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BUSINESS CLASS : TAP Portugal |
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AIRPORT
: Lisbon Airport (Aeroporto Lisboa) |
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Check-In
Services |
 |
Arrival
Assistance |
 |
|
Transfer
Services |
 |
Arrival
Lounges |
n/a |
|
Priority
Boarding |
|
Baggage
Delivery |
|
|
|
|
|
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BUSINESS
CLASS LOUNGE : Lisbon Airport (Aeroporto
Lisboa) |
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|
Lounge
comfort, space |
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Staff :
Service Efficiency |
|
|
Washroom,
shower facilities |
|
Staff :
Enthusiasm, Attitude |
|
|
Dining
options / Food Quality |
|
Staff :
Problem Solving |
|
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Internet /
WiFi options |
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Staff :
Language Skills |
|
|
|
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Long Haul |
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ONBOARD
PRODUCT |
CABIN STAFF
SERVICE |
|
Seat Comfort |
 |
Service
Efficiency |
|
|
Comfort :
Blankets, Pillows |
|
Enthusiasm,
Attitude |
|
|
Inflight
Entertainment |
|
Interaction
with PAX |
|
|
Washroom
Cleanliness |
|
Cabin Presence
thru Flight |
|
|
Cabin
Cleanliness / Condition |
|
Responding to
Requests |
|
|
Quality of
Meals served |
|
Language
Skills |
|
|
Dine-on-Demand efficiency |
|
Consistency
amongst Staff |
|
|
Newspapers &
Magazines |
|
Personalisation of Service |
|
|
|
|
Short
Haul / Regional |
|
ONBOARD
PRODUCT |
CABIN STAFF
SERVICE |
|
Seat Comfort |
|
Service
Efficiency |
|
|
Comfort :
Blankets, Pillows |
|
Enthusiasm,
Attitude |
|
|
Inflight
Entertainment |
|
Interaction
with PAX |
|
|
Washroom
Cleanliness |
|
Cabin Presence
thru Flight |
|
|
Quality of
Meals served |
|
Responding to
Requests |
|
|
Newspapers &
Magazines |
|
Language
Skills |
|
|
Cabin
Cleanliness |
|
Consistency
amongst Staff |
|
| |
 |
