TAM Airlines First Class and Business Class Lounge customer reviews

TAM AIRLINES / STAR ALLIANCE GOLD BUSINESS CLASS LOUNGE REVIEW  - RIO DE JANEIRO AIRPORT

Review by : Margaret Jones (UK)

Date :   2 May 2011

Lounge small and very busy people were sitting on the floor as there were no seats. Internet access good. Food dreadful. Limited quantity and what was available was awful. No cups or glasses available. Wine good but appears soft drinks were only limited to local brands, perhaps due to the high volume of passengers in the lounge at any one time. Receptionist very pleasant but catering staff very sullen. I left very promptly after writing this review. Colleagues who have also passed through this lounge have had a similar experience.

TAM AIRLINES BUSINESS CLASS SALA VIP LOUNGE REVIEW  - SAO PAULO AIRPORT

Review by : Jonathan McMillan

Date :   17 July 2009

I quite enjoyed the lounge - only negative is that it can get overcrowded. But since my flight was a later one, pax from other flights left early. I had a nice shower and enjoyed the toiletries. The food is in reasonable - tasty snacks and cakes. Drinks are good and wine is served if asked. Quite enjoyed the live music played by the pianist, which always set a soothing mood. Internet is good and wi-fi password is given as you enter the lounge by receptionist.

TAM AIRLINES BUSINESS CLASS SALA VIP LOUNGE REVIEW  - SAO PAULO AIRPORT

Review by : M Rapp

Date :   15 July 2009

Small, but nice place as long as it not crowded. Choice of newspapers/magazines as well as snacks is limited. Surprisingly there was beer and hard liquor, but no wine available. Internet computers are available for free. Nice and welcoming staff. Shower was great with lots of towels and toiletries.

TAM AIRLINES BUSINESS CLASS AMERICAN EXPRESS CENTURION LOUNGE REVIEW  - BUENOS AIRES AIRPORT

Review by : A Hetier

Date :   31 December 2008

I concur with the former comment. Either they didn't refurbish the Amex lounge, or no result was visible. Clean but empty. Just a place to seat, a rest room, and nothing to eat. No internet connexion. I went out.

TAM AIRLINES BUSINESS CLASS ADMIRALS CLUB LOUNGE REVIEW  - PARIS CDG AIRPORT

Review by : A Hetier

Date :   31 December 2008

This is a lounge that could improve. A choice of drinks, comfortable seats, but little food and an internet connection that comes and goes. But the staff are nice and announcements are made timely. The location of the lounge itself (near the gates) is convenient, but the gates location are not (you have to walk across the entire terminal and to use stairs, so if you have any duty-free shopping to do, you should plan to do it before going to the lounge).

TAM AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Review by : A Hetier

Date :   10 December 2008

Like everything in Guarulhos airport, TAM's lounge is too small. Signalling is poor: the lounge is located on the second floor (turn left just after passport control before entering the duty free shop). But generally you will find a place to seat in one of the three rooms. The selection of snacks is not wide, but fresh and they can fix you a caipirinha if you ask for it. It has a shower (what a blessing!) and if you use it they will give you a nice selection of L'Occitane toiletries. The Wi-Fi works well. Sometimes a musician plays the piano. Announcements are made timely. Staff are helpful and proficient in English, sometimes in Spanish.