Tokyo Haneda 5-Star Airport Rating

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Tokyo Haneda Airport is certified with the highest quality 5-Star Airport Rating.

This 5-Star Airport Rating recognises the superior Quality of customer experience that Tokyo Haneda Airport provides to travellers. Airport Rating is based on criteria including process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. The ratings assess official staff (immigration, police, security, customs etc) as well as other general airport staff (shops, restaurants and cafes, help counters etc).




Tokyo Haneda Airport is located just 8.5 miles from central Tokyo, and with it’s excellent rail and road access has become a very popular airport for both international and domestic travellers.

The Airport has three terminals. The domestic terminals (Terminal 1 and 2) are connected by an underground walkway, as well as a free shuttle bus. The international Terminal is located on the opposite side of the Terminal 1 runway, and is connected to the domestic terminals by the free shuttle bus as well as the rail link.

Terminal 1 is predominantly used by Japan Airlines, as well as Skymark, StarFlyer. Terminal 2 is used by ANA All Nippon Airways, Solaseed and Air Do.Haneda Airport is open 24 hours, although the domestic terminals (1 and 2) are only open from 5am to 11pm. The International Terminal is open 24 hours.

Terminal 1 and 2 are managed by Japan Airport Terminal Co Ltd , with the International Terminal being managed by Tokyo International Air Terminal Corporation.

QUALITY RATING SUMMARY

5 StarTerminal - International
5 StarTerminal 1
5 StarTerminal 2
Scroll down for detailed Quality Ratings

Ground Transportation

5 StarPublic Transport options
5 StarLocation relative to terminal areas
4.5 StarTaxi location / availability
Hotel shuttle bus services
5 StarCar Rental services

Security Screening : T1 / T2

5 StarWaiting Times at Security
5 StarService Efficiency
5 StarStaff Attitude and Courtesy
4.5 StarStaff language skills
4.5 StarFast Track service

Security Screening : International

4.5 StarWaiting Times at Security
5 StarService Efficiency
5 StarStaff Attitude and Courtesy
4.5 StarStaff language skills
4.5 StarFast Track service

Immigration Service : International

4 StarArrivals : waiting times
4.5 StarDepartures : waiting times
Fast Track service
4 StarStaff Attitude and Courtesy
4 StarStaff language skills

Passenger Arrivals : T1 / T2

4.5 StarDirection Signage and wayfinding
4 StarWalking distances
4.5 StarBaggage delivery times
4 StarBaggage hall Facilities
5 StarBaggage cart availability
4.5 StarMeet and Greet facilities

Passenger Arrivals : International

4.5 StarDirection Signage and wayfinding
4 StarWalking distances
4.5 StarBaggage delivery times
4 StarBaggage hall Facilities
5 StarBaggage cart availability
5 StarMeet and Greet facilities

Passenger Departures : T1 / T2

4.5 StarFlight Information screen visibility
5 StarCheck in Location and Signage
4.5 StarQueue Management around Check-in
4.5 StarSeating / wating area around Check-in
4.5 StarSignage to Security / Departures

Passenger Departures : International

4.5 StarFlight Information screen visibility
5 StarCheck in Location and Signage
5 StarQueue Management around Check-in
4.5 StarSeating / wating area around Check-in
4.5 StarSignage to Security / Departures

Transfer Services

4.5 StarDirection Signage to transfer zones
4 StarWalking distances to transfer zones
4.5 StarWaiting times at transfer security
3 StarSeating area / rest area for transfer customers
4 StarEase of Transfer in Airport

Terminal Comfort : T1 / T2

4.5 StarSeat availability
4.5 StarPassenger crowding around terminal
4 StarTemperature in terminal waiting areas
4.5 StarTerminal ambience, daylight and Decor
5 StarCleanliness of public areas
4.5 StarLocation and signage for washrooms
5 StarCleanliness of washrooms
5 StarDisabled customer washrooms
5 StarBaby changing areas

Terminal Comfort : International

4.5 StarSeat availability
4.5 StarPassenger crowding around terminal
4 StarTemperature in terminal waiting areas
4.5 StarTerminal ambience, daylight and Decor
5 StarCleanliness of public areas
4.5 StarLocation and signage for washrooms
5 StarCleanliness of washrooms
5 StarDisabled customer washrooms
5 StarBaby changing areas

Terminal Facilities : T1 / T2

4.5 StarStandard of Flight Information Screens
4.5 StarStandard of Airport PA announcements
4.5 StarCustomer Service / Help counter service
5 StarLocation of ATMs
5 StarLocation of Bureau de Change
4.5 StarWiFi : ease of access
4.5 StarWiFi : free time allowance
4 StarWiFi : speed of service
4 StarComputer / Internet facilities
3.5 StarStandard of Childrens Play area
3 StarStandard of Quiet / relaxation areas
3 StarChoice and standard of Leisure facilities

Terminal Facilities : International

4.5 StarStandard of Flight Information Screens
4.5 StarStandard of Airport PA announcements
4.5 StarCustomer Service / Help counter service
5 StarLocation of ATMs
5 StarLocation of Bureau de Change
4 StarWiFi : ease of access
4.5 StarWiFi : free time allowance
4.5 StarWiFi : speed of service
4 StarComputer / Internet facilities
3.5 StarStandard of Childrens Play area
3.5 StarStandard of Quiet / relaxation areas
3 StarChoice and standard of Leisure facilities

Shopping Facilities : T1

5 StarSelection of shops : before security
4 StarSelection of shops : after security
4.5 StarChoice of standard / mainstream brands
4.5 StarChoice of luxury brands
5 StarStaff service in shopping outlets

Shopping Facilities : T2

5 StarSelection of shops : before security
4 StarSelection of shops : after security
4.5 StarChoice of standard / mainstream brands
4.5 StarChoice of luxury brands
5 StarStaff service in shopping outlets

Shopping Facilities : International

5 StarSelection of shops : before security
4.5 StarSelection of shops : after security
4 StarChoice of standard / mainstream brands
5 StarChoice of luxury brands
5 StarStaff service in shopping outlets
5 StarChoice of restaurants : before security
4 StarChoice of restaurants : after security
4.5 StarChoice of fast food restaurants
4 StarChoice of Cafes and Bars
4.5 StarInternational Brands available
4 StarPrices in restaurants, cafes and bars
4.5 StarStaff service in restaurants, cafes and bars
5 StarChoice of restaurants : before security
4 StarChoice of restaurants : after security
4.5 StarChoice of fast food restaurants
4 StarChoice of Cafes and Bars
4.5 StarInternational Brands available
4 StarPrices in restaurants, cafes and bars
4.5 StarStaff service in restaurants, cafes and bars
5 StarChoice of restaurants : before security
4.5 StarChoice of restaurants : after security
3 StarChoice of fast food restaurants
3.5 StarChoice of Cafes and Bars
3 StarInternational Brands available
4 StarPrices in restaurants, cafes and bars
4.5 StarStaff service in restaurants, cafes and bars


» Read Tokyo Haneda Airport customer reviews

» See what Airport Star Rating levels represent

» Airport Members : Rating System


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