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ZOOM AIRLINES ::
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Following the announcement on 28th August 2008 that Zoom Airlines is to go into administration, Skytrax
have suspended the Star Ranking for this airline.
Zoom Airlines Passenger Comments
Home Base Airport Ranking = Ottawa Airport
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SUMMARY
RANKING |
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Combined
Quality of Product / Staff service in airport and onboard environments
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Economy
(Premium Service) Class |
suspended |
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Economy Class |
suspended |
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Airport
Services |
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Check-In
service - Premium Economy |
suspended |
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Check-In
service - Economy Class |
suspended |
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Transfer
Services - Economy Class |
suspended |
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Arrival
Services |
suspended |
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Business
Class Lounge - product facilities |
suspended |
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Business
Class Lounge - staff service |
suspended |
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Onboard
Features |
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Inflight
entertainment may vary according to aircraft type |
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Cabin
Safety Procedures |
suspended |
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Inflight Entertainment |
suspended |
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Amenities, Blankets, Pillows, Towels etc |
suspended |
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Airline
Magazine, Newspapers & other mags |
suspended |
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Cabin
Seat Comfort
Seat Guide |
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Seating
may vary according to aircraft type |
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Premium
Economy Seats (35-36 inch
pitch) |
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Economy Class
Seats (31 inch pitch) |
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Onboard
Catering |
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Premium
Economy - Quality of Meal |
suspended |
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Premium
Economy - Complimentary Bar |
suspended |
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Economy
Class - Quality of Meal |
suspended |
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Economy
Class - Complimentary Bar |
suspended |
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Cabin
Staff Service |
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Premium
Economy Class
- service efficiency
|
suspended |
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Premium
Economy Class
- staff attitude & friendliness |
suspended |
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Economy
Class
- service efficiency |
suspended |
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Economy
Class
- staff attitude & friendliness
|
suspended |
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Responding
to Passenger requests |
suspended |
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Cabin
presence through flights |
suspended |
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Assisting
Parents with children |
suspended |
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Staff
Language Skills |
suspended |
=
Excellent 
=
Good
=
Poor
= Very poor