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World Airline Quality Star Rating





The Airline Quality Rating programme

 

NEW : Select and Sort Airline Star Rating data


The Airline Star Rating system is the global programme managed by Skytrax which classifies airlines according to the Quality of their front-line product and staff service standards. Introduced in 1999, the Airline Star Rating system is regarded as the leading global Benchmark of airline standards.  Before a Star Rating level is awarded, Skytrax conduct a detailed Quality analysis across more than 800 different areas of an airline's front-line product and staff service standards.

The Star Rating programme operates a real-time analysis format within Skytrax, to ensure that Airline Star Rating levels are constantly maintained and adjusted in accordance with changes made by an airline, be this to product or service standards.

Airline Star Rating is not based on customer feedback or reviews, but detailed Audit analysis that ensures every airline is guaranteed a fair and independent approach. Ratings look at all areas of an airline's airport and onboard product and service standards, and this is applied across all cabin types, be they short, medium or long haul. Within the Star Rating criteria, there are key requirements that will determine a final rating level, and these govern key product areas such as seat standards and inflight entertainment.

Seat comfort remains a priority factor to most passengers, in Economy, Business or First class - and this is a well-proven feature in final trip satisfaction. Skytrax apply key guidelines that determine what is necessary to achieve specific Star Rating levels, and cabin seating forms a part of this. Skytrax have a clear definition as to what delivers required 5-Star Quality levels, to ensure the necessary standards and 5-Star exclusivity can truly stand out.

World Airline Star Rating provides the world airline industry and it's customers with a professional, unified Quality classification system that is the internationally recognized symbol of airline product and service standards.  Every airline is ranked on the basis of the delivered front-line Product and Service quality - with Star Rating levels representing  international product and service standards.  In the case of domestic-only airlines, Star Rating reflects domestic product and service quality.)

SKYTRAX do not include commercial factors (eg fares, schedules, frequent flyer rewards etc) in an Airline Star Rating. These are areas that change so frequently it would not be possible to operate a fair and accurate Rating system, and the primary focus of airline Star Rating is to highlight the "front-line" product and service that customers can expect from each airline.



STAR RATING - METHODOLOGY

Star Rating examines over 800 different areas of front-line product and staff service delivery. The complete listing is available to airlines featured in the World Airline Star Rating programme. 

For more details of World Airline Star Rating please refer to    Rating Methodology



THE AIRLINE STAR RATING CATEGORIES


The Leading Airlines of the World

  5-STAR AIRLINES

The ultimate sign of Quality Approval, awarded to airlines achieving highest overall Quality performance.  The 5-Star Airline rating recognises the high standards of Airport and Onboard Product across assessment categories, combined with consistently high standards of Staff Service delivery in both the Onboard and Airport environments.  The unique 5-Star Airline rating recognizes those airlines at the forefront of product and service delivery excellence, often setting trends to be followed by other airlines. 

4-Star airlines

  4-STAR AIRLINES

A seal of Quality Approval, awarded to airlines supplying a good Quality performance.  The unique 4-Star Airline rating signifies airlines achieving a good standard of Product across all travel categories - with good standards of Staff Service delivery in both the Onboard and Airport environments.

3-Star Airline

  3-STAR AIRLINES

This Star Rating is awarded to airlines supplying a fair Quality performance that conforms to an industry "average" of acceptable product and service standards. The unique 3-Star Airline rating signifies a satisfactory standard of core Product for most travel categories - but may reflect inconsistent standards of Staff Service and/or Product delivery in either Onboard or Airport environments.

2-Star Airlines

  2-STAR AIRLINES

This Star Rating is awarded to airlines delivering a poor Quality performance, below the industry Quality average across the rating sectors.  A 2-Star Airline rating normally signifies a poor standard of Product and / or poor and inconsistent standards of Staff Service delivery in the Onboard or Airport environments.

  1-STAR AIRLINES

The 1-Star Airline rating signifies some very poor standards of Product across the rating sectors, with poor, inconsistent standards of Staff Service delivery in Onboard and Airport environments.

  UNCLASSIFIED AIRLINES

The Unclassified Airline category covers airlines that are either still subject to a Star Rating review, or those airlines which have been dropped / suspended from the Star Rating programme.

   






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