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Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that
you will find in the consumer areas of our web site.
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GENERAL RATINGS : ANA All Nippon Airways |
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Web Site : Ease of Use |
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Age of Aircraft in Fleet |
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Web Site : Product information |
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Cabin Safety standards
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Web Site : Online Check-In |
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Cockpit Communications |
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Handling Delays/Cancellations |
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Airline Onboard Magazine |
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Staff Grooming & Presentation |
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Assisting Families & Children |
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FIRST CLASS : ANA All Nippon Airways |
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AIRPORT RATINGS : Tokyo Narita |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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FIRST CLASS LOUNGE : Tokyo Narita |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
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Dining options / Food
Quality |
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Staff : Problem Solving skills |
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Internet / WiFi options
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Staff : Patrolling the Lounge |
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Relaxation / Sleep area |
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Staff : Offering assistance |
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Spa, Massage options |
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Staff : Interaction with customer |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness / Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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BUSINESS CLASS : ANA All Nippon Airways |
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AIRPORT RATINGS : Tokyo
Narita |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
Tokyo Narita |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower facilities |
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Staff : Enthusiasm, Attitude |
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Dining options / Food Quality |
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Staff : Problem Solving |
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Internet / WiFi options |
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Staff : Language Skills |
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LONG HAUL |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort
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Service Efficiency |
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Comfort : Blankets, Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness / Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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SHORT HAUL / REGIONAL |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets, Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Quality of Meals served |
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Responding to Requests |
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Newspapers & Magazines |
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Language Skills |
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Cabin Cleanliness |
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Consistency amongst Staff |
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PREMIUM ECONOMY : ANA All Nippon Airways |
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AIRPORT RATINGS : Tokyo
Narita |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Baggage Delivery |
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LONG HAUL |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort
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Service Efficiency |
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Comfort : Blankets, Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness / Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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ECONOMY CLASS : ANA All Nippon Airways |
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AIRPORT RATINGS : Tokyo
Narita |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Baggage Delivery |
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LONG HAUL |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort
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Service Efficiency |
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Comfort : Blankets, Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness / Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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Newspapers |
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Personalisation of Service |
n/a |
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SHORT HAUL / REGIONAL |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets, Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness / Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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