The 2-Star Airport rating reflects an airport experience that falls below the industry average across many of the ranking criteria.
The 2-Star Airports may achieve satisfactory ratings for some assessment items, but the total customer experience is judged to be poor and/or too inconsistent for both product and service standards.
This service ranking covers all front-line areas such as customer service, security, immigration, shop outlets and food and beverage facilities.
Airport Quality ranking covers front-line areas for departures, arrival and transfer, including airport facilities, customer service, security, immigration, shop outlets and food and beverage facilities. Any airport requiring further information about Airport Star Ranking and Quality Rating may contact Skytrax through our » Corporate Feedback page.