PGA Portugalia Airlines Product quality Star Ranking and PGA Portugalia Airlines service quality Star Ranking

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:: PGA PORTUGALIA AIRLINES ::

a 3 Star Airline

PGA Portugalia Airlines Passenger Comments

Home Base Airport Ranking = Lisbon Airport

PGA Portugalia Airlines
	Quality Certified
	Online Survey
	Airline Website

WHAT THE RATINGS MEAN

= Excellent = Good = Fair = Poor = Very poor

Star Ranking certification is applied by Skytrax, following the detailed Audit analysis of each airline's Product & Service Quality levels. Ratings are not associated with Consumer surveys, and are reviewed annually by Skytrax.

SUMMARY RANKING FOR PGA Portugalia Airlines
Representing aggregate quality of Product & Staff service - across both airport and onboard environments
Business Class
Economy Class

AT THE AIRPORT (based on airline's Home base airport)
Check-In services : Business Class
Check-In services : Economy Class
BUSINESS CLASS LOUNGE (LISBON AIRPORT)	--------------------
Comfort & leisure, shower facilities etc
Business facilities, internet, wifi options
Catering options / Quality
Efficiency of lounge Staff service
Staff service enthusiasm / friendliness
Transfer Services : Service efficiency & assistance
Arrival Services : Service efficiency & assistance
Baggage Delivery : Service efficiency
Service Recovery : Efficiency handling flight delays, cancellations etc
Availability / visibility of roaming airline Customer service staff

ON THE AIRCRAFT
Inflight entertainment may vary according to aircraft type
Cabin Safety Procedures
Standard of Inflight Entertainment	n/a
Onboard Amenities - Blankets, Pillows, Towels etc
Cabin Cleanliness
Toilet Cleanliness thru Flights
Airline Magazine / Newspapers

ONBOARD SEAT COMFORT
Seating may vary according to aircraft type
Business Class
Economy Class

QUALITY OF ONBOARD CATERING
Business Class : quality of catering
Business Class : meal quantity / portions
Economy Class : quality of catering
Economy Class : meal quantity / portions
Consistency of Inflight catering standards

CABIN STAFF SERVICE
BUSINESS CLASS
Efficiency of staff service
Service enthusiasm / friendliness of service
Interaction / dialogue with passengers
Cabin presence through flights
Responding to passenger requests


ECONOMY CLASS
Efficiency of staff service
Service enthusiasm / friendliness of service
Interaction / dialogue with passengers
Cabin presence through flights
Responding to passenger requests

CABIN STAFF : GENERAL ANALYSIS
Cabin Staff language skills
Standards of Staff grooming / uniform presentation
Consistency of service standards amongst Cabin staff
Assistance to parents with children

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