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Amman Queen Alia Airport 2-Star Airport Ranking of Product and Service Quality

RANKING BY TERMINAL

Amman Queen Alia Airport
Skytrax Airport Rating 2012 2.0 Star Rating: Poor

Terminal

2.5-Star Rating
   
   

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AMMAN QUEEN ALIA AIRPORT : Web Site & Ground Transportation

AIRPORT WEBSITE      
Ease of Use 2-Star Rating Parking + Transportation information 1-Star Rating
Language Options 1-Star Rating Transit Passenger Information 1-Star Rating
Flight Information 1-Star Rating Terminal Guides 1-Star Rating
Shopping information 1-Star Rating Flight Schedules 1-Star Rating
GROUND TRANSPORT      
Public Transport - Available options 2-Star Rating Public Transport - national connections 2-Star Rating
Public Transport - Ease of Location 3-Star Rating Parking - short term 3-Star Rating
Public Transport - downtown Express No Ranking Parking - long term 2-Star Rating
Public Transport - Taxi availability 3-Star Rating Location of Car Rental 3-Star Rating
Hotel shuttle bus - Location 2-Star Rating Hotel shuttle bus - Service frequency 2-Star Rating


AMMAN QUEEN ALIA AIRPORT : Security and Immigration Service

Security screening - Waiting Times 2.5-Star Rating Immigration - Arrival Queue times 2.5-Star Rating
Security screening - Staff Efficiency 3-Star Rating Immigration - Departure Queue times 3-Star Rating
Security screening - Staff Attitude 2-Star Rating Immigration - Fast Track channel 1.5-Star Rating
Security screening - Staff Languages 3-Star Rating Immigration - Staff Attitude 2.5-Star Rating
Security screening - Fast Track 1.5-Star Rating Immigration - Staff languages 3-Star Rating


AMMAN QUEEN ALIA AIRPORT : Passenger Arrivals

TERMINAL
Arrival - Walking distances 3-Star Rating Arrival - Direction Signage 3-Star Rating
Arrival - Distance to Baggage hall 3.5-Star Rating Arrival - Baggage hall Facilities 3-Star Rating
Arrival - Bag Delivery times 3-Star Rating Arrival - Baggage cart availability 3-Star Rating
Arrival - Terminal temperatures 3.5-Star Rating Arrival - Meet and Greet facilities 2.5-Star Rating


AMMAN QUEEN ALIA AIRPORT : Departures & Transit

TERMINAL
Check in - Counter Location 3.5-Star Rating Check in - Waiting times 3-Star Rating
Check in - Queue Management 2.5-Star Rating Check in - Waiting facilities 2.5-Star Rating
Terminal - Information screens 3.5-Star Rating Terminal - Walking distances 3.5-Star Rating
Terminal - Transfer area location 3.5-Star Rating Terminal - Transfer Queue times 3-Star Rating
Terminal - Ease of Transfer 3-Star Rating    


AMMAN QUEEN ALIA AIRPORT : Terminal Comfort and Terminal Facilities

TERMINAL
Terminal - Seat availability 3.5-Star Rating Terminal - Flight Screens 3.5-Star Rating
Terminal - Passenger crowding 3-Star Rating Terminal - Airport PA clarity 3.5-Star Rating
Terminal - Natural daylight 3-Star Rating Terminal - Service counters 2-Star Rating
Terminal - Ambience & Decor 2.5-Star Rating Terminal - ATM / Cash machines 2-Star Rating
Terminal - External views 3-Star Rating Terminal - Bureau de Change 2.5-Star Rating
Terminal - General Cleanliness 3-Star Rating Terminal - WiFi access 4-Star Rating
Terminal - Air Temperature 3-Star Rating Terminal - Public Internet facilities 2.5-Star Rating
Comfort - Washroom Location 3-Star Rating Terminal - Public Telephones 3.5-Star Rating
Comfort - Washroom cleanliness 1.5-Star Rating Terminal - Business Centre 2-Star Rating
Comfort - Shower Availability 1-Star Rating Comfort - Disabled facilities 3-Star Rating
Comfort - Hotel / Dayroom facilities 1.5-Star Rating Comfort - Quiet / rest areas 2.5-Star Rating
Comfort - Baby changing 1.5-Star Rating Comfort - Smoking area 2-Star Rating
Comfort - Child Play facilities 1-Star Rating Comfort - Boarding Gate facilities 3-Star Rating
Comfort - Leisure facilities 1.5-Star Rating Comfort - Boarding Gate seating 3-Star Rating


AMMAN QUEEN ALIA AIRPORT : Shopping, Food and Beverage

TERMINAL  - SHOPPING
Shopping - Landside 2.5-Star Rating Tax free - Int'l brand selections 3.5-Star Rating
Shopping - Airside 3-Star Rating Tax free - Pricing policy 3-Star Rating
Shops - Staff Service 3-Star Rating Tax free - Variety of outlets 2.5-Star Rating
TERMINAL  - FOOD + BEVERAGE
Restaurants - Local food choices 3-Star Rating Coffee/Snack outlets - Landside 2-Star Rating
Restaurants - Int'l food choices 2.5-Star Rating Coffee/Snack outlets - Airside 3-Star Rating
Restaurants - Staff service 3.5-Star Rating Food + Beverage - Price policy 3-Star Rating
Food + Beverage - Opening hours 3-Star Rating Food + Beverage - Payment options 3-Star Rating

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