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QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW

 =  Excellent

4 Star rating =  Good

3 Star rating = Fair

2 Star =  Poor

1 Star = Very poor

 


::  AEROFLOT RUSSIAN AIRLINES  ::

a 3 Star Quality Certified Airline


 Aeroflot Russian Airlines Passenger Comments


Airport Ranking = Moscow Sheremetyevo Airport



SUMMARY RANKING 

Combined Quality of Product / Staff service in airport and onboard environments

Business Class 

4 Star status

Economy Class 

3 Star status

Airport Services 

Check-In service - Business Class

3 Star status

Check-In service - Economy Class

2 Star

Transfer Services - Business Class

2 Star

Transfer Services - Economy Class

2 Star

Arrival Services

3 Star status

Business Class Lounge - product facilities

2 Star

Business Class Lounge - staff service

3 Star status

Onboard Features 

Inflight entertainment may vary according to aircraft type

Cabin Safety Procedures

4 Star status

Inflight Entertainment - Business class

4 Star status

Inflight Entertainment - Economy class

2 Star

Amenities, Blankets, Pillows, Towels etc

3 Star status

Airline Magazine, Newspapers & other mags

4 Star status

Cabin Seat Comfort                                               Seat Guide

Seating may vary according to aircraft type

Business Class  - long haul

4 Star status

Business Class  - regional / short haul

4 Star status

Economy Class  - long haul

3 Star status

Economy Class  - regional / short haul

3 Star status

Onboard Catering 

Business Class meals  - long haul

4 Star status

Business Class meals  - short haul

4 Star status

Economy Class meals  - long haul

4 Star status

Economy Class meals  - short haul

3 Star rating

Cabin Staff Service 

Business Class - service efficiency

4 Star status

Business Class - staff attitude & friendliness

4 Star status

Economy Class - service efficiency

4 Star status

Economy Class - staff attitude & friendliness

3 Star status

Responding to Passenger requests

3 Star status

Cabin presence through flights

3 Star status

Assisting Parents with children

4 Star status

Staff Language Skills

3 Star status

©  Ranking details may not be copied or reproduced without prior consent of Skytrax Research

 














 

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