Baku Airport Passenger Reviews and Baku Airport Traveller Reports
BAKU AIRPORT customer review : 17 November 2014 by Giovanni Cattaneo (Italy)|
Rating : 10/10
This airport is really good: no problem at all, very clean and new, very pleasant staff and walking distances
absolutely reasonable. Nice shops and Italian style bar with cappuccino few steps away from the gates. No issues
with staff, I reached the airport about 1 hour and 50 minutes before my departure time and 45 minutes later I was
sitting in front of my gate, ready for boarding. Recommended.
BAKU AIRPORT customer review : 24 October 2013 by Brian Turnbull-Adams (UK)|
Rating : 0/10
Went for an 8am flight which ended up leaving at 5pm - no information, no apologies, nothing. Had my bag emptied
of any loose change which wasn't glued down by some official looking guy "assisting" the passport control guy -
only he had no identification badge or anything to suggest that he had a right to be there - just a nice looking
suit. Seriously - if you can please avoid Baku airport like the plague.
BAKU AIRPORT customer review : 18 January 2013 by Emiliano Morchi (Italy)|
Rating : 5/10
Baku airport in not too far from the city, but in fact can be reached just by taxi, which will charge you, after
negotiation, no less than 25 manat, which is enormous for local standards. The outlook of the airport in itself
is not bad, the main problem are the security checks upon departures. As the Russians, also the Azeri love to
check passports: from entering the terminal to the plane, I've been verified 6 times, which is quite annoying.
Landside there are no facilities and also airside there are not many.
BAKU AIRPORT customer review : 17 September 2012 by T Andrews (USA)|
Rating : 8/10
Flew in on Azerbaijan Airlines. Found the airline to be incredibly warm and staff were gracious and went out
of their way to assist me. Flew out on Turkish Airlines. Simply make sure to get to the airport with plenty of
time to spare if you are not local as customs here are different and there are people who like to cut in line at
ticket counters. I found that when I was pleasant, so were the staff. Business class lounge in the airport is
terrific. There is free wi-fi (I am writing this review from the lounge) and it is stocked with all sorts of
alcoholic drinks, soft drinks, foods, nuts, fruit, etc. TV's and comfortable sofas too.
BAKU AIRPORT customer review : 9 April 2012 by Peter Thackray (UK)|
Rating : 5/10
Flew to Baku for the first time. Arrival OK, aircraft had pier and a short walk to Passport Control. Baggage
Reclaim was 2 belts just after the Passport Control. Signs of revamp evident. Pass through the Customs
Check and into Arrivals Hall. Exit is not clearly marked, you have to run the gamut of taxi drivers, no signs of
a formal taxi rank or other transport links. No open banking facilities in evidence which is poor. Return flight
more problematic, Check-in is on the first floor and escalator not working so had to carry cases upstairs to
check-in area. There is then an initial document check before actual check-in - relatively slow. Passport
Control was ok and completed quickly. Once in the Departures Area not much open at 02:00 in the morning.
Security Scan is made at the gate before boarding. The airport is clearly of an era and in need of an upgrade,
some of which is being done for Eurovision Song Contest in May 2012.
Baku Airport customer review : 15 October 2011 by William Taylor (USA)|
Rating : 1/10
Arrival was manageable, departure a disaster. Baku check-in counters at farthest end of airport. No carts. Must
go up and down several staircases and escalators. Must go through 3 different x-ray/scanning machines. For people
with lots of or heavy baggage, departure is a true nightmare. Smoking and stench of smokers is pervasive in all
sitting areas and lounges. Flew business class on Aerosvit to Kiev and I was the only one paying business class
fare. Aircraft was packed full and flight attendant had to kick out economy class passenger out of business class
seat. Basically, open seating for everyone on board. I was lucky to get my business class seat which I paid for.
Baku Airport is a disgrace for a country as rich as Azerbaijan. If you don't have to travel to Baku, don't at all
BAKU AIRPORT review : 17 May 2010 : by David Gordon
Customer Rating : 4/5
Three return journeys through Baku airport in the last five months, and no serious problems.
Immigration reasonably quick, easiest if you already have a visa; baggage arriving at same
time as coming out of immigration; pleasant business lounges. Taxi drivers on arrival are
tedious - walk past the first few you see, go outside, and haggle for a lower fare. Security
and passports are checked closely on departure, but all good humoured. Well above average for
international airports in post-Soviet countries.
BAKU AIRPORT review : 29 June 2009 : by S Madeley
Customer Rating : 1/5
I have used Baku airport on a regular basis for 3.5 years. Most of the recent comments I have
read here stand (long queues / poor facilities / dirty toilets / appalling baggage services /
overcharging taxi drivers). Strangely, the Duty Free now charge solely in Euros (no longer the
local currency or Dollars)! Did Azerbaijan join the EU and I missed it? Furthermore, when
asked to pay for a bottle of Vodka in Euros, I was given my change in Dollars! Come on chaps,
stick to 1 currency please! Apart from Duty Free, plan to spend as little time in this
airport as possible. For a country that proclaims to welcome visitors, Azerbaijan should be
ashamed of the poor services and facilities offered. It is not worthy of the title
BAKU AIRPORT review : 24 April 2009 : by David Jones
Customer Rating : 2/5
Have been using Baku Airport for 10 years. Have never had any form of extortion directed
towards me from anyone official. Did get caught by the baggage wrapper (once!) but other than
that no hassle at all from Immigration or Customs. Security can be very, very slow if there
are a few flights departing at around the same time (Christmas-time is usually a nightmare).
It's then that you realise that queue-forming is not high on the agenda in this neck of the
woods. The moral then becomes -"if you can't beat them.....". The toilets are poor. Not very
clean and the toilet paper supplied (if at all) resembles rolled-up tree bark! Just what you
need before a 6 hour flight - NOT!. Never any soap or anything to dry your hands on either.
Duty Free is basic but some things are cheap compared to Europe. The coffee shops are also
basic and I have been charged exorbitant amounts for soft drinks - I now question each charge
before I buy anything! If a taxi is taken upon arrival then you will have a big problem not
being overcharged. In a nutshell, Baku Airport can be a big challenge the first time you need
use it. I have certainly been to worse (Lagos!).
BAKU AIRPORT review : 17 January 2009 : by A Sands
Customer Rating : 1/5
The food is horrible and there is very little of it. Smoking in all food places is awful. The
duty free shops, (three), have the same items in each one. Expect a bored female with loads of
makeup to follow you around the store like a pet. Passport control process changes all the
time without any obvious reason. Loads of staff walking around or chatting in groups but not
working. The passport queue is a joke, with people cutting in line or jumping the queue.
Immigration is a three ring circus, pay no attention to the signage it means nothing. Expect
to wait 45-60 mins for your luggage and pass thru another security checkpoint with lots of
people cutting the queue, some are allowed to skip the security process altogether. Boarding
the aircraft can be a nightmare with no queues maintained just herding of people onto the
plane and loads of overhead baggage.
BAKU AIRPORT review : 16 August 2008 : by Frederik Oegema
Customer Rating : 3/5
I have been through Baku airport twice, first in August last year and again in July this year, in
and out both times. Frankly, my experience has been a lot better than most of what you see from
other comments here: yes, it's not a great airport in terms of facilities despite all the space, the
bureaucracy is not all too transparent or efficient either and you have to watch out for scams and
extortion, but during all my visits I have met neutral or even friendly staff at passport, customs
and check-in and no attempted requests for bribery. Upon arrival, the visa procedure (for
Westerners) is a bit odd: first get a stamp at the passport desk, then back to the visa desk and
then through to the passport desk again. Some people were not aware of this and queued up at the
visa desk first and were then sent to the back of the passport queue first and then again the back
of visa queue, so that it took them an hour extra to get through. I was advised to sit at the front
of the plane on my way in and pre-fill the visa application form in order to be at the front of the
passport/visa queue; in reality I was all the way back, but in the end this didn't make any
difference as the people who were at the front still had to wait just as long as me for the luggage
to arrive. Do bring your two passport pictures with you if you don't want to pay 10 dollars (or
euros, although that's worth 50% more) for them at the airport. The triple security checks at check-
in are just a joke as I managed to 'smuggle' both a pocket knife and a bottle of water in my hand
luggage through all 3 of them (I found out afterwards). I do suspect that my relatively good
treatment may have to do with the fact I was flying European airlines (BA and Lufthansa
respectively) on both occasions, if that can be useful advice for anyone. In my opinion this airport
is not as bad as most others in similar countries.
BAKU AIRPORT review : 19 June 2008 : by Javed Iqbal
Customer Rating : 1/5
I agree with D Broessler. Worst airport in the region. Unfriendly and incompetent staff. Dirty
toilets. No reliable information on delays, dont know English and very important thing is very
greedy immigration Officer want money off visitors.
Baku Airport by D Broessler
13 January 2008 Customer Rating :
Worst airport in the region. Unfriendly and incompetent staff. Dirty toilets. No reliable
information on delays.
Baku Airport by Ramona Michetti
9 January 2007 Customer Rating : n/a
One of the most annoying aspects of the Baku airport is that terrible
ground/baggage service. This must be the slowest baggage crew in the
world. Expect to wait about an hour for luggage, longer on the Dubai-
Baku flight. Then after you do finally recover your luggage the customs
personnel try to make you go through the "declare" line (especially for
the Dubai - Baku flight) which requires putting luggage through the x-
ray machines again. Another complaint is in regards to the toilets.
There must be some way to train the staff what "clean" means. The
cleaning ladies are always in the WC (some times sleeping on the
counter) but it is never clean - even when they are mopping the floor it
is a matter of moving the grime from one spot to another.
Baku Airport by Aidan O'Lynn
15 May 2006
Having lived in Baku for 3 years, I always found that the airport was
the worst introduction and farewell to Azerbaijan. The building itself
is fine and the staff in the shops. However, many of the security staff
and customs officials are out blatantly looking for a bribe or trying to
extort one and the taxi drivers try to charge ridiculous prices to the
city centre.At least the security seems very good with the triple metal
detector checks as opposed to much more lenient security elsewhere.
Baku Airport by Andrius Uzkalnis
30 November 2005
Yes, bag-wrapping is a nice scam and visa photo is a nice little earner
for the guys, too. There is no benefit in having your bags wrapped,
unless you consider a tell-tale sign of arriving from the Former Soviet
Union a good thing. Then why not also wrap yourself in plastic - that
would preserve your clothes, would it not? The duty-free is average, and
as for catering - I don't know, I spent all the time in a lounge,
desensitizing myself with free drinks and eating sandwiches which
frankly have seen better times. However, overall it is a relatively
spacious, relaxed place. I've seen worse.
Airport by Allen Coulson
I got caught by the bag wrapping too but it may be a good idea to have
them wrapped. The visa photo scam is one you can avoid if you bring your
own photo - not so much a scam but an annoyance to pay $5 for a
polaroid. Get the visa in advance and save a queue.
Airport by Rene Jugmann
Baku airport surprised me very much with its transparency! Not so much crowded and huge: enough
space for everybody - quick check in and even quicker check out procedure.
Well very nice architecture... full of light and funny colors - friendly national azeri
advertisement - small shops and restaurants with good cuisine!
Airport by George Santulli
I was in the Baku Airport twice, and was caught once by the scam of wrapping my
bags in plastic. A helpful guy meets your cab at the curb and whisks your bags on a cart to the
"wrapping station" which seems like an official stop on the way to the ticket counters. Only when
the wrapping is down and the hands come out looking for payment does one realize that it was a scam.
I offered five dollars, a lot of money in Baku I expect, and the guy was visibly miffed. My return
thru Baku had me on the lookout for the scam and yes, the guy met me at the curb again, but this
time I firmly said.."NYET" and moved him to the ticket counter while his "wrapper" buddy looked
dismayed. Other then the fact that the seats in the waiting area are miserable, the coffee shop
awful and sour faced security people, it was a fine, fine airport!! Not!
Airport by Iain Williamson
Even though the days of the regular shakedown at Baku's bus terminal-style old airport, be wary of
efforts to make you bribe your way in and out of the airport. This includes the passport control,
pre-boarding (checking tickets, and also just before actually entering the
aircraft, where army
personnel can again take your passport and hold it quizzically, sighing.
Apart from these exotic annoyances, Baku remains relatively clean to the point of being austere. Not
recommended for the faint of heart.
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