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Customer Review scoring : Aruba Airport
7 out of 10  7 out of 10
7 reviews

 



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ARUBA REINA BEATRIX AIRPORT customer review :  22 November 2013 by A Arriens    (Netherlands)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Everything went smoothly, as expected. Clean airport, air conditioned. Friendly people, handling at the gate is accurate. When departing from the U.S. Departures terminal, either be one of the first ones out or really take your 3hrs time to follow all the protocols.



ARUBA REINA BEATRIX AIRPORT customer review :  25 January 2013 by Serge Plyshevski    (Canada)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Very long wait for luggage and very slow check-in. If you are flying to a place other than the USA, you have to check-in in a separate pavilion with only 8 seats for a crowd of people lining up. After arrivals I needed some information about a local car rental company - the lady at information desk continued chatting on the phone paying no attention to me. We got the feeling that we were lucky to fly through that airport without any big delays.



ARUBA REINA BEATRIX AIRPORT customer review :  4 September 2012 by Whitnye Bivens    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

My husband and I arrived at the airport at 2 pm for our flight departing at 4.40 pm. At 2.15 pm we began to hear comments that the flight was delayed until 7.30 pm. The flight monitor was never updated and an announcement was never made. We finally made it to the front of the line at 3.30 pm, and asked if they could make an announcement regarding the flight status. A staff member began to re-book our flight. We asked if she could tell us what flight she was re-booking us for. She walked away and never came back. In Aruba, you have to pick up your checked luggage and take it through customs, which closes at 4 pm, and re- check it. At 3.50 pm we stood waiting for our luggage. At 3.58 pm it finally arrived. Cleared customs and again went through security. Two girls stood talking while we're waiting to have our passports checked. Made it to gate 7 at 4.10 pm, which still showed our flight departing at 4.40 pm. Asked if we were too late to board and was told it was now departing from gate 8. After several people in line became belligerent at 5.30 pm, a staff member stated the flight was delayed until 7.30 pm. Several more people had been unknowingly re- booked to standby. Aruba was great, unfortunately we'll never go back because of the horrible airport service.



ARUBA REINA BEATRIX AIRPORT customer review :  22 February 2012 by C Georgelas    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Departed this airport on a flight that was to leave at 4.20 pm. Our first trip to Aruba and we had a wonderful time until we tried to leave. During our stay, other guests told us to make sure we arrive 3 hours prior to departure to allow extra time to clear US Customs and regular security. When we arrived we found absolute chaos! The lines were long and slow, no room to move or sit down. Our plane was 45 mins late to leave. No vacation should end this way.



ARUBA REINA BEATRIX AIRPORT customer review : 26 February 2010 by P Littlefair

Customer Rating : 4/5

4 Star Rating

Seems to be a quite pleasant little airport. International arrivals, baggage claim and immigration straightforward. On departure, although being warned to allow 3 hours to clear check-in & US immigration (as UK citizen) the whole process took 55 minutes kerbside to gate. Gate area presentable, a few small shops and snack areas.


ARUBA REINA BEATRIX AIRPORT customer review : 21 August 2009 by B Tromp

Customer Rating : 3/5

3 Star Rating

Nice airport, friendly staff. US pre-clearance is a plus point. Negatives: immigration is slow and the part between check in and immigration is outside (no AC)

ARUBA REINA BEATRIX AIRPORT review : 30 April 2009 : by Andre Souza

Customer Rating : 3/5

3 Star Rating

AUA is a nice airport, pre US border control is a plus! mmost of the taxes are not included on your ticket! the hassles are: slow immigration, I counted over 50 people in each line (there were 6), the snack machines inside the departure hall only accept US coins so you should spend your last aruba florin coins outside!











 


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