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London Heathrow Airport 4-Star Airport Ranking of Product and Service Quality

RANKING BY TERMINAL
London Heathrow Airport
Skytrax Airport Rating 2012 4.0 Star Rating: Good

Terminal 1

 3.5-Star Rating

Terminal 3

 3.5-Star Rating

Terminal 4

 4-Star Rating

Terminal 5

 5-Star Rating
 

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LONDON HEATHROW AIRPORT : Web Site & Ground Transportation
AIRPORT WEBSITE      
Ease of Use 4.5-Star Rating Parking + Transportation information 5-Star Rating
Language Options 4-Star Rating Transit Passenger Information 5-Star Rating
Flight Information 5-Star Rating Terminal Guides 5-Star Rating
Shopping information 5-Star Rating Flight Schedules 5-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 4-Star Rating Public Transport - national connections 4.5-Star Rating
Public Transport - Ease of Location 3.5-Star Rating Parking - short term 4-Star Rating
Public Transport - downtown Express 4-Star Rating Parking - long term 4-Star Rating
Public Transport - Taxi availability 4-Star Rating Location of Car Rental 3.5-Star Rating
Hotel shuttle bus - Location 3.5-Star Rating Hotel shuttle bus - Service frequency 3.5-Star Rating


LONDON HEATHROW AIRPORT : Security and Immigration Service
Security screening - Waiting Times 3.5-Star Rating Immigration - Arrival Queue times 3-Star Rating
Security screening - Staff Efficiency 4-Star Rating Immigration - Departure Queue times No Ranking
Security screening - Staff Attitude 4-Star Rating Immigration - Fast Track channel 3.5-Star Rating
Security screening - Staff Languages 3-Star Rating Immigration - Staff Attitude 4-Star Rating
Security screening - Fast Track 4-Star Rating Immigration - Staff languages 3-Star Rating


LONDON HEATHROW AIRPORT : Passenger Arrivals
TERMINAL 1
Arrival - Walking distances 3.5-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 3.5-Star Rating Arrival - Baggage hall Facilities 3.5-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 4.5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating
TERMINAL 3
Arrival - Walking distances 3-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 3-Star Rating Arrival - Baggage hall Facilities 3.5-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 4.5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating
TERMINAL 4
Arrival - Walking distances 3.5-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 3.5-Star Rating Arrival - Baggage hall Facilities 3.5-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 4.5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4-Star Rating
TERMINAL 5
Arrival - Walking distances 3.5-Star Rating Arrival - Direction Signage 4-Star Rating
Arrival - Distance to Baggage hall 4-Star Rating Arrival - Baggage hall Facilities 4-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 4.5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4.5-Star Rating

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LONDON HEATHROW AIRPORT : Departures & Transit
TERMINAL 1
Check in - Counter Location 4-Star Rating Check in - Waiting times 3.5-Star Rating
Check in - Queue Management 3-Star Rating Check in - Waiting facilities 3.5-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 3.5-Star Rating
Terminal - Transfer area location 3.5-Star Rating Terminal - Transfer Queue times 3.5-Star Rating
Ease of Transfer - T1 to T3 3-Star Rating Ease of Transfer - T1 to T4/5 2-Star Rating
TERMINAL 3
Check in - Counter Location 4-Star Rating Check in - Waiting times 3.5-Star Rating
Check in - Queue Management 3-Star Rating Check in - Waiting facilities 3-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 3-Star Rating
Location of Transfer area 3.5-Star Rating Terminal - Transfer Queue times 3-Star Rating
Ease of Transfer : T3 to T1 3-Star Rating Ease of Transfer - T3 to T4/5 1.5-Star Rating
TERMINAL 4
Check in - Counter Location 4-Star Rating Check in - Waiting times 3.5-Star Rating
Check in - Queue Management 3.5-Star Rating Check in - Waiting facilities 3.5-Star Rating
Terminal - Information screens 4-Star Rating Terminal - Walking distances 4-Star Rating
Location of Transfer area 4-Star Rating Terminal - Transfer Queue times 3-Star Rating
Ease of Transfer : T4 to T1/3 2-Star Rating Ease of Transfer : T4 to T5 1.5-Star Rating
TERMINAL 5
Check in - Counter Location 5-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 4.5-Star Rating Check in - Waiting facilities 4-Star Rating
Terminal - Information screens 5-Star Rating Terminal - Walking distances 4-Star Rating
Location of Transfer area 3.5-Star Rating Terminal - Transfer Queue times 4-Star Rating
Ease of Transfer : T5 to T1/3 2-Star Rating Ease of Transfer : T5 to T4 2.5-Star Rating

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LONDON HEATHROW AIRPORT : Terminal Comfort and Terminal Facilities
TERMINAL 1
Terminal - Seat availability 3.5-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 3.5-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4-Star Rating Terminal - Service counters 2.5-Star Rating
Terminal - Ambience & Decor 3.5-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 3-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 3-Star Rating Terminal - WiFi access 1.5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 2.5-Star Rating
Comfort - Washroom Location 3-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 2.5-Star Rating Terminal - Business Centre 2-Star Rating
Comfort - Shower Availability 1.5-Star Rating Comfort - Disabled facilities 3.5-Star Rating
Comfort - Hotel / Dayroom facilities 1.5-Star Rating Comfort - Quiet / rest areas 2-Star Rating
Comfort - Baby changing 3-Star Rating Comfort - Smoking area No Ranking
Comfort - Child Play facilities 3-Star Rating Comfort - Boarding Gate facilities 3-Star Rating
Comfort - Leisure facilities 2.5-Star Rating Comfort - Boarding Gate seating 3-Star Rating
TERMINAL 3
Terminal - Seat availability 3-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 3-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 3.5-Star Rating Terminal - Service counters 2.5-Star Rating
Terminal - Ambience & Decor 3.5-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 3-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 3-Star Rating Terminal - WiFi access 1.5-Star Rating
Terminal - Air Temperature 3.5-Star Rating Terminal - Public Internet facilities 2.5-Star Rating
Comfort - Washroom Location 3.5-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 2.5-Star Rating Terminal - Business Centre 2-Star Rating
Comfort - Shower Availability 1.5-Star Rating Comfort - Disabled facilities 3.5-Star Rating
Comfort - Hotel / Dayroom facilities 1.5-Star Rating Comfort - Quiet / rest areas 2-Star Rating
Comfort - Baby changing 3-Star Rating Comfort - Smoking area No Ranking
Comfort - Child Play facilities 3-Star Rating Comfort - Boarding Gate facilities 2.5-Star Rating
Comfort - Leisure facilities 2.5-Star Rating Comfort - Boarding Gate seating 3-Star Rating
TERMINAL 4
Terminal - Seat availability 3.5-Star Rating Terminal - Flight Screens 4-Star Rating
Terminal - Passenger crowding 3.5-Star Rating Terminal - Airport PA clarity 4-Star Rating
Terminal - Natural daylight 4.5-Star Rating Terminal - Service counters 3.5-Star Rating
Terminal - Ambience & Decor 4.5-Star Rating Terminal - ATM / Cash machines 4-Star Rating
Terminal - External views 3.5-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 3.5-Star Rating Terminal - WiFi access 1.5-Star Rating
Terminal - Air Temperature 4-Star Rating Terminal - Public Internet facilities 2.5-Star Rating
Comfort - Washroom Location 4-Star Rating Terminal - Public Telephones 4-Star Rating
Comfort - Washroom cleanliness 4-Star Rating Terminal - Business Centre 2-Star Rating
Comfort - Shower Availability 1.5-Star Rating Comfort - Disabled facilities 4-Star Rating
Comfort - Hotel / Dayroom facilities 3.5-Star Rating Comfort - Quiet / rest areas 3.5-Star Rating
Comfort - Baby changing 4-Star Rating Comfort - Smoking area No Ranking
Comfort - Child Play facilities 4-Star Rating Comfort - Boarding Gate facilities 4-Star Rating
Comfort - Leisure facilities 2.5-Star Rating Comfort - Boarding Gate seating 3.5-Star Rating
TERMINAL 5
Terminal - Seat availability 4-Star Rating Terminal - Flight Screens 5-Star Rating
Terminal - Passenger crowding 4.5-Star Rating Terminal - Airport PA clarity 5-Star Rating
Terminal - Natural daylight 5-Star Rating Terminal - Service counters 4-Star Rating
Terminal - Ambience & Decor 5-Star Rating Terminal - ATM / Cash machines 5-Star Rating
Terminal - External views 5-Star Rating Terminal - Bureau de Change 4-Star Rating
Terminal - General Cleanliness 4-Star Rating Terminal - WiFi access 1.5-Star Rating
Terminal - Air Temperature 4.5-Star Rating Terminal - Public Internet facilities 2.5-Star Rating
Comfort - Washroom Location 4-Star Rating Terminal - Public Telephones 5-Star Rating
Comfort - Washroom cleanliness 3.5-Star Rating Terminal - Business Centre 2.5-Star Rating
Comfort - Shower Availability 3.5-Star Rating Comfort - Disabled facilities 4-Star Rating
Comfort - Hotel / Dayroom facilities 5-Star Rating Comfort - Quiet / rest areas 3.5-Star Rating
Comfort - Baby changing 4.5-Star Rating Comfort - Smoking area No Ranking
Comfort - Child Play facilities 4-Star Rating Comfort - Boarding Gate facilities 5-Star Rating
Comfort - Leisure facilities 3.5-Star Rating Comfort - Boarding Gate seating 4-Star Rating

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LONDON HEATHROW AIRPORT : Shopping, Food and Beverage
TERMINAL 1 - SHOPPING
Shopping - Landside 3.5-Star Rating Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 4-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 3.5-Star Rating Tax free - Variety of outlets 4-Star Rating
TERMINAL 1 - FOOD + BEVERAGE
Restaurants - Local food choices 4.5-Star Rating Coffee/Snack outlets - Landside 3.5-Star Rating
Restaurants - Int'l food choices 4-Star Rating Coffee/Snack outlets - Airside 4.5-Star Rating
Restaurants - Staff service 3.5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4-Star Rating
TERMINAL 3 - SHOPPING
Shopping - Landside 4.5-Star Rating Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4.5-Star Rating Tax free - Variety of outlets 4.5-Star Rating
TERMINAL 3 - FOOD + BEVERAGE
Restaurants - Local food choices 4.5-Star Rating Coffee/Snack outlets - Landside 4-Star Rating
Restaurants - Int'l food choices 4.5-Star Rating Coffee/Snack outlets - Airside 4.5-Star Rating
Restaurants - Staff service 4-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4-Star Rating
TERMINAL 4 - SHOPPING
Shopping - Landside 3.5-Star Rating Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4.5-Star Rating Tax free - Variety of outlets 4.5-Star Rating
TERMINAL 4 - FOOD + BEVERAGE
Restaurants - Local food choices 4.5-Star Rating Coffee/Snack outlets - Landside 4.5-Star Rating
Restaurants - Int'l food choices 4.5-Star Rating Coffee/Snack outlets - Airside 4.5-Star Rating
Restaurants - Staff service 4.5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4-Star Rating
TERMINAL 5- SHOPPING
Shopping - Landside 4.5-Star Rating Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 3.5-Star Rating Tax free - Variety of outlets 4.5-Star Rating
TERMINAL 5 - FOOD + BEVERAGE
Restaurants - Local food choices 4.5-Star Rating Coffee/Snack outlets - Landside 4.5-Star Rating
Restaurants - Int'l food choices 4.5-Star Rating Coffee/Snack outlets - Airside 4.5-Star Rating
Restaurants - Staff service 4-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4.5-Star Rating

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