GENERAL RATINGS

Web Site : Ease of Use

Age of Aircraft in Fleet

Web Site : Product information

Cabin Safety Standards

Web Site : Online Check-In

Cockpit Communications

Handling Delays/Cancellations

Airline Onboard Magazine

Staff Grooming & Presentation

Assisting Families & Children

FIRST CLASS

AIRPORT  :  Chicago O'Hare Airport

Check-In Services

Arrival Assistance

Transfer Services

Arrival Lounges

Priority Boarding

Baggage Delivery

FIRST CLASS LOUNGE  :  Chicago O'Hare Airport

Lounge comfort, space

Staff : Service Efficiency

Washroom, shower facilities

Staff : Enthusiasm, Attitude

Dining options / Food Quality

Staff : Problem Solving

Internet / WiFi options

Staff : Language Skills

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Dine-on-Demand efficiency

Consistency amongst Staff

Newspapers & Magazines

Personalisation of Service

Short Haul / Domestic

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Quality of Meals served

Responding to Requests

Newspapers & Magazines

Language Skills

Cabin Cleanliness

Consistency amongst Staff

BUSINESS CLASS

AIRPORT  :  Chicago O'Hare Airport

Check-In Services

Arrival Assistance

Transfer Services

Arrival Lounges

Priority Boarding

Baggage Delivery

BUSINESS CLASS LOUNGE  :  Chicago O'Hare Airport

Lounge comfort, space

Staff : Service Efficiency

Washroom, shower facilities

Staff : Enthusiasm, Attitude

Dining options / Food Quality

Staff : Problem Solving

Internet / WiFi options

Staff : Language Skills

Long Haul

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Dine-on-Demand efficiency

Consistency amongst Staff

Newspapers & Magazines

Personalisation of Service

PREMIUM ECONOMY    (United Plus)

AIRPORT  :  Chicago O'Hare Airport

Check-In Services

Arrival Assistance

Transfer Services

Baggage Delivery

Long Haul

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Quantity of Food served

Consistency amongst Staff

Newspapers

Personalisation of Service

  n/a

ECONOMY CLASS

AIRPORT  :  Chicago O'Hare Airport

Check-In Services

Arrival Assistance

Transfer Services

Baggage Delivery

Long Haul

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Quantity of Food served

Consistency amongst Staff

Newspapers

Personalisation of Service

  n/a

Short Haul / Regional

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

Service Efficiency

Comfort : Blankets, Pillows

Enthusiasm, Attitude

Inflight Entertainment

Interaction with PAX

Washroom Cleanliness

Cabin Presence thru Flight

Cabin Cleanliness / Condition

Responding to Requests

Quality of Meals served

Language Skills

Quantity of Food served

Consistency amongst Staff