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Hong Kong International Airport  5-Star Airport Ranking

RANKING BY TERMINAL
Hong Kong International Airport
Skytrax Airport Rating 2012 5.0 Star Rating: Excellent

Terminal 1

 5-Star Rating

Terminal 2

 4.5-Star Rating

N Satellite

 4-Star Rating

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AIRPORT WEBSITE & GROUND TRANSPORTATION
AIRPORT WEBSITE      
Ease of Use 4.5-Star Rating Parking + Transportation information 4-Star Rating
Language Options 4-Star Rating Transit Passenger Information 4.5-Star Rating
Flight Information 4.5-Star Rating Terminal Guides 4.5-Star Rating
Shopping information 4.5-Star Rating Flight Schedules 4.5-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 4.5-Star Rating Public Transport - national connections 5-Star Rating
Public Transport - Ease of Location 4-Star Rating Parking - short term 4.5-Star Rating
Public Transport - downtown Express 5-Star Rating Parking - long term 3.5-Star Rating
Public Transport - Taxi availability 4-Star Rating Location of Car Rental 3.5-Star Rating
Hotel shuttle bus - Location 3.5-Star Rating Hotel shuttle bus - Service frequency 3.5-Star Rating


SECURITY SCREENING & IMMIGRATION SERVICES
Security screening - Waiting Times 3.5-Star Rating Immigration - Arrival Queue times 3.5-Star Rating
Security screening - Staff Efficiency 4-Star Rating Immigration - Departure Queue times 3.5-Star Rating
Security screening - Staff Attitude 3.5-Star Rating Immigration - Fast Track channel 3-Star Rating
Security screening - Staff Languages 3.5-Star Rating Immigration - Staff Attitude 3.5-Star Rating
Security screening - Fast Track 3-Star Rating Immigration - Staff languages 3.5-Star Rating


PASSENGER ARRIVALS
TERMINAL 1/2
Arrival - Walking distances 3.5-Star Rating Arrival - Direction Signage 5-Star Rating
Arrival - Distance to Baggage hall 4-Star Rating Arrival - Baggage hall Facilities 4.5-Star Rating
Arrival - Bag Delivery times 4-Star Rating Arrival - Baggage cart availability 4.5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4.5-Star Rating
NORTH SATELLITE
Arrival - Walking distances 3.5-Star Rating Arrival - Direction Signage 5-Star Rating
Arrival - Distance to Baggage hall 3.5-Star Rating Arrival - Baggage hall Facilities 4.5-Star Rating
Arrival - Bag Delivery times 4-Star Rating Arrival - Baggage cart availability 4.5-Star Rating
Arrival - Terminal temperatures 4-Star Rating Arrival - Meet and Greet facilities 4.5-Star Rating

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FLIGHT DEPARTURES & TRANSIT
TERMINAL 1/2
Check in - Counter Location 4.5-Star Rating Check in - Waiting times 4-Star Rating
Check in - Queue Management 4.5-Star Rating Check in - Waiting facilities 4-Star Rating
Information screens 5-Star Rating Walking distances 3.5-Star Rating
Transfer area location 4.5-Star Rating Transfer Queue times 4-Star Rating
Ease of Transfer 4-Star Rating    


TERMINAL COMFORT & FACILITIES
TERMINAL 1/2
Seat availability 4.5-Star Rating Flight Screens 5-Star Rating
Passenger crowding 4-Star Rating Airport PA clarity 5-Star Rating
Natural daylight 5-Star Rating Service counters 5-Star Rating
Ambience & Decor 4.5-Star Rating ATM / Cash machines 4.5-Star Rating
External views 5-Star Rating Bureau de Change 4-Star Rating
General Cleanliness 4.5-Star Rating WiFi access 5-Star Rating
Air Temperature 4.5-Star Rating Public Internet facilities 4.5-Star Rating
Washroom Location 4-Star Rating Public Telephones 4-Star Rating
Washroom cleanliness 4-Star Rating Business Centre 4-Star Rating
Shower Availability 3.5-Star Rating Disabled facilities 4-Star Rating
Hotel / Dayroom facilities 2.5-Star Rating Quiet / rest areas 4-Star Rating
Baby changing 4-Star Rating Smoking area 3.5-Star Rating
Child Play facilities 4-Star Rating Boarding Gate facilities 4-Star Rating
Leisure facilities 3.5-Star Rating Boarding Gate seating 4.5-Star Rating
NORTH SATELLITE
Seat availability 5-Star Rating Flight Screens 5-Star Rating
Passenger crowding 4.5-Star Rating Airport PA clarity 5-Star Rating
Natural daylight 5-Star Rating Service counters 4-Star Rating
Ambience & Decor 4.5-Star Rating ATM / Cash machines 4.5-Star Rating
External views 5-Star Rating Bureau de Change 4-Star Rating
General Cleanliness 4.5-Star Rating WiFi access 5-Star Rating
Air Temperature 4-Star Rating Public Internet facilities 5-Star Rating
Washroom Location 4-Star Rating Public Telephones 4-Star Rating
Washroom cleanliness 4.5-Star Rating Business Centre 2.5-Star Rating
Shower Availability 2.5-Star Rating Disabled facilities 4-Star Rating
Hotel / Dayroom facilities 2.5-Star Rating Quiet / rest areas 2.5-Star Rating
Baby changing 4-Star Rating Smoking area 4-Star Rating
Child Play facilities 3-Star Rating Boarding Gate facilities 4-Star Rating
Leisure facilities 3-Star Rating Boarding Gate seating 4-Star Rating

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SHOPPING, FOOD & BEVERAGE RATING
SHOPPING - TERMINAL 1/2
Shopping - Landside 4.5-Star Rating Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets 4-Star Rating
FOOD + BEVERAGE - TERMINAL 1/2
Restaurant - Local food choices 5-Star Rating Coffee/Snack outlets - Landside 4.5-Star Rating
Restaurant - Int'l food choices 5-Star Rating Coffee/Snack outlets - Airside 4.5-Star Rating
Restaurant - Staff service 4.5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4-Star Rating
SHOPPING - N SATELLITE
Shopping - Landside No Ranking Tax free - Int'l brand selections 4.5-Star Rating
Shopping - Airside 3.5-Star Rating Tax free - Pricing policy 4-Star Rating
Shops - Staff Service 4-Star Rating Tax free - Variety of outlets 4.5-Star Rating
FOOD + BEVERAGE - N SATELLITE
Restaurants - Local food choices 3.5-Star Rating Coffee/Snack outlets - Landside No Ranking
Restaurants - Int'l food choices 3.5-Star Rating Coffee/Snack outlets - Airside 4-Star Rating
Restaurants - Staff service 4.5-Star Rating Food + Beverage - Price policy 4-Star Rating
Food + Beverage - Opening hours 4.5-Star Rating Food + Beverage - Payment options 4-Star Rating

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