Official World Airline Star Rating®
: from SKYTRAX Research
SKYTRAX introduced the World Airline Star Rating® programme in 2000. It is a Quality Analysis system
that ranks airline
product and service standards, based entirely on professional evaluation
conducted by SKYTRAX airline audit specialists.
The World Airline Star Rating® remains a unique, specialist programme of SKYTRAX Quality assessment, and any use of the Airline Star Rating®
levels must make reference to the official SKYTRAX source of rating.
The World Airline Star Rating® Programme allows airline customers to check an
airline official rating for Product and Service standards.
Every airline is ranked on the basis of the "delivered" front-line Product and Service quality - with Star Ranking
levels representing "international" product and service standards. (In the case of "domestic-only" airlines, Star Ranking reflects domestic product and service quality.)
Star Ratings reflects the reality of delivered product and service supplied to customers. We do
NOT include commercial factors (eg fares, schedules, frequent flyer
rewards etc) in an Airline Star Rating, because we are interested in the "front-line" product and service that customers receive from each airline.
STAR RANKING - Methodology
The Star Ranking details shown online for each airline represent a summary of the actual Quality Ranking and Analysis that is applied
each airline's Product and Service standards by SKYTRAX. A full Star Rating determination examines more than 800 different areas of product and
service delivery for each airline, and the complete listing is only available to subscribing airlines to the World Airline Star Rating® programme.
For more details of World Airline Star Rating® please refer to
 Ranking
Methodology
(available to airlines only)
STAR RATING GRADES (Airline Star Rating is reviewed by SKYTRAX every 3 months)
The World's 5 Star Airlines™
The ultimate sign of Quality Approval, awarded to airlines achieving the highest
overall Quality performance. The Official 5 Star Airline® ranking recognises the highest
standard of Product across assessment categories, and consistently high standards of Staff Service delivery in
both the Onboard and Airport environments.
The Official 5 Star Airline® ranking recognizes those airlines at the forefront of product and service delivery excellence, often setting trends to be followed by other airlines.
What makes a 5 Star Airline ?
The World's 4 Star Airlines™
A seal of Quality Approval, awarded to airlines supplying a good Quality performance. The
Official 4 Star Airline® ranking signifies airlines achieving a good standard of Product across all travel categories - with good standards of Staff Service delivery in
both the Onboard and Airport environments.
The World's 3 Star Airlines™
This Star Rating is awarded to airlines supplying a fair Quality performance that conforms to an industry "average"
of acceptable product and service standards. The Official 3 Star Airline® ranking signifies a satisfactory standard of core Product
for most travel categories - but may reflect inconsistent standards of Staff Service and/or Product delivery in either Onboard or Airport environments.
The World's 2 Star Airlines™
This Star Rating is awarded to airlines delivering a poor Quality performance, below the industry
Quality average across the ranking sectors. An Official 2 Star Airline® ranking
normally signifies a poor standard of Product and / or poor and inconsistent standards of Staff Service delivery in
the Onboard or Airport environments.
The World's 1 Star Airlines™
The Official 1 Star Airline® ranking signifies some very poor standards of Product across the
ranking sectors, with poor, inconsistent standards of Staff Service delivery in
Onboard and Airport environments.
Unclassified Airlines
The Unclassified Airline category covers airlines that are either still subject to a Star Ranking review, or those
airlines which have been dropped from the Star Ranking programme.
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