Bordeaux Airport

✅ Trip Verified | Utterly horrible experience. Flying from Billi terminal which we've experienced before so killed some of the four hour wait in the main terminals, which have more amenities but are completely sterile and soulless. Waited over an hour for food in the Brasserie Bleu where they had clearly forgotten to put our order through. When chased up (twice) they claimed not to be able to understand us in English or our attempt in French - which is normally adequate. Also had to ask three times for water and the drinks we had ordered. No apology. Overpriced, poor quality, terrible service - avoid. Then braved the Billi cattle shed past guards with machine guns as departure time approached. Absolutely rammed and boiling hot despite being cold and raining outside. Nowhere to sit and very little to do, and one of the toilet bowls was overflowing with water running out across the main passageway. EasyJet needs to have a rethink about treating their passengers this way. By the time you've paid all their extras they aren't actually much if any cheaper than airlines that provide decent facilities. Even Ryanair doesn't use this hovel.

Not Verified | The worst terminal I have been to. On arrival huge queue at the border, on departure terminal hugely overcrowded (not even space to seat on the floor), toilets disgusting, huge queue at border control. Crowd management is inexistent. To avoid

Not Verified | Where do I start? The queue at passport control - 2 staff on. The completely basic barn we were corralled into for our flight. No access to duty free once through. Temperamental vending machines. Pot luck whether you got what you requested. Insufficient seating for passengers waiting to board. Husband and myself in our mid 60s and had to sit on floor. Wins accolade for first time ever had to do that. Well done! Just downright disappointed to put it very mildly. Atrocious. Will never use again. If I could give zero I would

✅ Trip Verified | When I arrived a week ago it took over an hour to get through passport control. Leaving today, having checked in online, there were no bag drops so I had to queue to check in my bags. The check in staff were desperately slow. There were only two and one arrived late. Signposting in Hall A was poor. My BA flight to London was delayed so I paid (40€) to use the lounge (when I eventually found it hidden away in a corner. Very disappointing. Basic furniture and only a couple of aged sandwiches on offer. An airport I will avoid in future.

Not Verified | I am a frequent flyer at Bordeaux's airport for business. I leave my car in P4, the long-term parking, which is run by the airport. Their billing practices are illegal. I have left the facility two times without being provided a receipt, which is necessary in France to be reimbursed for business expenses. The first time they provided one after I emailed them. The second time they did not. It is possible to reserve and pay for parking ahead of time. I reserved and paid for parking in February 2023. When I left the lot, they charged me again almost double the original fee. After multiple emails, calls, and a visit in person to the office, I have zero reimbursement. Their accounting should be audited. The office acknowledged that this isn't the first or last time for someone to be charged twice.

Not Verified | I have used the P4 long-term parking several times in the past. It is possible to reserve parking in advance to pay a lower fee. I reserved the parking, paid, and this time when I showed up the automated system would not allow me to enter. Usually the gates open because a machine identifies the license plate number. The airport sends a text message with a code, so I tried that. It did not work either. I used the intercom to call the staff and the person would not open the gate. He said to take a ticket and park. I wrote to the airport with all of the information (receipt, picture of text message, credit card, car, etc.) so that they would acknowledge the fee I already paid to park and allow me to leave without the ticket. Not only did noone respond, but I had to pay a much higher price a second time to leave the parking. After multiple emails, calls, and a message to the director, I still have neither a reponse nor a reimbursement. They are clearly okay with taking people's money twice even though they do not have the right.

✅ Trip Verified | My experience at Bordeaux was absolutely horrible. I have been to airports in small cities in the middle of no-where in the United States (the kind of airports with 1-2 flights a day) as well as airports in third-world countries that are nicer than Bordeaux's airport. I arrived on a KLM flight from Amsterdam. No jet bridges. Deplaned in rain. Had to walk what felt like a mile through corridors, hallways and passageways. Easily encountered a half-dozen stairs, which would be a serious issue for anyone with mobility issues. The only good thing is the signage, which is in English and French. Also, my bag was promptly delivered. Otherwise, the airport is extremely tired and beneath the standard you would expect for a major French city. You also have to walk outside in an uncovered parking lot to retrieve a rental car. The entire airport has poor lighting in the parking lot and the roads coming and going from the rental car area of the parking lot are extremely narrow for modern-sized crossover and SUV vehicles. Bordeaux's airport should be a complete embarrassment.

✅ Trip Verified | I am a frequent flyer and I have never encountered such a disorganised airport! Very little seating and waiting areas, and no air con so you are just stewing. The vending machines were also out of services. Today fiasco was the check in staff insisting that you could not drop you bag more than two hours before the flight even if you had already checked in online. That is despite the board announcing the gates you could check in. The staff was rude and said that was the rules in all the airports. Something I have never experienced before even in Bordeaux airport previously. I travel regularly to Bordeaux I may start flying to Paris and take the TGV to Bordeaux in future to avoid this airport

✅ Trip Verified | Disgusting airport, the passenger area is an utter disgrace. Filthy, unhygienic, crowded, long queues, no cafe, no restaurant, no priority lounge, no bar, no seating. Really, nothing at all there for the most basic of customer service and care. The management of BOD should resign and they clearly don't care one iota about their paying passengers. This clearly by the look of the shabby, dirty worn our passenger areas, had been going on for years. Shame on you for such a horrid airport.

✅ Trip Verified | My cousin was flying to Los Angeles via Paris from Bordeaux. As a >passenger who needs and booked a wheelchair, I checked on Bordeaux airport website what were the formalities. It's told that you have to park on Parking express and find a phone which connects you directly to the PHMR service. So I did, but no one answered, even after i tried many times during almost 20 mn. My partner and I had to carry my cousin to the SKYPRIORITY Air France counter and they called to get the wheelchair. I contacted the airport via the website and I got no answer. This airport is a shame.