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LAN Airlines

Seat Reviews

3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 2 reviews
3/10
3 star Skytrax Rating
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3/10

"quite a torture to endure"

(United States)

My wife and I flew MIA-SCL and back in the new LAN Airlines Boeing 787, a fancy airplane with lots of amenities. But, I am appalled at the size of the seats. I have been a customer of LAN for many years (I have been traveling to Chile from the US every year for the past 15 years) and I have never experienced seats so small as I did in the new 787. Quite frankly, it felt like abuse. I am an average male (5'11'', 230 lbs) and I could not eat my dinner using a fork and knife simultaneously - there was simply no room to maneuver around. I was in physical contact with the passenger next to me literally the entire trip, and neither of us had a choice; the seats were simply too small. This was also a safety issue: when the lights came off, and the person in front of me reclined their seat back, I was immobilized in my seat: there is no way I could have gotten out of it quickly in case of an emergency, let alone have a comfortable flight or even try to sleep. The new disposition 3x3x3 made things even worse. This is quite outrageous of LAN - they have shrunk the size of the seats so much for popular routes such as SCL-MIA that it is quite a torture to endure the 8 hours of travel. A shame for an airline that used to be so good.
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownFebruary 2016
Cabin FlownEconomy Class
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
3/10

"everything was narrow"

(Uruguay)

Both for long or short flights these seats were among the most uncomfortable thing I've experienced. Everything was narrow: the seat the aisle the virtually non-existant legroom the food tray. It was hell trying to get any sleep as there was very little space in which to move around to change positions. The only remotely comfortable way of getting any sleep was by reclining the seat when the person next to you wasn't reclining theirs. And the seat didn't recline much I've had better reclining seats in local buses. Theb other issue was the food tray; it was narrow although it fitted everything served. However dinner time was an issue since there wasn't enough room for everyone to eat comfortably without knocking down your own stuff or the stuff of the person next to you. In short quite an uncomfortable experience. I endured both a short flight and a ten-hour flight and they were both hell.
Aircraft TypeBOEING 787
Seat Layout3x3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no