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Baku Airport
3.4 out of 10  3.4 out of 10
19 reviews

 



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BAKU AIRPORT customer review :  17 November 2014 by Giovanni Cattaneo    (Italy)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

This airport is really good: no problem at all, very clean and new, very pleasant staff and walking distances absolutely reasonable. Nice shops and Italian style bar with cappuccino few steps away from the gates. No issues with staff, I reached the airport about 1 hour and 50 minutes before my departure time and 45 minutes later I was sitting in front of my gate, ready for boarding. Recommended.



BAKU AIRPORT customer review :  24 October 2013 by Brian Turnbull-Adams    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Went for an 8am flight which ended up leaving at 5pm - no information, no apologies, nothing. Had my bag emptied of any loose change which wasn't glued down by some official looking guy "assisting" the passport control guy - only he had no identification badge or anything to suggest that he had a right to be there - just a nice looking suit. Seriously - if you can please avoid Baku airport like the plague.



BAKU AIRPORT customer review :  18 January 2013 by Emiliano Morchi    (Italy)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Baku airport in not too far from the city, but in fact can be reached just by taxi, which will charge you, after negotiation, no less than 25 manat, which is enormous for local standards. The outlook of the airport in itself is not bad, the main problem are the security checks upon departures. As the Russians, also the Azeri love to check passports: from entering the terminal to the plane, I've been verified 6 times, which is quite annoying. Landside there are no facilities and also airside there are not many.



BAKU AIRPORT customer review :  17 September 2012 by T Andrews    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flew in on Azerbaijan Airlines. Found the airline to be incredibly warm and staff were gracious and went out of their way to assist me. Flew out on Turkish Airlines. Simply make sure to get to the airport with plenty of time to spare if you are not local as customs here are different and there are people who like to cut in line at ticket counters. I found that when I was pleasant, so were the staff. Business class lounge in the airport is terrific. There is free wi-fi (I am writing this review from the lounge) and it is stocked with all sorts of alcoholic drinks, soft drinks, foods, nuts, fruit, etc. TV's and comfortable sofas too.



BAKU AIRPORT customer review :  9 April 2012 by Peter Thackray    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Flew to Baku for the first time. Arrival OK, aircraft had pier and a short walk to Passport Control. Baggage Reclaim was 2 belts just after the Passport Control. Signs of revamp evident. Pass through the Customs Check and into Arrivals Hall. Exit is not clearly marked, you have to run the gamut of taxi drivers, no signs of a formal taxi rank or other transport links. No open banking facilities in evidence which is poor. Return flight more problematic, Check-in is on the first floor and escalator not working so had to carry cases upstairs to check-in area. There is then an initial document check before actual check-in - relatively slow. Passport Control was ok and completed quickly. Once in the Departures Area not much open at 02:00 in the morning. Security Scan is made at the gate before boarding. The airport is clearly of an era and in need of an upgrade, some of which is being done for Eurovision Song Contest in May 2012.



Baku Airport customer review :  15 October 2011 by William Taylor    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Arrival was manageable, departure a disaster. Baku check-in counters at farthest end of airport. No carts. Must go up and down several staircases and escalators. Must go through 3 different x-ray/scanning machines. For people with lots of or heavy baggage, departure is a true nightmare. Smoking and stench of smokers is pervasive in all sitting areas and lounges. Flew business class on Aerosvit to Kiev and I was the only one paying business class fare. Aircraft was packed full and flight attendant had to kick out economy class passenger out of business class seat. Basically, open seating for everyone on board. I was lucky to get my business class seat which I paid for. Baku Airport is a disgrace for a country as rich as Azerbaijan. If you don't have to travel to Baku, don't at all costs.



BAKU AIRPORT review : 17 May 2010 : by David Gordon

Customer Rating : 4/5

4 Star Rating

Three return journeys through Baku airport in the last five months, and no serious problems. Immigration reasonably quick, easiest if you already have a visa; baggage arriving at same time as coming out of immigration; pleasant business lounges. Taxi drivers on arrival are tedious - walk past the first few you see, go outside, and haggle for a lower fare. Security and passports are checked closely on departure, but all good humoured. Well above average for international airports in post-Soviet countries.


BAKU AIRPORT review : 29 June 2009 : by S Madeley

Customer Rating : 1/5

1 Star Rating

I have used Baku airport on a regular basis for 3.5 years. Most of the recent comments I have read here stand (long queues / poor facilities / dirty toilets / appalling baggage services / overcharging taxi drivers). Strangely, the Duty Free now charge solely in Euros (no longer the local currency or Dollars)! Did Azerbaijan join the EU and I missed it? Furthermore, when asked to pay for a bottle of Vodka in Euros, I was given my change in Dollars! Come on chaps, stick to 1 currency please! Apart from Duty Free, plan to spend as little time in this airport as possible. For a country that proclaims to welcome visitors, Azerbaijan should be ashamed of the poor services and facilities offered. It is not worthy of the title "International Airport".


BAKU AIRPORT review : 24 April 2009 : by David Jones

Customer Rating : 2/5

2 Star Rating

Have been using Baku Airport for 10 years. Have never had any form of extortion directed towards me from anyone official. Did get caught by the baggage wrapper (once!) but other than that no hassle at all from Immigration or Customs. Security can be very, very slow if there are a few flights departing at around the same time (Christmas-time is usually a nightmare). It's then that you realise that queue-forming is not high on the agenda in this neck of the woods. The moral then becomes -"if you can't beat them.....". The toilets are poor. Not very clean and the toilet paper supplied (if at all) resembles rolled-up tree bark! Just what you need before a 6 hour flight - NOT!. Never any soap or anything to dry your hands on either. Duty Free is basic but some things are cheap compared to Europe. The coffee shops are also basic and I have been charged exorbitant amounts for soft drinks - I now question each charge before I buy anything! If a taxi is taken upon arrival then you will have a big problem not being overcharged. In a nutshell, Baku Airport can be a big challenge the first time you need use it. I have certainly been to worse (Lagos!).


BAKU AIRPORT review : 17 January 2009 : by A Sands

Customer Rating : 1/5

1 Star Rating

The food is horrible and there is very little of it. Smoking in all food places is awful. The duty free shops, (three), have the same items in each one. Expect a bored female with loads of makeup to follow you around the store like a pet. Passport control process changes all the time without any obvious reason. Loads of staff walking around or chatting in groups but not working. The passport queue is a joke, with people cutting in line or jumping the queue. Immigration is a three ring circus, pay no attention to the signage it means nothing. Expect to wait 45-60 mins for your luggage and pass thru another security checkpoint with lots of people cutting the queue, some are allowed to skip the security process altogether. Boarding the aircraft can be a nightmare with no queues maintained just herding of people onto the plane and loads of overhead baggage.


BAKU AIRPORT review : 16 August 2008 : by Frederik Oegema

Customer Rating : 3/5

3 Star Rating

I have been through Baku airport twice, first in August last year and again in July this year, in and out both times. Frankly, my experience has been a lot better than most of what you see from other comments here: yes, it's not a great airport in terms of facilities despite all the space, the bureaucracy is not all too transparent or efficient either and you have to watch out for scams and extortion, but during all my visits I have met neutral or even friendly staff at passport, customs and check-in and no attempted requests for bribery. Upon arrival, the visa procedure (for Westerners) is a bit odd: first get a stamp at the passport desk, then back to the visa desk and then through to the passport desk again. Some people were not aware of this and queued up at the visa desk first and were then sent to the back of the passport queue first and then again the back of visa queue, so that it took them an hour extra to get through. I was advised to sit at the front of the plane on my way in and pre-fill the visa application form in order to be at the front of the passport/visa queue; in reality I was all the way back, but in the end this didn't make any difference as the people who were at the front still had to wait just as long as me for the luggage to arrive. Do bring your two passport pictures with you if you don't want to pay 10 dollars (or euros, although that's worth 50% more) for them at the airport. The triple security checks at check- in are just a joke as I managed to 'smuggle' both a pocket knife and a bottle of water in my hand luggage through all 3 of them (I found out afterwards). I do suspect that my relatively good treatment may have to do with the fact I was flying European airlines (BA and Lufthansa respectively) on both occasions, if that can be useful advice for anyone. In my opinion this airport is not as bad as most others in similar countries.


BAKU AIRPORT review : 19 June 2008 : by Javed Iqbal

Customer Rating : 1/5

1 Star Rating

I agree with D Broessler. Worst airport in the region. Unfriendly and incompetent staff. Dirty toilets. No reliable information on delays, dont know English and very important thing is very greedy immigration Officer want money off visitors.



Baku Airport by D Broessler

13 January 2008   Customer Rating : 1 Star Rating

Worst airport in the region. Unfriendly and incompetent staff. Dirty toilets. No reliable information on delays.

Baku Airport by Ramona Michetti

9 January 2007   Customer Rating : n/a

One of the most annoying aspects of the Baku airport is that terrible ground/baggage service. This must be the slowest baggage crew in the world. Expect to wait about an hour for luggage, longer on the Dubai- Baku flight. Then after you do finally recover your luggage the customs personnel try to make you go through the "declare" line (especially for the Dubai - Baku flight) which requires putting luggage through the x- ray machines again. Another complaint is in regards to the toilets. There must be some way to train the staff what "clean" means. The cleaning ladies are always in the WC (some times sleeping on the counter) but it is never clean - even when they are mopping the floor it is a matter of moving the grime from one spot to another.

Baku Airport by Aidan O'Lynn

15 May 2006

Having lived in Baku for 3 years, I always found that the airport was the worst introduction and farewell to Azerbaijan. The building itself is fine and the staff in the shops. However, many of the security staff and customs officials are out blatantly looking for a bribe or trying to extort one and the taxi drivers try to charge ridiculous prices to the city centre.At least the security seems very good with the triple metal detector checks as opposed to much more lenient security elsewhere.

Baku Airport by Andrius Uzkalnis

30 November 2005

Yes, bag-wrapping is a nice scam and visa photo is a nice little earner for the guys, too. There is no benefit in having your bags wrapped, unless you consider a tell-tale sign of arriving from the Former Soviet Union a good thing. Then why not also wrap yourself in plastic - that would preserve your clothes, would it not? The duty-free is average, and as for catering - I don't know, I spent all the time in a lounge, desensitizing myself with free drinks and eating sandwiches which frankly have seen better times. However, overall it is a relatively spacious, relaxed place. I've seen worse.

Baku Airport by Allen Coulson

14 October 2005

I got caught by the bag wrapping too but it may be a good idea to have them wrapped. The visa photo scam is one you can avoid if you bring your own photo - not so much a scam but an annoyance to pay $5 for a polaroid. Get the visa in advance and save a queue.

Baku Airport by Rene Jugmann

1 May 2005

Baku airport surprised me very much with its transparency! Not so much crowded and huge: enough space for everybody - quick check in and even quicker check out procedure. Well very nice architecture... full of light and funny colors - friendly national azeri advertisement - small shops and restaurants with good cuisine!

Baku Airport by George Santulli

27 March 2005

I was in the Baku Airport twice, and was caught once by the scam of wrapping my bags in plastic. A helpful guy meets your cab at the curb and whisks your bags on a cart to the "wrapping station" which seems like an official stop on the way to the ticket counters. Only when the wrapping is down and the hands come out looking for payment does one realize that it was a scam. I offered five dollars, a lot of money in Baku I expect, and the guy was visibly miffed. My return thru Baku had me on the lookout for the scam and yes, the guy met me at the curb again, but this time I firmly said.."NYET" and moved him to the ticket counter while his "wrapper" buddy looked dismayed. Other then the fact that the seats in the waiting area are miserable, the coffee shop awful and sour faced security people, it was a fine, fine airport!! Not!

Baku Airport by Iain Williamson

22 March 2005

Even though the days of the regular shakedown at Baku's bus terminal-style old airport, be wary of efforts to make you bribe your way in and out of the airport. This includes the passport control, pre-boarding (checking tickets, and also just before actually entering the aircraft, where army personnel can again take your passport and hold it quizzically, sighing. Apart from these exotic annoyances, Baku remains relatively clean to the point of being austere. Not recommended for the faint of heart.










 


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