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Abu Dhabi Airport
2.5 Star Rating: Fair
136 reviews

 



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Abu Dhabi International Airport customer review :  30 July 2014 by Robert van Buuren    (Netherlands)

Rating : 1/10

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Recommended

Far too few seats for so many passengers. The airport was crowded and too small for so many passengers.



Abu Dhabi International Airport customer review :  28 July 2014 by Joanne Morris    (UK)

Rating : 0/10

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Recommended

Dreadful airport. Chaotic. Incompetent ground staff cannot/will not help. I have to fly around the world for my job but AD is the worst airport I have ever travelled through. Avoid at all costs.



Abu Dhabi International Airport customer review :  24 June 2014 by David Feehan    (UK)

Rating : 4/10

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Recommended

Just returned from holiday which involved transiting at AUH. The boarding process at Terminal 3 is, to say the least, chaotic. Especially if your flight involves being bussed from the terminal to where your plane is parked, and because of this (notwithstanding the tight connection times between a lot of Etihad flights) they never seem to leave on time. Facilities do leave a lot to be desired. With planned construction of a new terminal building, you hope that issues such as being bussed to and from terminals (abnormal in today's era of international airports) and chaotic boarding are ironed out. I'm not that optimistic though.



Abu Dhabi International Airport customer review :  24 June 2014 by Danny Li    (Netherlands)

Rating : 0/10

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Recommended

It seems that this airport can't handle the rapid growth of Etihad Airways. Terminal is overcrowded most of the time. Very stressful airport to transfer from one flight to another.



Abu Dhabi International Airport customer review :  17 June 2014 by T Wainwright    (UK)

Rating : 0/10

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Recommended

Absolutely ghastly airport - the worst I have visited, bar none. None of my flights left on time, with a minimum of 90 minutes delay - so other connections were missed. What is the point of having an exclusive Etihad Terminal 3 if you are always dropped off at Terminal 1 - especially since there is no information that you're actually in another Terminal. That's after a convoluted bus ride of at least 20 minutes. So many flights taking off, mine - due to take off in 80 minutes - couldn't fit on the board so we were left to wander like the undead looking for information. The security queues were horrendous all 4 times with no organisation and plenty of attitude from ground staff. Took 2 hours to clear that on separate transfers. No obvious sign as business class that there was a separate queue for us and first, though you wouldn't have been able to get through the throng of people lining up almost to Terminal 1. The lounge was heaving and unimpressive. The only thing I liked in Terminal 3 was the air- con that others dislike as by that point I was extremely hot from the stuffy overcrowded tunnel. It's not as though the Etihad hard product or customer service in the air is very good either, so I will never willingly go through Abu Dhabi again. Avoid!



Abu Dhabi International Airport customer review :  11 June 2014 by Marc De Baets    (Belgium)

Rating : 2/10

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Recommended

I really did not like my stopovers going and coming back from Bangkok to Brussels. I do not understand why passengers on international flights must take a bus to go the terminal building (T1) or to go to the airplane from the new terminal 3. Toilets were difficult to find and not very clean. There is a lack of seats at the boarding gate and staff is not friendly. Avoid this airport if you want a relaxing transfer to your connecting flight.



Abu Dhabi International Airport customer review :  9 June 2014 by Ron Leliveld    (Netherlands)

Rating : 7/10

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Recommended

This is a very good airport with good services. everything is good from gate to gate. There is one thing and that is the security checks between terminal 1 and 3 that can cost a lot of time. We flight with Etihad from AMS to KTM and we have 2.5 hours between the flights and that was ok.



Abu Dhabi International Airport customer review :  30 May 2014 by Howard Bartlett    (UK)

Rating : 2/10

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Recommended

For the first time passed through Abu Dhabi twice. This month (May). Very crowded, hardly any seating. I noticed they are building a new terminal building, until this is open I will avoid Abu Dhabi.



Abu Dhabi International Airport customer review :  12 May 2014 by M Sawar    (USA)

Rating : 1/10

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Recommended

Would not recommend flying through this airport mainly due to lack of appropriate seating in at this airport including the business and first class lounges. Both the lounges were dirty and unkempt.



Abu Dhabi International Airport customer review :  1 May 2014 by J Carragher    (Ireland)

Rating : 2/10

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Recommended

Terrible place, considering the vast construction going on you would think it would be in order to provide a few seats for passengers to sit on. Information wise, one hand does not seem to know what the other is doing. Gates change frequently and you need to be vigilant or you could easily miss a flight. T1 seating completely inadequate. Flight info boards not very prominent in such a crowded lounge, and hard as it is to believe, of the five international clocks the Abu Dhabi one was stopped. Gate 5 at T1 for Manila bound passengers is disgraceful. You have to sit on the floor then when the scanning starts everyone is herded into a small lounge which has space for about 80 people with half that amount of seating. Not very comfortable for the compliment of a 777.



Abu Dhabi International Airport customer review :  11 April 2014 by G Raj    (USA)

Rating : 5/10

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Recommended

I had a stopover at this airport of 8 hours. It was so cold. Everyone was freezing. Airports should have normal temperatures! The 8 hours I spent there were horrible. Abu Dhabi airports expectation of peoples cold weather tolerance is pretty high.



Abu Dhabi International Airport customer review :  9 April 2014 by K Rees    (Australia)

Rating : 0/10

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Recommended

One of the worst airports I have ever had the misfortune to visit. It is simply chaotic, a shambles. Staff running around with pieces of scruffy paper which apparently give aircraft arrival and departure times as the electronic boards were just plain wrong. Example 4th April, Manchester flight signed as gate 51 - when you arrived there a man with a scruffy piece of paper said "No, now gate 29". The food facilities and seating were of a very poor standard - it really is a third rate airport and that is being generous. Because of this I shall never fly Etihad again except I do have a return in July, unfortunately.



Abu Dhabi International Airport customer review :  31 March 2014 by Derek Salter    (South Africa)

Rating : 7/10

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Recommended

Clear signage - was transferring from T1 to T3. Long walk but easy to find way and not too crowded. Security lines short and simple. Most of T3 seems to be focused on shopping. waiting area once at the gate spacious but no toilet facilities one you have entered these areas and had passport and ticket checked so do that before you get to gate. Seating area outside of gates limited. Facilities seemed clean and bright. Ground staff can be surly and not very competent and boarding procedures rather chaotic - no plan to board plane - just a dash to the plane!



Abu Dhabi International Airport customer review :  17 March 2014 by Mark Baker    (UK)

Rating : 1/10

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Recommended

Abu Dhabi terminal 3 departure area is no bigger than a small shopping centre and does not have sufficient seating or toilet facilities for the hundreds of passengers who pass through, and in the case of a recent flight which was delayed 36 hours, it proved to be totally inadequate. We had a limited choice of food with only half of the vendors accepting the boarding passes for compensatory meals. Queues built up to almost half an hour waiting for some people, many of whom had children. Anyone has had the misfortune to visit Abu Dhabi international terminal 1 they would know that it is a small, cramped, dirty and very unorganised place. There are insufficient chairs and dozens of passengers were sitting around the floor, in corridors, and food spillage was evident everywhere even after I motioned to a cleaner. Toilets are unclean and insufficient for the number of passengers. Abu Dhabi airport does look very impressive from the outside, the duty free/shopping area looks smart and there is a good deal of high tech equipment, but that's where it ends: it is small and cramped, the staff are either incompetent or more likely badly trained by Etihad Airways, communication with passengers is abysmal - PA announcements are limited and the display boards are very inaccurate. The Abu Dhabi Airport website is inaccurate and not kept up to date. Catering facilities would make a small village shopping centre look impressive - and they do not cater for either the volume of passengers or offer them much by way of choices; the idea of queuing in order to get into a departure gate lounge is pathetic at the least, and our case they made passengers queue for over an hour just to get to this point. Overall rating - pathetic.



Abu Dhabi International Airport customer review :  3 March 2014 by M Buttle    (UK)

Rating : 0/10

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Recommended

Transited twice recently through this Airport and on the first occasion it was a nightmare. I had been through once before luckily because you land at the old Terminal 1, something nobody tells you, and have to find the small signs directing you to Terminal 3. It's not easy to find through the various food outlets etc. You enter what seems like the entrance to a very large Tube Station and following the signs for about twenty minutes, however we had to queue for about 90 minutes to get through security for entrance to the gates in T3 . A complete nightmare with large groups of travellers milling around and making no progress whatsoever. The security gates in chaos with the personnel shouting pushing getting passengers to take off belts shoes etc. If your lucky enough to survive this you enter the shopping area. Small compared with Dubai. There are no enough seats and gates often have wrong information at the entrance plus be aware that the gates from 28/32 means that you will have a transit to your aircraft by bus. No enough seats, toilets difficult to find and departure boards showing wrong gates. In short a total mess, I wont ever be flying Etihad or transiting through AD again.



Abu Dhabi International Airport customer review :  4 February 2014 by M Baughman    (USA)

Rating : 2/10

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Recommended

This is really 2 airports connected by a long walk. The new terminal (3) is fairly modern but very bad and the old terminal (1) is awful. In T1 you have to queue past individualized security checkpoints into overcrowded waiting area pods. Sometimes several planes are leaving from the same pod and it can be incredibly chaotic. There is nowhere near enough seating. The food and shopping are ok for a small domestic airport bu not for an international hub. Judging by its looks, Terminal 3 should be very nice but it has a lot of problems. You have to walk through duty free to get to gates and it is a congested maze. It is a 10-15 minute walk from the security point to the gates where the Etihad planes depart, and they announce boarding long before boarding actually starts. Because of extra security there is not enough seating in the gate area for all the passengers, so if you answer the boarding call you can find yourself sitting for 30-40 minutes waiting in an outer lounge for the gate lounge to empty so that you can get through security and onto the plane. If you're flying business class, forget getting on early unless you like to push people over. Etihad staff work extremely hard to make the situation tolerable, and AUH staff are very considerate and helpful. It seems that the design and management of this place make this a most undesirable place to transfer. Etihad's lounges are fair at best, but way undersized for the traffic. Sometimes I have had to push my way in to get a chair. On the plus side, Immigration, Customs and Security staff have always been pleasant.



Abu Dhabi International Airport customer review :  30 January 2014 by Sebastian George    (Australia)

Rating : 5/10

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Recommended

I've been through both Abu Dhabi and Dubai a few times. Etihad and Emirates as airlines provide nice services, but I'd avoid Abu Dhabi airport if I had the choice. The airport is obviously striving for an upmarket feel, but it's quite cramped, the organisation and staff are somewhat lacking, there's few opportunities for rest, fresh air or natural light. The variety of food and facilities on offer is pretty limited too.



Abu Dhabi International Airport customer review :  28 January 2014 by David Roberts    (UK)

Rating : 0/10

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Recommended

This is a new airport and its got to be the worst airport I have used, it took almost 2 hours to get from our arrival gate to our new departure gate. The staff have no interest in helping you. How this airport works I have no idea its total chaos there is no organisation here. I will use Dubai or Doha in future.



Abu Dhabi International Airport customer review :  23 January 2014 by P Asher    (UK)

Rating : 0/10

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Recommended

Never flying Etihad again. Chaotic, no information on the boards, long queues for security with unfriendly staff shouting misleading instructions. Also on arrival I had to step over passengers sitting on the flight bridge (presumably they were waiting for the plane I arrived on?). It was the same on the return trip at a different time of day (01.00) so not attributable to a busy period.



Abu Dhabi International Airport customer review :  23 January 2014 by Irfan Faiz    (Malaysia)

Rating : 3/10

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Recommended

Had to go through security once more during transfer and the lines were ridiculously long. The airport is constantly crowded in the mornings and narrow hallways make it a lot worse. Toilet facilities could be a lot cleaner. Also, I had to walk to the other end of the terminal to board my connecting flight because I disembarked via shuttle bus. Overall, the airport feels somewhat inadequate to support the influx of travellers. If you are deeply concerned with time, I would not suggest this airport as my flight was delayed by an hour because some passengers can't find their way to the gate.



Abu Dhabi International Airport customer review :  21 January 2014 by Gordon Walker    (UK)

Rating : 0/10

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Recommended

We had to queue 90 mins to transfer flights, make sure you have at least 3 hours between flights. It is the second time I have used this airport, the first time I took it as a one off but both times have been a nightmare. I am glad my returns were not through Abu Dhabi. I think it will be Qatar in future.



Abu Dhabi International Airport customer review :  8 January 2014 by Dave Smith    (Kuwait)

Rating : 0/10

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Recommended

Avoid this airport at all costs. We were transiting through it and still had to go through security checks. The queue was approx 200m long and it took us around 2 hours to get through. The airport is overcrowded, the corridors not wide enough and direction signs very poor.



Abu Dhabi International Airport customer review :  9 December 2013 by H Kohl    (Australia)

Rating : 1/10

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Recommended

I have been trough Abu Dhabi a few times. It is getting worse. Unfriendly people, very long walk ways, most Etihad flights don't use an aerobridge, bus transfer. Small departure lounges with two gates, very bad communication, which flight is boarding, bad signage. Even the people in the premium lounge were unfriendly. If you can, avoid this airport.



Abu Dhabi International Airport customer review :  2 December 2013 by Maddox Arhambault    (Canada)

Rating : 3/10

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Recommended

It is like a Shopping mall. The free wifi was welcome but was slow. The walk from my arrival gate to my departure gate was unending. Tiring. You really feel like lying down for sometime. The lack of food options near the gates is funny. Expensive food and Duty Free are a put off. Wonder why you go through a security check again when you are just transiting. Staff are usually unfriendly, maybe it's a culture thing. Make money out of tired and miserable people is possibly the goal here. The flight to Mumbai was from a gate which did not have an aerobridge. Bus service from the Gate to the airplane reminded me of 1990s. The bus ride was a good 10minutes. Not impressed.



Abu Dhabi International Airport customer review :  18 November 2013 by Nadzri Mohd Alim    (Malaysia)

Rating : 2/10

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Recommended

Avoid this Airport. I was in transit at this Airport twice. Once heading to Paris from KLIA and then on the return flight back to KLIA. Both transits were a major disappointment. Long walk from one terminal to the other. Poor signage. Only arrows pointing the gate numbers. Rude airport staff. Got yelled upon in Terminal 1 by Airport staff who told us to move on and not to group together in one area. Low ceiling which give you that choking feeling. Very hard airport seats, very uncomfortable. Dirty toilets. Expensive food with limited number of food outlets. Limited number of duty free shop which are expensive with rude shop keepers. Airport staffs are not helping or clueless about their work. My flight got delayed for almost an hour on the Tarmac even though doors are closed and all passengers onboard. Avoid this airport.



Abu Dhabi International Airport customer review :  1 November 2013 by Vajahat Ali    (Finland)

Rating : 5/10

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Recommended

It was my second time transferring flights at this airport. Sheer disappointment again after 2 years. Huge rush, long queues and it seemed that nobody is taking care of passengers. I don't know why they don't have multiple gates or terminals to handle such situation. Also there are no sittings arrangements for the elderly or pregnant women. Etihad staff at airport were also not efficient. I suggest to avoid this airport and use Doha or Dubai as transferring city.



Abu Dhabi International Airport customer review :  30 October 2013 by M J Mathew    (Qatar)

Rating : 1/10

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Recommended

Came here for a conference on a Qatar airways flight. The staff were rude, lots of confusion as to who goes where especially since I had a hotel visa which I needed to get as a hard copy. No proper instructions. Taxis are not laid out well, as we have to exit the airport, and travel downstairs in the heat outside to get one.



Abu Dhabi International Airport customer review :  25 September 2013 by Maria Ioana    (Romania)

Rating : 9/10

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Recommended

Transited in Abu Dhabi twice in August and September 2013. It's one of the cleanest with helpful staff. It is indeed chilly, but other than that, it's easy to get around and you really do have everything you need there, even if you are "trapped" inside for more than 10 hours, like I was. Oh, and there's also free Wi-Fi and comfy chairs with blankets, which can make your "stay" a whole lot easier.



Abu Dhabi International Airport customer review :  25 September 2013 by Nabil Al Atassi    (Czech Republic)

Rating : 4/10

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Recommended

I have been using this airport for many years. Terminal 1 (old), used by most airlines, is overloaded, with poor services, and only one poorly attended bathroom. Terminal 3, used exclusively by Etihad, is a bit larger, but again operating beyond its design capacity; with only three bathrooms, and cheap cleaning contractor, cleanliness is an issue, mainly if you want to use the cabinets. Abu Dhabi is trying to imitate Dubai's success but apparently without success. Amongst the three major hubs in the area, Dubai, Doha (till the opening of new airport end of this year), and Abu Dhabi, Dubai remains the best. If you have a choice, then avoid this airport.



Abu Dhabi International Airport customer review :  12 September 2013 by Varghese Mathai    (USA)

Rating : 1/10

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Recommended

I transited through Abu Dhabi (onward and return) on the Chicago-Abu Dhabi-Mumbai route last month. The airport seemed to be too confusing and crowded with no proper signboards guiding you to the different terminals. All you see is gate numbers and you have to somehow know which terminal contains which gate numbers. Queues are pretty long and no airport official to guide/manage these queues. If you are travelling with infants, remember that AUH doesn't have any sort of priority for such passengers. So you'll have to wait in the queues for hours. Airport staff especially at the ticket/transfer desks are unprofessional, rude and have an indifferent attitude. I had booked a bassinet seat for my 10-month old baby but was told at Mumbai airport to try for the seat at AUH since most of the seats were taken. On checking at the transfer desk in Terminal 3, the guy at the counter lied and said that I already have bassinet seats only to realize otherwise when I boarded the Abu Dhabi-Chicago flight (15 hrs journey). Seats at departure gates are very few, narrow and not comfortable. Overall, not a world class airport as it is projected to be. Its really disappointing and should be avoided if you are travelling with infants/kids.



Abu Dhabi International Airport customer review :  4 September 2013 by Dean Hone    (Australia)

Rating : 0/10

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Recommended

I recently travelled to Europe through Abu Dhabi and to be honest I was less than impressed. My main concern would be that the terminal lacks staff and desks to process the amount of guests coming though at any one time. (Inbound and Out). On our return journey the customs software went down (Aug 2013) which happens but the time to get the system back up and operating was extremely slow (2 hrs). With major events like the Grand Prix coming up I really hope they ramp things up to accommodate for the crowds expected. Just small things like customs staff wearing iPhone headsets under their head dress and they have absolutely no interest in being welcoming at all. Then the Taxi system waiting outside was totally out of control there were no lines or order to the process the waiting passengers, it was every man for himself with Taxi's at one stage 3 deep across the road with people walking around moving cars. Appalling would be a word that comes to mind.



Abu Dhabi International Airport customer review :  6 August 2013 by J Lynn    (UK)

Rating : 8/10

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Recommended

I am sitting in Abu Dhabi airport and can't believe I am in same place as other reviewers. I agree it is a bit chilly, but not uncomfortably spans it is 02.00. The staff have all been very polite and helpful, all public areas are very clean and tidy and toilets are spotless with attendants sweeping out cubicles unformatted each use. I can genuinely see no problem here whatsoever.



Abu Dhabi International Airport customer review :  24 July 2013 by K Morrison    (UAE)

Rating : 0/10

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Recommended

Avoid this airport. Toilets are digesting, not enough toilets, rude immigration staff who are lazy and slow - would seem that they take delight in seeing how long they can take to process people. We waited for 3 hours at 2.00am to be processed while "security" were escorting others to the front of the huge lines - so lines were not moving at all! The signage, boards and sequencing of services does not exist or work. Food options are limited, expensive and disappointing. Same goes for shopping. This airport does not cut it amongst the international airports and we have travelled in many. We are regular travels into and out of Abu Dhabi and at least 90 percent of our flights leave at least an hour late. It is normal practice for us to sit on a plane for over an hour prior to it taking off. It is also normal practice for Etihad to wait for late guests who just dawdle in. It is also normal for passengers to try and swap seats like their choosing from an a-la-carte menu - we have been asked to swap seats with these passengers by the flight attendants even though we have taken the trouble to check-in early and secure our preferred seats. This airport truly is unbelievable - masquerading with a veneer of shine that very quickly loses its gloss when you try to do anything.



Abu Dhabi International Airport customer review :  1 July 2013 by Yvette Giannake    (Australia)

Rating : 3/10

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Recommended

I found this airport quite unpleasant. This is my second stopover here and I've found the staff unhelpful and uninformative. Our flight has now been delayed by 50 minutes without explanation, the toilets are gross and the air con doesn't work in there, and they took my water when I went into the waiting area for my flight, despite my having just bought it 5 minutes earlier on my way from the previous flight. In future I will avoid this airport.



Abu Dhabi International Airport customer review :  25 March 2013 by N Sutherland    (UK)

Rating : 7/10

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Recommended

I've been through AUH several times in recent years, it's always been at night and it's always very busy. This time I had a tight daytime connection (1hr 20 mins) and the inbound flight was 1hr late. Not a problem - the airport was extremely quiet at 9am, no queues at all in Security and Etihad held the connecting flight until all the transit passengers had boarded. All very civilized and not at all like short connections in Dubai.





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