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GENERAL RATINGS |
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Web Site : Ease of Use |
not ranked |
Age of Aircraft in Fleet |
not ranked |
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Web Site : Product information |
not ranked |
Cabin Safety Standards |
not ranked |
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Web Site : Online Check-In |
not ranked |
Cockpit Communications |
not ranked |
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Handling Delays/Cancellations |
not ranked |
Airline Onboard Magazine |
not ranked |
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Staff Grooming & Presentation |
not ranked |
Assisting Families & Children |
not ranked |
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FIRST CLASS |
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AIRPORT : LAGOS |
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Check-In Services |
not ranked |
Arrival Assistance |
not ranked |
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Transfer Services |
not ranked |
Arrival Lounges |
not ranked |
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Priority Boarding |
not ranked |
Baggage Delivery |
not ranked |
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FIRST CLASS LOUNGES |
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Lounge comfort, space |
not ranked |
Staff : Service Efficiency |
not ranked |
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Washroom, shower
facilities |
not ranked |
Staff : Enthusiasm,
Attitude |
not ranked |
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Dining options / Food
Quality |
not ranked |
Staff : Problem Solving |
not ranked |
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Internet / WiFi options |
not ranked |
Staff : Language Skills |
not ranked |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
not ranked |
Service Efficiency |
not ranked |
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Comfort : Blankets,
Pillows |
not ranked |
Enthusiasm, Attitude |
not ranked |
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Inflight Entertainment |
not ranked |
Interaction with PAX |
not ranked |
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Washroom Cleanliness |
not ranked |
Cabin Presence thru Flight |
not ranked |
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Cabin Cleanliness /
Condition |
not ranked |
Responding to Requests |
not ranked |
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Quality of Meals served |
not ranked |
Language Skills |
not ranked |
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Dine-on-Demand efficiency |
not ranked |
Consistency amongst Staff |
not ranked |
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Newspapers & Magazines |
not ranked |
Personalisation of Service |
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BUSINESS CLASS |
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AIRPORT : LAGOS |
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Check-In Services |
not ranked |
Arrival Assistance |
not ranked |
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Transfer Services |
not ranked |
Arrival Lounges |
not ranked |
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Priority Boarding |
not ranked |
Baggage Delivery |
not ranked |
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BUSINESS CLASS LOUNGE |
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Lounge comfort, space |
not ranked |
Staff : Service Efficiency |
not ranked |
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Washroom, shower
facilities |
not ranked |
Staff : Enthusiasm,
Attitude |
not ranked |
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Dining options / Food
Quality |
not ranked |
Staff : Problem Solving |
not ranked |
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Internet / WiFi options |
not ranked |
Staff : Language Skills |
not ranked |
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BUSINESS CLASS : Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
not ranked |
Service Efficiency |
not ranked |
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Comfort : Blankets,
Pillows |
not ranked |
Enthusiasm, Attitude |
not ranked |
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Inflight Entertainment |
not ranked |
Interaction with PAX |
not ranked |
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Washroom Cleanliness |
not ranked |
Cabin Presence thru Flight |
not ranked |
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Cabin Cleanliness /
Condition |
not ranked |
Responding to Requests |
not ranked |
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Quality of Meals served |
not ranked |
Language Skills |
not ranked |
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Dine-on-Demand efficiency |
not ranked |
Consistency amongst Staff |
not ranked |
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Newspapers & Magazines |
not ranked |
Personalisation of Service |
not ranked |
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BUSINESS CLASS : Short Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
not ranked |
Service Efficiency |
not ranked |
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Comfort : Blankets,
Pillows |
not ranked |
Enthusiasm, Attitude |
not ranked |
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Inflight Entertainment |
not ranked |
Interaction with PAX |
not ranked |
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Washroom Cleanliness |
not ranked |
Cabin Presence thru Flight |
not ranked |
|
Quality of Meals served |
not ranked |
Responding to Requests |
not ranked |
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Newspapers & Magazines |
not ranked |
Language Skills |
not ranked |
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Cabin Cleanliness |
not ranked |
Consistency amongst Staff |
not ranked |
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ECONOMY CLASS |
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AIRPORT : LAGOS |
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Check-In Services |
not ranked |
Arrival Assistance |
not ranked |
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Transfer Services |
not ranked |
Baggage Delivery |
not ranked |
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ECONOMY CLASS : Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
not ranked |
Service Efficiency |
not ranked |
|
Comfort : Blankets,
Pillows |
not ranked |
Enthusiasm, Attitude |
not ranked |
|
Inflight Entertainment |
not ranked |
Interaction with PAX |
not ranked |
|
Washroom Cleanliness |
not ranked |
Cabin Presence thru Flight |
not ranked |
|
Cabin Cleanliness /
Condition |
not ranked |
Responding to Requests |
not ranked |
|
Quality of Meals served |
not ranked |
Language Skills |
not ranked |
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Quantity of Food served |
not ranked |
Consistency amongst Staff |
not ranked |
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Newspapers |
not ranked |
Personalisation of Service |
not ranked |
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ECONOMY CLASS : Short Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
not ranked |
Service Efficiency |
not ranked |
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Comfort : Blankets,
Pillows |
not ranked |
Enthusiasm, Attitude |
not ranked |
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Inflight Entertainment |
not ranked |
Interaction with PAX |
not ranked |
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Washroom Cleanliness |
not ranked |
Cabin Presence thru Flight |
not ranked |
|
Cabin Cleanliness /
Condition |
not ranked |
Responding to Requests |
not ranked |
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Quality of Meals served |
not ranked |
Language Skills |
not ranked |
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Quantity of Food served |
not ranked |
Consistency amongst Staff |
not ranked |
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