GENERAL RATINGS : US Airways

Web Site : Ease of Use

Age of Aircraft in Fleet

Web Site : Product information

Cabin Safety standards 

Web Site : Online Check-In

Cockpit Communications

Handling Delays/Cancellations

Airline Onboard Magazine

Staff Grooming & Presentation

Assisting Families & Children

FIRST CLASS : US Airways

AIRPORT SERVICES  :  Read the Airport Reviews  (Charlotte)

Check-In Services

Arrival Assistance

Transfer Services

Arrival Lounges

n/a

Priority Boarding

Baggage Delivery

FIRST CLASS LOUNGE  : Read the US Airways Lounge Reviews  

Lounge comfort, space

Staff : Service Efficiency

Washroom, shower facilities

Staff : Enthusiasm, Attitude

Dining options / Food Quality

Staff : Problem Solving

Internet / WiFi options

Staff : Language Skills

Domestic

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read the Reviews

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Dine-on-Demand efficiency

Consistency amongst Staff

Newspapers & Magazines

Friendliness and Hospitality

BUSINESS CLASS : US Airways

AIRPORT SERVICES  :  Read the Airport Reviews  (Charlotte)

Check-In Services

Arrival Assistance

Transfer Services

Arrival Lounges

n/a

Priority Boarding

Baggage Delivery

BUSINESS CLASS LOUNGE  : Read the US Airways Lounge Reviews  

Lounge comfort, space

Staff : Service Efficiency

Washroom, shower facilities

Staff : Enthusiasm, Attitude

Dining options / Food Quality

Staff : Problem Solving

Internet / WiFi options

Staff : Language Skills

Long Haul

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read the Reviews

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Dine-on-Demand efficiency

Consistency amongst Staff

Newspapers & Magazines

Friendliness and Hospitality

ECONOMY CLASS : US Airways

AIRPORT SERVICES  :  Read the Airport Reviews  (Charlotte)

Check-In Services

Arrival Assistance

Transfer Services

Baggage Delivery

Long Haul

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read Reviews

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Quantity of Food served

Consistency amongst Staff

Newspapers

Friendliness and Hospitality

Short Haul / Domestic

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read Reviews

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Quantity of Food served

Friendliness and Hospitality