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AIR NEW ZEALAND Star Ranking |
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LONG HAUL |
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First Class |
n/a |
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Business Class |
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Premium Economy |
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Economy Class |
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SHORT HAUL |
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Business Class |
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Economy Class |
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Detailed
Star Ranking ranking analysis is available
to those airlines participating in rating programme |
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Air New Zealand Passenger Comments |
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Click HERE to expand Air New Zealand Travel Summary
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GENERAL RATINGS |
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Web Site : Ease of Use |
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Age of Aircraft in Fleet |
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Web Site : Product information |
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Cabin Safety Standards |
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Web Site : Online Check-In |
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Cockpit Communications |
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Handling Delays/Cancellations |
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Airline Onboard Magazine |
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Staff Grooming & Presentation |
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Assisting Families & Children |
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BUSINESS CLASS |
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AIRPORT : Auckland Int'l
Airport |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
Auckland Int'l Airport |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
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Dining options / Food
Quality |
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Staff : Problem Solving |
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Internet / WiFi options
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Staff : Language Skills |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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PREMIUM ECONOMY CLASS |
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AIRPORT : Auckland Int'l
Airport |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Boarding Services |
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Baggage Delivery |
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Long Haul |
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ONBOARD PRODUCT
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CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
 |
Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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ECONOMY CLASS |
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AIRPORT : Auckland Int'l
Airport |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Baggage Delivery |
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Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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Newspapers |
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Personalisation of Service |
n/a |
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Short Haul / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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= Excellent
= Good
= Fair
= Poor
= Very poor