British Airways 4-Star Airline Rating

4-Star Airline

 

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British Airways is certified with the 4-Star Airline Rating for the Quality of its Onboard product and service, and for the standards British Airways provides at it’s home base of London Heathrow Airport. The British Airways rating is determined through detailed, independent Skytrax audit analysis, which evaluates long and short haul onboard cabin product and staff service standards and the Heathrow Airport experience. British Airways rating is subject to review in July 2017.



British Airways – Summary Rating

4 Star Rating

First Class long haul

3.5 Star Rating

Business Class long haul

3.5 Star Rating

Business Class short haul

3.5 Star Rating

Premium Economy long haul

3 Star Rating

Economy Class long haul

3 Star Rating

Economy Class short haul


British Airways ratings

A small extract of ratings are listed below.

Airport_266

London Heathrow Airport

4 Star Rating

Check-in service : First Class

4 Star Rating

Check-in service : Business Class

3.5 Star Rating

Check-in service : Premium Economy / Economy Class

3.5 Star Rating

Arrival & Transfer service : First Class

3.5 Star Rating

Arrival & Transfer service : Business Class

3 Star Rating

Arrival & Transfer service : Premium Economy / Economy Class


Lounge_265

First Class – LHR Terminal 5

4 Star Rating

Lounge ambience, seating and comfort

3.5 Star Rating

Food, beverages and in-lounge dining

3.5 Star Rating

Rest and relaxation facilities

4 Star Rating

Washrooms and Showers

3.5 Star Rating

Lounge staff service efficiency

4 Star Rating

Lounge service hospitality

Business Class – LHR Terminal 5

3.5 Star Rating

Lounge ambience, seating and comfort

3.5 Star Rating

Food, beverages and in-lounge dining

3 Star Rating

Rest and relaxation facilities

3 Star Rating

Washrooms and Showers

3.5 Star Rating

Lounge staff service efficiency

3 Star Rating

Lounge service hospitality


seats_248
4 Star Rating

Seat comfort : First Class

3.5 Star Rating

Seat comfort : Business Class

4 Star Rating

Seat comfort : Premium Economy

3.5 Star Rating

Seat comfort : Economy Class


Inflight Catering
3.5 Star Rating

Food and Beverages : First Class

3 Star Rating

Food and Beverages : Business Class

3 Star Rating

Food and Beverages : Premium Economy

3 Star Rating

Food and Beverages : Economy Class


Inflight Entertanment
4 Star Rating

Choice of Movies, TV and other IFE options

4 Star Rating

Language choices for Movies & TV

3.5 Star Rating

Consistency of Inflight Entertainment across aircraft

1 Star rating

Onboard WiFi connectivity options


CabinStaff
4 Star Rating

Typical inflight service efficiency

4.5 Star Rating

Courtesy and Enthusiasm of Staff

4 Star Rating

Language skills for cabin staff

4 Star Rating

Service hospitality portrayed by staff

4.5 Star Rating

Consistency of typical service across flights


Comfort_items
3.5 Star Rating

Quality of Amenity products (premium cabins)

3.5 Star Rating

Standard of pillows & blankets

3 Star Rating

Availability & standard of washroom products

3.5 Star Rating

Cleanliness and presentation of aircraft cabin

3 Star Rating

Washroom cleanliness and maintenance through flight

4 Star Rating

Cabin temperatures during flight


Related British Airways content

» British Airways Customer reviews
» British Airways Seat reviews
» British Airways Lounge reviews


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