Karthago Airlines Passenger Reviews and Karthago Airlines Customer Trip Reports
KARTHAGO AIRLINES review : 7 July 2008 : by M Harris
Customer Rating : 1/5
We have just travelled back from Tunisia. After a 7 hour delay flying from Gatwick with no
explanation, only to be met when we boarded with a grumpy crew with no interest in the passengers,
and a plane that was borderline on the unsafe. Broken seats, tables, and a tatty cabin.
On the way back, there were four Karthago flights, the first was delayed for 14hrs, a Manchester
flight delayed for 9.5hrs, ours for 7hrs and another one indefinitely. Again, with no explanation
other than a technical fault. So as per the comment below, two technical faults in a week, not
reassuring. The plane coming back was worse.
KARTHAGO AIRLINES review : 7 July 2008 : by P Kearsey
Customer Rating : 1/5
I have just returned from Tunisia flying Monastir Manchester with Karthago and can safely say that
I will never fly with them again. The two hour delay on the way out was nothing compared to the
nearly 10 hour delay on the way back. A brief apology was made when we were finally on board but no
explanation offered other than that "they'd had a really bad week". What made the experience even
worse was the misleading or complete lack of information about what was happening and no obvious
presence of staff from the airline at the airport to keep us updated. We were initially informed of
a six hour delay by our tour operator (Just Sunshine) on the way to the airport and were transferred
to a nearby hotel to wait. We were provided with lunch (though the quality of food was poor). Our
tour rep seemed unable to keep us informed of reason for the delay or keep us updated - some
passengers resorted to the internet or relatives in the UK for information. When we were taken to
the airport after six hours we were informed we would be taking off around 7/7.30. However at 7.30
we were still waiting at the departure gate (although the information boards were flashing 'last
call'). The departure time shown on the boards then changed to 8.30, then 9.30. Just after we
received a free soft drink for our troubles the boarding announcement finally came and we took off
nearly 10 hours late. We were not alone in our experience - the other 4 Karthago flights shown on
the information boards were delayed including the Gatwick flight which had a 6.5 hour delay by the
time we left, I don't know how much longer they had to wait.
KARTHAGO AIRLINES review : 3 July 2008 : by C Parfitt
Customer Rating : 1/5
Just come back from a week in Tunisia and flew with Karthago Airlines - shocking! Had a 4 hour delay
flying out and staff were very surly and unfriendly. They served one side of the plane drinks and
not the other. The airline food was awful - I usually eat most airline food given to me but this was
awful. Coming back was even worse - 6.5 hour delay and a complete fiasco - no one told us anything -
started at 2 hour delay and then kept going up. we were transferred to a hotel near the airport and
were given an awful meal. Picked up a few hours later and finally boarded the flight having had to
clear customs again and being asked for our visa forms even though we had already handed them in.
Then we had to find our duty free and hang around. Once on the flight - a short apology was given
but no explanation why we were delayed. The FAs were rude and too busy talking about what they were
up to than being interested in the passengers. I would avoid this airline if at all possible - they
only have a fleet of 6 planes and we had two with technical faults in one week!
KARTHAGO AIRLINES review : 2 July 2008 : by Paul Slater
Customer Rating : 2/5
My outward flight from Gatwick airport to Monastir (Tunisia) was delayed by four hours; no real
explanation was given and apologies seemed less than sincere. Worst still was the return journey.
There was a seven-hour delay and there were no ground staff available. The announcement that
passengers were to be taken from the airport to a local hotel were so disorganised and unintelligble
that several passengers missed the announcements altogether. Again, no representatives from the
airline showed themselves. The meal provided at the hotel - burgers, lukewarm vegetables and
potatoes followed by melon pieces - was, to say the least, poor. While the in-flight cabin service
and catering were reasonable, the airline seemed not to care a jot about the inconvenience to
passengers on both outward and return flights. Unless there is absolutely no other option, I shall
not fly with Karthargo again.
KARTHAGO AIRLINES review : 25 June 2008 : by Debbie Griffiths
Customer Rating : 4/5
Thomas cook changed our flight to go with Kathargo. On time, plane clean and comfortable and staff
most friendly and helpful. We enjoyed our meals on the outbound and inbound and drinks were
plentiful at no charge only for alcoholic drinks. Overall the airline was equally as good as any
others we have flown.
KARTHAGO AIRLINES review : 20 May 2008 : by W Rioch
Flew to Monastir. The flight was on time with a crew who were efficient and friendly. The plane was
clean, meal excellent and there was more leg room than usual for a charter flight. On the return the
plane was obviously older! One or two passengers had broken seats and the meal was not so good.
However, I would still be happy to fly with Karthago again.
Karthago Airlines - by Linda Evans
26 October 2007
Cardiff to Monastir return. Never again with this airline. Dirty cabin, seat pocket full of rubbish,
ripped seats, I had a person in my lap all the way home as the seat wouldn't go vertical, and my rear
end on a broken spring all the way there. On the way back we could actually see the flight deck as we
took off as the door wasn't shut - again very off putting. Food was ok, but tea and coffee sparse and
cold. A lot of the duty free goods were unavailable.
Karthago Airlines - by J Terry
26 October 2007
Cardiff to Monastir return. Both flights on time, staff pleasant and the food was hot. The 737-300 did
look a little old and decor, seat backs etc a little torn but no worse than many other airlines I've
flown. This airline is adequate.
Karthago Airlines - by J Parker
5 June 2007
Kathargo Airlines charter flight Dublin - Monastir return. Operated by a
Boeing 737-300 The leg room was adequate for a charter, hot meal service
both ways which was good . Cabin crew, no problem, meals and drinks
served with a smile, soft drinks free, with alcoholic drinks priced
between 2-3 euro, alot cheaper than what other airlines charge. We had a
four hour delay on our return flight, kept well informed, which was due
to the inbound flight being delayed in Vienna. Given vouchers to use in
the departures cafe for refreshments / sandwiches, which was more that
adequate for a mid afternoon snack. Outbound flight from Dublin left on
time, and arrived ahead of schedule. After reading a few of the
negative reports on them on this site, I expected the worse, but I would
have no hesitation flying with them again, it seems a lot of the reports
about them is over rated. It's not a UK airline, it's based in the
country that you are flying to, try speaking a little French to the crew
- that brings a smile, sit back and enjoy your holiday!
Karthago Airlines - by Doreen Straker
19 October 2006
Flew to Monastir 1 October. Supposed to fly out to Monastir at 18.35 hrs
but didn't fly until 01.00 hrs, no explanation given. On boarding, the
cabin was smelling of cigarette smoke - it was old and shabby, some
seating, armrests and seat belts were broken, the toilet door woudn't
close. Just one look at the food - tea and coffee were undrinkable.
There was no inflight entertainment and the cabin crew were not
pleasant. The return flight was a little cleaner, the staff more
pleasant but the food wasn't fit for consumption. All was reported to
our holiday representative on arrival at our hotel. Would never fly with
Kathargo ever again.
Karthago Airlines - by Myra MacGough
15 October 2006
Edinburgh to Monastir - aircraft was an old 737-300 which had shabby
broken seats with worn coverings on seats, armrests were broken. During
the meal our temporary tables sat an angle because armrest was broken
allowing meal trays to slip off. There was no inflight entertainment,
duty free service very poor indeed most items advertised in brochure not
available, crew had difficulty in working out how much you paid. Cabin
crew were courteous and helpful. On return flight same conditions as
before, good points both flights were on time. Can't say we were
impressed the aircraft has to be upgraded to give the passengers comfort
and service they expect. Seats very uncomfortable for three and a half
Airlines - by Julia Williams
Gatwick to Monastir on the 10th July and returned on the 17th July with this airline.
Good punctuality is about all that redeems it! The staff were friendly enough however the old
style Boeing 737-300 was very tatty, my seat was broken and the armrest was falling off. Flies
were buzzing around all the time on both journeys.Space was very cramped and the leg room was
minimal (I am only 5ft 2 and still found it tight). The food was absolutely abysmal out and
back. Outbound food hot meal) was lukewarm and was sent back three times. Inbound meal was
inedible beef stew. Roll, no butter. I wouldn't want to fly with them again.
Airlines - by Shirley de Wit
Monastir to Gatwick return. The aircraft was not clean with rubbish in seat pockets
and food smeared seat trays. Cabin crew were superb - the problem was black flies
buzziing around the whole journey - and passengers continually swatting them I was
bitten many times on my lower leg and ankles. I would not like to fly with them
Airlines - by David Starr
Kathargo charter flight London Gatwick - Monastir return. 737-300 with slightly old interior - but this was the only downside. The leg room was adequate and
compared well to most scheduled flights. Slight delay on return flight but otherwise good punctuality.
The meals on both segments were excellent with complimentary soft drinks. Alcoholic drinks were very
modestly priced at between 2 to 3 euros - much cheaper than the U. charter flights.
What made the flight was really the very friendly and efficient cabin crew.
This charter flight was a refreshing change to the cramped U.K. charters and would be happy to fly
with them again.
Airlines - by E Lam
I flew on Karthago Airlines last week from Moscow-DME to Tunis, and from Monastir back to Moscow.
On the first flight, the interior of the 737-300 looked pretty old. Some of the fabric on the seat
backs were torn. On the second flight, on a seperate 737-300, the interior was newer and in general
more comfortable. Meals were served on both flights. There was no inflight entertainment or
inflight magazine. The best part both flights were the exceptionally friendly and helpful cabin
crew. There was also a decent selection of duty free items available on board.
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