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Milan Bergamo Airport Passenger Reviews and Bergamo Airport Traveller Reports
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MILAN BERGAMO AIRPORT customer review : 2 October 2012 by Paul Harvey (UK) |
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Rating : 1/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Whilst it took very little time from landing to get landside and similarly very little time from arriving at the
airport to getting airside on our return journey, this airport is pretty horrible and this horror (other than
revolting landside toilets) is mainly encountered on your return journey. The airport is very linear which
means there is considerable walking from one place to another and luggage trolleys are few and far between.
The aisles to get to the security scanners are about 75m long and snake backwards and forwards 6 times
before your get to them – you are not allowed to walk up the side even if there is no queue. Once airside,
you then start an even longer trek going up and down stairs and escalators to get to the gates. If you are
travelling out of the Schengen Area, you then walk even further to get to a shed with no facilities other than
a few smelly toilets and an inaudible / incomprehensible tannoy system. We were bussed to our aircraft and
this process took 30 minutes from getting onto the bus to getting to the aircraft because the coach just sat
there waiting. The plus side of the airport is that there are plenty of cafes, shops, car hire companies,
coaches etc. The minus side is everything related to its organisation and the quality of the environment.
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MILAN BERGAMO AIRPORT customer review : 17 April 2012 by G Ballard (Switzerland) |
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Rating : 5/10 |  |
Queuing | |
Cleanliness |  |
Facilities |  |
Recommended | |
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A reasonable airport that suffers from typical Italian problems of poor sign posting and the inability of the
locals to queue! The car parking is also equally shambolic.
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MILAN BERGAMO AIRPORT review : 22 August 2011 by Giannicola Bonora (Italy)
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Customer Rating : 4/5 |
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 | Queuing |
| Cleanliness |
| Facilities |
I usually fly Bergamo to UK thus using the non-shengen aerea. After security you are driven to passport control
and into a hangar with minimal services, insufficient seating, only a small stand for food, and a small toilet for up to
8-900 persons. After security you're forced to go upstairs and the upper floor is beautiful, clean, welcoming and
with a feel of affluence, due to the nice shops, bars, tall ceilings and the large airside view windows. When you go
down to the non-shengen aerea the hangar is still partly used, but there is also a new wide and clean hall with
better services and seating. Queues are an headache only at peak times, baggage claim is fast although the area
looks small. Long queues at passport control on exit. Departures area is spacious, but arrivals is small and always
overcrowded.
MILAN BERGAMO AIRPORT review : 21 November 2010 by A Rossi (Italy)
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Customer Rating : 4/5 |
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| Queuing |
| Cleanliness |
| Facilities |
This airport is undergoing some works. In the early morning there are queues at the security
checks and also at the passport control - a lack of staff. It's a low cost airport - there is
a reasonable choice of shops and snack bars. There is also a McDonald's inside Schengen area
and you can see the runway while waiting for your flight.
MILAN BERGAMO AIRPORT review : 8 November 2009 by D Davies (UK)
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Customer Rating : 1/5 |
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 | Queuing |
| Cleanliness |
| Facilities |
Worst experience of an airport ever . Make sure you allow enough time when flying out of
there! Huge motorway/road queues even on a Sunday afternoon! Further unexpected checks just
before the gate. Very poor facilities. Looks as if it is being upgraded.
MILAN BERGAMO AIRPORT review : 13 July 2009 by Simon Channon
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Customer Rating : 4/5 | |
Lots of building work make the departures area fairly hellish, but one has to accept that
everything at the airport seems to work pretty efficiently. Used mainly by no frills
airlines, it's a no frills airport.
MILAN BERGAMO AIRPORT review : 27 February 2009 : by S Stabach
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Customer Rating : 4/5 | |
Bergamo airport is undergoing a good deal of renovation work, so please give them a chance! I
use Bergamo airport very frequently for my Ryanair flights to London and have never in all
these years had cause to complain!
MILAN BERGAMO AIRPORT review : 15 September 2008 : by M Shields
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Customer Rating : 1/5 | |
What an awful airport, will never use this again, dirty, badly organised, staff rude and shops are
virtually non existant, as well as the car hire being out of the airport. Italy lovely and will
return but not using this airport. I recommend avoiding this airport at all costs. It is sad as
airports can give you the first impressions of a country and luckily this airport in no way reflects
the rest of the country which I found enchanting.
MILAN BERGAMO AIRPORT review : 27
August 2008 : by J Benson
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Customer Rating : 2/5 |  |
Arriving at this airport from the UK was fine with little wait for our luggage. However, warning to
those hiring a car - you must catch a shuttle bus (directly outside the Arrivals entrance) to an off
site compound to pick up your car - a fact not explained to us at the car hire desk - consquently we
spent a good 40 minutes warning around the airport car parks fruitlessly looking for our car hire
bay! For our return journey we found the airport badly organised : long checkin queus, little
seating, VERY long, slow moving security queue (leave plenty of time !), chaos in departures with
poor signage for flights, changing gates and near stampedes for the buses once boarding!
MILAN BERGAMO AIRPORT review : 13
August 2008 : by Ann Churnin
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Customer Rating : 1/5 | |
What a nightmare! We passed through this airport on the 30th July after two weeks in the lakes - it
was horrendous. Okay, it is a "no-frills" airport servicing "no-frills" carriers but that does not
excuse all the problems encountered. This was peak season and clearly they simply could not cope
with the volume of people. Concerned with possible Milan motorway congestion we were taken there
well ahead of check-in time and met a sea of people waiting in a hot check-in area with insufficient
seating. People were sitting were they could - even on their suitcases. We were stuck in long
queues for check-in - it seems that most flights only have two check-in desks, then a massive queue
for security but the final straw came at passport control with a queue that snaked round, little
wonder since they had only one man on duty who was painstakingly thorough! People all around us
were getting upset as their flights were due to go in minutes and they had been held up in other
queues. Then to add insult to injury once you passed through to the departure gates there was
another big queue for the little snack kiosk. From the fellow passengers we spoke with, most were
fed up with the poor organisation of this airport. We witnessed flights being delayed because
people were stuck in the queues, people running to try and get on their flights. All in all, would
strongly recommend that you avoid this airport in the peak season - we will certainly try if we ever
visit the Italian lakes again!
MILAN BERGAMO AIRPORT review : 22 July 2008 : by Philip Butterworth
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Customer Rating : 1/5 | |
Ryanair Bristol to Bergamo return. On the way in it was fine and we were out of the airport with the
hire car within 45 mins of landing. Pretty efficient really. Return was shambolic to say the least.
Passport control was appalling - 4 flights leaving to different destinations and 2 passport control
officers only. No queuing system whatsoever so it was push and shove. Fortunately flight was delayed
due to so many Ryanair passengers being held up in the queue. Security seemed very lax compared to
the UK. Altogether an inefficient departure process with departure boards giving scant information
and instructions. Be prepared to run to catch your plane! Very poor rating given due to the
departure process.
MILAN BERGAMO AIRPORT review : 29 April 2008 : by Richard Mortara
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Customer Rating : 3/5 |  |
This was my first trip through Orio al Serio. On arrival I collected by checked bag 20 minutes after
landing, which for an Italian airport is very quick. On my return, check-in was fairly quick as a
number of desks were open. Like on the way out at Stansted no security questions were asked.
Once through immigration and the security check all their is, is a small duty free shop and a coffee
shop. The amount of seating was reasonable but not sufficient for the Ryanair flights scheduled to
leave within 45 mins of each of each other. The airport also seems to suffer from a lack of airside
buses to transfer passengers to aircraft , but thankfully no delay to departure occured. Overall its
a basic airport, similar in style to other regioanl airports across Italy and I imagine would suffer
serious overcrowding at Winter weekends when charter flight traffic picks up in addtion to the low
cost operators.
Milan Orio al Serio by R Hopkins
7 August 2007 Customer Rating : 
There's quite a large seating area which is just as well, given the many delays there were.
There aren't enough cafes where you can sit down, and the one at the far end (by arrivals) has an
extremely confusing ordering system. We didn't locate the restaurant, but there is one outside (green
building beyond the terminal), which closes at 8.30. Check-in for Ryanair to Luton opened late,
resulting in huge queues and Italians queue-jumping. This area was horrendously hot. The departure
area is tiny and there is minimal shopping, which closes before the last flights have gone, even if
you're lucky enough to be on time. There seems to be no concept of organisation at this airport,
despite dozens of security staff. The gate area was in chaos with queues getting muddled. Getting to
the buses to the planes was a manic free-for-all, a survival of the fittest. Don't use this airport
if you're taking children or are anything other than 100% fit.
Milan Orio al Serio by Paolo Muschialli
24 May 2007 Customer Rating : 
Just a short wait for the bus into town, but no problems. Staff in
information office helpful, as was driver on bus. Returning through it
after my visit to Lake Como, was almost as easy.
Milan Orio al Serio by Jay Kwaak
3 June 2006 Customer Rating : n/a
Too crowded because all the low-cost planes leave either early or late
hours of the day. Otherwise, a small airport well-equipped for a place
catering to low-cost carriers, ie. a lot better than Beauvais. (But as
you can see, better low-costs have chosen MXP or LIN, like Easyjet and
Vueling.)
Milan Orio al Serio by Ian Milligan
12 January 2006
One of the worst airports. Poor choice of shops / food etc before you
proceed through to the gate. Around the gates, there is virtually
nothing much to do apart from buy overpriced, poor quality coffee.
Milan Orio al Serio by A Pezzotti
15
February 2005
Orio al Serio is a very good option should you have to travel to the east of Milan.
The strong increase in traffic in the last years has changed the face of this small airport. The
terminal is now full of shops and bars. It can be quite crowded in the early morning and therefore
you have to allow more time for check in and security controls.
Unfortunately the terminal is much dirtier now and the toilets are filthy.
Security controls are efficient and better than in bigger airports. they even run random checks on
the passengers waiting for particular destinations like the UK.
The passport control in the arrivals hall is very slow. The luggage delivery is quick.
I always use the nearest parking lots as the price difference with the far ones is minimal.
Milan Orio al Serio by Alessandro Severi
2 June 2003
Orio al Serio is a nice airport, there are no big problems apart parking area which is not very big
and the fact that it is next to a motorway and so it is going to be hard to expand it. I've flown
with bmibaby from there to Cardiff and found that security was ridiculous, they did not look at the
screens at all and simply went on chatting between themselves. It's true that the airport is mainly
a "low cost airport" but terrorists don't make exceptions, if they need to attack they attack.
Handling services are good and are all provided by the SACBO Airport Authority, it's very hard to
lose luggage there. The staff is very helpful and young.
Milan Orio al Serio by F Muscogiuri
25 May 2003
Orio al Serio is located 45 kms east of Milan (about the same distance as Malpensa) and about 15
minutes from the city of Bergamo. It has recently become Ryanair's hub in Southern Europe and the
traffic has consequently doubled within a year. It is an adequately sized airport with two
restaurants, a wine bar a small duty free shop, car rental offices, banking facilities and a tourist
office which will provide you with free tourist literature and maps.
Staff are much more helpful and courteous than in Linate or Malpensa and security very effective.
It's also far less fog-prone in winter than Linate.
Luggage delivery is fast and efficient; normally by the time passengers are whisked to the arrival
hall their luggage is already waiting on the conveyor belt. A fast and cheap bus service whisks
passengers to Milan in 45 minutes provided there is no traffic, and to Bergamo in about 20. The big
limitations of this airport are the taxi service that can be herratic on Sundays and Bank holidays
and heavy traffic on the A4 which can easily double the time required to travel from/to Milan.
Milan Orio al Serio by S Guillon
24 May 2003
I flew Paris CDG to Milan Orio airport. This airport is as far as Milan Malpensa from
the city. Next time I'll fly to Milan Linate. Transport to the city are efficient
and the Terminal is nice.
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