World Airline Rating is the global airline quality ranking programme operated by SKYTRAX, the international air transport rating organisation. Ratings are determined through direct and professional analysis of Quality standards, and the Airline Star Ratings are recognised as a global Benchmark of airline standards.
SKYTRAX World Airline Rating is the only global airline quality ranking programme applied through direct and professional analysis of Quality standards. Airline Ratings range from 1-Star through to the prestigious 5-Star Airline ranking.
The ultimate Quality Approval, the 5-Star Airline Rating is awarded to airlines achieving the highest, overall Quality performance. It recognises high standards of Airport and Onboard Product together with consistent and excellent standards of Staff Service delivery across the Airport and Cabin service environments. There are presently nine airlines ranked in the 5-Star Airline category.
The 4-Star Airline Rating is a seal of Quality Approval awarded to airlines that deliver a good overall Quality performance. The ranking represents airlines providing good Product standards across different travel cabins, and delivering good standards of Staff Service for the Onboard and home-base Airport environments. There are presently 35 airlines ranked in the 4-Star Airline category.
The 3-Star Airline Rating is awarded to airlines delivering a fair Quality performance equating to an industry “average” of acceptable product and service standards. This 3-Star rating signifies a satisfactory Product quality across different travel cabins. It is performing below 4-Star requirements due to inconsistency amongst either product and/or front-line Staff Service for the Onboard and home-base Airport environments. There are presently 119 airlines ranked in the 3-Star Airline category.
The 2-Star Airline Rating includes airlines that are delivering a lower total Quality performance, in some instances below the industry average across many rating categories. A 2-Star Airline rating signifies an inconsistent or lower Quality of Product and/or front-line Staff Service for the Onboard and home-base Airport environments. There are presently 22 airlines ranked in the 2-Star Airline category.
The 1-Star Airline Rating represents a poor quality of Product delivered across the assessment sectors, combining with low and/or inconsistent standards of front-line Staff Service for the Onboard and home-base Airport. There is currently one airline classified in the 1-Star Airline category.
To publish a rating of airline safety could prove misleading to travellers, because there is no accurate, global reference of safety standards and/or safety incidents that can be truly relied upon and trusted …/ Read more