Hong Kong International Airport HKIA Star Ranking for Hong Kong International Airport product and passenger service standards

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Hong Kong Airport HKIA product and service ranking, compare reviews of Hong Kong Airport HKIA standards

HONG KONG INTL AIRPORT


TERMINAL RANKING
Terminal 1
Terminal 2	Not Ranked
QUALITY RANKING
Product Facilities
Service Standards
The "Experience"

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AIRPORT WEBSITE : Hong Kong International Airport Click HERE for Airport Website
Web Site : Language Options		Web Site : Design and Layout
Web Site : Ease of Navigation		Web Site : Information Quality	n/a
Web Site : Flight Information		Web Site : Terminal Guides / Plans
Walking distances - Arrivals, Transit etc		Waiting times for baggage delivery

GROUND TRANSPORTATION : Hong Kong International Airport
Selection of Public Transport facilities		Location of Public Transport facilities
Cost of Express link(s) downtown		Frequency of Express link(s) downtown
Location, Queue times, Availability of taxis		Location / Access to Car Rental facilities
Ease of access by car and car parking facilities		Location of Shuttle buses, service frequency

ARRIVALS / DEPARTURES : Hong Kong International Airport
Typical waiting times at Check-In counters		Connecting pax : int'l-int'l
Availability of baggage carts thru airport		Connecting pax : int'l-domestic (vv)	n/a
Time/Distance to Boarding Gates		Directional signage around airport
Walking distances - Arrivals, Transit etc		Waiting times for baggage delivery
Comfort/facilities in "meet & greet" areas		Ease of use for "first time" passenger

SECURITY / IMMIGRATION / CUSTOMS : Hong Kong International Airport
Waiting times at Security screening		Efficiency of Security screening
Waiting times at Immigration		Attitude / Friendliness of Immigration staff
Customs Clearance procedures		Attitude of Customs staff

TERMINAL COMFORT & FACILITIES : Hong Kong International Airport
Seating Areas - Comfort & Capacity		Passenger crowding around terminal
Terminal Ambience & Decor		Natural daylight in Terminal
Cleanliness of Terminal areas		Standard of air conditioning
Walking distances - Departing Passengers		Views of aircraft / runways
Smoking policy / Smoking Rooms		Washrooms - Numbers / Location
Children's Play facilities		Washrooms - Cleanliness / Presentation
Showers - Numbers / Location		Showers - Cleanliness / Presentation
Disabled / Baby changing facilities		Transit Hotel / Dayroom facilities
Other Leisure facilities		Quiet / rest areas
Customer service counter facilities / service		Public Telephones
Cash machines / Bureau de Change		WiFi facilities
Public access Internet facilities		Business Centre / Workstation areas

TAX FREE SHOPPING : Hong Kong International Airport
Layout of tax free shopping areas		Selection of shop outlets
Prices of international brand items		Quality of Staff Service in shops
Language abilities of Staff in shops

FOOD & BEVERAGE : Hong Kong International Airport
Selection of restaurants / food outlets		Prices of food and beverages
Service times in restaurants / food outlets		Staff Service in restaurants / food outlets
Opening hours : restaurants / food outlets		Language abilities of Staff

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