttles to the nearby Metrolink/Amtrak rail station.

BURBANK GLENDALE PASADENA AIRPORT customer review :  1 February 2010 by E Mabley   (USA)

Customer Rating :  4/5

4 Star Rating   






Burbank is a very small, regional airport serving the San Fernando Valley and northern Los Angeles suburbs with only 12 gates and no jetways, but it's a very good alternative to the chaos that is LAX. There are flights on Southwest (dominant carrier), United, US Airways, JetBlue, American and Alaska to all major western USA airports, plus Dallas/Ft. Worth and New York JFK. The terminal is very small and can get overcrowded during peak times, and food/beverage/concession options are very Spartan, but it's easy to navigate, has excellent free wi-fi and the security screening process is streamlined and well-run. You can also walk from the terminal to the long-term parking lot, which you can't do at LAX.

Burbank Glendale Pasadena Airport by E Mabley

31 August 2009   Customer Rating : 4 Star Rating

BUR provides a pleasant alternative to LAX. The terminal complex is a bit small, so during peak times it can get crowded, but security and check-in lines move quickly. There are no jetways, but being in California weather is seldom an issue and it's quite nice walking onto the tarmac to board your plane by stairs. If you're in a wheelchair they will use a mechanical lift to raise you to the aircraft door. The food and shopping offerings are bare bones and quite disappointing. If using the Metrolink rail is convenient to your travel BUR is an excellent alternative because there is a station across the street from the terminal, but the airport is a bit difficult to get to by road because there is no freeway access within 2 miles. Traffic at rush hour can be difficult.

Burbank Glendale Pasadena Airport by Joaquin Quinto

5 November 2008   Customer Rating : 3 Star Rating

Small airport dating back to the early days of aviation when the thinking was that would be aerodromes in most towns. Today, BUR is convenient airport for those wishing to avoid LAX. You pick up your bags from the baggage conveyor belt outside the terminal.

Burbank Glendale Pasadena Airport by J Segal

30 January 2008   Customer Rating : 4 Star Rating

Enjoy flying in and out of BUR-very easy, compact airport, it is my preferred LA area airport. There about 10 times a year. If you rent from the correct car rental, no need for buses, you can walk right out to your car. The only bad aspect is time. Car rentals do not open for returns (if you want a receipt) until 6am, and security does not open any earlier. Flew out yesterday, and by the time I returned the car, and got through security, they were already boarding my flight-walked directly onto the plane. Not such a terrible thing I guess.

Burbank Glendale Pasadena Airport by R Lapine

23 October 2007   Customer Rating : 3 Star Rating

This airport is incongruous. On the one hand, the food service stand, such that it is, is a cave. I am kind of worried that Sloth is hiding in the shadows. The music - effeminate EuroPop from the late 1980s - think Frankie Goes to Hollywood - just does not match the interior that may never have been renovated. Then you've got the external baggage claim. And Southwest. And JetBlue, And a large mountain dominating the horizon. Once, the DEA interrogated me on a tip during my business trip. And the exterior looks ripped out of 1973. It's all very bizarre.

Burbank Glendale Pasadena Airport by Mary Marwick

6 September 2006   Customer Rating : n/a

Burbank airport is a welcome relief from LAX. It's small, and yes, does not have the amenities of a large, modern airport, but those are its strong points. It's a "human scale" airport, the type that is fast disappearing. The convenience of the train station and the freeways makes it a great place to fly from.

Burbank Glendale Pasadena Airport by Peter Dowling

1 June 2006

Just flew through BUR a couple of times. What a quaint little airport, straight out of the 1930's. I'm sure it was fine for DC-3's, but it struggles immensely with 737's. Christopher Schmidt mentions that terminal A is narrow. Well I flew out of terminal B, and I thought that it was exceptionally narrow. Burbank is well located, and fares are good, but if you go there, patience and a happy disposition will be great virtues. Also, don't expect to get somewhere to sit while you're waiting.

Burbank Glendale Pasadena Airport by Christopher Schmidt

17 November 2005

Eat before you go to the airport. The food outlets offer items that were packaged during the Reagan administration! Terminal A (Southwest/America West) is extremely narrow! Terminal B (American/Alaska/Delta/United) is quite efficient; early morning flights (before 0800), however, will face LONG and slow moving security lines - often reaching the Terminal A check-in lobby. Note that while American and Alaska use Terminal B gates and baggage claim, their check-in counters are in A.

Burbank Glendale Pasadena Airport by Paul Townsend

16 May 2005

My trip through the Burbank Airport was a mixed experience. The passenger terminal has a run-down appearance to it that is in need of updating. Carpeting and wall paneling do not seem to have been upgraded in a while. The terminal lacks jet bridges and the baggage claim conveyor is out of doors, which I actually find quite pleasant when the weather is nice, but awful during rainstorms. The food and shopping options were minimal, though I did not get a chance to check their prices. On the positive side, however: the airport is very conveniently located for much of Los Angeles and has convenient access to the freeways. Despite the dilapidated look of the terminal, it is a lot less confusing and intimidating than LAX - finding my way through the place was easy. The view of the mountains and desert outside of my airplane window on approach to the airport was enjoyable. The Southwest Airlines personnel did their jobs with the usual, commendable levels of courtesy and professionalism and at no time did I find the lines to be too long.




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