WEBSITE : Hong Kong International Airport

Ease of Use

Parking / Transportation information

Language Options

Transit / Local hotel details

Flight Information

Terminal Guide / Plans

Site Design and Layout

GROUND TRANSPORT : Hong Kong International Airport

Selection of Public Transport facilities

Access by car / car parking facilities

Location of Public Transport facilities

Short term car park facilities

Frequency of Express link(s) downtown

Long term car park facilities

Cost of Express link(s) downtown

Location of hotel shuttle buses

Location / Queuing / Availability of taxis

Frequency of hotel shuttle buses

Location / Access to Car Rental facilities

ARRIVAL - TRANSIT - DEPARTURE : Hong Kong International Airport

Walking distances - Arrival / Transit

Transfer between Terminals

Walking distances - Departure

Ease of Locating Check-in counters

Time / Distance to Boarding Gates

Waiting times at Check-In

Availability of baggage carts : Airside

Availability of baggage carts : Landside

Ease of Transfer : Int'l to Int'l

Crowds / Queuing in Check-in areas

Ease of Transfer : Int'l to Domestic

Seating / facilities near Check-in

Ease of Locating Transfer counters

Facilities in meet & greet areas

Ease of Locating Airline Lounges

Directional signage around airport

SECURITY & IMMIGRATION : Hong Kong International Airport

Waiting times for Security screening

Immigration Queues : Arrival

Efficiency of Security screening

Immigration Queues : Departure

Staff attitude at Security screening

Fast Track Immigration channel

Security staff language skills

Staff Attitude at Immigration

Fast Track Security screening

Immigration Staff language skills

Customs Clearance procedures

Customs Staff attitude

TERMINAL COMFORT - FACILITIES : Hong Kong International Airport

Seating Areas - Comfort & Capacity

Flight Information Screens

Passenger crowding around terminal

Airport PA Information

Natural daylight in Terminal(s)

Disabled facilities / ease of access

Terminal Ambience & Decor

Quiet / rest areas

Views of aircraft / runways

Smoking policy / Smoking Rooms

Cleanliness of Terminal areas

Customer service counters

Standard of air conditioning

ATM / Cash machines

Washrooms - Numbers / Location

Bureau de Change

Washrooms - Cleanliness

WiFi facilities

Showers - Availability /Cleanliness

Public access Internet facilities

Transit Hotel / Dayroom facilities

Public Telephones

Baby changing facilities

Business Centre

Children's Play facilities

Boarding Gates : facilities / toilets

Other Leisure facilities

Boarding Gates : seating areas

FOOD & BEVERAGE : Hong Kong International Airport

Selection of restaurants / food outlets

Coffee shop / Snack counters

Service in restaurants / food outlets

International Food choices

Opening hours of Bars / food outlets

Local / ethnic Food choices

Prices of food and beverages

Currency acceptance in outlets

SHOPPING FACILITIES  : Hong Kong International

Shopping facilities : Landside

Layout of Tax Free shopping areas

Shopping facilities : Airside

Variety of Tax Free shopping outlets

Staff service in shops

Prices in Tax Free shops