Haneda Airport gains 5-Star Rating for 5th consecutive year

September 11, 2018 Category: ,

London, UK: Tokyo International Airport Haneda has been awarded the global 5-Star Airport quality ranking for the fifth consecutive year by SKYTRAX, the international air transport rating organisation.

The 5-Star Airport rating is the highest mark of quality distinction for an airport, and honours top standards of Product and Staff service across the different assessment categories in the Airport environment. The 5-Star Airport rating confirms that Tokyo Haneda International Airport is a global leader in terms of service quality and consistency, together with product and service innovation in the airport, and is setting many global Best Practice levels for the airport industry.

Tokyo International Airport Haneda continues to rank very highly for it’s user-friendly terminal facilities, and sets the global Best Practice for the cleanliness and ambience of all passenger terminal areas. Haneda Airport has in recent years frequently being named the World’s Cleanest Airport.

Haneda Airport was praised for the very consistent standards of service efficiency and consistency, the excellent standards of cleanliness, and for making the process for both departing and arriving passengers as simple as possible. A substantial investment across all airside areas of Terminal 1 and Terminal 2 has seen the installation of seat power for customer waiting areas, boarding gates etc, and combined with the top rate power facilities in the international terminal, Skytrax noted that Haneda Airport is now one of the world leaders for this all important customer facility.

Haneda Airport domestic Terminals (T1 used mainly by Japan Airlines, and T2 used primarily by ANA) continue to set global Best Practice levels for the range and quality of shopping and food and beverage facilities located landside, whilst the Tokyo Haneda International Terminal is now well established as a 5-Star Terminal.

The airport has maintained the highest standards and continued to invest and improve customer facing facilities and developing service standards during the past year, and with less than 2 years to go, Haneda Airport is preparing itself for the increase of customers expected at the Tokyo 2020 Olympic Games.

Terminal 1 landside shopping mall

Terminal 2 central area

Wooden replica of Nihonbashi bridge at international terminal

Terminal 2 check-in area

Information kiosks

Customer Service

Wayfinding signage

Wayfinding signage

Boarding gate seating with power supply

Haneda Airport is split in operational terms, with Japan Airport Terminal Co managing and operating the Domestic Terminals 1 & 2, and Tokyo International Air Terminal Corporation managing and operating the International Terminal.

The airport has become increasingly popular for both Japanese and international customers due to it’s close proximity to downtown Tokyo.

Skytrax completed the latest quality audit evaluation at Haneda International Airport in August 2018, examining and assessing all product and service delivery areas across the terminal features at the Domestic Terminals 1 & 2, and in the International Terminal.

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