Hong Kong Airport 5-Star Rating

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This 5-Star Airport Rating recognises the superior Quality of Customer Experience that Hong Kong International Airport provides to travellers. The Airport Rating is based on criteria including process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Quality ratings assess both official staff (immigration, police, security, customs etc) as well as other general airport staff (shops, restaurants and cafes, help counters etc).




Selected ratings for Hong Kong International Airport are shown below:

Departures
4 Star Rating

Airline check in facilities

4 Star Rating

Walking distances for departures

4 Star Rating

Boarding gate facilities


Arrivals
4 Star Rating

Walking distances to baggage hall / exit

5 Star Rating

Standard of Direction & facility signage

4 Star Rating

Baggage hall facilities

4 Star Rating

Public transportation options


Transfer
4 Star Rating

Walking distances to Transfer area

4 Star Rating

Waiting times at Transfer security

3.5 Star Rating

Transfer customer facilities


Cleanliness
4 Star Rating

Cleanliness of Terminal public areas

4 Star Rating

Cleanliness of Washrooms

4 Star Rating

Cleanliness of Seating areas


Comfort
4 Star Rating

Availability of customer seating

4 Star Rating

Comfort of airport seating

3.5 Star Rating

Quiet and relaxation area


Security
4 Star Rating

Waiting times at Departures security

4 Star Rating

Screening staff service


Immigration
4 Star Rating

Waiting times at Immigration

4 Star Rating

Immigration staff service


Wayfinding
5 Star Rating

Standard of Direction signs

5 Star Rating

Standard of Flight Information screens

4 Star Rating

Help Counters and Staff Assistance


WiFi
4 Star Rating

Standard of WiFi service

4 Star Rating

Ease of access / time limitation for WiFi

4 Star Rating

Internet / computer terminals


Dining
5 Star Rating

Choice of restaurants, snacks, fast food

5 Star Rating

Choice of Cafes and Bars

4 Star Rating

International Brands available

4 Star Rating

Prices in restaurants, cafes and bars

4 Star Rating

Staff service in restaurants, cafes and bars


Shopping
5 Star Rating

Choice of Tax Free shopping

4.5 Star Rating

Luxury brand shops

4 Star Rating

Convenience type shopping

4 Star Rating

Staff service in shops


Related content

» Read Hong Kong International Airport customer reviews
» What Airport Star Ratings mean


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