Home Page



Malaysia Airlines 5-Star Airline Rating of Product and Service Quality

Malaysia Airlines
SKYTRAX Star Rating 2014 5.0 Star Rating: Excellent

LONG HAUL

First Class

5-Star Rating

Business Class

4-Star Rating

Economy Class

4-Star Rating

SHORT HAUL

Business Class

4-Star Rating

Economy Class

4-Star Rating






MALAYSIA AIRLINES : Web Site and General Star Rating

Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 3.5-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 5-Star Rating
Handling Delays/Cancellations 4-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 5-Star Rating Assisting Families & Children 5-Star Rating


MALAYSIA AIRLINES : First Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (KUL)

Check-In Services 4.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4.5-Star Rating Arrival Lounge  
Priority Boarding 4.5-Star Rating Baggage Delivery 4-Star Rating

FIRST CLASS LOUNGE  :  Read Malaysia Airlines Lounge Reviews 

Lounge comfort, space 4.5-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 4.5-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 4-Star Rating
 

LONG HAUL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 4.5-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 4.5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Dine-on-Demand efficiency 4-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 5-Star Rating


MALAYSIA AIRLINES : Business Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (KUL)

Check-In Services 4.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Arrival Lounges
Priority Boarding 4.5-Star Rating Baggage Delivery 4.5-Star Rating

BUSINESS CLASS LOUNGE  :  Read Malaysia Airlines Lounge Reviews 

Lounge comfort, space 4-Star Rating Staff : Service Efficiency 5-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 4-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 5-Star Rating Staff : Language Skills 4-Star Rating
 

LONG HAUL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4.5-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Dine-on-Demand efficiency 3-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4.5-Star Rating
 

REGIONAL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Quality of Meals served 4-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 4-Star Rating Language Skills 4-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Friendliness and Hospitality 4-Star Rating


MALAYSIA AIRLINES : Economy Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (KUL)

Check-In Services 4-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 3.5-Star Rating Baggage Delivery 4-Star Rating
 

LONG HAUL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness / Hospitality 4.5-Star Rating
 

REGIONAL FLIGHTS

CABIN PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

4-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 4-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Quantity of Food served 3-Star Rating Friendliness and Hospitality 4-Star Rating

© All Rights reserved - Rating details may not be copied or reproduced without prior consent of Skytrax





top

back to top




| Home| Airline Opinions | Legal Notice | Airline Rating | Airport Rating| Advertise | Surveys| Site Map| Contact Us | Links |

1999-2013  Copyright Skytrax