London Heathrow Airport official 3-Star Ranking

LONDON HEATHROW AIRPORT : official Star Ranking of Product and Service standards

RANKING BY TERMINAL		Official Star Ranking
Terminal 1
Terminal 2
Terminal 3
Terminal 4
Terminal 5

Passenger Reviews for London Heathrow Airport
Airport Star Ranking entry
Airport Star Ranking formula
Airport Ranking : A-Z Index

World Airport Star Ranking® is reviewed annually, with detailed Quality analysis of standards by SKYTRAX. Ranking does not have any association with trip reports / traveller assessments in consumer review areas of our web site.

WEBSITE : London Heathrow Airport
Ease of Use		Parking / Transportation information
Language Options		Transit / Local hotel details
Flight Information		Terminal Guide / Plans
Site Design and Layout

GROUND TRANSPORT : London Heathrow Airport

Selection of Public Transport facilities		Access by car / car parking facilities
Location of Public Transport facilities		Short term car park facilities
Frequency of Express link(s) downtown		Long term car park facilities
Cost of Express link(s) downtown		Location of hotel shuttle buses
Location / Queuing / Availability of taxis		Frequency of hotel shuttle buses
Location / Access to Car Rental facilities

ARRIVAL - TRANSIT - DEPARTURE : London Heathrow Airport

Walking distances - Arrival / Transit		Transfer between Terminals
Walking distances - Departure		Ease of Locating Check-in counters
Time / Distance to Boarding Gates		Waiting times at Check-In
Availability of baggage carts : Airside		Availability of baggage carts : Landside
Ease of Transfer : Int'l to Int'l		Crowds / Queuing in Check-in areas
Ease of Transfer : Int'l to Domestic		Seating / facilities near Check-in
Ease of Locating Transfer counters		Facilities in meet & greet areas
Ease of Locating Airline Lounges		Directional signage around airport

SECURITY & IMMIGRATION : London Heathrow Airport

Waiting times for Security screening		Immigration Queues : Arrival
Efficiency of Security screening		Immigration Queues : Departure
Staff attitude at Security screening		Fast Track Immigration channel
Security staff language skills		Staff Attitude at Immigration
Fast Track Security screening		Immigration Staff language skills
Customs Clearance procedures		Customs Staff attitude

TERMINAL COMFORT - FACILITIES : London Heathrow Airport
TERMINAL 1		TERMINAL 1
Seating Areas - Comfort & Capacity		Flight Information Screens
Passenger crowding around terminal(s)		Airport PA Information
Natural daylight in Terminal(s)		Disabled facilities / ease of access
Terminal Ambience & Decor		Quiet / rest areas
Views of aircraft / runways		Smoking policy / Smoking Rooms
Cleanliness of Terminal areas		Customer service counters
Standard of air conditioning		ATM / Cash machines
Washrooms - Numbers / Location		Bureau de Change
Washrooms - Cleanliness		WiFi facilities / Charges
Showers - Availability /Cleanliness		Public access Internet facilities
Transit Hotel / Dayroom facilities		Public Telephones
Baby changing facilities		Business Centre
Children's Play facilities		Boarding Gates : facilities / toilets
Other Leisure facilities		Boarding Gates : seating areas

TERMINAL 3		TERMINAL 3
Seating Areas - Comfort & Capacity		Flight Information Screens
Passenger crowding around terminal(s)		Airport PA Information
Natural daylight in Terminal(s)		Disabled facilities / ease of access
Terminal Ambience & Decor		Quiet / rest areas
Views of aircraft / runways		Smoking policy - No Smoking Airport
Cleanliness of Terminal areas		Customer service counters
Standard of air conditioning		ATM / Cash machines
Washrooms - Numbers / Location		Bureau de Change
Washrooms - Cleanliness		WiFi facilities / Charges
Showers - Availability /Cleanliness		Public access Internet facilities
Transit Hotel / Dayroom facilities		Public Telephones
Baby changing facilities		Business Centre
Children's Play facilities		Boarding Gates : facilities / toilets
Other Leisure facilities		Boarding Gates : seating areas

TERMINAL 4		TERMINAL 4
Seating Areas - Comfort & Capacity		Flight Information Screens
Passenger crowding around terminal(s)		Airport PA Information
Natural daylight in Terminal(s)		Disabled facilities / ease of access
Terminal Ambience & Decor		Quiet / rest areas
Views of aircraft / runways		Smoking policy - No Smoking Airport
Cleanliness of Terminal areas		Customer service counters
Standard of air conditioning		ATM / Cash machines
Washrooms - Numbers / Location		Bureau de Change
Washrooms - Cleanliness		WiFi facilities / Charges
Showers - Availability /Cleanliness		Public access Internet facilities
Transit Hotel / Dayroom facilities		Public Telephones
Baby changing facilities		Business Centre
Children's Play facilities		Boarding Gates : facilities / toilets
Other Leisure facilities		Boarding Gates : seating areas

TERMINAL 5		TERMINAL 5
Seating Areas - Comfort & Capacity		Flight Information Screens
Passenger crowding around terminal(s)		Airport PA Information
Natural daylight in Terminal(s)		Disabled facilities / ease of access
Terminal Ambience & Decor		Quiet / rest areas
Views of aircraft / runways		Smoking policy - No Smoking Airport
Cleanliness of Terminal areas		Customer service counters
Standard of air conditioning		ATM / Cash machines
Washrooms - Numbers / Location		Bureau de Change
Washrooms - Cleanliness		WiFi facilities / Charges
Showers - Availability /Cleanliness		Public access Internet facilities
Transit Hotel / Dayroom facilities		Public Telephones
Baby changing facilities		Business Centre
Children's Play facilities		Boarding Gates : facilities / toilets
Other Leisure facilities		Boarding Gates : seating areas

FOOD & BEVERAGE : London Heathrow Airport
TERMINAL 1		TERMINAL 1
Selection of restaurants / food outlets		Coffee shop / Snack counters
Service in restaurants / food outlets		International Food choices
Opening hours of Bars / food outlets		Local / ethnic Food choices
Prices of food and beverages		Currency acceptance in outlets

TERMINAL 3		TERMINAL 3
Selection of restaurants / food outlets		Coffee shop / Snack counters
Service in restaurants / food outlets		International Food choices
Opening hours of Bars / food outlets		Local / ethnic Food choices
Prices of food and beverages		Currency acceptance in outlets

TERMINAL 4		TERMINAL 4
Selection of restaurants / food outlets		Coffee shop / Snack counters
Service in restaurants / food outlets		International Food choices
Opening hours of Bars / food outlets		Local / ethnic Food choices
Prices of food and beverages		Currency acceptance in outlets

TERMINAL 5		TERMINAL 5
Selection of restaurants / food outlets		Coffee shop / Snack counters
Service in restaurants / food outlets		International Food choices
Opening hours of Bars / food outlets		Local / ethnic Food choices
Prices of food and beverages		Currency acceptance in outlets

SHOPPING FACILITIES : London Heathrow Airport

Shopping facilities : Landside		Layout of Tax Free shopping areas
Shopping facilities : Airside		Variety of Tax Free shopping outlets
Staff service in shops		Prices in Tax Free shops