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Hainan Airlines 5-Star Airline Rating of Product and Service Quality

Hainan Airlines
SKYTRAX Star Rating 2014 5.0 Star Rating: Excellent

LONG HAUL

Business Class

5-Star Rating

Economy Class

5-Star Rating

SHORT HAUL

First Class

4.5-Star Rating

Economy Class

4-Star Rating






HAINAN AIRLINES : Web Site & General Rating

Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 4-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 4-Star Rating
Handling Delays/Cancellations 4-Star Rating Airline Onboard Magazine 3-Star Rating
Staff Grooming & Presentation 5-Star Rating Assisting Families & Children 4.5-Star Rating



HAINAN AIRLINES : First Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (Beijing)

Check-In Services 5-Star Rating Arrival Assistance 5-Star Rating
Transfer Services 4-Star Rating Arrival Lounges  
Priority Boarding 4-Star Rating Baggage Delivery 5-Star Rating

FIRST CLASS LOUNGE  :  Read Hainan Airlines Lounge Reviews 

Lounge comfort, space 4.5-Star Rating Staff : Service Efficiency 5-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 5-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 4-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 4-Star Rating
 

DOMESTIC / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 4.5-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Quality of Meals served 4.5-Star Rating Responding to Requests 5-Star Rating
Newspapers and Magazines 4-Star Rating Language Skills 3-Star Rating
Cabin Cleanliness and Condition 4.5-Star Rating Friendliness and Hospitality 5-Star Rating


HAINAN AIRLINES : Business Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (Beijing)

Check-In Services 5-Star Rating Arrival Assistance 5-Star Rating
Transfer Services 4-Star Rating Arrival Lounges ssf
Priority Boarding 4-Star Rating Baggage Delivery 5-Star Rating

FIRST CLASS LOUNGE  :  Read Hainan Airlines Lounge Reviews 

Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 3.5-Star Rating Staff : Enthusiasm, Attitude 3.5-Star Rating
Dining options / Food Quality 3.5-Star Rating Staff : Problem Solving 3.5-Star Rating
Internet / WiFi options 4-Star Rating Staff : Language Skills 3.5-Star Rating
 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details  (A330) 4.5-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 4.5-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Cabin Cleanliness and Condition 4.5-Star Rating Responding to Requests 5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 4-Star Rating
Dine-on-Demand efficiency 4.5-Star Rating Consistency amongst Staff 5-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 4.5-Star Rating


HAINAN AIRLINES : Economy Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (Beijing)

Check-In Services 4-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Baggage Delivery 4-Star Rating
 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Cabin Cleanliness and Condition 4.5-Star Rating Responding to Requests 5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 4.5-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 4.5-Star Rating
 

DOMESTIC / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 4-Star Rating
Washroom Cleanliness 5-Star Rating Cabin Presence thru Flight 5-Star Rating
Cabin Cleanliness and Condition 5-Star Rating Responding to Requests 5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 4-Star Rating Friendliness and Hospitality 4.5-Star Rating

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