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ANA All Nippon Airways official 4-Star Ranking of Product and Service Quality



Check ANA All Nippon Airways passenger information in our customer travel guide

ANA Passenger Trip Reviews

Up to 34" seat pitch in Economy Class

ANA Premium Economy and Economy class seat reviews

Flat bed Business Class seats (new B777)

ANA First Class and Business Class Lounge Reviews

Award-winning Airport services at Narita Airport

ANA First Class and Business class seat reviews

Premium Economy cabin with 42" seat pitch

ANA Aircraft Seat Plans

On-demand Inflight Entertainment on long haul routes

ANA Passenger seat tips

Luxurious new First Class suites on some aircraft



ANA All Nippon Airways : Web Site & General Rating
Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 3-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 3.5-Star Rating
Handling Delays/Cancellations 4-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 4.5-Star Rating Assisting Families & Children 4-Star Rating


ANA All Nippon Airways : First Class Product & Service Ranking

AIRPORT SERVICES  :  Read the reviews   (NRT)
Check-In Services 4.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Arrival Lounge 4-Star Rating
Priority Boarding 4.5-Star Rating Baggage Delivery 4-Star Rating

FIRST CLASS LOUNGE  :  Read the Reviews   (NRT)
Lounge comfort, space 4-Star Rating Staff : Service Efficiency 4.5-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4.5-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 3.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4.5-Star Rating Service Efficiency 4.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4.5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4.5-Star Rating Cabin Presence thru Flight 4.5-Star Rating
Cabin Cleanliness and Condition 4.5-Star Rating Responding to Requests 4.5-Star Rating
Quality of Meals served 4.5-Star Rating Language Skills 3.5-Star Rating
Dine-on-Demand efficiency 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4.5-Star Rating


ANA All Nippon Airways: Business Class Product & Service Ranking

AIRPORT SERVICES  :  Read the reviews   (NRT)
Check-In Services 3.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 3.5-Star Rating Arrival Lounges 4-Star Rating
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the Reviews   (NRT)
Lounge comfort, space 4-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 3.5-Star Rating Staff : Enthusiasm, Attitude 3.5-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 3.5-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 3.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Quality of Meals served 4-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 4-Star Rating Language Skills 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Friendliness and Hospitality 4-Star Rating


ANA All Nippon Airways : Premium Economy Class Product & Service Ranking

AIRPORT SERVICES  :  Read the reviews   (NRT)
Check-In Services 4-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Baggage Delivery
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4-Star Rating


ANA All Nippon Airways : Economy Class Product & Service Ranking

AIRPORT SERVICES  :  Read the reviews   (NRT)
Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 4-Star Rating Baggage Delivery 4-Star Rating

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3.5-Star Rating Friendliness and Hospitality 4-Star Rating

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