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TAM Airlines First Class and Business Class Lounge customer reviews

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a 3-Star Airline

 

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TAM Airlines
6.4 out of 10  6.4 out of 10
12 reviews

 



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TAM AIRLINES FIRST/BUSINESS CLASS LOUNGE REVIEW  - RIO DE JANEIRO AIRPORT

Date :   17 January 2014

Review by : F Burgos (USA)

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Lounge Cleanliness

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Internet/Wifi

Staff Service

Recommended

The lounge is a dark affair, without any natural light, and deficient artificial lighting. Very poor layout, in a meandering way. Food is very basic and drinks acceptable. WiFi was adequate with an access code. The lounge is used by several airlines, and tends to get crowded. One of the poorer lounge experiences.



TAM AIRLINES BUSINESS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   8 July 2013

Review by : Pierre Laville (Brazil)

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Recommended

In what is supposed to be the biggest airport in Latin America, LATAM is providing a crowded place with poor seating availability, miserable food offerings where dough seems to be the basic ingredient. Do not dare looking for plugs either. Better show up with a fully charged laptop.



TAM AIRLINES FIRST & BUSINESS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   17 April 2013

Review by : M Duke (UK)

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Recommended

A very crowded place. Very warm. People sitting on the floor as no seats available. Left the lounge early to find somewhere to sit! Boarded plane early so we could sit down.



TAM AIRLINES FIRST & BUSINESS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   25 December 2012

Review by : Mauricio Canosa (Brazil)

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Lounge Cleanliness

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Recommended

Departing on Lufthansa First Class to Europe, I visited the TAM lounges. The newly opened Business Class Lounge on Terminal 2. A big one, with many sofas and family room, computer stations, self-service bar, etc. It looked new and had views of the apron but I found it kind of tacky. Its buffet had a coffee machine plus petit-fours and cakes, wines and other drinks. I asked the receptionist about the First Class lounge, she said it was a 5 minutes walk to Terminal 1. So I moved and found it closed! I went to the opposite door, the TAM Business Lounge and was invited to wait there, as their First one would open soon. This is an older and smaller lounge, it was very crowded and was even hard to find a place to sit. Noisy and dark, but it was well-decorated. The buffet was ok with some wraps and wines/beers choices. Soon, the receptionist came to me and said I could move to their First Class lounge. Small but decorated in good taste, piano in the entrance, leather sofas but no apron or outside views. The room looked exclusive and private. The menu had great choices as Lobsters Carpaccio, salads, etc. A great wines and spirits list.



TAM AIRLINES FIRST & BUSINESS LOUNGE REVIEW  - RIO DE JANEIRO AIRPORT

Date :   11 September 2012

Review by : M Schechter (USA)

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Recommended

A disappointing lounge in one of the worst international airport terminals (Terminal 2 at GIG). Rubbery plastic-wrapped food, small selection of drinks, awfully slow complimentary wi-fi provided via a scratch card and limited to 2 hours. Furniture and decor are standard airport lounge fare. Bathroom had broken fixtures. The place is basically unstaffed.



TAM AIRLINES BUSINESS CLASS LOUNGE REVIEW  - RIO DE JANEIRO AIRPORTRT

Date :   22 October 2011

Review by : A Gaitan (Argentina)

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Staff Service

Very clean and elegant but limited services. Wifi through a 3rd party company which gives you limited time (1 hour card). Nice selection of beverages but food in a "canapé" style.



TAM AIRLINES / STAR ALLIANCE GOLD BUSINESS CLASS LOUNGE REVIEW  - RIO DE JANEIRO AIRPORT

Review by : Margaret Jones (UK)

Date :   2 May 2011

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Lounge small and very busy people were sitting on the floor as there were no seats. Internet access good. Food dreadful. Limited quantity and what was available was awful. No cups or glasses available. Wine good but appears soft drinks were only limited to local brands, perhaps due to the high volume of passengers in the lounge at any one time. Receptionist very pleasant but catering staff very sullen. I left very promptly after writing this review. Colleagues who have also passed through this lounge have had a similar experience.




TAM AIRLINES BUSINESS CLASS SALA VIP LOUNGE REVIEW  - SAO PAULO AIRPORT

Review by : Jonathan McMillan

Date :   17 July 2009

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I quite enjoyed the lounge - only negative is that it can get overcrowded. But since my flight was a later one, pax from other flights left early. I had a nice shower and enjoyed the toiletries. The food is in reasonable - tasty snacks and cakes. Drinks are good and wine is served if asked. Quite enjoyed the live music played by the pianist, which always set a soothing mood. Internet is good and wi-fi password is given as you enter the lounge by receptionist.




TAM AIRLINES BUSINESS CLASS SALA VIP LOUNGE REVIEW  - SAO PAULO AIRPORT

Review by : M Rapp

Date :   15 July 2009

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Staff Service

Small, but nice place as long as it not crowded. Choice of newspapers/magazines as well as snacks is limited. Surprisingly there was beer and hard liquor, but no wine available. Internet computers are available for free. Nice and welcoming staff. Shower was great with lots of towels and toiletries.




TAM AIRLINES BUSINESS CLASS AMERICAN EXPRESS CENTURION LOUNGE REVIEW  - BUENOS AIRES AIRPORT

Review by : A Hetier

Date :   31 December 2008

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I concur with the former comment. Either they didn't refurbish the Amex lounge, or no result was visible. Clean but empty. Just a place to seat, a rest room, and nothing to eat. No internet connexion. I went out.




TAM AIRLINES BUSINESS CLASS ADMIRALS CLUB LOUNGE REVIEW  - PARIS CDG AIRPORT

Review by : A Hetier

Date :   31 December 2008

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This is a lounge that could improve. A choice of drinks, comfortable seats, but little food and an internet connection that comes and goes. But the staff are nice and announcements are made timely. The location of the lounge itself (near the gates) is convenient, but the gates location are not (you have to walk across the entire terminal and to use stairs, so if you have any duty-free shopping to do, you should plan to do it before going to the lounge).



 

TAM AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Review by : A Hetier

Date :   10 December 2008

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Staff Service

Like everything in Guarulhos airport, TAM's lounge is too small. Signalling is poor: the lounge is located on the second floor (turn left just after passport control before entering the duty free shop). But generally you will find a place to seat in one of the three rooms. The selection of snacks is not wide, but fresh and they can fix you a caipirinha if you ask for it. It has a shower (what a blessing!) and if you use it they will give you a nice selection of L'Occitane toiletries. The Wi-Fi works well. Sometimes a musician plays the piano. Announcements are made timely. Staff are helpful and proficient in English, sometimes in Spanish.






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