Melbourne Airport Star Ranking

Melbourne Airport Star Ranking of Product and Service Quality

RANKING BY TERMINAL		Melbourne Airport Skytrax Airport Rating 2012
International
Domestic





Airport Ranking : A-Z Index
Airport Star Ranking entry
Airport Star Ranking formula

Melbourne Airport (MEL) Star Ranking guide

	Passenger Reviews for Melbourne Airport	Melbourne Airport web site

	MEL Airport Ranking - Web site	MEL Airport Ranking - Security and Immigration
	MEL Airport Ranking - Passenger Arrivals	MEL Airport Ranking - Departures & Transit
	MEL Airport Ranking - Security and Immigration	MEL Airport Ranking - Terminal Comfort
	MEL Airport Ranking - Shops, Food and Beverage	SKYTRAX Airport Benchmarking

MELBOURNE AIRPORT : Web Site & Ground Transportation
AIRPORT WEBSITE

Ease of Use		Parking + Transportation information

Language Options		Transit Passenger Information

Flight Information		Terminal Guides

Shopping information		Flight Schedules

GROUND TRANSPORT

Public Transport - Available options		Public Transport - national connections

Public Transport - Ease of Location		Parking - short term

Public Transport - downtown Express		Parking - long term

Public Transport - Taxi availability		Location of Car Rental

Hotel shuttle bus - Location		Hotel shuttle bus - Service frequency

MELBOURNE AIRPORT : Security and Immigration Service
Security screening - Waiting Times		Immigration - Arrival Queue times

Security screening - Staff Efficiency		Immigration - Departure Queue times

Security screening - Staff Attitude		Immigration - Fast Track channel

Security screening - Staff Languages		Immigration - Staff Attitude

Security screening - Fast Track		Immigration - Staff languages

MELBOURNE AIRPORT : Passenger Arrivals
TERMINAL - DOMESTIC

Arrival - Walking distances		Arrival - Direction Signage

Arrival - Distance to Baggage hall		Arrival - Baggage hall Facilities

Arrival - Bag Delivery times		Arrival - Baggage cart availability

Arrival - Terminal temperatures		Arrival - Meet and Greet facilities

TERMINAL - INTERNATIONAL

Arrival - Walking distances		Arrival - Direction Signage

Arrival - Distance to Baggage hall		Arrival - Baggage hall Facilities

Arrival - Bag Delivery times		Arrival - Baggage cart availability

Arrival - Terminal temperatures		Arrival - Meet and Greet facilities

MELBOURNE AIRPORT : Departures & Transit
TERMINAL - DOMESTIC

Check in - Counter Location		Check in - Waiting times

Check in - Queue Management		Check in - Waiting facilities

Terminal - Information screens		Terminal - Walking distances

Terminal - Transfer area location		Terminal - Transfer Queue times

Ease of Transfer - Dom to Intl

TERMINAL - INTERNATIONAL

Check in - Counter Location		Check in - Waiting times

Check in - Queue Management		Check in - Waiting facilities

Terminal - Information screens		Terminal - Walking distances

Location of Transfer area		Terminal - Transfer Queue times

Ease of Transfer - Intl to Dom

MELBOURNE AIRPORT : Terminal Comfort and Terminal Facilities
TERMINAL - DOMESTIC

Terminal - Seat availability		Terminal - Flight Screens

Terminal - Passenger crowding		Terminal - Airport PA clarity

Terminal - Natural daylight		Terminal - Service counters

Terminal - Ambience & Decor		Terminal - ATM / Cash machines

Terminal - External views		Terminal - Bureau de Change

Terminal - General Cleanliness		Terminal - WiFi access

Terminal - Air Temperature		Terminal - Public Internet facilities

Comfort - Washroom Location		Terminal - Public Telephones

Comfort - Washroom cleanliness		Terminal - Business Centre

Comfort - Shower Availability		Comfort - Disabled facilities

Comfort - Hotel / Dayroom facilities		Comfort - Quiet / rest areas

Comfort - Baby changing		Comfort - Smoking area

Comfort - Child Play facilities		Comfort - Boarding Gate facilities

Comfort - Leisure facilities		Comfort - Boarding Gate seating

TERMINAL - INTERNATIONAL

Terminal - Seat availability		Terminal - Flight Screens

Terminal - Passenger crowding		Terminal - Airport PA clarity

Terminal - Natural daylight		Terminal - Service counters

Terminal - Ambience & Decor		Terminal - ATM / Cash machines

Terminal - External views		Terminal - Bureau de Change

Terminal - General Cleanliness		Terminal - WiFi access

Terminal - Air Temperature		Terminal - Public Internet facilities

Comfort - Washroom Location		Terminal - Public Telephones

Comfort - Washroom cleanliness		Terminal - Business Centre

Comfort - Shower Availability		Comfort - Disabled facilities

Comfort - Hotel / Dayroom facilities		Comfort - Quiet / rest areas

Comfort - Baby changing		Comfort - Smoking area

Comfort - Child Play facilities		Comfort - Boarding Gate facilities

Comfort - Leisure facilities		Comfort - Boarding Gate seating

MELBOURNE AIRPORT : Shopping, Food and Beverage
DOMESTIC - SHOPPING

Shopping - Landside		Tax free - Int'l brand selections

Shopping - Airside		Tax free - Pricing policy

Shops - Staff Service		Tax free - Variety of outlets

DOMESTIC - FOOD + BEVERAGE

Restaurants - Local food choices		Coffee/Snack outlets - Landside

Restaurants - Int'l food choices		Coffee/Snack outlets - Airside

Restaurants - Staff service		Food + Beverage - Price policy

Food + Beverage - Opening hours		Food + Beverage - Payment options

INTERNATIONAL - SHOPPING

Shopping - Landside		Tax free - Int'l brand selections

Shopping - Airside		Tax free - Pricing policy

Shops - Staff Service		Tax free - Variety of outlets

INTERNATIONAL - FOOD + BEVERAGE

Restaurants - Local food choices		Coffee/Snack outlets - Landside

Restaurants - Int'l food choices		Coffee/Snack outlets - Airside

Restaurants - Staff service		Food + Beverage - Price policy

Food + Beverage - Opening hours		Food + Beverage - Payment options