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Atlanta Hartsfield Airport
3.0 Star Rating: Fair
155 reviews

 



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ATLANTA HARTSFIELD AIRPORT customer review :  6 October 2014 by A Long    (USA)

Rating : 7/10

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Recommended

Connecting flight out of Atlanta. It's one of those airports that gets the job done. No frills, but decent. I actually think Atlanta does a pretty good job considering it's the busiest airport in the world.



ATLANTA HARTSFIELD AIRPORT customer review :  1 October 2014 by Christopher Garland    (USA)

Rating : 0/10

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Recommended

Miserable, nasty employees. I've never encountered such rudeness and lack of customer service as from the employees at this airport. On Sunday, Sept 28 the trains were down, but their employees were barking and screaming at customers as if they were dogs. While employees were rushing by foot across the airport due to the trains being down, your own employees blocked the moving walkways, clearly not caring they people were late for connections. I heard employees mocking customers as well. This is by far the most unprofessional airport in the US. I strongly suggest you invest in customer service training for all employees and hold them accountable to being pleasant and helpful. Major fail, Atlanta.



ATLANTA HARTSFIELD AIRPORT customer review :  18 September 2014 by J Krinsky    (USA)

Rating : 10/10

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Recommended

Flew out of Atlanta to JFK on 09/04/14. We used curbside check-in. The agent was very nice and professional. No problems going through security. Atlanta has many eating establishments and shops after going through security. I was very impressed. All employees working in shops and the eating establishments were very friendly.



ATLANTA HARTSFIELD AIRPORT customer review :  7 September 2014 by D Jeffrey    (Canada)

Rating : 3/10

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Recommended

Bad experience for just a 2.5hr. layover on domestic connection. Facilities are out-of-date, few shops/eateries within easy walking distance, bathrooms scarce to say the least (had to walk 10 gates to find one!). Desperately need moving walkways in the concourses themselves. Only experienced 'E' and 'A' concourses, but as I said, old, dirty, sad facilities, claustrophobic, poor a/c, no moving walkways! Had to laugh at some of the comments here that the facility is 'clean' or that there is 'ample seating'! Don't know how ATL fixes these outdated concourse problems considering their lack of space and huge Delta network! Good luck! Avoiding this airport at all costs and with only 1 minuscule glimpse into it's op's.



ATLANTA HARTSFIELD AIRPORT customer review :  19 August 2014 by Brian E Smith    (Japan)

Rating : 4/10

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Recommended

Connected from an international flight to a domestic one. Immigration and Customs procedures went quickly. This is the second arrival from an international flight to ATL and I can say it's pretty awful, which is surprising since they have a fairly new international terminal! The walk from the gate to immigration can take 20 minutes which could be a problem for someone in a wheelchair or any disability. Immigration lines are long for foreign passengers, but they do have new computer scanners for US citizens which help make it faster. However, waiting for luggage was another 20 minute wait, and I'm premium with Delta and my bags were among the first to come off. Then, getting to the domestic terminal to get to MARTA or local ATL transport is another shuttle bus service away. The airport is huge and quite impressive, but this new international terminal has its own separate exit from the domestic terminal and is really a separate entity. I will consider another international gateway in the future. Connecting to domestic flights is a bit easier than what I experienced, but I can say that ATL is not a smooth experience, especially after coming off a 12 hour flight from Tokyo. Traveling from a domestic flight to international is a different story. It is a fairly good experience.



ATLANTA HARTSFIELD AIRPORT customer review :  30 July 2014 by S Koenig    (Brazil)

Rating : 7/10

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Recommended

Connected from an international flight to a domestic one. Immigration and Customs procedures went quickly. Requested a wheelchair through the airline, and one was waiting, and proceeded quickly to a lounge in the international terminal and then, later, on to Terminal B for our domestic flight. It's a big airport, and certain terminals (e.g. B) can get particularly crowded, but the trains help and overall our experience was good.



ATLANTA HARTSFIELD AIRPORT customer review :  28 July 2014 by A Pease    (France)

Rating : 10/10

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Recommended

Having arrived from BSL via LHR (where I had a 7 hour layover) at 19H30 local time, I was a bit concerned about then facing a long delay for immigration and baggage reclaim. However I was very pleasantly surprised, a clearly sign-posted corridor, and plenty of 'self-service' immigration machines for scanning my passport. Of course I made a mess of trying to use it, but was immediately helped by a joyous, friendly and welcoming TSA southern lady, who then passed me over to a male colleague, who checked my paper slip with a large smile and invited me to continue to baggage reclaim. The whole process took around 10 mins even though the immigration area was full. Baggage reclaim was well-signed and I was landside approximately 10 minutes after that. Well done ATL for clear signage, an abundance of helpful staff and a delightfully friendly welcome.



ATLANTA HARTSFIELD AIRPORT customer review :  21 July 2014 by A Williams    (USA)

Rating : 0/10

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Recommended

This is the worst airport next to LAX, staff have no regard or respect for customers. I had an early flight at 6am and the staff that worked the check in booth did not show up until 5.30, when they did arrive they all had attitudes. Before this it had taken us an hour to find the park and ride in that unorganized, poorly managed establishment. When we eventually found the park and ride, nobody could give us any direction as to what shuttle to get on. When we got to the check in booth like I said the workers came late then told us that our bags were late and that they may or may not make it. We flew all the way to San Jose worried that our bags wouldn't make it, luckily they did but the flight back to Atlanta was horrendous. My bag didn't make it, we went through the lost baggage process, they gave me the run around on the whereabouts of my suitcase and finally the day after we flew in they found it.



ATLANTA HARTSFIELD AIRPORT customer review :  28 May 2014 by M Neave    (UK)

Rating : 1/10

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Recommended

If you are an international traveller I don't recommend using Atlanta Hartsfield, after flying in from the UK the lines for immigration were long, even though all the booths seemed to be manned they were a lot of non speaking English people arriving so translators were required which made the wait longer. Once cleared immigration had another queue to get through customs, then the worst thing is you have to recheck your baggage and go through security, why when you have got off an international flight and not left the terminal do you have to go through security. All this queuing took over two hours and i made my connecting flight with minutes to spare, avoid Atlanta if at all possible. Also food outlets at the international departures is abysmal and very expensive, just had a beer at the bar and for a large Bud they charged me $12.55 and had the nerve to include an 18% gratuity charge.



ATLANTA HARTSFIELD AIRPORT customer review :  28 April 2014 by Kevin Tunnicliffe    (UK)

Rating : 10/10

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Recommended

Pleasantly surprised at this airport which has received bad press in the past. No queues at either immigration or security. On leaving, the whole process took less than five minutes from bag drop to getting airside. All staff except one woman on security were pleasant and helpful. Maybe she was simply having a bad day!



ATLANTA HARTSFIELD AIRPORT customer review :  1 April 2014 by H Oberbeckmann    (Germany)

Rating : 9/10

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Recommended

We were in ATL as transit passengers and had a really good experience. Even if the airport is so huge, immigration was fast and queuing times were short. There was a food court and shops in our domestic terminal and the train between the terminals provides a fast transfer.



ATLANTA HARTSFIELD AIRPORT customer review :  8 January 2014 by J Krinsky    (USA)

Rating : 4/10

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Recommended

I agree with previous reviews of the shuttle system between the international and domestic terminal. I have been to almost every international airport in the US and overseas and I have never seen such an inefficient and stupid system. I found that the airport does not allow any outside ANY shuttle pick ups at the international terminal. This includes regional shuttles such as Groome Transportation to Columbus and Macon. You must go to the domestic terminal and ground transportation on a tiny airport shuttle bus. Try getting heavy suitcases onto one of these tiny shuttle busses and the driver yelling at you to hurry up. The international terminal is very nice, but this shuttle system policy needs to change.



ATLANTA HARTSFIELD AIRPORT customer review :  6 January 2014 by Richard Schumaker    (USA)

Rating : 3/10

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Recommended

We rode the so-called "wonderful" shuttle to the international from the domestic. That is the most inefficient system I've seen. It's certainly not focused on the customer and I will never do that again. The shuttle from our Hyatt Hotel could not drop us at the International terminal. Instead, we had to manage 9 bags on the stupid shuttle from the domestic. One of the worst systems I've seen. I will make other arrangements which will not include any hotel support. I talked with others and they are going to do the same.



ATLANTA HARTSFIELD AIRPORT customer review :  16 December 2013 by G Hanold    (USA)

Rating : 0/10

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Recommended

We returned from Cancun to find usual incompetence and inefficiencies at the airport. First, ground crews are not prepared so the plane had to wait 15 minutes on the ground until the gate was readied. While sitting on the plane I noticed a member on the ground crew sitting under the jet bridge eating his lunch. We had similar experiences on our outbound flight through Atlanta with ground crews not readied. Next we're introduced to the US embarrassment known as the TSA. They are inefficient and rude. I usually fly Delta but will now try to avoid them - to avoid Atlanta.



ATLANTA HARTSFIELD AIRPORT customer review :  2 December 2013 by E Williams    (USA)

Rating : 3/10

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Recommended

Leaving for Argentina - all experiences very good. Returning - horrible! CBP personnel rude, barking orders, screaming at arriving passengers, conspicuously impatient with travelers whose first language is not English. Long, slow-moving lines, inadequate staffing. TSA personnel also very rude. TSA lines for arriving passengers about to transfer are not equipped for Pre-Check. Airport itself is clean, has many and high-quality shops, and easy (via "Plane Train") to transfer among concourses. My recommendation "Yes" for airport is based on two thoughts: (1) it's excellent for domestic travel, and (2) CBP and TSA personnel, in my experience, are just as nasty at all other US airports.



ATLANTA HARTSFIELD AIRPORT customer review :  25 November 2013 by Guy Senior    (UK)

Rating : 10/10

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Facilities

Recommended

The newish international terminal is a revelation. Fully staffed immigration desks and swift baggage meant that I was looking for a cab within 15 minutes of getting off the plane. A first in the USA! Swift check in (BA) and security on the way back too, with a very smart range of shops after security. However, the terminal is a bus ride from car rental or the domestic terminal and the inter terminal shuttle is only for checked in passengers.



ATLANTA HARTSFIELD AIRPORT customer review :  13 November 2013 by Susie Morgan    (UK)

Rating : 10/10

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Facilities

Recommended

I find it easy to navigate and it has plenty of shops and eateries. This time was no different. Though there was a queue at immigration, the whole process including rechecking my bag and getting to the next terminal, took no more than an hour.



ATLANTA HARTSFIELD AIRPORT customer review :  10 November 2013 by R Girard    (France)

Rating : 7/10

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Facilities

Recommended

I travelled the last month through this airport and found it convenient and very well organized compared to Paris CDG airport. The shuttle connecting the different part of the terminal is very good and fast. I went 3 times to Atlanta airport, and I can criticise the huge queue at the customs. They should fit some new counter customs.



ATLANTA HARTSFIELD AIRPORT customer review :  7 November 2013 by J Wyatt    (USA)

Rating : 5/10

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Recommended

One person checking everyone's documents at the screening checkpoint in the morning. Really? TSA attitude was poor. They seem to forget they work for the citizens. Not enough places to plug in phones and laptops. Pricey wifi. Rude and intimidating airport employees. Many seem to be more concerned with talking to co-workers rather than doing their jobs. Very long walks. Lots of elderly were complaining and having a difficult time walking and schlepping bags. Why not offer continuous mini-tram rides, pulled by golf carts, up and down each concourse. Seems to me that would be a cheap, and welcomed, PR move. Management ought to have "personal shoppers" scrutinizing employees and weeding out those who don't care enough to perform well. On a positive note: We enjoyed the Varsity and Chick-fil-A during delays.



ATLANTA HARTSFIELD AIRPORT customer review :  29 August 2013 by D Ward    (Costa Rica)

Rating : 4/10

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Recommended

I was in transit Costa Rica to Europe and back in July and August. Outward bound all went well, security staff pleasant and efficient, a good restaurant and adequate shopping. Homeward bound in terminal E it was very different. Rude and abusive security staff, no decent restaurant, a duty free both being refurbished and with very little stock and the waiting area grubby and ill lit.



ATLANTA HARTSFIELD AIRPORT customer review :  21 July 2013 by H Jackson    (USA)

Rating : 2/10

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Recommended

It is my understanding that when you travel to the US issues like Homeland Security, safety, order, and Information to all travelers should be the number one thing. That's why I give the new Atlanta International Airport 3 stars! If you are an International traveler allow yourself proper timing when flying international, this will help in your future travels. Atlanta is a busy airport by nature and the city of Atlanta and US Customs are always trying to provide the most courteous experience to all travelers. It is also known that when you arrive to Atlanta from anywhere in the World and you want to remain in Atlanta even with the new Terminal "F" International experience, travelers have to hump a long 15-20 min walk to stay in Atlanta. There is not an established way to alleviate the discomfort of walking with your bags from Terminal "E" to the new Maynard H Jackson Terminal "that's the price to pay to stay in a City where crime, trash and homeless people are everywhere. If you are traveling Domestic, there are no problems other than traveler safety like TSA.



ATLANTA HARTSFIELD AIRPORT customer review :  25 June 2013 by J Quarles    (USA)

Rating : 4/10

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Recommended

Extremely long lines clearing immigration today - 1.5 hrs - coupled with long lines are rude service personnel and inadequate ventilation, yes, this is the new facility! What an embarrassment to our city for the arriving international passengers.



ATLANTA HARTSFIELD AIRPORT customer review :  25 June 2013 by A Milligan    (USA)

Rating : 4/10

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Recommended

Just traveled to and from Florida through ATL, I am disabled, and my report includes he usual items: airport dirty, announcements garbled and unprofessional, gates very far apart, often by train. As a disabled person: there was an uncertain wait for a chair at each point, Scariest was drop off our rental car and Enterprise left us off on a traffic island by an elevator, a skycap took me to airline; they took me through security to plane. Transport chairs were old, heavy iron, scuffed and filthy. Restrooms not accessible. Exhausting.



ATLANTA HARTSFIELD AIRPORT customer review :  22 June 2013 by D Stone    (USA)

Rating : 5/10

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Recommended

Terminal E. Well, it's Atlanta, so expect slow, uninspired service from everyone. Aim low, they might hit your expectations. The terminal is hot, stuffy, and suffers from a lack of ventilation.



ATLANTA HARTSFIELD AIRPORT customer review :  21 June 2013 by E Marsh    (Canada)

Rating : 4/10

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Recommended

Atlanta airport is one of the two busiest in the world, so it has a lot of connections going through. Unfortunately, it has some problems. Loud televisions that are everywhere. Finding a quiet spot to relax is nearly impossible. Payphones, Where? The last time I visited (during 2012) I searched an entire terminal (and the terminals here are very long) to find a working payphone. I found several banks of phones that had been ripped out of the wall completely, with no signs to explain why or where else to find a phone. There is no excuse for not having adequate payphones at the one of the world's two busiest airports. At other major airports (such as YVR in Vancouver or SEA in Seattle) there are plenty in good working order. Atlanta could learn a lot from Minneapolis airport (MSP).



ATLANTA HARTSFIELD AIRPORT customer review :  7 May 2013 by J Krinsky    (USA)

Rating : 8/10

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Recommended

My main complaint concerns ground transportation at the international terminal. The airport does not permit any pick-ups by regional, hotel or downtown shuttle services (they do permit drop-offs). On arrival, you must take a small shuttle bus to the domestic terminal and the ground transportation centre if you need a regional, hotel or downtown shuttle van. Try getting 3 heavy suitcases on and off this small and crowded bus. I have never been to an airport with such an inconvenient and insufficient system. The airport should permit pick-ups at the international terminal! Otherwise, I found Immigration and Customs to be fast and friendly compared to my last trip. I was out of the airport within 60 minutes of exiting the airplane. Even airport staff were friendly and helpful. Evidently, management has worked to improve customer service compared to my past experiences at ATL.



ATLANTA HARTSFIELD AIRPORT customer review :  2 April 2013 by Arlene Robinson    (UK)

Rating : 8/10

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Recommended

Landed at the international terminal for the first time in 18 months. There have been changes. The first thing that struck me was the never ending walk to get to security - it is a long, long way. I was not happy about it until after I had gone through security (which was quite speedy - maybe 5-10 minutes). It was at this point that we realised that we had no double security check - no re-sending of luggage down to yet another carousel. Even taking into account the lengthy walk it was so much quicker to get through than with the old system. Anyone elderly or not entirely fir however will struggle with the walk. Our departure was also pleasant. Every thing was shiny and bright. Better choices for the food which actually looked nicely presented. The staff we encountered in all areas seemed much more pleasant than in past visits here, are they happier in their new environment or is it a new criteria laid down by management to try to get a better reputation for the airport? One thing that was appreciated by the smoker with me was the smoking room that he found, although it is not well sign-posted. These rooms must help the queuing situation as many times I have seen the smokers going out of airports and then having to go through security again - well done ATL. Whether arriving or departing from ATL there will be lengthy walks - the airport is vast. Get in training before your visit.





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