|
|
|
UNITED AIRLINES official 3-Star Ranking of Product & Service Quality |
|
|
|
|
|
|
Star Rankings relate to detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments you will find in the
other consumer reviews / areas of SKYTRAX web site.
|
|
|
|
|
|
|
GENERAL RATINGS
: United Airlines |
|
Web Site : Ease of Use |
 |
Age of Aircraft in Fleet |
 |
|
Web Site : Product information |
|
Cabin Safety Standards |
|
|
Web Site : Online Check-In |
|
Cockpit Communications |
|
|
Handling Delays/Cancellations |
|
Airline Onboard Magazine |
|
|
Staff Grooming & Presentation |
|
Assisting Families & Children |
|
|
|
|
 |
|
FIRST CLASS : United Airlines |
|
AIRPORT : Chicago O'Hare |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
FIRST CLASS LOUNGE :
Chicago O'Hare |
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower
facilities |
|
Staff : Enthusiasm,
Attitude |
|
|
Dining options / Food
Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options
|
|
Staff : Language Skills |
 |
|
|
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Dine-on-Demand efficiency |
|
Consistency amongst Staff |
|
|
Newspapers & Magazines |
|
Personalisation of Service |
|
|
|
|
Short Haul / Domestic |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
 |
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
|
|
Newspapers & Magazines |
|
Language Skills |
|
|
Cabin Cleanliness |
|
Consistency amongst Staff |
|
| |
| |
|
|
|
BUSINESS CLASS :
United Airlines |
|
AIRPORT : Chicago O'Hare |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE :
Chicago O'Hare |
|
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower
facilities |
|
Staff : Enthusiasm,
Attitude |
|
|
Dining options / Food
Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options
|
|
Staff : Language Skills |
|
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Dine-on-Demand efficiency |
|
Consistency amongst Staff |
|
|
Newspapers & Magazines |
|
Personalisation of Service |
|
| |
|
|
|
PREMIUM ECONOMY
: United Airlines
(Economy Plus) |
|
AIRPORT : Chicago O'Hare |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
Newspapers |
|
Personalisation of Service |
|
| |
|
|
|
ECONOMY CLASS
: United Airlines |
|
AIRPORT : Chicago O'Hare |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
Newspapers |
|
Personalisation of Service |
n/a |
| |
|
Short Haul / Regional |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
| |
|
|
|
|
©
All Rights reserved - Ranking details may not be copied or reproduced without prior consent of Skytrax
back to top
|
Home
|
Airline Opinions |
Legal Notice |
Airline Ranking
|
Airport Ranking
|
Advertise
|
Surveys
|
Site Map
|
Contact Us
|
Links |
© 1999-2010 Copyright Skytrax
|
