The 2-Star Airport rating reflects an airport experience that falls below the industry average across many of the ranking criteria.
The 2-Star Airports may achieve satisfactory ratings for some assessment items, but the total customer experience is judged to be poor and/or too inconsistent for both product and service standards. This service ranking covers all front-line areas such as customer service, security, immigration, shop outlets and food and beverage facilities.
World Airport Rating is the global airport quality ranking programme operated by SKYTRAX, the international air transport rating organisation. Ratings are determined through direct and professional analysis of Quality standards, and the Airport Star Ratings are recognised as a global Benchmark of airport standards.
Airport Quality ranking covers front-line areas for departures, arrival and transfer, including airport facilities, customer service, security, immigration, shop outlets and food and beverage facilities.