British Airways 4-Star Airline Rating

4-Star Airline

 

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British Airways is certified with the 4-Star Airline Rating for the Quality of its Onboard product and service, and for the standards British Airways provides at it’s home base Airport of London Heathrow Airport. British Airways 4-Star Airline rating is determined through the Skytrax Audit system, which analyses cabin product and customer service standards onboard British Airways flights and also across the British Airways airport experience.



British Airways Quality Rating

Selected product and service ratings for British Airways are shown below.

Airport_266

London Heathrow Airport

3.5 Star Rating

Check-in service : First Class

4 Star Rating

Check-in service : Business Class

3.5 Star Rating

Check-in service : Premium Economy / Economy

4 Star Rating

Arrival & Transfer service : First Class

3.5 Star Rating

Arrival & Transfer service : Business Class

4 Star Rating

Arrival & Transfer service : Economy Class


Lounge_265

London Heathrow Airport

First Class lounge

4 Star Rating

Lounge ambience, seating and comfort

3.5 Star Rating

Food, beverages and in-lounge dining

3.5 Star Rating

Rest and relaxation facilities

4 Star Rating

Washrooms and Showers

3.5 Star Rating

Lounge Staff service efficiency

4 Star Rating

Quality of lounge service hospitality

Business Class lounge

3.5 Star Rating

Lounge ambience, seating and comfort

3.5 Star Rating

Food, beverages and in-lounge dining

3.5 Star Rating

Rest and relaxation facilities

3.5 Star Rating

Washrooms and Showers

3.5 Star Rating

Lounge Staff service efficiency

3 Star Rating

Quality of lounge service hospitality


seats_248
4.5 Star Rating

Seat comfort : First Class

3.5 Star Rating

Seat comfort : Business Class

4 Star Rating

Seat comfort : Premium Economy

3.5 Star Rating

Seat comfort : Economy Class


Inflight Catering
4 Star Rating

Food and Beverages : First Class

3.5 Star Rating

Food and Beverages : Business Class

4 Star Rating

Food and Beverages : Premium Economy

4 Star Rating

Food and Beverages : Economy Class


Inflight Entertanment
4 Star Rating

Choice of Movies, TV and other IFE options

4 Star Rating

Language choices for Movies & TV

4 Star Rating

Consistency of Inflight Entertainment across aircraft

No Rating

Onboard WiFi connectivity options


CabinStaff
4 Star Rating

Typical inflight service efficiency

4 Star Rating

Courtesy and Enthusiasm of Staff

4 Star Rating

Language skills for cabin staff

3.5 Star Rating

Service hospitality portrayed by staff

3.5 Star Rating

Consistency of typical service across flights


Comfort_items
3.5 Star Rating

Quality of Amenity products (premium cabins)

4 Star Rating

Standard of pillows & blankets

3 Star Rating

Availability & standard of washroom products

3.5 Star Rating

Cleanliness and presentation of aircraft cabin

3 Star Rating

Washroom cleanliness and maintenance through flight

4.5 Star Rating

Cabin temperatures during flight


Related British Airways content

» British Airways Customer reviews
» British Airways Seat reviews
» British Airways Lounge reviews


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