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Virgin America 4-Star Airline Rating of Product and Service Quality

Virgin America
SKYTRAX Star Rating 2014 4.0 Star Rating: Good

STAR RANKING

First Class

4-Star Rating

Main Cabin Select

4-Star Rating

Main Cabin

4-Star Rating
 
   






VIRGIN AMERICA : Web Site & General Rating

Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 4.5-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 3.5-Star Rating
Handling Delays/Cancellations 3.5-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 4-Star Rating


VIRGIN AMERICA : Airport Services

FIRST CLASS / MAIN CABIN SELECT  :  Read the Airport Reviews 

Priority Check-In 4-Star Rating Arrival Assistance 3.5-Star Rating
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

AIRPORT LOUNGE  :  Virgin America Loft (Los Angeles LAX)

Lounge comfort, Ambience 4-Star Rating Entry Pass Cost 3-Star Rating
Selection of Foods / Snacks 4-Star Rating Washroom facilities 4-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Service Efficiency 4-Star Rating
Staff : Enthusiasm, Attitude 4.5-Star Rating Staff : Problem Solving 4-Star Rating
Staff : Friendliness and Hospitality 4.5-Star Rating Staff : Language Skills 2.5-Star Rating

MAIN CABIN  :  Read the Airport Reviews 

Check-In 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Boarding Service Standards 4-Star Rating Baggage Delivery 4-Star Rating


VIRGIN AMERICA : FIRST CLASS - Cabin Product & Staff Service Rating

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

4-Star Rating Service Efficiency 4.5-Star Rating
Seat Legroom 4-Star Rating Enthusiasm, Attitude 4.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Interaction with PAX 4-Star Rating
Inflight Entertainment 4.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Washroom Cleanliness 4-Star Rating Responding to Requests 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Language Skills 2.5-Star Rating
Quality of Food & Beverages 4-Star Rating Friendliness and Hospitality 4.5-Star Rating


VIRGIN AMERICA : MAIN CABIN SELECT - Cabin Product & Staff Service Rating

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 4-Star Rating
Seat Legroom 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Comfort : Blankets, Pillows 1-Star Rating Interaction with PAX 3-Star Rating
Inflight Entertainment 4.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Washroom Cleanliness 3-Star Rating Responding to Requests 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Language Skills 2.5-Star Rating
Quality of Food & Beverages 3.5-Star Rating Friendliness and Hospitality 4.5-Star Rating


VIRGIN AMERICA : MAIN CABIN - Cabin Product & Staff Service Rating

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 1-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4.5-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Food & Beverage Selection 4-Star Rating Language Skills 2.5-Star Rating
Food & Beverage Prices 3.5-Star Rating Friendliness and Hospitality 4-Star Rating

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