Faro Airport

Not Verified | 2 hours to get through passport Control on Arrival. Only 2 officer on duty later another 2 turned up to improve things. Airport said it was due to lack of staff. On departure 10 am sun 19th, 1 hour to get through, with 4 officers on duty

Not Verified | Arrived at the airport at 12ish on 17th May. I was not expecting it to take 2 hours to get through passport control. The queue was so long and went on for ages. Only a few people at the desk and they seemed slow and unfriendly. Once through our flight number was not showing on any carousel or board so we had no idea where to find our suitcases. I eventually asked a member of staff who said just look around for it. I found it in the middle of the airport after hunting around. This service is not acceptable. Assisted passengers and families had special lane luckily but for everyone else it was awful. Definitely something to do with the fact we've left the EU! The same thing happened 2 years ago so not just a one off. I won't be going to Portugal again.

Not Verified | Absolutely horrendous, like cattle packed into pens. Second time this has happened in 2 months. Bringing custom into Portugal & get treat in humanely. Won't be coming back.

Not Verified | My wife and I travelled with special assistance today with no problems. Our pregnant daughter and her 2 year old son travelled with us but the assistance security check desk would not allow them to go through with us. Instead she had to queue and manage a toddler, push chair and bags on her own through security and passport control. The assistance staff however were very good and when she did eventually get through security and passport control they allowed her to board with special assistance with us. We all found the security check staff attitude ridiculous and unnecessary, particularly when they advertise assistance includes pregnancy!

Not Verified | Although Easter is a busy period it is entirely predictable and plannable! We arrived 30 March into Faro. Landed on time. Queue for passport control took over an hour and up to 3 hours 30 minutes for some, starting at the top of the stairs in the arrivals corridor. Baggage reclaim also backed up, with carnage at the belts. Took 90 mins from landing to reclaiming bag. On departure, exactly the same in reverse. The airport authorities really need a plan to deal with busy periods and also provide some level of customer service, queue management, medical assistance and assistance for those older and less mobile. Some thought and care would be appreciated. Many will not travel to Faro again unless you do some planning.

Not Verified |   New terminal run by lazy staff. Smelly toilets, miserable food outlet staff, and when our BA flight was delayed due to technical difficulties they couldn’t be bothered to announce anything, so people were queuing at the gate to ask for an update. Shocking

Not Verified |   A busy weekend I accept, as we flew Easter Saturday. Landed on time. Held on plane for 30 mins due to ‘congestion’ in arrivals. Then waited a further 20mins for a bus to the terminal. Terminal floor was really slippy as it had rained, no warning signs,. Queue for passport control took 1 hour, starting at the top of the stairs in the arrivals corridor. E gates all closed and only 3 manned desks, no supervision or queue management. Thus baggage reclaim backed up, with carnage at the belts. Took 90 mins from landing to reclaiming bag. On departure, exactly the same in reverse. Check in and security ok, but passport control took about an hour with only two manned desks and e gates not working - in a very hot and stuffy hall. Late gate changes then caused chaos, and I witnessed families in tears as their gate had closed whilst in the passport queue. All of this is very fixable if only they had enough staff to man more border control desks both inbound and outbound, and the e gates worked. After years flying through Faro, I will not be doing so again. Ever.

Not Verified | Staff here are very rude. Like most airports prices are very expensive. None of the automated passport lanes were open. Rude staff on passport control. Make you feel like a right idiot. Wasn’t just to me but everyone. Never had an experience like it! And I travel quite a lot.

✅ Trip Verified | Flew Luton - Faro on 6 March and return Faro - Luton on 15 March 2024. No dramas outbound - through pretty quickly and passport control pleasant enough. Returned from Faro 10 days later: airport quiet, passport control and security straightforward. Entered airside via a reasonably quiet and pleasant Duty Free area. Plenty of places to eat and drink, and enough quiet and relatively comfortable seating areas. Delayed 4 1/4 house (thanks, Ryanair) but by no means the worst airport to be stuck at for a while.

Not Verified | I would like to ask why the security staff at Faro Airport are not willing to provide "pat down" security check instead of going through the scanning machine at security control. I have medical issues and asked for a "pat down" instead of going through the scanning machine. I was firmly told by security staff "either you go through the scanning machine or you can stay here". Every airport in North America provides an alternative to using a "pat down" instead of going through the scanning machine. Can you tell me why Security Staff at Faro airport insist that all travelers go through the scanning machine or not travel at all" Please forward message to making a change. Thank you.