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QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW

 =  Excellent

4 Star rating =  Good

3 Star rating = Fair

2 Star =  Poor

1 Star = Very poor

 


::  SPIRIT AIRLINES ::

3 Star low-cost airline


   Spirit Airlines Passenger Comments


Home Base Airport Ranking =   Fort Lauderdale


SUMMARY RANKING 

Spirit Plus (quasi Business Class)

3 Star rating

Single cabin, low-cost Service & Product ranking

3 Star rating

Airport Services 

Check-In service - Spirit Plus

3 Star rating

Check-In service

3 Star rating

Transfer Services

n/a

Arrival Services

3 Star rating

General Ground Service handling

2 Star

Airport Lounge - product facilities

n/a

Airport Lounge - staff service

n/a

Onboard Features 

Cabin Safety Procedures

3 Star rating

Inflight Entertainment

1 Star

Amenities / Blankets / Pillows / Towels etc

2 Star

Airline Magazine / Newspapers / other mags

2 Star

Cabin Seat Comfort               Seat Guide

Onboard seat comfort  - Spirit Plus

4 Star rating

Onboard seat comfort  - Economy

3 Star rating

Onboard Catering 

Selection of food / beverages - Spirit Plus

2 Star

Quality of food  - Spirit Plus

3 Star rating

Selection of food / beverages sold - Economy

2 Star

Quality of food sold - Economy

2 Star

Pricing of food / drinks - Economy

3 Star rating

Complimentary food or drinks - Economy

1 Star

Cabin Staff Service 

Staff service efficiency

3 Star rating

Staff attitude & friendliness

2 Star

Responding to Passenger requests

3 Star rating

Cabin presence through flights

3 Star rating

Assisting Parents with children

1 Star

Staff Language Skills

2 Star

Service consistency amongst staff

3 Star rating

Additional  "low-cost" rating

Seat allocation / Boarding Systems

3 Star rating

Cabin Cleanliness

2 Star

Excess Baggage Policy

2 Star

Hand Luggage Policy

2 Star

Handling of Delays / Cancellations

3 Star rating

Customer Service back-up

2 Star

©  Ranking details may not be copied or reproduced without prior consent of Skytrax Research




 









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