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TAP Portugal 3-Star Airline Rating of Product & Service Quality

TAP Portugal
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

LONG HAUL

Business Class

3 Star Rating

Economy Class

3 Star Rating
   
   

SHORT HAUL

Business Class

3.5 Star Rating

Economy Class

3 Star Rating

  Airline Star Rating formula

  What each Star Rating level represents





GENERAL RATINGS : TAP Portugal

Web Site : Ease of Use

4 Star Rating

Age of Aircraft in Fleet

3 Star Rating

Web Site : Product information

3 Star Rating

Cabin Safety Standards

4 Star Rating

Web Site : Online Check-In

4 Star Rating

Cockpit Communications

3 Star Rating

Handling Delays/Cancellations

2 Star Rating

Airline Onboard Magazine

3 Star Rating

Staff Grooming & Presentation

3 Star Rating

Assisting Families & Children

3 Star Rating

 



BUSINESS CLASS : TAP Portugal

AIRPORT  :  Lisbon Airport  (Aeroporto Lisboa)

 

 

Check-In Services

4 Star Rating

Arrival Assistance

2 Star Rating

Transfer Services

3 Star Rating

Arrival Lounges

n/a

Priority Boarding

2 Star Rating

Baggage Delivery

3 Star Rating

 

 

 

 

BUSINESS CLASS LOUNGE  :  Lisbon Airport  (Aeroporto Lisboa)

 

Lounge comfort, space

3 Star Rating

Staff : Service Efficiency

3 Star Rating

Washroom, shower facilities

2 Star Rating

Staff : Enthusiasm, Attitude

3 Star Rating

Dining options / Food Quality

3 Star Rating

Staff : Problem Solving

2 Star Rating

Internet / WiFi options

3 Star Rating

Staff : Language Skills

3 Star Rating

 

Long Haul

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

3.5 Star Rating

Service Efficiency

3 Star Rating

Comfort : Blankets, Pillows

3 Star Rating

Enthusiasm, Attitude

3 Star Rating

Inflight Entertainment

3 Star Rating

Interaction with PAX

2 Star Rating

Washroom Cleanliness

3 Star Rating

Cabin Presence thru Flight

2 Star Rating

Cabin Cleanliness / Condition

3 Star Rating

Responding to Requests

2 Star Rating

Quality of Meals served

3.5 Star Rating

Language Skills

3 Star Rating

Dine-on-Demand efficiency

2 Star Rating

Consistency amongst Staff

3 Star Rating

Newspapers & Magazines

3 Star Rating

Personalisation of Service

2 Star Rating

 

Short Haul / Regional

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

4 Star Rating

Service Efficiency

3 Star Rating

Comfort : Blankets, Pillows

3 Star Rating

Enthusiasm, Attitude

3 Star Rating

Inflight Entertainment

3 Star Rating

Interaction with PAX

3 Star Rating

Washroom Cleanliness

3 Star Rating

Cabin Presence thru Flight

2 Star Rating

Quality of Meals served

3 Star Rating

Responding to Requests

3 Star Rating

Newspapers & Magazines

4 Star Rating

Language Skills

3 Star Rating

Cabin Cleanliness

3 Star Rating

Consistency amongst Staff

3 Star Rating

 

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ECONOMY CLASS : TAP Portugal

AIRPORT  :  Lisbon Airport  (Aeroporto Lisboa)

 

 

Check-In Services

3 Star Rating

Arrival Assistance

2 Star Rating

Transfer Services

2 Star Rating

Baggage Delivery

3 Star Rating

 

 

 

 

Long Haul

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

3 Star Rating

Service Efficiency

3.5 Star Rating

Comfort : Blankets, Pillows

3 Star Rating

Enthusiasm, Attitude

3 Star Rating

Inflight Entertainment

3 Star Rating

Interaction with PAX

2 Star Rating

Washroom Cleanliness

2 Star Rating

Cabin Presence thru Flight

2 Star Rating

Cabin Cleanliness / Condition

3 Star Rating

Responding to Requests

3 Star Rating

Quality of Meals served

3 Star Rating

Language Skills

3 Star Rating

Quantity of Food served

3 Star Rating

Consistency amongst Staff

3 Star Rating

Newspapers

4 Star Rating

Personalisation of Service

  n/a

 

Short Haul / Regional

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

3 Star Rating

Service Efficiency

3 Star Rating

Comfort : Blankets, Pillows

2 Star Rating

Enthusiasm, Attitude

3 Star Rating

Inflight Entertainment

3 Star Rating

Interaction with PAX

2 Star Rating

Washroom Cleanliness

3 Star Rating

Cabin Presence thru Flight

2 Star Rating

Cabin Cleanliness / Condition

3 Star Rating

Responding to Requests

3 Star Rating

Quality of Meals served

3 Star Rating

Language Skills

3 Star Rating

Quantity of Food served

4 Star Rating

Consistency amongst Staff

2 Star Rating

 

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