Read the LATEST Star Ranking news


SKYTRAX introduced the World Airline Star Rating® programme in 2000 - the Quality Analysis system that ranks airline product and service standards, based on professional evaluation by airline audit specialists.

World Airline Star Rating® provides the world airline industry (and it's customers) with a professional, unified Quality classification system that is now the internationally recognized symbol of airline product and service standards.

World Airline Star Rating™ is the unique, specialist programme of SKYTRAX Quality assessment - any third party use of the Airline Star Rating® details must make reference to the official SKYTRAX source of rating.

The World Airline Star Rating Programme allows airline customers to check an airline official rating for Product and Service standards.  Every airline is ranked on the basis of the "delivered" front-line Product and Service quality - with Star Ranking levels representing  "international" product and service standards.  (In the case of "domestic-only" airlines, Star Ranking reflects domestic product and service quality.)

Star Ratings reflects the reality of delivered product and service supplied to customers. We do NOT include commercial factors (eg fares, schedules, frequent flyer rewards etc) in an Airline Star Rating, because we are interested in the "front-line" product and service that customers receive from each airline.

STAR RANKING - METHODOLOGY

The Star Ranking details shown online for each airline represent a summary of actual Quality Ranking and Analysis that is applied across each airline's Product and Service standards by SKYTRAX. A full Star Rating determination examines more than 800 different areas of product and service delivery for each airline, and the complete listing is only available to subscribing airlines to the World Airline Star Rating® programme.

For more details of World Airline Star Rating® please refer to    Ranking Methodology   (available to airlines only)

STAR RATING CATEGORIES

the world's 5-star airlines ™

The ultimate sign of Quality Approval, awarded to airlines achieving highest overall Quality performance.  The Official 5 Star Airline® ranking recognises the high standards of Airport and Onboard Product across assessment categories, combined with consistently high standards of Staff Service delivery in both the Onboard and Airport environments.

The Official 5 Star Airline® ranking recognizes those airlines at the forefront of product and service delivery excellence, often setting trends to be followed by other airlines.      What makes a 5 Star Airline ?           Are 6-Star Star Airlines taking off ?

the world's 4-star airlines ™

A seal of Quality Approval, awarded to airlines supplying a good Quality performance.  The Official 4 Star Airline® ranking signifies airlines achieving a good standard of Product across all travel categories - with good standards of Staff Service delivery in both the Onboard and Airport environments.

the world's 3-star airlines ™

This Star Rating is awarded to airlines supplying a fair Quality performance that conforms to an industry "average" of acceptable product and service standards. The Official 3 Star Airline® ranking signifies a satisfactory standard of core Product for most travel categories - but may reflect inconsistent standards of Staff Service and/or Product delivery in either Onboard or Airport environments.

the world's 2-star airlines ™

This Star Rating is awarded to airlines delivering a poor Quality performance, below the industry Quality average across the ranking sectors.  An Official 2 Star Airline® ranking normally signifies a poor standard of Product and / or poor and inconsistent standards of Staff Service delivery in the Onboard or Airport environments.
 

the world's 1-star airlines ™

The Official 1 Star Airline® ranking signifies some very poor standards of Product across the ranking sectors, with poor, inconsistent standards of Staff Service delivery in Onboard and Airport environments.
 

Unclassified Airlines

The Unclassified Airline category covers airlines that are either still subject to a Star Ranking review, or those airlines which have been dropped / suspended from the Star Ranking programme.

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