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ANA All Nippon Airways 5-Star Airline Rating of Product and Service Quality
ANA All Nippon Airways
SKYTRAX Star Rating 2013 5.0 Star Rating: Excellent

LONG HAUL

First Class

 5-Star Rating

Business Class

 4.5-Star Rating

Premium Economy

 4.5-Star Rating

Economy Class

 4-Star Rating

SHORT HAUL

Business Class

 4-Star Rating

Economy Class

 4-Star Rating

  What each Star Rating level represents

ANA All Nippon Airways is the largest airline in Japan by passenger numbers. ANA flies to 80 domestic and international cities in a fleet of 233 aircraft serving a network of 171 routes.






ANA All Nippon Airways : Web Site & General Rating
Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 4.5-Star Rating
Web Site : Product information 5-Star Rating Cabin Safety standards Click link for Details 4.5-Star Rating
Web Site : Online Check-In 5-Star Rating Cockpit Communications 4-Star Rating
Handling Delays/Cancellations 4.5-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 5-Star Rating Assisting Families & Children 4.5-Star Rating


ANA All Nippon Airways : First Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (NRT)
Check-In Services 5-Star Rating Arrival Assistance 5-Star Rating
Transfer Services 4-Star Rating Arrival Lounge 4.5-Star Rating
Priority Boarding 5-Star Rating Baggage Delivery 4-Star Rating

FIRST CLASS LOUNGE  :  Read the ANA Lounge Reviews 
Lounge comfort, space 5-Star Rating Staff : Service Efficiency 5-Star Rating
Washroom, shower facilities 4.5-Star Rating Staff : Enthusiasm, Attitude 4.5-Star Rating
Dining options / Food Quality 4.5-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 5-Star Rating Staff : Language Skills 4-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 5-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 5-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4.5-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Cabin Cleanliness and Condition 5-Star Rating Responding to Requests 5-Star Rating
Quality of Meals served 4.5-Star Rating Language Skills 4-Star Rating
Dine-on-Demand efficiency 5-Star Rating Consistency amongst Staff 4.5-Star Rating
Newspapers and Magazines 5-Star Rating Friendliness and Hospitality 5-Star Rating


ANA All Nippon Airways: Business Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (NRT)
Check-In Services 3.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Arrival Lounges 3.5-Star Rating
Priority Boarding 3.5-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the ANA Lounge Reviews  
Lounge comfort, space 4-Star Rating Staff : Service Efficiency 5-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 5-Star Rating Staff : Language Skills 4-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Cabin Cleanliness and Condition 5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 5-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Quality of Meals served 4-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 4-Star Rating Language Skills 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Friendliness and Hospitality 5-Star Rating


ANA All Nippon Airways : Premium Economy Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (NRT)
Check-In Services 4-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Baggage Delivery
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details  Read Reviews

 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 5-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 5-Star Rating


ANA All Nippon Airways : Economy Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (NRT)
Check-In Services 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 4-Star Rating Baggage Delivery 4-Star Rating

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details  Read Reviews

 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 5-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details  Read Reviews

 3.5-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 4-Star Rating Friendliness and Hospitality 5-Star Rating

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