Iberworld Airlines Product quality Star Ranking and Iberworld Airlines service quality Star Ranking

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IBERWORLD AIRLINES	Quality Status : Iberworld Airlines
Star Ranking not Available Iberworld Airlines Passenger Forum Home Base Airport = Madrid Barajas	Latest:
	Quality Certified:	Details
	Customer Survey:	Details
	Awards winner:	Details
	Editorial comment:	Details
	Seating Guide:	Details


Click on Rating Boxes below to read about Star Ranking levels

SUMMARY RANKING
Combined Quality of Product & Staff service in airport and onboard environments
Premium Class : long haul
Premium Class : short haul
Economy Class : long haul
Economy Class : short haul

AT THE AIRPORT
Check-In services : Premium Class
Check-In services : Economy Class
Premium Class Lounge : Comfort & leisure, shower facilities etc	Not available
Premium Class Lounge : Business facilities, internet, wifi options	Not available
Premium Class Lounge : Catering options / Quality	Not available
Premium Class Lounge : Efficiency of lounge Staff service	Not available
Premium Class Lounge : Staff service enthusiasm / friendliness	Not available
Transfer Services : Service efficiency & assistance
Arrival Services : Service efficiency & assistance
Baggage Delivery : Service efficiency
Service Recovery : Efficiency handling flight delays, cancellations etc
Availability / visibility of roaming airline Customer service staff

ON THE AIRCRAFT
Inflight entertainment may vary according to aircraft type
Cabin Safety Procedures
Standard of Inflight Entertainment
Onboard Amenities - Blankets, Pillows, Towels etc
Airline Magazine / Newspapers

ONBOARD SEAT COMFORT
Seating may vary according to aircraft type
Premium Class : long haul
Premium Class : short haul
Economy Class : long haul
Economy Class : short haul

QUALITY OF ONBOARD CATERING
Premium Class : long haul inflight catering
Premium Class : short haul inflight catering
Economy Class : long haul inflight catering (Charter inclusive)
Economy Class : short haul inflight catering (Buy Onboard)
Consistency of Inflight catering standards

CABIN STAFF SERVICE
LONG HAUL : PREMIUM CLASS
Efficiency of staff service
Service enthusiasm / friendliness of service
Interaction / dialogue with passengers
Cabin presence through flights
Responding to passenger requests

LONG HAUL : ECONOMY CLASS
Efficiency of staff service
Service enthusiasm / friendliness of service
Interaction / dialogue with passengers
Cabin presence through flights
Responding to passenger requests

SHORT HAUL
Business Class : Efficiency of staff service
Business Class : Service enthusiasm / friendliness of service
Economy Class : Efficiency of staff service
Economy Class : Service enthusiasm / friendliness of service

CABIN STAFF : GENERAL ANALYSIS
Cabin Staff language skills
Standards of Staff grooming / uniform presentation
Consistency of service standards amongst Cabin staff
Assistance to parents with children

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