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Bristol Airport Passenger Reviews and Bristol Airport Customer opinions



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BRISTOL INTERNATIONAL AIRPORT customer review :  6 December 2011 by Martin Walker    (UK)

Rating : 9/10

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Recommended

I simply do not understand many of the previous negative comments. BRS is a small airport and it functions well. It's clean, staff are helpful and friendly, we don't have to walk miles, and there's a smoking area airside. I have used this airport several times now and have no complaints.



BRISTOL INTERNATIONAL AIRPORT customer review :  3 December 2011 by B Thomas    (UK)

Rating : 1/10

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Recommended

A generally poor experience. How mean to charge for a 1 minute drop off and also for the use of a luggage trolley - what are foreign arrivals with no coins supposed to do? What kind of initial impression of Bristol does this give? The airport ethos seems to be to extract the maximum amount of cash from their customers with the least facilities, eg seating, made available.



BRISTOL INTERNATIONAL AIRPORT customer review :  21 November 2011 by Edward Ciriello    (UK)

Rating : 2/10

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Recommended

I only fly out of Bristol out of necessity. It used to be ok and fairly spacious, but a revamp in the last few years has seen much of the seating airside cut and freezing cold rabbit warren gates to serve the low-cost airlines. At the same time they built a stupidly oversized shop that you must walk through to get to your gate, which has also cut the amount of space for passengers. I wouldn't want to be stuck with a delay airside here as it could get quite claustrophobic. To cap it all off unless you drive out there, you have no choice but to get the Bristol Flyer bus link - 10 return or 6 single. There is no other option and no competition for bus routes to the airport. On my recent visit passing through security was painless, even if staff were a bit rude, but I have faced long queues there at the weekends. I would fly from Cardiff if there were any airlines using it.



Bristol International Airport customer review :  4 October 2011 by A Martin   (UK)

Customer Rating :  1/5

1 Star Rating   

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Bristol is an awful airport. The airport is in a dreadful location being miles south-west of Bristol with no major roads nearby, no train lines for miles and busses/coaches limited and expensive. The entire airport, both the interior and exterior of the terminal building is a little dirty, with the toilets being by far the worst. There is also a lack of shops, food outlets, restaurants and many other facilities both before and after security, and nothing what so ever for arrivals. Queues are also on the slow side, but not the worst I've experienced, with check-in taking around 20 mins, security is the worst at 30 mins and passport control normally takes between 10 and 15 mins. Baggage reclaim is ok, taking not much more than 5 mins to arrive. Overall, Bristol is a dreadful airport which guarantees to give you the most stressful and unpleasant journey.


Bristol International Airport customer review :  20 September 2011 by John Clift   (UK)

Customer Rating :  1/5

1 Star Rating   

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Long queues at check in / bag drop, even longer queues for security and just as bad on return at passport control - do the biometric passport machines ever work? Long hike to the new gates and seating in the main terminal is woefully lacking. Staff in all areas surly and rude. All in all an airport to avoid if possible.


Bristol International Airport customer review :  13 September 2011 by S Evans   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived for flight at 5.50am to find an enormous queue at the Ryanair check-in and almost as big a queue for security. Our flight was due to depart at 07.40 and we only just made it to the gate at 07.20. Fortunately we made our flight but it was an incredibly stressful experience. No time for a drink or breakfast as we had planned, no idea what the facilities are like as we had to literally run though the terminal as we had been queuing for so long. On our return we had to catch the bus to the short stay car park and we yet again joined a queue which took almost 30 mins to get onto the bus. When we disembarked we had to join another queue to collect our car keys. In total it took an hour to get from the exit to our car. Not enough staff and too many flights departing at or around the same time and the car parking is a joke.


Bristol International Airport customer review :  25 August 2011 by Richard Campbell   (UK)

Customer Rating :  1/5

1 Star Rating   

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The queue just to get into the security area often stretches 50 yards and moves slowly. You can buy a fast track voucher for 5 but queues for this are getting longer and you need to allow 20 mins minimum even for fast track. Once into security the long queue moves slowly with unexplained hold ups. Security staff appear under considerable pressure and show this in the way they deal with passengers. There are very few seats in the main waiting area, so much is given over to retail and often boarding queues stretch back into the waiting area. Some boarding gates are as much as 10 mins away even at a speedy pace. This airport, which was once a pleasant departure point, has now turned into a complete disaster.


Bristol International Airport customer review :  18 August 2011 by Alex McAllister   (UK)

Customer Rating :  1/5

1 Star Rating   

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It is terrible. High car parking charges, inevitable queues at security. Insufficient seating in departure lounge. Incredibly long and arduous walk to the gates with no escalators or travelators, but very short time to get to the gate after the announcement. All in all a very poor experience.


Bristol International Airport customer review :  22 July 2011 by Michel Fleuri   (France)

Customer Rating :  1/5

1 Star Rating   

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In spite of Bristol Airport being quite a new airport, it is about the dirtiest airport I have had the displeasure of travelling through. The small amount of seating available in the departures terminal and departures “lounge” is all absolutely filthy. Far too filthy to sit on. The management seems only to be concerned with charging passengers at every opportunity - we are forced to pay for dropping off passengers in the short term drop off area, then a 2 non-refundable charge to use a trolley, then a small plastic bag in which to deposit our medication etc before passing through security. Please and thank you seem to be words missing in the vocabularies of most security operatives.


Bristol International Airport customer review :  22 July 2011 by K Painter   (Czech Republic)

Customer Rating :  3/5

3 Star Rating   

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We arrived expecting horrendous queues at passport control because of the Government workers strike, but every desk was manned, and people were smiling. We were bussed from the aircraft which made a huge difference to my experience, I am not disabled but can only walk about 100metres without discomfort, and can't stand up for very long. The officer even had a joke with me, and the wait for luggage was reasonable, however I think we were the only plane offloading. But, once again, my sister had to pay to pick us up. The return during the day was relatively painless, check in (as usual with easyJet ) no problem, security staff friendly, the departures hall was very quiet so I was able to find a place to sit, but I do hate that gaudy over-lit duty free shop just after security. We left from gate 1, so there were no endless corridors as in the last trip. But again my brother had to pay to drop us off. This is why I've marked it down again this year as I hate penny pinching and charging even a small amount for pick up and drop off is very mean.


Bristol International Airport customer review :  18 July 2011 by David Stringer   (UK)

Customer Rating :  4/5

4 Star Rating   

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The airport provides a free drop off point but it is half a kilometre from the terminal building. You can park for just 10 mins before a 4 fee kicks in. Otherwise dropping off (closer to the terminal building) for just one minute costs 1 (21mins to 30 mins costs 4). The terminal building has a long frontage which is for buses and taxis only - private cars cannot stop anywhere for free - other than as mentioned above. This is a cynical exercise in the exploitation of a captive audience. Regulatory authorities should act quickly to re-instate free drop-off parking (if only for 5 mins) close to the departure area.


Bristol International Airport customer review :  14 July 2011 by M Green   (UK)

Customer Rating :  1/5

1 Star Rating   

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At Bristol you are now unable to drop a person off without it costing 1. The walk to the departure gates especially the furthest gate is completely unacceptable. You will spend an age trying to get to passport control, if more than 1 flight lands, even queuing on stairs, to find the new passport chip machines don't work. And I'm told on good authority that there isn't enough seating by far because people spend money if they cant sit down.


Bristol International Airport customer review :  11 July 2011 by P Stevens   (UK)

Customer Rating :  5/5

5 Star Rating   

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This is a handy local airport. There are sufficient shops and its always clean. Have found security fast and the airport itself is easy to get around. An added bonus it has a smoking area once you are through security. As a resident of the south west its usually the most economical and best airport for me to fly from.


Bristol International Airport customer review :  8 July 2011 by G Jones   (UK)

Customer Rating :  5/5

1 Star Rating   

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I've used Bristol Airport for many years and have never found cause for serious complaints. My wife and I recently flew from the airport at Saturday lunchtime, a very busy period in summer. We paid 29.99 for 8 day's parking in the long stay, admittedly a promotional offer but open to anyone. We were through security in 3 or 4 mins (about six or seven security stations open) and found strolling to the far end of the western walkway no problem at all and we are both in our late sixties. Before that we enjoyed an inexpensive lunch and wine (admittedly again on promotional offers open to anyone) at one of the eateries. We returned a week later on a Saturday at teatime and were one of six international flights 150-seat plus sized aircraft to have landed in a twenty minute period. Everyone to whom we spoke was polite which is our usual experience at Bristol (with the very occasional exception down the years), perhaps because we are always polite to them and try to co-operate with all requests. We were driving out of the car park within thirty minutes of our landing wheels touching the runway. Bristol is an excellent facility with an extensive range of UK, European and North African destinations. Looking forward to the major expansion which will double the size of the terminal.


Bristol International Airport customer review :  8 July 2011 by A Alexander   (UK)

Customer Rating :  1/5

1 Star Rating   

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It has got worse and worse. Undermanned security. Extended shopping and reduced seating (200+ people forced to stand on my last visit). Last minute calls to the Gates which are a mile away with no escalators or travelators. Safety hazards caused by enormous queues on staircases. Extortionate pickup car park. All in all a thoroughly lousy experience!


Bristol International Airport customer review :  13 June 2011 by D Smith   (UK)

Customer Rating :  1/5

1 Star Rating   

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I do everything I can not to fly from Bristol Airport. I'd much rather go to Heathrow despite it being further away, and much bigger and busier. I find the staff at Bristol off-hand and offensive, transport links woefully inadequate, parking extortionate and facilities poor. You no longer even get through immigration quickly as the last couple of times I've been there the queues have been long and slow-moving.


Bristol International Airport customer review :  2 June 2011 by Ian Arnold   (UK)

Customer Rating :  2/5

2 Star Rating   

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Arrived at BRS from TFS and couldn't believe the hike from aircraft to Immigration/Baggage. It's not even a level walk, with stairs/escalators/lifts all playing their part. Immigration relatively painless but it took 33 minutes for any bag to appear onto the belt and 45 minutes for mine. Very quick to get from Customs to the bus to the city centre but they need to get their act together re baggage and walking distances.


Bristol International Airport customer review :  29 May 2011 by John Clift   (UK)

Customer Rating :  1/5

1 Star Rating   

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Pouring rain and the usual long haul trek from the apron to the baggage claim area even the nearest new gate is a good 250 metres hike. Passport control is more like entering a third airport and why are they so chummy, taking the piss really. Baggage as usual you wait an age. The on site car park is a rip off for what is really a rubble strewn bit of ground, prepay ticket would not operate exit barrier (but they took money on booking though). Overall a place to avoid if at all possible.


Bristol International Airport customer review :  15 March 2011 by John Matthews   (Ireland)

Customer Rating :  1/5

1 Star Rating   

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Arrivals was swift and seamless but departures is a completely different story. It's a fairly inoffensive place before you go through security and it's here that the ordeal really begins. We travelled in the afternoon and the security screening struck me as a pretty stressful affair with too many screening desks crammed into too small a space. This lack of space didn't afford any opportunity to get yourself together after going through security and passengers are immediately greeted by the duty free shop once screened. The experience is all about shopping to the detriment of facilitating a smooth transition through the airport and towards your gate. The area beyond the duty free shop is occupied by more shops and both space and seating is limited unless you're willing to fork out money in one of the many restaurants and coffee shops that come with ample seating. Most frustratingly of all, the gates aren't announced until the last minute so there is no alternative but to wait in this money trap. Progression towards your flight involves a lot of queuing, down corridors, up stairs, down stairs and down more corridors. I would hate to be a disabled passenger travelling through Bristol Airport.


Bristol International Airport customer review :  16 January 2011 by A Johnson   (UK)

Customer Rating :  1/5

1 Star Rating   

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I was traveling with my disable husband, who needs to be transfered from his wheelchair onto the seat. Assistance on our way out was acceptable, but not nice - I heard behind my back unpleasant comments that disabled people shouldn't fly if they cannot transfer on their own. On our way back we experienced very rude, unpleasant and unwilling assistance ever. We left airplane 1 hour after landing, because we had to wait for assistance. When eventually two people came, they were very unpleasant, angry and didn't pay any care, attention or compassion during transferring my husband.


Bristol International Airport customer review :  9 January 2011 by L Eames   (UK)

Customer Rating :  1/5

1 Star Rating   

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Bristol airport cannot cope with the number of flights. Immigration is a long queue and the machines for the new passports have never been in use since my other half got one. In December they failed to load our suitcases onto an early morning AF flight (can't use the excuse the airport was busy) leaving us without luggage for 96 hours at our destination. The departure lounge is usually very crowded encouraging you into one of the many bars if you want to sit down. There is now a new gate for smaller aircraft. Instead of being bussed out to the plane, you can now walk the whole distance, up and then down various flights of stairs and along very long corridors. It's not what I would term an improvement.


Bristol International Airport customer review :  7 December 2010 by P Cairnduff   (UK)

Customer Rating :  4/5

4 Star Rating   

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Bristol is small, but comfortable and easy to get around. The departures lounge offers excellent views of the runway, particularly from restaurants on the Mezzanine level. The automatic boarding card readers at security are an interesting technological development, certainly a step up from the traditional manual inspections and you even get an estimated clearance time. It's small size also means that the boarding gates are in close proximity to the departures facilities. Overall a very good airport and with regular bus connections to Temple Meads Station, it's definitely your best bet if you're going anywhere in the southwest of England.


 

 


 


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