The seal of Quality Approval awarded to airlines supplying a good Quality performance across the range of Product and Service delivery rating
areas. This Rating is assessed by Skytrax after detailed Product and Service standards analysis for each featured airline (Star Rating is
connected to customer ratings).
The 4-Star Airline rating signifies airlines providing a good standard of Product across
all travel categories - combining with a good standard of Staff Service delivery
across the Onboard and Airport environments.