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YEMENIA YEMEN AIRWAYS Passenger Reviews and Customer Trip Reports |
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YEMENIA Yemen Airways customer review : 14 February 2010 by Roy Clogstoun (Saudi Arabia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
RUH-Sana'a return, on time on both legs. RUH-SHH sector was run by the customary A319 which
look tired and old. No IFE and food was inedible. SHH-RUH sector a newer A330 was used but
still no IFE. Food on this sector was passable, scrambled eggs and foul. On both sectors staff
ensured that security procedures were adhered to which was reassuring.
YEMENIA Yemen Airways customer review : 18 July 2009 by S Metcalfe (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ADD-AMM via Sanaa. Overnight in Sanaa where Yemenia provide hotel and breakfast. Pleasant
flight attendants and acceptable food. A good flight and a lot cheaper than competitors.
I had to change this flight and put it forward by one week, which was no problem and didn't
cost anything to change.
YEMENIA Yemen Airways customer review : 10 March 2009 : by I Chernin
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Customer Rating : 4/5 |  |
Addis Ababa to Cairo, via Sana'a. I was pleasantly surprised. The food was very good. The
planes were relatively new and in good condition. And this flight was at least $250 cheaper
than all other alternatives for this route with other airlines. My only concern was the fact
that I bought the ticket online from Bravofly.co.uk and got a confirmation number with no
other instructions. However, when I showed up at the airport, I was told that my tickets were
cancelled because I didn't reconfirm the flight 72 hours in advance with a local office. I've
never had to do this for a flight for which I had already paid. Good thing they had 2 seats
still left on the flight and rebooked my friend and I without further issues.
YEMENIA Yemen Airways customer review : 18
February 2009 : by Jack Smith
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Customer Rating : 4/5 |  |
The tickets were the cheapest available. The Sana'a airport is very old, small and
inadequate. They say the new airport should be ready soon. The in flight entertainment is not
that great. I notice less delays so they must be doing something good. I like the e-
ticketing system. The food was good. The plane interiors needs to be maintained. I noticed
some footrests that need some attention. Overall, for the money you pay, it is a good
airline.
YEMENIA Yemen Airways customer review : 31 May 2008 : by Sahar Choudhury
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Customer Rating : 2/5 |  |
The return tickets London to Bangladesh were cheap so I chose to try them out. Both the economy and
First class seats are shabby. London-Yemen flight was less than half full on an Airbus 310. In
flight entertainment was abysmal with the same film shown on both outward and inward flights. There
is no personal in-flight entertainment system, everyone shares the same overhead screen. Sana'a
airport transit lounge lets the airline down. There were over 200 people in the lounge with only 3
filthy cubicles for men and none of them had a working flush or toilet paper, and all of them were
overflowing with excrement (I have photos). There was no soap either. The 5 hour transit wait was
unpleasant. Sanaa to Bangladesh flight was full. The aircraft was infested with flies and it was
hard to eat. Food isn't great but its ok for the price. There are no snacks even if you ask. No
extra milk for tea either except the powder sachet that you get once with your main meal.
Reconfirming the flights in Bangladesh was erratic. Local agent asked I present my passport and
ticket in person and present a copy of my visa (I was told by UK travel agents I only needed to
phone in order to reconfirm)! In the end I argued with him and sent him a copy of my ticket and
passport by fax. Return journey from Bangladesh to Sana'a was the same on Flight IY0873, and the
first class seat I was in (seat 2E) was very shabby and only slightly larger than economy but did
have good legroom. The footrests were broken and there were flies buzzing around. Trasit at Sanaa to
London was done in the bus and boarding cards handed out while the bus was moving to the transit
lounge where more people got on. The official took all our passports and disappeared for a while. He
then left all our passports with a fellow passenger and jumped off the bus. We had to frantically
grab our passports because of the risk of theft. Sanaa to London flight had same food and flies, and
the stewardess explained that the flies were around because of the dates in Yemen. We requested she
spray insecticide and she said she would try but it never happened. 20 minutes before landing at
Heathrow she sprayed insecticide but that was because of UK rules. Verdict - Flight schedule was
super, crew dont go the extra mile. I will travel with them again if the fare is cheap and I am the
only traveller, otherwise I will give them a miss. Not recommended for families because of the
really poor transit lounge and toilets.
Yemenia review by Z Khan
17 May 2008 Customer Trip Rating : 
I bought the ticket as it was the cheapest available, the service was horrible. The planes are ok
and sometime you will have plenty of space to rest. There is very little in flight entertainment
system. The headset does not work for most of the seats. Sana'a international airport is the worst
airport I have seen in my life. There is a big dirty waiting room for the transit passenger and no
facility to buy food or even shop. Strangely enough, you have to request the guards to let you in
the duty free region and most of them don’t understand English. The airport staff are very rough.
The connecting flights are not regular. So if you miss one, you are stuck at Sana'a for 2/3 days.
Onboard food choice is very limited and sometimes I was offered no choice. Though there were options
in the menu the cabin crews were giving whatever they want to the passengers. You can save some
money with this but at the end of the day may have to regret like me.
Yemenia review by Nizar Bantan
8 April 2008 Customer Trip Rating : 
Jeddah-Sanaa-Paris return. On the way back I had big problem when I arrived to Sanaa, my flight from
Sanaa to Jeddah was supposed to depart at 1 am - operations cancelled this flight without being
advised and postponed it to 1 pm next day. This flight was then delayed on ground as well while all
the passengers onboard, waiting for a VIP. The whole journey took me more than 40 hours.
Yemenia review by Geir Tonstol
11 June 2007 Customer Trip Rating : n/a
Sana'a to Cairo, First Class. Only five passengers in the spacious F-cabin onboard this A330. Though
flight lasted less than three hours, the inflight service was impressive. Fruit cocktails served
prior to takeoff, Yemeni tea and dates served before a three course meal with wide selection of
(non-alcoholic) drinks. Comfortable seats reclined to fully flat position. Large individual TV
screens for IFE. Porcelain miniatures of national landmarks offered as gifts just before landing.
Excellent on-time performance!
Yemenia review by Meghan Zimmerman
29 January 2007
Cairo to Sanaa and back. The service was good. Round trip flight had
good service and despite a few kids running in the aisles it was a
peaceful flight. Though I was confident of Yemeni before, I am a little
shaken up of a Yemenia flight report from my husband, and worry about
his flight home.
Yemenia review by Olli Toivonen
19 October 2006
London to Aden (direct flight). Everything was OK, except flight went
down to Sanaa, not continuing to Aden. There was no information during
flight concerning this. 35 passengers was left to Sanaa airport. Next
plane to Aden was departing after 18 hours. Luckily, Yemenia paid us
taxi, so we went last 350km with Peugeot 505 with driver + four people
and luggages. I fly few times From ADE to SAA and back during my stay.
Every flight had some problems. Return flight from Aden to Sanaa had to
be confirmed twice before departure. From Sanaa to Frankfurt flight was
OK. It seems that domestic flights are made with left hand, but
international flights are taken care better. Next time I went to Aden
via Dubai, DXB-ADE-DXB was with Yemenia with no big problem, only some
delays. On international flights cabin crew was also better than
domestic flights.
Yemenia review by Gill Holmes
12 April 2006
I flew 2 international flights London - Sana'a and 2 internal flights to
Socotra and I have to say that on every flight the crew were the
friendliest I have encountered in the last 5 years. Suggesting where we
sit for the best views, making extra cups of tea etc. While the internal
flights were completely full and the Yemenis carry enough hand luggage
to fill the pane twice over, the international flights were so empty
everyone had a whole row of seats to themselves which sure makes a
change.
Yemenia review by Jane Geels
26 January 2006
I had a fully reconfirmed ticket from Sana'a to Socotra and back. In
Sana'a I was told the flight is full (!!) and could I come back every
day to see if there are any changes. I finally got a seat on the plane.
In Hadibu (on the island of Socotra) I had my ticket reconfirmed by an
agent a week prior to departure, and he was told that my name had been
cancelled. As I had to fly back to Europe the same day I was furious.
After a lot of angry words there was suddenly a seat available for me.
The flight from Sana'a to Socotra costs 300 euros - one can almost fly
from Amsterdam to New York for this fare! On the plane we were told that
they had run out of coffee, and we received nothing to eat or drink from
7am in the morning until 11am, when we reached Sana'a airport! Never in
my life have I experienced such bad service and incompetence.
Yemenia review by Sverre Daehlen
29 November 2005
I fly Yemenia every six months on the route Riyadh-Sana'a (via Aden) and back to Riyadh. They have
reasonably new, clean aircraft with good legroom and the food is no better or worse than what you
are served on short distance economy class journeys on other airlines. Punctuality has been good
except once, and Yemenis are generally welcoming people which also applies to my experience with
Yemenia booking-office staff in Sana'a. However, I agree that most airlines in this region offer
lower standards of aircraft and service on typical expat flights to Asia, and flights with large
numbers of deportees from Saudi Arabia can be a mixed experience. Generally I am satisfied with
Yemenia and will use them on future flights to Sana'a.
Yemenia review by L Singh
9 January 2004
London - Sana'a to Jakarta and found the service bad. I chose for Yemenia because it was the
cheapest rate. I never have been in a airline with such rude FA's especially the male
attendants!
IFE was below average, seat was cramed, not comfortable, inflight catering was OK, but the cabin
interior was so dirty. I feel sorry for the pax who sit near the restrooms, it smells so bad!
Yemenia review by Sam Park
17 November 2003
I travelled on Yemenia several times. The main problem is the lack of
professionalism and punctuality .
Yemenia review by David Howe
24 October 2003
Last summer, we flew Sana'a - London return. I just wish to show my gratitude and
admiration to the crew for catering to my two children's whims & fancies. They were able to tame
them!
Yemenia review by B Herdens
07 May 2003
My trip was from Paris to Sana'a as a tourist and I wish to applaud the Yemenia flight attendants' customer
service throughout the long flight. It was a cherishable trip.
Yemenia review by Baljeet Panaich
07 November 2002
I travelled Yemenia, Sanaa to Mumbai. The attitude of male flight
attendants on the flight was despicable. I have worked as a flight attendants for a long time also
and I do understand the pressure of a full load flight on cabin crew, but they are trained for this,
aren't they? There is no excuse for them to be rude to the passengers and obstruct the way to the
toilets etc, just because a meal service is going on. I was very surprised to see a male flight
attendant frowning at a passenger just because he wanted to lodge a complaint. It is sad that the
workers in the airline judge the passengers by their language and lineage and then decide their own
attitude towards them. This is for others, I wasn't spared either. I was four months pregnant at the
time of the flight and also suffering from irritable colon syndrome, therefore needed to use the
toilet frequently. I dared the flight attendant to go to the toilet during the meal service. On my
way back to the seat, I had to wait for good fifteen minutes near his cart. He did not even look in
my direction either to explain or to apologize even after after my asking him to please give me a
way as I desperately needed to sit.
Yemenia review by M Mantle
04 April 2002
I've been searching for a means to vent and express my frustration with Yemenia. The airline was run
and operated by folks who barely know anything about customer service. We flew from United States
to Asmara, Eritrea. The route we took was Delta airline from Atlanta to Frankfurt and changed
airline to Yemenia and flew to Asmara thru Sanaa.
Before we departed we asked them if the flight was non-smoking they assured us that was the case,
when we boarded we saw a man puffing a cigarette and reminded him that this was non-smoking flight.
He simply laughed and we notified the attendant and told us to find an empty seat in an air craft
filled with passengers and left us alone. After we pleaded the smoker he felt sorry and went to the
rest room and continued smoking.
We landed in Sanaa around 11pm and we were greeted with folks who could barely speak English.
The only means of communication was yelling and sign language. For the first time,
I felt like a prisoner and all passengers were under a watchful eye of the police. After they gave us our
boarding pass - which was another fiasco, since they can't read English, the passengers had to make
sense of their hand writing and sort out the names and tell them who is who. Later we boarded a
bus and were sent to another area which resembles a warehouse. According to the schedule the wait
was supposed to be one hour. We waited for three hours - the filthy area with no
air conditioning. We asked airline agents for the revised schedule,
they kept ignoring us and telling us to wait. They were rude and impolite. Three hours later,
we took off. After this horrible experience and lousy service, I decided to dump their return ticket and use
Lufthansa on my way back to United States. It was like NIGHT and DAY.
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