Star Ranking certification is applied by Skytrax, following the detailed Audit
analysis of each airline's Product & Service Quality levels. Ratings are
not associated with Consumer surveys, and are reviewed annually by Skytrax.
SUMMARY RANKING FOR PGA Portugalia Airlines
Representing aggregate quality of Product & Staff service - across both airport and onboard environments
Business Class
Economy Class
AT THE AIRPORT (based on airline's
Home base airport)
Check-In services : Business Class
Check-In services : Economy Class
BUSINESS CLASS LOUNGE (LISBON AIRPORT)
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Comfort & leisure, shower facilities etc
Business facilities, internet, wifi options
Catering options / Quality
Efficiency of lounge Staff service
Staff service enthusiasm / friendliness
Transfer Services : Service efficiency & assistance
Arrival Services : Service efficiency & assistance
Baggage Delivery : Service efficiency
Service Recovery : Efficiency handling flight delays, cancellations etc
Availability / visibility of roaming airline Customer service staff