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Customer Review scoring : Banjul Airport
6 out of 10  6 out of 10
5 reviews

 



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BANJUL AIRPORT customer review :  10 January 2011 by N Stacey   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I have been travelling to the Gambia for a number of years now and the airport has declined in over the years. The airport used to be a very friendly place to travel through, but now major problems with long queues at check in especially. What makes matters worse is they now charge you 18 for the privilege of it all when you leave the country and there were a lot of unhappy passengers on my last visit. It can take between 1-2 hours just to pay the money, check in and go through security in utter chaos. The trouble is some of the flights are now to close together and this is a contributing factor.


BANJUL AIRPORT customer review :  30 May 2010 by Nigel Stacey   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I have been travelling to the Gambia for six years now and have seen alot of changes at the airport over the years. Security are very friendly people. You can even sit out in the open and have a drink and a bite to eat and watch your plane land.


Banjul Airport customer review : 26 May 2010 by Paul Harvey

Customer Rating : 3/5

3 Star Rating

Just back from the Gambia again, most things at the airport have not changed. However, new check in procedure for your homeward flight now includes a thorough search of hand luggage, and once you enter the check in area you are not allowed out again, so you cannot use any airport facilities other than the departure lounge. This does of course mean you can spend longer at Luigi's !


Banjul Airport review : by B Lakin

6 April 2009   Customer Rating : 2 Star Rating

A very basic airport. Arrival reasonably speedy - agree with previous reviewer that porters can be a little overzealous with "offering" to help. Departures poor. Fairly quick processing of passengers through queues - but horrified that security consisted of a metal detector arch and a very cursory hand inspection of carry-on bag. Totally inadequate amount and quality of seating and dreadful toilet facilities with charter flights [predictably] departing around the same time.


Banjul Airport review : by P Wilson

16 August 2008   Customer Rating : 3 Star Rating

For a west african country it is quite good with reasonable if basic facilities. The biggest problem here is the baggage reclaim for inbound passengers and the porters ,who do not seem to understand that some people can carry their own bags and do not require their services. The runway is one of the longest in Africa but sections of it are fairly bumpy, I have landed several times here with more than a few bounces !

Banjul Airport review : by Dave Stanley

2 March 2008   Customer Rating : 3 Star Rating

By African standards, this is a very good airport. The building appears to be about 20 years old. Because of the tourists, it caters for a lot of people. Arriving on a large aircraft will mean long queues for immigration, but they do move quite quickly. Baggage claim is also a bit chaotic because the luggage carousels are not big enough. Bags are xrayed on the way out, but they will give up when the queue gets too long. Most people will then be taken to a couch by their tour company. Departure procedures are OK. There might be queues at check in, but no worse than any other airport. The departure lounge is OK, with a few shops/bar and there is a basic business lounge on the top floor. None of the staff asked for money and were quite helpful. Overall, a good experience.





 


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